Lots of bugs 1/5
Too many bugs in the prescription portion. Very rare that a refill is able to be ordered from the app. Once deductible is met it says no price available and it won't allow me to put it in my basket to order. Always says come back later. Very frustrating!
Now charging for shipping overnight when it is not selected! Called 3 times to fix and I just ordered again and still not fixed. If I could rate negative stars I would do that.
Excellent APP 5/5
Great app, update failed 3/5
By Ron Depner
Love using the app for what it intended for.
Latest update from the App Store won't install.
I would like to be able to see test results from the app. For me it’s pretty useless otherwise.
Bug everywhere NOTFOUND is appearing 1/5
By Manoj Joshi
Even removal and reinstallation is not working.
Message Center Not Useful 3/5
This is a strong negative for me, although I am pleased with other features in the app. If you’re trying to keep up with/reply to messages over a claim, the app is useless. No messages show up in the inbox on the app and the only way I can use this feature is on a computer; the mobile site doesn’t work for this either. It’s fairly obvious that the Message Center has not been optimized to work in an app or a mobile environment. The message inbox web page is pretty old-school.
No Statements 3/5
Pretty good. I get emails every month to review my monthly statement online, and it would be better if I could review that in the app too.
Nice app 5/5
Very useful 5/5
This app has truly helped me figure out my medical cost and what I'll be paying for prescriptions. It is a very useful tool.
This is the slowest app I’ve ever used. It’s mind blowing. Log in takes forever, the home screen takes forever, and the Search doesn’t even work. How does this have so many good reviews? It’s insane. This app is beyond useless.
Very helpful and convenient.
Very helpful 5/5
I downloaded thus app when I needed to find a clinic for my flu shot. I had searched online but when the one I went to was a three hour wait I tried the app. It was much more helpful. And now I've just discovered the payments etc. This is a great tool for managing my family's care.
The search function on this app doesn't work. It's an over-glorified HSA checker if I can't search for doctors or urgent care centers in my area.
Everything you need is in this app.
By ktown gal
Just now using this app and it is a great tool. Easy to access and easy to set up and use.
Log in broken 1/5
I am unable to log in with my employer credentials. App just spins and “loading” forever. I am also unable to create a normal username and password I get errors.
For the second time now it failed me at the doctor's office. Wouldn't let me in and now I'm locked out.
Less functionality than before 1/5
All of the functionality is gone from the prior version. This is somewhat useless. Only shows claims, and won’t show family or account balances.
Great app 5/5
Easy to use and obtain info.
What happen? 1/5
This app use to be great.. but now nothing works!!!!
I like it 5/5
App works great no issues.
Easier to read 4/5
By Lisa & Dodie
Summary page is great, and easier to search for specialist on the go.
Claims summary cannot be ordered by latest 3/5
The home page of the app shows the oldest claims first which means they go back to Jan2016 for us. Only clicking on "view my claims" takes to into a new page of claims listing that shows the latest claims on top.
By Plante Family
Fake reviews to boost they're rating. I can't log in here. I can't see how anyone that doesn't work for UHC could.
Your fake 5⭐️ reviews are a nice touch though.
Excellent and very user friendly 5/5
Loved the way it gives complete picture of my accounts and medical spendings!!
Don't call them through the app 2/5
If you are on hold too long the app times out and disconnects the call. UHC- this needs addressed!!
Working so far 5/5
By harold h
So far its working
Easy to navigate 5/5
Keeps me up yo date on medical billing
Easy to register
Great app! 5/5
Everything you need right at your finger tips!
Great App! 5/5
This works well, setting up new HealthSafe ID can be a bit difficult. But once in, the app has everything I need to use my plan.
It works 4/5
It has always worked for me.
Works great for us 5/5
Been using the app for a few months. We love it. Makes life easy.
HSA review an option? 4/5
I wish I was able to see the past transactions on our HSA account. This way I can keep track of which bills I've paid without waiting to get billed from the doctor's office. If this option exists please make it easier to find.
Convenient App! 5/5
You can access your HSA balance, where you are for the year with your health plan and see charges due. Very nice to just log into an app and have access at your fingertips!
Great app 5/5
This is a great app and easy to use
Great App! 5/5
Very useful app! Love all the information I'm able to access through this and so far everything is working perfectly!!
Where is the health care 1/5
This app lets me see my deductible and claims, and click on symptoms via a Mayo Clinic interface. And I can call a nurse. Nothing like the screen shot it shows me in App Store. I’d like to see my spending accounts so I know if I can afford needed health care procedure. So I go to the website. Have to approve my device. Which I did to use their app. So I do it again. Go to log in. Still wants the same “let us call u and enter a code”. So I do a second time. Still no access to the account. One just has to assume this is intentionally done. I bet most people give up. And there sit my $ in hsa & fsa. I googled “stress” & “panic” under the apps symptom search. Nothing comes up. Just sits like u never hit enter.
This app has been very helpful to me! I am glad it allows me to view things and make sure that I'm able see certain claims and what not.
Awesome app 5/5
Compare to other service providers apps, this is the best!
So far so good! 5/5
Love the features of this app
User Friendly 5/5
By MR MOJO RISEN
This app is great. It's easy to use and live help is available immediately if you need it. This app saves my doctor the headache of having to track down insurance payments or status of claims. Take the time and learn to use this app. It's worth it.
By Kimberly 2016
This app is worthless, I get signed in but that's all I can do. If I try to do anything on the app it says there is an error connecting to the server and try again later. Two weeks now and nothing.
So far, pretty great! 4/5
Still have a bit to explore, but what I've encountered on the App thus far has been very easy, intuitive, helpful & pretty great!
It can also connect with several devices (such as Apple Health) to help you monitor your steps & exercise, etc.
Very handy! 5/5
After finding the app, I've really had no issues navigating it. All of the Drs in my area that accept my insurance populated and I was able to call and make an initial appointment within 15 minutes of downloading the app.
Actually zero stars ... 1/5
Got a new iPhone. This app still won't work on it. I have a Health ID. When signing in with Health ID, app asks for identifying info, then kicks back to login page saying to login using Health ID. Rinse and repeat. Endless cycle. UHC IT folks said to use browser. How's that for confidence in this worthless app? Even UHC's people say to not use it. Sad, really.
Can't login 1/5
I am trying to register and when I type in my name, date of birth, and my membership info the blue continue button never becomes available to click.
Love it 5/5
By Tod Lungren
Super good to have
Everything necessary on the go! 5/5
I'm one of those that do the most possible to avoid long wait times on the phone to talk to customer support. And this app helps me with that. I can basically do anything through the app. See what doctors are covered and which aren't, which pharmacies, which hospital. And you can also request to talk to customer support right through the app and they give you a call on YOUR convenience. It's amazing.
I would love it if they added an "add to wallet" feature. Would make showing my ID card much easier.
Enjoying the app 5/5
Good app. Helpful. I love that it receives data from my Fitbit app!