Good when it works 2/5
I have trouble with this app on my iPad not updating to show my current travel . The iPhone shows my trips, but the iPad does not and I have to manually enter the information. Very FRUSTRATING and I have emailed tech support to no avail. No comparison to the United or American app which are far superior IMHO.
Better than other airline apps 5/5
By B-Rock Lee
Alaska's app works more consistently than the other airlines I fly with. When other airlines ask what they can do to be better on their app, I say to be like Alaska Airlines.
Love this airline, always been happy with their service, excellent!!!
Works great for me 5/5
I have had no problems with this app. I'm not a world traveller, just a once a year trip kind of guy.
The best thing Alaska Airlines did was add the ability to purchase trips through the app.
Helpful But Limited 3/5
Overall this is a very useful app--I just wish I could use more than one account without deleting the app and starting over. I manage my husband's miles as well, and it's annoying.
Great App 5/5
It does what it should do - check you in and issue a boarding pass. Anything else is going to require the main website and that's fine with me.
Alaska Airlines 5/5
App is very user friendly.
Easy to use app! 5/5
Alaska Airlines is the best!
Very clunky, internet connection issues 1/5
Not user friendly. Cumbersome app that is difficult to navigate. Much easier to go right to the website to check in and use app only to view boarding pass.
Great App 5/5
By Bombin Baxter
I love using this app. It's so easy to find flight info and check in from anywhere. It also lets you check your account information very easily
Works good 5/5
By Steel buzz
Easy to use 4/5
More user friendly than most.
Sign-in always fails 1/5
I'm a somewhat reluctant Alaska customer as a now-former Virgin America "gold" frequent flier. Why is sign-in broken? Every time I try I get "an unexpected error occurred while communicating with Alaska Airlines." Not a great introduction if you want to keep my business.
By Margaret Lynne Caster
So easy even a senior like me has no problems!
Good but could be MUCH Better 3/5
I'll keep it short. The "good" is because it works. The "bad":
1. Even after you have signed in and they know it's you, you have to put in your Alaska Frequent Flyer Number. And you can't just go to your "Account" page and copy and paste it. I ended up finding a scrap of paper writing it down and entering it. Maybe the app could "remember" it's me again?
2. Basically the issue as one only this time applied to Credit Card Purchases. Ok, I'm sign in on the app, I've checked in, I have used my card to pay for luggage just a day ago and need to purchase this service today. The app takes me to the pay screen and guess what? I have to re-enter my card number AND my address. This blows 5 minutes and is frustrating.
The review is meant more to complain to whoever is in charge of the app. If Amazon and EBay can store numbers so can you guys. And if you did your customers who use this app would love it.
Seriously time for iPad app 4/5
By HH Gold
I love the airline and the app. I'd like to see support for iPad specific, not just the iPhone app on a bigger screen.
However, the app functions well and I like my trips updating across my devices (iPhone 6 and 2 iPads).
It would be nice to have airport diagrams including Boardroom locations (or lounges where applicable).
A must have for any Seattleite
I depend on this app whenever I travel 5/5
AK Airlines has made many improvements to this app and it works seamlessly when traveling on this airline. AK Air has always been an early adopter of technology and this app is just one more way they keep innovating.
Simple, everything you need. 5/5
The app is straight forward and allows you to do everything you would need to.
Inadequate for frequent travelers 2/5
All you can do on this app is buy a regular ticket. No award calendar. No miles+cash. No codes. I have never been able to use this App to plan a trip or buy a ticket. Their mobile site is as bad if not worse! Only the full site works for frequent travelers and Mileage Plan members! It used to he so much easier and better. Save the App for checking in BUT you can't print passes or even send to wallet. Horrible.
Alaska Air App Does as Intended 4/5
Works for Both checkin and bags scans at the gate option is awesome.
Easy and Intuitive App 5/5
Its easy, intuitive and quick. What more can you ask for?
Does everything I need, could use a few enhancements 4/5
I use this app a lot. Love being able to book on it and keep track of all my flights. Very convenient for boarding passes. Only problem I have is when I'm booking multiple trips - especially to the same location with multiple people, it would be nice to be able to nickname a trip - such as Alaska with Jace.
Fast, easy to use 5/5
Had no trouble with seating, check-in, electronic boarding pass, Apple Wallet, or baggage addition payment. Thanks!
Best airline app 5/5
I'm a frequent flier with price not brand alligience. That being said prefer Alaska for service and this app. Highlights
Important info, intuitive, fast
Very simple, can improve 4/5
easy to check in!
struggled a bit with finding my itin with a space issue!
It's the way to go 5/5
By Da Vinci Man
Smooth, fast and convenient, I am glad it is Alaska Airlines that has a near monopoly on my home town of Fairbanks.
Easiest app to use 5/5
Works just like its supposed too. 5/5
Easy to use, and it works. I like it
Easy to use!
Fly with Alaska 4/5
Great app. Saves time n keystrokes.
Alaska Air App 5/5
It works as it should. I rely on it, especially when away from a home computer.
Great convenience 5/5
It has never been easier!
Love it! 5/5
By JuVé Photography
Very user friendly. Well build for any age group of passenger-user.
Intuitive, useful 5/5
I was able download and get started on the go. Nice work.
I LOVE ALASKA AIR 5/5
I am excited to be able to book my entire flight to Austin via Alaska Airlines. I had a great experience before and I love using the phone app to check in. I am sure it will be a good trip.
no option to turn off obnoxious notifications for in flight entertainment partners. despite there being a 'notifications' settings area in the app.
The best travel app.. 5/5
Alaska's app has made travel very easy to manage and track flights.
No streamlined purchasing 3/5
By Bunny run1
Over all I would give it a 3.5. It's frustrating to have to enter in my card information multiple times when I'm using the same card that is tied to the mileage plan and the account that I just logged into. Even from the screen where I'm entering it there should be an option to save the card info. There have been multiple times that I lose my seat because of the time that it takes me to enter in my information. Then I again have to renter it in the hopes of getting another seat.
Absolute necessity 5/5
I wouldn't travel Alaska Air without this app. It is easy to use and reduces the check-in hassle.
Best airline app 5/5
Best airline and airline app out there
Awesome app 5/5
Great easy to use app, especially for frequent flyers.
Excellent service 5/5
Don't leave home without it!
Makes biz travel super easy 5/5
You can move so much more quickly through your travel process with this app. Intuitive and a pleasure to use.
Easy to use 5/5
This app is great for traveling. I have flown a lot with Alaska Air and this is the first time using the app. It's super easy to look for flight and check-in with flight. Very user friendly and convenient while traveling.
This app makes flying easy. Walks you through each step. Love it!
Critical tool for frequent fliers 5/5
By Zippy Blue Dogz
This app is mission critical for frequent fliers. From checking in, to watching seats to checking flight status. I don't leave home without it!
Also handy for tracking mileage plan status and booking reward flights in addition to regular travel.
By Heehee haha
Does what it's supposed to do. They way you want it to. Check in, eBoarding pass, alerts about your flight. No issues.
Great app 5/5
By A Heise
I was able to change my layover flight easily while in the air so I wasn't running through the airport to make my connection. Also was able to change my seats with ease and my boarding pass was right there! I love paperless boarding passes!!