By Maro Jaaaaaan
You’re not able to remove items from your cart, it crashes EVERY SINGLE TIME, is impossible to work with. Let’s all give a collective middle f*nger to the developers of this incompetent application! I keep deleting and reinstalling.... to no avail!! #FrustratedMommy
Not so good 1/5
Crashes after each update :-(
Pretty Good 4/5
I like the app overall and I like that you can add things to your cart and it will save them until you’re ready to checkout. But, if an item in the cart sells out, there’s no easy way to remove it from the cart. You have to send it to favorites then delete it from there. Otherwise, I really like this app.
Had it for 5 min 1/5
By Mama Paparazzi
This is the only app I’ve ever loaded and will immediately delete after I write this! It’s an awful shopping app. Hardly any clothes to choose from and not user friendly. Hard to navigate too.
The app is practically useless.
Waste of time this app. It's a shame for a company like H&M...
Needs Work 2/5
I don’t like how they only show you one picture of the item selected, even when you open up the details. Whenever i see an item i am considering getting, i have to manually look it up on my internet browser to see how it really looks like on the model because the app only displays the one picture of the item, and it’s never on the model. It also randomly closes me out every 10-15 minutes! Not a great experience with the app, just shop on safari/your regular browser app
Works phenomenally 5/5
By Awesome and kryptonian
Works great on my iPhone X.
Updated App issues loading now 1/5
By Iaan W. Yng
I can't spend all my money anymore on HM cloths.
Update a bug fix 1/5
Just do a nice sweep for bugs. App constantly crashes.
Don't bother downloading 1/5
Use to love the app but they took away simple features you need to find things! There no link to find just boys clothes inn the app.. they mix the kid section all together! It's total crap .. worst shopping app ever and I love h&m clothes for my boys
Can't select a size !!! 1/5
The size doesn't work I can't select the size I want !!!
Does not save gift card info 1/5
You can check your balance through the app but it doesn't save it or apply to your account. It'd be convenient to have that capability and to pay in store with your phone (like starbucks) instead of holding the card in your wallet. Or if you want to use it for future online purchases. Also because what if you lose the gift card entirely!!
doesn't work 1/5
when I choose Russia country, app stop working
Where are the plus sizes? 2/5
I can shop plus collections on the website but it’s nowhere on the app. When I search “plus” a bunch of kid’s pajamas show up.
Doesn't work ever 1/5
Glitches make it literally impossible to use. It just doesn't show the products.
Very Rarely Works 1/5
I love H&M but the app very rarely works all the way through purchase. Shuts off and freezes up. Please do better...
Doesn't work well 1/5
Many features just do not work
Card doesn't work 1/5
waited several days, but still says the card isn't ready yet.
App crashes after update 1/5
I updated the app and clicked open - it took me to the country selection page and after I selected the country it just freezes! Frustrating to say the least.
By Persian UnAme
Only white blank page in iphone 7
By Lil Emuffin
Omg its perfecttttt!!!
Can't change delivery address. Does not perform basic functions properly, so 1 star
complete unusable 1/5
just as impossible to search/navigate as their mobile site
Letterlijk een wit scherm -.- 1/5
En dat op de nieuwste IPhone. Niet best haha
I've always loved H&M and this app just made it easier! It works very well and doesn't lag or anything. You can browse easily and keeping tabs on your favourite things just makes it better.
The version released yesterday and installed today says it's expired and needs to be deleted. What a waste of time.
Not ever worth it 1/5
It's not even letting me delete the app you need to fix this now
Uhh I can't delete unwanted items outta my bag, please fix 😞
Shipment tracking not good. 3/5
By MaryJane Stone
This app has worked okay for me I've had no problems with it when it comes to buying. But the shipment tracking might as well not even exists on this app cause it doesn't work. It's all glitchy and tracking numbers don't work. And even though I would like to track my items it's not a big deaI. I get the email saying my stuff has shipped and that's about it really and from that point on I just Keep an eye on the mail as it gets close to the estimated date which is your typical 4 to 5 days.
UM WHY? 4/5
it's very easy to use and i haven't had a problem until today. I have 5 things on my bag and when i want to pay it says i have 7 things. its really annoying because I was about to pay for somethings that wasn't in my bag.
Slow and mediocre 1/5
The pictures are taking forever to open even under wifi. I placed an order on the app and put my new address, but it just filled in with my old address automatically!!! Took my 30 mins to connect with the rep on the phone and she told me, order detail can only be changed within 5 mins!!!! Now I have to wait for 5 days to let it ship to the wrong address---get back to their warehouse--- ship to me again!! It's horrible!!!
I can't set my region on 7 Plus
Took my money. 1/5
I ordered a watch through them and they had my previous address on there so I updated my address and made my purchase then got a email saying it's been shipped to my previous address! I contacted customer support and they said they can't help me. TOOK MY MONEY.
Not good 2/5
By Blah blah blah blahhhhhh
Its was a good app at first, but now every time I open the app it crashes.
By Hamskvakaka wnakakkqnwwi
Solid interface & design 2/5
By Grimm Smilee
Got a few bugs that need patching, like the inability to load favorites or what's in your bag that effectively make this useless for actually shopping. Better off using the browser until they fix these problems
Good but ....... 3/5
This app is easy and good to use but the reason why I rate it 3 stars is due to the fact every time I want to check my favorites or my bag, it says something happened check back later so I always have to delete the app then re download it just so it could work
I can't use it 1/5
It stuck at the welcome page all the time
By Mhaie Game
it always crashes and takes a couple tries to actually use the app
Love it! 5/5
Easy to use, not slow, works great!
So easy to use! 5/5
My favorite thing about the app is the "style with" tab in the bottom when you click on an item. I wish you could put together an outfit on the app so you don't have to think in your head about what goes with what. Other than that it is a great app.
In LOVE 5/5
By Sra. Torres
No Free In-store Returns 4/5
The app has been working well for me lately. However, there is an ad in the top banner that promotes free returns in store. I have made two online orders several months apart through the app and both times my physical location has been unable to process my return. Their system is not synced with your online one and it has been a royal pain for mostly your employees but also for your customers. They spent at least 20 minutes each visit trying to help me get my items returned. Please don't promote a service that isn't fully integrated. I will only be shopping in physical locations from now on unless I have already tried on the item in person before ordering.
Can't track order 1/5
Cannot track order??
App works fine for me, loads quick and comes in pretty handy.
Can't open 1/5
By Kenny Rolex
Download the app ., only selecting location and language page ., then nothing works on the app ... this is total BS
By Not Jessica I'm coopll
The app is the issue. I don't know if it's just on my phone but the app doesn't load sometimes, and it won't let me delete things out of my cart. Please fix it soon, it's been a couple of months and it's still the same.
Saves me time from going to the store but it always force closes. H&M's gotta do better than this.
I can't even checkout anymore sure imms miss the sale 🙄