Great Idea, Horrible Implementation 1/5
First off, you need this app. It gives you so much control over your card, allowing you to shut down your debit card if necessary.
However, I give this a solid 1 star rating because of how it was implemented. This shouldn’t be a stand alone app. It should be integrated into the main banking app. If they wanted to keep it a separate app, however, they need to make sure you can log directly into it instead of having to go through the banking app.
Like my title says, great idea. Horrible implementation.
Difficult and poorly designed 1/5
Difficult to use— can’t even be opened like a normal app. The notifications don’t work and it won’t even show me any transactions for my cards. I’m better off just using Apple Pay wallet to view recent transactions.
Ally has become a useless bank. Save yourself and swap. 1/5
I literally HATE Ally as a company now. The login experience is the epitome of how user friendly they are. Literal waste of existence.
Excellent idea. Poor Execution. 2/5
By Jacky Jeans
The concept around this app is great. I really appreciate the security features and the push notifications are incredibly handy. But the overall execution of the app is so shoddy and crude. It scales incorrectly, lags, and the navigation is totally illogical. Also for the past two months my push notifications haven’t worked. I know it’s a new app but seriously there’s some work to be done.
Complete Waste of time 1/5
This is such a waste of time, I downloaded the app thinking that it was going to let me at least do a travel notification to avoid having to wait so long calling in, but I quickly realized that it doesn’t. This application is mainly for alerts and transaction history, that’s literally all...
Not a Smart App 1/5
Why is this app separate from Ally Mobile? This app has yet to be optimized for the iPhone X, and alerts can’t be enable for app alerts! This means that if I have alerts on for this app, it means that purchases made on my card will SEND AN EMAIL that my card has been used. In contrast, even my Starbucks app notifies my smartphone that I’ve used my card. My AMEX also notifies me using Apples notifications system. This needs to be optimized, and more intuitive if it’s going to be an entirely separate app.
Reasoning behind this app? 2/5
I give it two only because I think it could be rolled into the regular Ally Bank app and be much easier to use. Although I guess if some don’t want their full banking information on their devices, this would still give them card alerts. But still.
Works great 4/5
It’s a separate app but I don’t mind, it should be integrated into the Ally Mobile app though. I’ve set certain parameters and they’ve all worked. Sometimes I get errors or the app crashes. The fix is to delete the app and install it again. The apps needs more work and needs to be more stable.
Doesn't work. What is it even for? 1/5
Nuff said ^
Card controls? Awesome. Having a separate app that you have to open, then open Mobile Banking, then re-open Controls? Ridiculous.
So much anger 5/5
I don’t know why everyone is complaining. I had no issues with creating a new account, everything was synced with my Ally Bank app, it was so easy, and it is so easy to navigate. They must have done some heavy maintenance from before because the app works so well,
Stupid to have separate app 1/5
Warren1234 took the words out of my mouth. These people are asinine idiots for making a simple feature into a separate app. Please try using your own stuff before pushing it on your customers. Backward lack of thinking like this is why I decided not to use Ally for trading! You take something simple like transferring money from my one Ally account to my other and make it practically impossible! Thanks for keeping it complex. You really let your idiot managers make themselves indispensable.
Doesn’t Work 1/5
This is the kind of thing I would expect and understand from a small local credit union getting its feet wet with a mobile app, not a huge national bank with millions of customers and an “online only” business model.
App doesn’t load my cards, basic things like icons are missing, and it isn’t sized properly (the bar at the top with the battery and signal and time gets huge.)
Add to main app. This is inconvenient :( 1/5
This should already be integrated in the main app. Inconvenient and bloaty to have this.
Up and running in 30 seconds 4/5
Not sure what others are complaining about. This app took me into the main Ally app and I was able to configure my card controls from there. No extra username required.
Needs to be in the same app just like every other bank 1/5
It works okay, but why have separate apps that you need to update, look through and control?
Why have an app that just reroutes you to the original app. I wish I never banked with Ally.
I also hate this app because when a card is swiped it says I have 15 notifications. Why not just one?
Alerts? Well intentioned, but ways to go. Learn from USAA 2/5
Alerts for the card aren't needed as mush add alerts for the whole account. Transactions taking place within the account instead of transactions with 1 card. There are many members in our account, thus many cards. I can only control mine. What about everyone else?
Learn from USAA BANKING notification, they are the role model for ask other banking notifications. I would like to enjoy the same alerts add my friend's. I WANT WHAT THEY HAVE!
There's no value to a separate app with a separate login that requires you to first login to the original banking app. I just want to be able to set a temporary travel notice but it is not possible.
If you can't remember your username and password then good luck. Just know it's not tied to that app they force you to log into first. 😐
Utterly useless 1/5
What a waste. It might be a useful app if it worked. Supposed to SSO via the Ally mobile app, but you can't even login to the card controls app. It should not be a separate app. What is Ally possibly thinking?!
Simply. Doesn't. Work. 1/5
After jumping through all the hoops to get it set up, there are no debit cards linked to my account and no apparent way to link them. Useless.
Why separate? 1/5
This gets one star solely because it is not integrated in the main Ally app. Everything else is good.
What is the point of a separate app?! 1/5
Why can't you just implement these features into the main app. Other banks can do why not you guys too?
Cant log in if already have Ally mobile banking app 1/5
By Marmar :-)
Waste of an app. It directs me to my mobile banking app then nothing from there. Please fix this. It's ridiculous.
Great idea, bad implementation 2/5
This is a great idea for an app, to give you control over debit card usage and to allow location-based limitations on it. However, the implementation, particularly around login, is VERY faulty. Even if you have already logged in to the other Ally app, you are told to do so again, since the only functioning way into the app is through seven taps in the main Ally app. (I might be overestimating that a little, but not by much...) Ally, you can do better.
Poorly executed 1/5
This entire app and functionality should be included in the main ally app. Great bank, good main app but this app is terrible, please give this some attention.
Doesn't do anything. 1/5
Not sure what's going on, but this app doesn't do anything other than open the mobile app.
Bad UX+UI Design 1/5
Terrible login flow. Terrible interface design. Graphics are not retina compatible and blurry. Functionality is there once you finally get it to work but it is very obvious that development on this was rushed. If it wasn't rushed, then you need a new developer. Your apps should be just as good as the bank you stand for. You need a dedicated app development team, and all of these apps need to be in one app. Fix this. Now.
Worst app ever 1/5
This is the worst app I ever downloaded.
I can't make it work.
Disables your photo deposit by default - stupid. 1/5
Disables your photo deposit by default - stupid.
Great idea, horrible execution 1/5
I cannot believe someone actually approved this app!
While the concept is great the end result is not worth the trouble. Not only is the actual interface insanely laid out nor just the lack of any real instruction on accessing the dang thing but the simple fact of being somewhere without internet access renders your debit card uselessness.
Another issue was trying to pay when the merchant was using a Square device, this app saint I tried to purchase in another state - probably the Square was setup wrong, but still...
There have been numerous times this app has prevented my transactions from going though that for this reason alone I HIGHLY RECOMMEND you do not use this app.
Ally should have never released this to begin with, I'm trying to find someone who knows how to take this app off and removed from my account.
Truly stupid 1/5
It's stunning how bad this app is, in every regard. Integration into Ally mobile banking app? Just the opposite: it gets in the way. The "controls" this gives you? Only limited, and made really useless by some mysterious rules/hobbles Ally has placed on it. It really confirms that Ally is probably 2 or 3 years behind where most online banking is.... and they're an exclusively online bank. Jaw-droppingly bad executions abound of their only business model.
Why is this a separate app?? 1/5
Enough said with the title. I'm sure the ally engineers can find a way to put this in the banking app
Horrible Login Experience 2/5
It's ridiculous that developers designed an app with such an awful login flow. I'm guessing Ally doesn't have an good UX designers on their app team! You have to go to the main banking app, go into settings and then click on card controls so that you can get redirected to this app. I only downloaded it because my husbands card got compromised and I needed to turn mine off asap. It did its job, but not without confusion and frustration. Please get rid of this app and integrate card controls into the main banking app.
Server was always unreachable 1/5
Every time I've tried to get set up with this application, the server has consistently been unreachable. I've tried at varying times of the day and week on different networks, and was never able to get through. I give up - I guess I can live without using this since I hardly use the debit card attached to my account anyway.
This card controls app is so stupid I can't believe it. Why on earth would it be a separate app? Why on earth would you need a separate user name and password? Do you know how many user names and passwords I already have, you think I need more to do something as simple as control my debit card I rarely use? Discover has this feature integrated. Chase has this feature integrated. Capital one has this feature integrated. Bank of America, perhaps the worst company in the United States, has this feature integrated into their app, and yet here comes Ally with the worlds worst solution by making a simple feature an entirely separate app! It's almost like none of Ally's executives have smartphones themselves. That's how bad this is. Only someone who physically does not own a smartphone could dream up a solution this absurd.
Needs works 2/5
I love the alerts I get from every transaction I make. My concern is this should be implemented with the main banking app. A lot of hoops and jumping around just to get it to work properly. Prompts aren't clear and nothing is explained when initially logging in. I hope this is a learning step for Ally.
Right now this app is fixable 1/5
Fix the log in issue please
Simply does not work 1/5
Same problem that other raters. Can't even login, blurry screen
Should have read the reviews prior to downloading. I'll delete and save myself from unneeded frustration.
Cannot get to work 1/5
Seemed like a good idea. It's hard to even get it to work. You have to open the other app first and go to the settings to launch it. One I figured that out by reading these reviews ... no debit card was liked to it? No clue how to do that. Very hard to use. I mean do these apps not get tried out before they are released? Someone dropped the ball
Works but lots of hoops to jump thru 2/5
The app is a nice thought and once you jump through all the hoops to get into the app, it does work but...seems ridiculous that you have to go through the settings in the mobile banking app just to get into the card controls app. Either add it to the mobile banking app or allow users to login directly into the app. Too many unnecessary steps to use the app.
Very poor 1/5
By App Store Junkie
Just fire the team what wrote this junk.
Separate app is annoying 1/5
A separate app is annoying and silly. It doesn't even work. Keeps asking to open the banking app. Really? Deleted.
Good idea, horrible execution 1/5
Same issues as everyone else. the log in feature is confusing and i've only been able to display the card controls once. Otherwise it keeps ping ponging me back and forth between the card app and the banking app. Log in credentials are also different than our bank credentials?! The onboarding process needs to be improved or people won't end up using this.
Don't waste your time... 1/5
By MW. Colorado
After spending an inordinate amount of time opening two accounts, it would not let me open a third account at that time. Then I went through the whole menagerie of depositing by e-checks...
It will not allow business accounts-- AND NO ONE SAID ANYTHING WHILE I OPENED THE ACCOUNTS IN THE BUSINESS NAMES!!!!
Are they really that inept?
You can't recognize an LLC as a business?
I give up... Not doing business with this bank.
Unable to log in. 1/5
Unable to get login credentials, can't use the app, so far a big fail. I'm sure a PROPERLY VETTED update is forthcoming.
Too many apps 1/5
I don't want another app. Combine the Ally apps into one that does it all. Silly to have more.
Like others, this should be part of the main app. No need to crowd the app market.
Also, like others, I cannot log in. Therefore it is unusable.
Thirdly, like people have stated, why in the world would you not design this for the current generation of screens? This reminds me of how long it took to get the main app updated to a modern design....
Seriously disappointing for a completely "mobile" bank.
Doesn't allow log in 1/5
By Ryan Seahans
Like the title says.
Completely broken 1/5
By Ando China
This app is completely broken and doesn't make me comfortable that my "online bank" can't seem to implement an app properly.
I agree with everyone else, the features this app offers should be incorporated with the primary app, and not be a broken, standalone app.