Reservations not showing in the app 2/5
I made two reservations a few days ago, updated the app yesterday. Now the reservations aren’t showing up. I still have the emails...what gives?
Rubbish app 1/5
Can’t sign in. Can’t reset password. Can’t book a hotel. Goodbye Hilton.
Intuitively does what it's supposed to do 5/5
By Sly Solitare
Intuitively does what it's supposed to do
By traveling conputer dude
Used it for years!!! Top of the line imho.
Great app and made my property experience happy! 5/5
By Savvy E.
We stayed in a historic New Orleans property and I was very pleased that online check in helped me view my room and make choices of tub vs. shower, floor, location etc. Very empowering as a picky traveler, and helped this Waldorf brand live up to its name.
Improvements required 4/5
By Mikey T Ward
Love your app however the app needs the capability to send requests to the front desks such as extra pillows or wake up calls. This way making it where we can request for things even if we are not in the hotel room.
Also when registering for your rewards program can you make it add a middle name or middle initial so that there is no confusion if there is more than 1 person with the same first and last names in the same house.
Over All fine 3/5
If you don't know this already if u ever have a room issue and u book using app....They tell you right on spot, oh look so u used the app or oh look you used points so you must call corporate we cant help you. This has happened to me in 3 or 4 different states in the US so I LEARNED MY LESSON!!
I do like the app for booking biz trips to places I know. Its quick and done. I mark my favorite frequent places I go with Hilton properties I know and book n go even for last minute while Im in route. So theres good snd theres also flaws!
One point to make w or not w app. Points are NEVER refunded! So only use points at hotels u know well. Make them count and not lose them due to issues you may run into.
And lack of pics are why I took away five star too! Why have to go to web and search for pics of actual properties and ratings if Im going to use a App? So limits my use for regular places I stay only!! Latest update claimed would bring more functionality, nope nothing new like pics! Man pics would be great!! So would confirmed bookers reviews of specific hotels. 3 stars until u get that in place!
Each update just makes it worse. 2/5
When this app first came out it was great. I could look at the layout pick my room and check in.
The latest update the hotel layout is gone.
Why do you keep messing with a good thing?
STOP!! LEAVE IT ALONE!
For so one who stays 25-30 visits a year it is disappointing that Hilton does not care.
Wouldn’t let me in without update 1/5
By Testing testing 000
Bad customer experience after exhausting day.
Had to go to front desk to get key.
Hilton App works well! Thanks! 5/5
Works well. Thanks.
Waiting to update 1/5
Diamond member.. sitting at my door waiting for my phone to update so I can unlock the door. How stupid!!!
Easy and convenient, digital key worked every time!
Love this app 5/5
This is such an easy app to use. I decided last minute to stay at a hotel close to the airport, opened up the app and wallah room booked and at a great Hilton Honors advance purchase discount.
Super easy 5/5
While on the road, this app has saved me time and worry! We like to be flexible on road trips, so I often make reservations on the fly. This app has come to the rescue every time!
Easy to use 5/5
By Mike S in Kingwood
I can handle all of my needs with the app. From finding rooms, checking various discounts, and picking my own room, it is fast and easy.
Great app 5/5
By Mr. Jackson86
It does everything I could ask of a hotel app.
Very detailed maid services
Clean and quiet
We will stay again
East to use!!!!! 5/5
By #2 Bilble Besties fan CJR
Love being able to book from my phone and save money!!!
Very easy to use app!!!
Easy to use 5/5
App is easy to use. Never had problems with reservations.
Fantastic App 5/5
By AX IQ Spec
I use this every week, and honestly I can't remember what it was like to book travel without it, but I remember it being rather painful. The book again feature tied with the extreme ease of viewing receipts is fantastic for the business traveler. I was not very keen on the digital room key at first, but when I was able to use it to access the parking lot of a hotel without going to the front desk to check in, I was sold. Great app, keep up the good work IT team!
Great App 5/5
Very easy to use and well designed.
Nice App! 5/5
I like the app, specially that I can choose my room!
Can't book 1/5
App says I don't have a connection so can't book reservation. I am on wifi and have 4G available. Pretty worthless if I can't use. Hello Marriott, you available, yes? Okay, I will stay there for now one.
Super quick and easy. 5/5
By Cheap thrifty 1
You can search near your location and book the room with a couple of clicks. It's super convenient and easy! Best ever app
Great app 5/5
By Mom of 2. :)
Great app, so convenient! Love that you can choose your room 24 hours in advance too!
No credit given 3/5
I've used Hilton more than once in the last couple weeks but only have credit for one night
One of the best apps regardless of category 5/5
The Hilton app is one of the most well designed apps for travel or anything else that I use on my iPad or iPhone. Making a right hotel reservation is so easy. You can easily look at hotel amenities, requested digital key, check your own account information, or a number of other actions that you will need when you were scheduling your hotel stays. Possibly the only minor problem I have with the app is once you make a reservation it seems a little difficult to look at what's your hotel reservation cost is going to be by night because sometimes the rates change on you night by night and you don't know it. This is not a problem unless you are going on government travel orders and the cost fluctuates significantly.
By far one of the best travel and hospitality apps in existence.
Such an easy app!
Great app! 5/5
The Hilton brand not only has great properties, the app is so workable. Thanks for the ease of scheduling and checking in.
Awesome app!! 5/5
By HHonor Dimond Member
I've been using this for a good while on average once or twice a week and has helped me quite a bit even booking rooms abroad. Don't know why the bad reviews, it has never let me down. It has a great UI & makes travel arrangements quick & painless. I would most definitely recommend to others!!
User friendly app 5/5
So easy to book rooms on the go.
Great app! 5/5
Easy to navigate and love the check-in feature.
Best way to check in 5/5
I love the app! It is so easy to check in, pick your room and get a digital key. We always use it.
Fast and easy 5/5
Love the app. Get the best price booking direct.
App not working!! 1/5
Tried to use the app last weekend to double check an upcoming reservation. It was not working. I then found and downloaded the most recent update thinking that was the problem. Nope. Still not working. Tried signing out and back in. It wouldn't accept my correct password. Tried changing password. Won't send the promised email. Tried deleting and re downloading the app. Nope again.
Would really like to use the app checkin feature but....
Sign in not working on app 1/5
I’m not able sign into the Hilton app. Website works fine.
Best hotel app around 5/5
By Papa Falcon
I have tried other hotel chains, but Hilton Hhonors is the best because you can pull receipts, book rooms, find availability quicker and easier than any others.
I really like the account features too..you can see what you need to do to upgrade and how earn points.
Love the App! 5/5
Love everything about this app...I haven't had the first negative experience with it!
Cannot login 1/5
Keeps saying my login info is wrong. Checked 100 times. Works on website on my pc, on my Samsung S8, and my wife’s iPhone. Please fix as soon as possible.
Revised review from 5 stars to 3 3/5
App is simple to use, fast booking system. Very happy with all of the functionality's. Check-in to the hotel is also a snap.
10/2017 I wish I could use the app to open my hotel room door. Yes, Bluetooth is working for everything else but any door at Hilton hotels.
Broken now...what happened? 1/5
App used to be stellar for booking hotels while away on business but now the search does not function (it opens for a split second and then vanishes to the welcome search screen).
Easy use. 4/5
This app has always been easy to use. And I like that it's easy for me to book a room when needed.
Great App! 5/5
Finding a hotel was quick and easy with the Hilton app. I love the map that shows all available Hilton hotels. I was able to book the the hotel in the location that I wanted in a matter of minutes! :)
Great app 5/5
By Great mix of exercises
So easy to use
Love checking in beforehand and using phone for key! App is easy to use!
Love the App 4/5
Easy to use app. Finds hotels quickly. Will sort by distance from a specific address.
Awesome new look 5/5
The reason why I stay hilton is because of their app and how easy it is to book and manage reservations. I do about 60-90 nights a year in hotels.
So easy! 5/5
Love the check-in. Love the digital key when available. Love not having to search through emails to find confirmations. It's all good!