I love the ease of using app from my phone. Check deposits are so easy!! Love it!
Needs iOS 11 update 1/5
I can not log into the app anymore now that I’m on iOS 11! This is driving me nuts! Please update.
Love the app 5/5
Mobile deposit, transfer $ between accts, fingerprint login, everything in one place. This app rocks.
Won’t work on ios11 1/5
Doesn’t work on ios11
Check deposit and branch locator 5/5
This thing is super easy to use. Within 3 buttons I can deposit a check in seconds. I've never had any issues with any checks being deposited thru the app, but I still hold on to the checks for a couple days just in case.
The branch locator feature is also really convenient. I don't think most customers are aware that there are tens of thousands of ATMs across the country that customers can use for no charge. Those atms in the app are clearly marked and pretty easy to find when actually navigating to them.
What happened to Zelle? 2/5
Just today I opened my app this morning to use Zelle to send someone money and this afternoon it was gone and replaced by "transfer and pay" which doesn't appear to have the same capabilities as Zelle: I loved that I could send someone money just by entering their email or mobile number. What happened to it??
Zelle was there and then I used it once successfully and now it disappeared completely
i can’t use the update because the app isn’t up to date with my phone and it makes banking a lot harder
Security questions 1/5
Everytime the app wants me to update my security questions I do but now a gray layer goes over top my screen and I cannot finish the questions. I've been unable to access my account for 2 weeks!
Poor quality 1/5
Crashes every time I open the app and says to update the app even though it is the current update
Doesn’t work 1/5
It worked fine until iOS 11. Now it says I have to update the app but there is no update to the app.
As a long time Chase customer Ineas worried about changing but the mobile app is excellent
Makes my life easier 5/5
the app is great, I would highly recommend it!!
Not for iOS 11 1/5
This version doesn’t work on Apple’s new iOS 11. Maddening since I was an early adopter of 11. Come on guys. Get with it!
I love this app, never have to go to the bank, con make check deposits at home just by taking a picture 👍
iOS 11 1/5
It’s been weeks with the beta, and even after the official release, this app still doesn’t work with iOS 11.
Still wondering why I can transfer money to my SAVINGS from my CHECKING but can't transfer money from my SAVINGS to my CHECKINGS by far thee most dumbest thing about this app! Yet it's always saying it's updating what are they really updating, and do they even read the they're reviews?
Doesn’t work on ios11 1/5
Doesn’t work on ios11
Needs an update for ios11 1/5
The app worked fine for what I used it for — checking g balances and transferring funds. However this app is not working for ios11. It states it needs to be updated but there’s no update. Also there’s no clear way to provide feedback to the developer of the app.
Love it! 5/5
I absolutely appreciate the convenience of depositing monies into our account remotely!
Would love if I could use it 1/5
By Booty tooty
Doesn’t work on iOS 11
IOS 11 4/5
I don’t think this is working for IOS11. It says I need to update the app which it is.
Not compatible with iOS 11 1/5
Not working after update now it tells me there Is a new version and needs to be downloaded before continue but no new update for the app available
Update Please 2/5
Needs updated can not check it cause I’m on iOS 11
By Tha Kidd4200
I can't use the app at certain times cause always at night when I head to work it always it under routine maintenance.
Always freezes on me 2/5
It always freezes when I try to use my Touch ID to log in and I have to close out of the app to restart it and log in with my password. I tried turning the Touch ID setting off and back on to maybe reset it, and the app froze again. It used to be fine, but it started doing it recently within the last few weeks, it must've been messed up in a recent update
Love the app, use it often
Always under maintenance 2/5
Seems almost regularly that every time I try to pay my bill it does not allow me, and is under maintenance... App is annoying
Absolutely amazing 5/5
This app is amazing! It's so convenient and easy to use I love it!!
Bugs Galore! A bank of the past! 1/5
Fingerprint login no longer works... hangs. App now freezes a lot.
Aside all, this bank is doing greedy and barbaric practices... charging fees where their major competition is NOT charging fees.
Decades of using 53, maybe it's time to part ways!
Quick and flows well 5/5
No problems in two years. Easy to use and manage.
Best bank app I've used.
Love the App❤️❤️❤️❤️❤️❤️❤️❤️ 5/5
❤️Easy to Navigate
❤️Exactly what you need when you are on the go
❤️Quick downloads when requesting previous month's statement.
❤️Great enhancement based on customer feedback. Thanks for listening😀
I've been trying for months to log into this app. Every time it wants me to change my security questions. Fine, except each time, without fail, on the second question, I can't see the text box, and no matter what I try to type I can't advance. So... It's useless. I can't get past the security questions.
Simple & Reliable 5/5
By J3S3US_@I AM
Great app that is very simple in nature and gets the job done for your banking needs. The only thing that I would change would be the layout panel of your accounts.
This app really helps me a lot because I am ill so much. I can do everything from my home, which is AWESOME!!!
no problems so far 5/5
By jla one
remote deposit is very nice
Great !!! 5/5
Excellent for what I need it for !
Love it 5/5
I love this app! It's so easy to use on my iPhone. It makes transferring money into my different accounts, my express, credit, personal , and a shared account I have so easy. I love how it shows the in and out transactions. I love the automatic check deposit where you just take a picture of the check and it deposits it and you don't even have to go to the bank! It works very well for me!
So nice & convenient!! 5/5
By Review name here:
I love how you can send money to people, and transfer money to different accounts so easily! It's so nice and convenient and saves a lot of time and hassle!
Great app 4/5
By Sharp Trocar
Gave it 4 stars only because of security concerns raised by other reviewers. My banking at 5/3 is fairly simple. It works well for me.
Works fine finally 5/5
I used to have problems loading payees. It would time out and only work sometimes. Now it works really quickly-especially the check deposit. Also, thanks for raising the deposit limit.
Cannot access 1/5
I can no longer access the app because it's asking to update security questions and then the screen goes completely gray and I can't do anything
Wish I could see upcoming bills, you took away the ability to calculate what balance is/upcoming bills
App security questions not working 4/5
"Next" button does not highlight to proceed into app after filling these out. Then kicked me out and wiped user name,PW & touch id out. have to try & redo everything again. Fix this
Very easy 4/5
By Marge Z
I really enjoy the convenience of using this app. I can transfer money or check balances at anytime.
No transport security! 1/5
This is a great app that I used often, however still as of version 3.17 the app does not validate SSL certificates allowing this app to be very easily man-in-the-middle-attacked. Can someone from inside 5/3 please tell your development team this needs to be fixed ASAP. Anyone using this app over an insecure network is leaking tons of personal data including account #s, routing #s, and full transaction details. This is a huge security hole that can be fixed easily by verifying the SSL cert fingerprint from within the iOS app... and it's such a common security hole that how can a bank like this not have it patched? Security is important... do you really want to be the next news story? Can't wait for the update where this is patched!
I love this bank 5/5
Very good bank very nice people they really help you and they really care about you they always find a solution for you
Mortgage payment doesn't work 1/5
I have several issues with the mortgage bill pay feature since the update and the best part is I have made 4 calls to customer service and they don't even know how it works! Boo 5/3 your app stinks and so does your customer service! Get it together!
By CHUNKY NELSON
Works fast and efficient. I can see everything that happens in my accounts and get notifications for things I want to be notified on. Depositing checks has never been so easy
Long time Chase banker. Plan to close this account soon and for good.
App is horrible and difficult to use. Things sit pending for days, even with todays technology