Very great app 4/5
Do not use!!!!! 1/5
They overcharged my card and said they refunded and the bank said they have not poor customer service!!!!!
As you go 4/5
This is a great app you guys should create a package to use as you go instead of a monthly subscription because some people don’t send fax everyday.
Reliable and easy 5/5
I've just started using eFax and so far it has been incredibly easy and reliable. I highly recommend it. I've tried others and more expensive ones and eFax works much better.
I will never use a public fax again :-) 5/5
I’m so glad that I’ve tried this eFax. I wish I would’ve known about this service years ago. I would always struggle to meet a deadline versus availability of a fax machine. I will not buy a fax machine now. When my free trial is up, I’ll keep my subscription 😁😁😁
Doesn't work 1/5
Tried to send a one page fax to a known working number and it failed twice and now says I've "reached my limit." Doesn't inspire a lot of confidence to pay $17/mo to use the "premium" service.
SCAM! BEWARE! SHADY!!!! 1/5
*Update! The email they give you to respond if you’ve written a negative review is FAKE! Shady business!!!*
I have been trying to cancel my account. Currently on the phone for the second time to get through. So far, I’ve been waiting for 28 minutes. RIDICULOUS.
I have sent two emails and tried doing an online chat with a representative twice now. Every time I say that I want to cancel my account, the representative does not respond. I’m about 5 minutes away from reporting them to my credit card company.
Very disappointing and not good app 1/5
By Kishia Palmer
Very deceiving i was supposed to get 10 free faxes a month and receive 10 not only did i not get my 10 they try to make u pay the 16.99 DONT DOWNLOAD THIS APP
Long Term User: Extremely Satisfied Still 5/5
By It was good but not good cv
I have been using this app for nearly three years now and it’s just gotten better with each update. I especially love the latest version which has made mobile faxing a simple and reliable source of communication with conveniences only eFax can offer; and believe me, I’ve looked at some different options only to find this app to be the most consistent in quality and overall efficiency. I give it six stars if I could but alas the limitations are predetermined for the ranking system so I hope that this five star review will do for now to get others to use it as it offers features that others will fail in! Good luck and happy faxes! 📑🗂🗃
Needs improvements 2/5
Can’t see new files created after the last application update, I have to move new faxes to new files from my PC because I can’t see them in the application.
Please fix it, I’ll change my review
so easy! 5/5
downloaded this app to send a quick fax, and efax made this easy. Worked exactly as advertised. Thanks efax!
Great app 5/5
By efax for real estate
I have used this w real estate transactions and to my lawyer. Worked like a charm
Quick, easy, and painless 5/5
I needed to send a fax quickly for some banking issues I was having. I downloaded eFax and was able to send my fax instantly! Quick, easy, and painless :)
Super reliable service! 5/5
I’ve used eFax for years and it’s never let me down! It’s super reliable every time I’ve needed to fax, especially when Im on the go with my phone. I’ll never try another service!
By Gawja breed
Th app was okay, not sure if my documents got faxed to where they were going. I just don’t need another bill to pay.
best thing i ever used in my life 5/5
By Evan Akter
saved my life thank you
i never write reviews but i had to
By Anti Efax
I don’t know how they’re rated best fax app. Look elsewhere.
I needed to fax for a medical emergency, so I got the app. I used it once and the unsubscribed and uninstalled. 6 months later they are billing me for using their FREE app. To add insult to injury, the fax was never received by the doctors office. This app is a SCAM.
Great improvement 4/5
Interface is a lot smoother than before. Liking it much better now.
EZ App even for a Dummy Like Me 5/5
Yes, I was one of the lunatics who owned a hundred pound fax machine for years. It was great...for collecting dust. I never figured out how to use it. eFax is a breeze to use - was able to fax a doc from my phone in minutes. If I can use it so can you.
Really easy to use! 5/5
I’ve had eFax for around 2 months now and can easily send and sign faxes. Easy to use interface and very helpful!
I downloaded this app to send and the first two failed! Couldn’t even confirm my account and then after I sent the first two that failed it’s MAKING ME UPGRADE TO PLUS! Which I will not if the free one doesn’t even work!
How do I get a refund
Useful but annoying to cancel 1/5
I used it for the one fax I needed to send and looked where to cancel it. I purchased through iTunes App Store so it should have shown in my subscriptions. It did not so I assumed it was already cancelled. And now I got a $16.95 charge. Please cancel!!
Don’t sign up for just one fax! 1/5
This company has horrible customer practices. It may have been acceptable in the 90s to require a phone call, runaround, several other offers, a random hold, and robotically blaming “company policy” to cancel an account, but I suppose I shouldn’t have expected any less from one based on perfecting faxing technology. I signed up to fax one document, found a better way, tried to cancel online, saw no way to do so unless I called during business hours, and then forgot about the trial. After 6 months of charges there is no recourse to get your $100 back. It would have been cheaper, more useful, and less frustrating to get an actual fax machine from Amazon and have it sit idle on my desk for 6 months.
End of my rant. Be careful about the trial. Don’t be as stupid as I was. Also, if you start an online business, put yourself in the customer’s shoes and just show some humanity for [goodness] sake!
Poor customer service and can't cancel 1/5
Efax is great but you will have a hard time to cancel. Even you call and cancel it, they still charge you, and do not allow refund! Customer service just hang up on you or transfer you, and let you wait for 15 mins and no one answer! I will never get this app again!
No numbers available in United States 1/5
Well that makes it no so helpful
Too expensive for my purpose 4/5
I used to use eFax in the 1990s for business so thought I’d give it a try. I’m sure it’s a great app, but I’m retired, only need to send the very occasional fax and can’t afford the monthly fee. If I’d known how much this fee was, I wouldn’t have downloaded the app.
My plan was 150 in 150 out. I sent 70 faxes within 14 days. They said my 70 faxes were really 308!! Triple charged me for the month of December! I said refund my money and they refused. I said okay I will dispute it with my bank because my records show 70 faxes. I also had an account balance of $4/5. I said cancel my account & refund my balance. The rep stated you don’t have a balance we keep it when the account closes. THEN.....hung up on me! Never have I experienced such rude unprofessional and unscrupulous business activity. Filed a dispute with my bank and with the BBB. Do NOT USE this app or do business with these scam artists!!!!
App worked great the first time using it with my iPhone 6 Plus... each time I try to use it now it appears to have the attachment but the recipient only gets the cover page and nothing else. Help please!
Don't say it's free cause it's only free for a month then it's $17 a month
BEWARE! Shady company! 1/5
I had the app for a month for the free trial. I only needed to send one fax. I cancelled my subscription and even got a confirmation number and email and I still am getting charged monthly!!!! Customer service has been so rude and incredibly difficult to work with because of a language barrier and bad attitude. Pick a different app for your faxes and don’t risk it!
Attachments Not Getting Faxed 1/5
I have tried four faxes with cover page & attachments. Of those, 3 sent only the cover page and not the attachment. I could see the attachment before sending. What is the trick to making this work?
STEER CLEAR 1/5
AWFUL! There free trial is such a scam, once you cancel your ‘free trial’ they continue to bill you outside of ITunes. No, you won’t get a refund. The key is you’re supposed to call some number (good luck) and cancel that way. Ridiculous. Do yourself a favor and use something else.
Outrageously Expensive 1/5
16 a month is way to expensive no thanks
Works perfect 4/5
Just started using Efax. A friend referred me. The only thing I need is Efax to have a PDF converter built in. I am not tech savvy so forgive me if it has that capability. But as of now- I like it a lot and works great.
Poor app doesn’t work properly 1/5
pay... we would have paid if the app was good...
Infuriating to use 1/5
There is no way to select photo quality so almost all faxes error out saying that the attachment is to big.
Hard to cancel - SCAM ALERT 1/5
I canceled my account and a few weeks later I was charged. SCAM! They make it difficult to cancel. But there is hope! You can unsubscribe through your settings and apple with talk you through it. I am getting a refund!
I hate EFax 1/5
By Mik JH's
I do most of my business via email I only need a fax once every few months so I thought this would be great for me but I guess because I don’t use it I always get locked out
Rip off 1/5
Somehow my account is inactive even though I have paid for past five months. Called efax and man said he won’t refund or activate my account.
Mr gregg matxhton 5/5
Efax keeps getting better. 5/5
Great app. I've been using Efax for years to send faxes by email on my desktop. The app lets me send and view faxes on my phone and IPad when I'm away from my office. The finger signature feature is very convenient.
Great find 5/5
Very user friendly and such a life saver in this day and age of not having a fax machine!
Some GOOD Some BAd 3/5
I would like to have the ability to block a number for fax coming in. I work in healthcare and a hospital sent me "multiple" faxes over 2000 pages...I literally could not get that number to quit faxing the chart to me. Of course I went over my my limit of what I pay for to use e-fax. I was being charged per paper...cost was growing (over $200)! I called customer service for help and was told I should close my account for a few weeks until issue resolved (2 weeks of not getting fax...really?) I was at a loss "simple fix allow me to BLOCK a number"
But I do receive faxes and able to send without difficulty...great tool when your an on the go midwife.
Doesn’t work 2/5
By Tha Chikin
I thought eFax would be a trusted app because I have used them on a desk top for years. Not so much through my phone. Sent a fax several days ago, and it wouldn’t go through. Didn’t tell
Me the reason just “not sent”. Tried again today and it did not send the attachment. I checked that PDF WAS attached before sending too. It only sent the cover page. Cover page is great but I didn’t need to send a cover page, I needed to send a DOCUMENT.
It did have the ease of use, that is why I gave it 2 stars.
So far so good. You get what you pay for. 5/5
I pays to pay a few bucks.
Reliable Performance !! 5/5
This ap is so user friendly and connivence is remarkable. I can obtain a fax, save it, or printout fro my home. I rather manage this ap on my cellphone versus my laptop. Highly recommend!
Works great 5/5
I use this for our business and love that I can fax no matter where I am located.
Total scam 1/5
By Enroscado do Brooklyn
The app doesn’t explain that you have 30 days to use it for Free after downloading it nor that the 10 monthly free pages is just to receiving faxes not to send it.
I downloaded the app in January 2017 and tried to use it in October 2017. Before I even send my first fax I was required to upgrade to a paid subscription for $16,99 monthly charge. The customer service is barely trained to answer questions about the app let alone solving problems.