Unable to unlock account 1/5
By Athena Bear xXx
This app doesn’t have a function to unlock the account if you attempt to enter in your username / password too many times. Even over the course of months it doesn’t reset... not a useful app.
Needs Work 3/5
Not very user friendly. It’s a decent app but it could use some work. Let’s you assign a picture to your pet but it doesn’t always show until you’ve been maneuvering around the for a little bit. Also, it’s great you can make appointments in the app, however, if you need to cancel or reschedule you have to call. Now if calling was simple that would be fine but it’s not always convenient and sitting on hold for over 15 minutes just to reschedule, cancel, or just ask a quick question just makes me hang up
App is Terrible 2/5
Banfield service is great, but the app is horrible. I can’t make an appointment when I need to, both on the app or online. I can never get dates or times. Being able to see my pets info is great but it’s worthless if I can’t make an appointment. Calling in can be a hassle especially when they are overly busy .
NEED URGENT UPDATE FOR IPHONE X.
No support 1/5
Got locked out and no one will help me and I can’t get to my pets information.
Could be better 2/5
By gang_gang unit
I do not like the fact that I can’t edit my pets name to add a last name. I also do not like the fact that I cannot delete my pet when my pet passed away. In addition I do not like that it did not have a notification or a warning that my wellness plan was about to expire. I had requested and appointment never got a call back, request a second appointment got a response but the appointment never showed up on the app. Now my pet does not have an appointment because the wellness plan expired and they still have yet to reach out to me.
Great app for my fuzzies health tracking! 5/5
Great app, easy to use, love that all my pet's medical results appear in the app...
Doesn't let me log in no matter what. 1/5
Doesn't let me log in no matter what.
Username look up, password reset, client Id already in use. The database knows my email. Knows my id. Simply won't let me log in
Wasted my time 1/5
There is no obvious link to lab results
Awesome App 5/5
I love this app and I love Banfield. This app allows me to book appointments. I am able to print out my dog's vaccination records. I have not experienced any problems. It's easy to use. I use the notes section to make note of any issues my dog may have or note any questions I may have for the doctor. Awesome app.
Good info, bad appointments 3/5
Scheduling an appointment on the app is close to useless. The office calls to tell me the time is not available every time
I Hate This App 1/5
For some reason if you dont log in to this app often (once a month about) the app wont let you log in. The app constantly says the password is incorrect, even though it isn't. Then if you redo your password, it still wont let you log in with your new password. I have this issue every time I need to go into this app to check my pets appointments or info, which is about every 5 months. I completely hate this app! I am never able to check my pets info and end up having to call the vet instead. Which is a pain because you always get that one receptionist who never lets the vet know what information u need. I end up having to call all day or all week. If this app worked better than i wouldn't have this issue.
Where's iPad support? 3/5
Doesn't even support rotation of the app, so I'm stuck using it in Portrait mode all the time. Overall, the app works, but it just seems a bit clunky and harder to customize than it should be on iOS.
I love this app and all of the info it gives you about your pets!! So informative and allows you to make appointments and check on their last ones with ease! Love!!
Never remembers login 3/5
This app never leaves me logged in and never remembers my user name and password even though I ask it to! So every time I want to use the app I have to recreate a new password because I can never remember which one I've chosen. Other than that the app is convenient and easy to use
Nicely designed app 5/5
Great to have medical records and easy appointment scheduling at my fingertips. The app is cleanly designed and works well.
Unable to load status center 1/5
This app worked great with no issues up until about 2 weeks ago. Everytime I open the app it automatically populates the status center page, and says "Sorry we were unable to retrieve your status center. Please try again later." This comes up every single time and it's just not a very useful app anymore. I've relogged, re-downloaded the app, restarted phone.... Please look into this.
Love it !!!!!!!!!! 5/5
I love this app. it's easy to use, straight forward. anyone could use it. It's simple and Good picture quality.
The best decision for my puppy ❤️
Banfield App 3/5
Not user friendly regarding changing account information.
This app is just as bad as there services.
In love for years! 5/5
I have been taking my pets to Banfield for at least 5 years. When I found out about their app, it made my life a lot easier. I was able to request an appointment, check my pet's lab work results, view her medical history, and so much more. The only problem I have is appointment setting. You are able to request, but it isn't guaranteed. I feel they should display only available times and dates. Minor fix. I still highly recommend this app.
Wish I could rate it zero.
Love the notes feature!
Love it! 5/5
The app is easy to browse thru and understand. It gives you all the information will ever need about your pets appointments. It has all of their past medical history, visits, and records. In other words it's awesome!
Love this app 4/5
I love this app! It's extremely user friendly. And being able to view vaccinations and when they are due is super helpful and useful! There are a couple glitches that happen when uploading pictures but other than that the app is wonderful!!
Processing Error!! 1/5
What's with the processing error? Unable to use app. Added photo and info and now gone? NOT a very user friendly app if it doesn't even work. I think an update is in order....
Great App! 5/5
So convenient when I need to search for my dog's information.
Just what You need! 5/5
The app is easy to use! It's nice to have my pets info all in one place!
It's my first time using the app and so far everything is going well, I cannot complain. I love how all the medical history is on file and gives me options to make appointments.
Vey Useful App 5/5
Vey Easy to make an Appointment, Nice and organized way to have track of all of your Pet's Records and you can customized it as well which is a huge +
App never works 1/5
By Thesaurus not
Every time I try to open my dogs stats page it always gives the check back later error. Ridiculous this hasn't been resolved in four months since I started using this app. Or let's put it this way attempting to use this app
No problems 4/5
It works great and has 'everything' you could need to monitor your pets health, it is kinda basic as far as it goes but I do like what they've done with it. Doing great keep up the good work :)
Banfield your app and even your website is inexcusably slow. It's not even usable some days. Fix it
App Broken after upgrading to iOS 10.3.1 1/5
App no longer brings up pet data.
5 stars x 2 5/5
I was skeptical about using Banfield at first. I NEVER would have considered bringing my pets to Banfield. After all, it's not your neighborhood vet; Banfield is a subsidiary of PetSmart - a "chain"-type business. Luckily my wife ignored me & went to Banfield per a few recommendation. To my surprise, the cost/value of their healthcare programs & the quality of their veterinarians & pet care are excellent! We have been w/them for 4+ years & are very happy. So, what's the likelihood that they would create a great app? Again, my expectations were low, but they did it! It's a stable and basic, but mostly comprehensive app - find closest Banfield, keep basic healthcare records, setup appointments & get reminders, keep a journal, & other features. If you bring your pets to Banfield, don't hesitate using this app. If you are in need of a veterinarian hospital, consider Banfield.
Could be better 2/5
I love the idea of this app to have all health records easily looked up but I cannot change any account information, change payment type or even make a payment.... WHATS THE POINT?!
Just wish I could change my dogs birthday 5/5
Other than that I'm glad to have the app. Maybe if it updates by its self after appointments. That would be cool. But otherwise I'm glad to have it!!
HUGE flaw... 3/5
By Nathan NO!
Are use this app specifically for making appointments, which is really handy! Except at no point can you enter what you are making the appointment for. Or add notes. Please add a "notes" section!
Needs a little tuning! 2/5
The app is convenient, but a note to the developers... would be great to be able to select locations within X miles if there is availability to request an appointment. Currently I can only select one location and find that availability is 3 days out, but when I call the location, I can come in the same day.
User Friendly! 5/5
App helps you keep track of appointments, vaccinations, spaying, I would really recommend!
Very slow 3/5
This app has so much more potential. It needs to be faster, more interactive and more comprehensive.
I love this app it makes things so much easier.
Love it, it keep me up to date with my boy appointment.
By Ziro Akuda
This app is a great essential to have, you can see the medical history of your animal and watch as they grow with every appointment. You can also take notes to bring up your concerns at your next appointment
By Gamma tee
I tried to schedule an appointment twice and had difficulty trying to do so each time. It either appeared to make the appointment but when trying to view it nothing showed or the screen just froze with no action being taken.
I love this app! Can't wait to see updates
Loveeee this app & the hospital itself! I love that I can access his weight & nutrition, take notes of things so I don't forget to talk to the vet about it, it keeps track of upcoming appointments!
Even req appointments straight from the app!
Hasn't worked in a while 1/5
I used to love this app. Super easy to keep all my pets' information and appointments in line.. but it hasn't worked in about a month. I miss it.
So convenient! 5/5
I love the app and how it allows you to see all records of your pet and keep the journal! And it's so convenient that it lets you schedule appointments! Great app