Great UX, quick loading = great app! 5/5
I'm a huge fan of Alaska Airlines - their customer service is top notch- and this app is no slouch either. The user experience is smooth, intuitive and fast to load. Great work Alaska air product team!
By Pappa's Got a Brand New Bag
67 years old here and trying to stay abreast with the changing times!🤣 Was somewhat intimated at first by the app but was encouraged by my 33 year-old son to try it! Glad I did!! Found it to be user-friendly and looking forward to going completely paperless from here on! So thanks to you and my son for this app!🤣🤣🤣👍🏾
Great app 5/5
Works great 4/5
I love checking in the only thing I would say is we are traveling with a stroller and it doesn't let us check it in.
By chip’s review
What a ridiculous app. Trying to sign into has a zillion verification steps. I just want to check my friggin itinerary.
Simple and easy 5/5
Easy and simple to use
Super smooth experience 5/5
Really very happy about this app. The whole experience was super smooth, from checking in with just a last name and confirmation code, to choosing our seats, to paying for our baggage. The only complaint (and it's hardly a complaint, probably more of a user error), is when I entered my Alaska Air air miles number three times, in an attempt to collect the airmiles for my wife and daughter's flight, it gave me a less-than-helpful "This airmiles number is invalid" message, when a more precise message (e.g. "You can't use the same airmiles number for more than one person") would have been more helpful. Removing my airmiles number from their checkin info (and leaving it on mine) solved the issue. Not enough to ding a star-- as I said, probably user error!
No Delete trip available 4/5
Once a trip is added, no way found to delete it. If there is a change in schedule that requires a call to Reservations, the itinerary is not accessible and will not update even after the scheduled flights have been updated and confirmed. Keeps saying that a call to reservations is required due to schedule change.
Great App - Easy To Use 5/5
Excellent app to check-in, select seats, and pay for upgrades. I have used it to search for flight options, but I generally book flights on a PC. Just my preference. Great app, works and doesn't crash. Easy to use!!
The best 5/5
Their app is seriously so good and very easy to use. The interface is simple and to the point. All services are located well on the pages for quick use. Checking in on the app is so effortless it's amazing.
I also have to say I have had several airline apps over time at one point or another and this one has been the best for me. It's the easiest to use.
Password reset system completely broken 1/5
I followed all the password requirements, I just keep getting errors with no description
So quick 5/5
Love the ease of checking in.
The best! 5/5
Better than all the domestic rest.....
Love, love, love, love, love this app!!! 5/5
By Lil Miss Organized
Runs super well, easy to use, never had a problem with it.
It does what i need it to 4/5
Allows check in, view seats, receive stairs updates.
Love it 4/5
Excellent App never fails! Wish it would use Apple Pay!!
Great app to make travel easier and faster.
Does what it needs to do 5/5
Great app 5/5
I used the app for my boarding pass and it showed great service
Good airline 5/5
Really helpful recommended
Simple and fast for checking in 4/5
By great for check in
Great app for check in; flight status- does not replace website for reservations and detailed information
Alaska airlines is one of the most flexible and logical airlines I've ever used.
I'd use this airline any day.
Alaska app 5/5
So easy and user friendly 5/5
Checked in (plus lap
Infant) and added boarding passes to passbook! So easy!
App works fine 4/5
It's very impressive that I can book another flight and choose my seats all from the app. Usually I do this from my computer. I'm giving four stars because my plea to Alaska is: please, please, please let me use Apple Pay to pay for things on the app. In particular, I'd love to be able to use Apple Pay to pay for my luggage fees.
Love Alaska 4/5
I love flying with Alaska air, it's one of my favourite airlines. People are so wonderful and helpful and the airline itself is fantastic.
Intuitive and dependable. 5/5
What more can you ask for.
Glitch in seat assignments 1/5
When I select the "change seat" option it gives me the seats for the other leg of my flight. It's an annoying glitch that leads to confusion and problems when I think better seats are open when they really aren't.
By Carrier Jim
Great app to ease the trials and tribulations of transcontinental travel! Booking, check in and boarding pass all in one app.
First time user 5/5
This app was pretty simple to navigate 24 hours prior to my flight I was able to get my seat, paid for 1 check-in luggage, and got my boarding pass in under 5 minutes. Hopefully I won't have issues at airport but all in all the app was quick and easy super convenient!
Good First Time 5/5
Got a nice upgrade. New terminal. App found my Safe Traveller Number automagically.
The best airline 5/5
Good service, comfortable seats, easy upgrades, reasonable prices, I love this airline.
Does what I need it to. 5/5
No issues with the app. It functions, I haven't had any problems with it.
Great airline, poor app for visually impaired. 3/5
App is difficult to use, for those of us were either vision impaired; or blind. Have complained several times about those of us who are voiceover users and have a difficult time using the app. Alaska Airlines is the best Airlines I have ever flown and appreciate the quality of their services. Update August 5, 2017, app is mostly accessible now to voiceover and blind users. Thank you for all the work that you have done on the Alaska air ap.
Sort of works 2/5
Very shaky... traveling with my fiancée and it would only let me pick my seat but not hers. Also couldn't figure out who I was based on my ff# and ticket#. Used to delta and American, which have much more functional apps. Twenty mins later I was in, so it at least sort of works, so not a one star, but very shaky. If you can book through another airline to avoid having to use their app, I'd recommend it. Also, the app has now gotten my flights but won't let me sign into my account because it's using a touch version of CAPTCHA that won't work on my iPhone 6s.
Mostly works 3/5
By Nick iPad iOS
Nice that I could get two boarding passes but app wouldn't let me pick seats for both of us (only I could select even though I purchased both tickets together). Annoying.
Satisfied Customer 5/5
By Willem de Koch
This app is highly functional and easy to navigate/use. I love Alaska Air!
I love this app! 4/5
I love it, the app is user friendly, and no glitches where it just closes on me in middle of task. Love it l, makes it easy to book a flight and easy check in. Especially being a new mileage plan member.
Works great for me 5/5
By S&F Associates
Puts all the info I need while flying in one spot that's easy to get to and satisfies the stern, all business TSA and cute Alaska crew at the ticket counter and gates. 😊
Easy Check In. Simplicity.
Seamless and fun! 5/5
I wish all apps were this easy to use and fun to navigate!!
Love this Airline!!! 5/5
By far the best airline I've ever flown on, never had any issues with anything. Just the way it should be!
Easy to use 4/5
Great seat selector and easy check in.
Best Airlines 5/5
Whenever I travel I always use Alaska best customer service
Love it! 5/5
Easy! I love how convenient it is to maneuver through the app, and how it's simply laid out. Well done!
Great product 5/5