The wait time when first opening the app is unacceptable. Even the 16 Handles cashier acknowledged, “Yeah, the app is slow, isn’t it?”
Cannot add to Wallet 1/5
You cannot add the card to your Apple Wallet. You get an error everytime.
App bad 1/5
By De Meneses House Email
App is terrible store is great
By Moe Infinity
How did I get charged to download this app when the link said nothing about a purchase?
Poor business decision to move from rewards card to app model. Multiple locations say they have tech problems and can't even accept the app, and/or the employees have no idea how to deal with it when a customer comes in. Nearly impossible to redeem points and even more impossible to earn any now.
App is worthless 1/5
By Famille Audrain
I went into a 16 Handles and made a purchase before downloading the App. The salesperson told me to hold on to my receipt to get the credit. I was unable to do it myself and 2 cashier tried as well and couldn't do it. I contacted customer support and it took 5 messages before they actually told me that I wouldn't see the credit!!!! Doesn't make sense! I was told to look at the task bar and there is no way to tell if the credit is there or not. I think it is absolutely ridiculous that I can't see whether my expense was credited or not.
Then I wanted to add the pass to my wallet and that won't work either. I get an error message. What a lousy App!!!! Worthless and not worth the download. In the past I used to provide my phone number and the amount was automatically credit to make account. This App is worthless!!!!
How did it link to my credit card without authorization? 2/5
I installed the app while at the store and don't realize that the app somehow linked to my credit card.... when and how did I authorize it to use my cc? From the App Store? Not happy.
App Doesn't Work! 1/5
This app hasn't worked since I first opened it. And they have my $$$!!!!
Why bother! 1/5
Is it possible to give less than no stars? Store locator is highly inaccurate giving stores thousands of miles away
Useless app 1/5
App no longer works at my local store. Sales person says Level Up/16 Handles doesn't want to listen to consumers or staff. Looks like I'm switching to the competition.
Love it 😋 5/5
I wish I downloaded this app along time ago, it definitely comes in handy.
16 Handles location in NYC refused to let me use app! 1/5
Are you kidding? Create a franchise and then a rewards program and you have splinter franchises that refuse to accept or be apart of that rewards program.. peace out 16 Handles
The little reward circle is pretty but it doesn't tell you how much more you have to go to achieve an award or how much you spent so you can keep track yourself… You can't and a gift card so if you use your gift card you can accrue points towards a reward… Need to tweak this app
Why did you mess with a good thing! 1/5
By Dissatisfied former patron
You are like #notmypresident...you say you want to make yogurt great again but all you do is create an useable app and say that it's the best thing. Not only are you deluded, you're just plain lying! You better get your act together or you'll lose your customers.
Useless App 1/5
For months this app has not worked at our two local 16 Handles stores and they just tell us to add our names to some "list." I added $25 to the app and I have not been able to use the app and they still have not refunded my $25.
Doesn't work on UWS 1/5
Can't use it to redeem rewards at UWS location for a couple of months now.
By Lynbrook USA
Horrible.... Didn't work for me! :(
Promo a Fake 1/5
Clicked through the site to download the app and redeem a $5 sign up bonus credit. App downloaded but no credit assigned. The promo offer does not work!
Buyer beware 1/5
You must link a credit card to get points. No thank you.
Does not work 1/5
By Newest iPad
I have been a 16 Handles customer for many years. I have previously logged in to their website, registered my card, email, password. This app DOES NOT RECOGNIZE ME. So do I now lose all the points I've previously accrued? I believe I have 1 or 2 rewards pending. Very frustrating! Not worth the download.
Too complicated 1/5
Why does this so want my credit card , I just want to earn points for yogurt.
Finally a 16 handles mobile app, especially when I forget my rewards card. Love the colorful and user friendly homepage! Can't wait to use it!
Login Option ??? 1/5
I would love to use the app..... If it had a log in button and not just a get started part on the start up page.
By Sara Bryn
I've always wanted a 16 Handles app since I always forget my rewards card. So far so good!