Very user friendly! 5/5
Book everything with app. Great job!
1 problem 4/5
The only problem I have is that I constantly have to change my password for the app even with using fingerprint identification on my iPhone.
Love it! 5/5
Having the ability to book, cancel, change my hotel stays so quickly and easily is awesome! I love the digital key options as well! Makes life so much easier since I travel so much!!!
Easiest hotel app 5/5
Easy and reliable. The other hotels should match what Hilton has!
Digital Key 4/5
20% of the time it does not allow you to go straight to the room without checking at desk, so when you check at the desk first and it’s a “working correctly” hotel they act like you’ve broken a rule. Having walked to my room tired at 11:30 and the digital key is not working then have to go down stairs is no fun.
Hilton HONORS is the way to go 5/5
Professional,clean, quality - would not travel any other way!!
Best hotel and best AP! 5/5
By Yo- Sales - Man
Simple way to shop for the best hotels in any area. Pick a date, hotel for the rate and a room and your done! Hilton Honors makes it easy!
Love the Hilton app 5/5
By Nashville Closets
Makes reserving rooms easy, checking and use for room key. Everything you want in a hotel app.
Love the app for booking, but it is really slow to update previous stays
Crashes on iPad 1/5
By bill in mn
Many times when on honors, it crashes in middle of making a reservation.
Still better than Marriott app, but..... 3/5
You used to be able to pick the exact room you want, on the floor you want, by looking at the floor map. You can no longer see the floor map. They just let you pick a room number which of course you wouldn’t know if it’s on the loud side, or quiet side of a hotel.
Great app easy 5/5
Love having the ability to check in and save time and awesome to have the ability to secure a room. Stress free, great and easy! Thank you Hilton. 🙏
Incredible service 5/5
These people make me feel like they know me, 8 years and more than twenty stays and I have only been impressed and pleased
Loving the app! So easy to use!
Love this app! 5/5
By Urban hiker Bob
Love this app, and staying at all the Hilton properties. I especially love booking free with points. The app makes it easy to do.
Great App 5/5
Use it all the time. Only down side is I don’t get to see / visit with the staff at check-in!!! Easy to go by & say “hi” though.
Great App - Early Check/Digital Key 5/5
Hilton app allows you to check in early, choose your room, and use your iPhone as a digital key. Fantastic!
Water pressure 3/5
Water pressure is really bad in the sink. Really need to get a fix for it.
Works great every time 5/5
Easy to use and works great
Easy to use 5/5
Great app. Allows you to check in and chose from available rooms. Easy to use
By lady ilse
Consistently 2-3 minutes from start to reservation--awesome!
Can’t get key unless you made reservation on Hilton.com. No if from travel agent. Worthless
Helpful app 5/5
I have enjoyed my app. It enables me to choose our room before arrival. I can find hotels when plans change. And it lets me into my room without fumbling for another card. I’m a regular user.
By Disappointed in Colorado
This app makes traveling easy, love it.
Hilton App is the Best! 5/5
Compared to other hotel apps, the Hilton one works best for me. I love that I can check in, select my room & get a digital key on my iPhone for both my room & the parking garage the day before.
Very convenient app 5/5
Able to utilize phone as key through app, manage bookings, and so much more. Great app. Highly recommend.
Love Hilton 5/5
By Hilton Family 4 life!
I absolutely love Hilton Hotels and the fact that I can use my phone as my key is an added bonus. No more having to look for keys/swipe card. My phone is always on me so I always have the key.
Love this app!!!! 5/5
This is so easy to use !!! Makes reservations so easy !!
hilton app is good 5/5
By bone la ka la ka ca
fully functional app，got everything i need
Fulfills all my essential purposes 5/5
By Old couchman
I like it a lot (once I took the time to familiarize myself with UI).
Tip: Great Integration w/Free HH Wifi logon information. One minor issue is that one needs to explicitly check for messages/ replies from the Hotel
Great convenience 5/5
Excellent, workable app that lets you book/ modify/cancel on the fly. It has become my sole method for booking and a most frequented app.
Hilton app = user friendly 5/5
The Hilton app is very easy to use and is definitely user friendly. Not only is it good for making reservations but check in is also very easy and the availability of a digital keyIs a real plus.
Well seasoned traveler review 5/5
I am very impressed with how well this app has been produced and maintained. Due to my many years of road warrior business, I have used many different apps such as this one and I can say without a doubt the best travel app I have used...period. Quick and easy searches, clear pricing and availability, a wealth of information regarding hotel amenities, local attractions and maps, digital keys when available, online check in...in could go.
Of course, the app could be the bee’s knees and if the properties were not up to standard than it wouldn’t matter. Nothing is prefect but when situations needed to be corrected they were and Hilton lived up to their guarantee. I am and will be loyal patron for years to come.
Makes life easier while working on the road ! 5/5
By The Guy 007
This app along with any smart phone will make your life easier ! After putting in my info and card numbers, it's saved securely into the system . So I don't have to do it each time I book a room ! After making your reservation, all you will need is your ID & card when checking into front desk . A quick scan of both and your off to your room with in minutes! If your like me & work out of town a lot , I suggest you join their honor system . You get points for each night you spend and they add up QUICK ! With in my 4th stay I was a Diamond member. As a Diamond member the extras never end ! I get a free bottle of water , sometimes even a small snack each time I check in . There is even special parking privileges that come along with being a diamond member. While the Company I work for pays for the room , I save the points for when I take the family on vacation! This last time I stayed 1 weekend Friday night - Monday morning for free ! All it cost was a few honor points ..
You can't go wrong with this app , bottom line !!
Future Update Ideas-Dining and Attractions 2/5
I'd love to see nearby dining, attractions, and transportation info to properties. This helps factor in my decision of deciding which hotel to book. I shouldn't have to search Maps or Yelp to see what's nearby. It would be really nice to have restaurants and attractions listed directly in the Hilton Honors App. Marriott does this and it makes life so much easier...especially if you're in an unfamiliar city.
Need check out option 4/5
Really like this app! Easy to book multiple trips and check in and select the room. I wish there was an option to check out though. Most of us who are HH just walk out without checking out anyway, so why not have that be a feature as we’re on our way out?
Always quick to correct 4/5
By Hampton fan
I use the app exclusively due to its ease, but I have found more times than not when booking rooms using points my credit card is also charged. The Diamond desk is polite and always cleans this up but does require a phone call and 15 minutes. The Diamond desk told me it is best to call them directly when using points.
Very easy to use 4/5
By Mr. Tornado head.
I find using the app very quick and easy for myself. There’s no waiting to check into a room at most hotels - I request the digital key. Once I park my car, I can walk right to my room. Very easy.
It’s also nice to be able to select your room, and booking a hotel is pretty simple, too.
The only thing that bothers me is that it will periodically sign you out. As long as I remember the password it’s not an issue, but because I’ve been signed out so many times, I cannot always recall the password I use.
Great App 5/5
HH has one of the best apps I’ve ever used!
By Peace to you
Glad to have this resource at my finger tips. Always a reliable and useful app.
It works just as I want it to. 5/5
Not much more to add ... it works.
Awesome App 5/5
Truly a great app. Have never had an issue. Saves time and you can pick your own room......
Does not work on i7+ 1/5
By Catchthepig 2
This app doesn’t work on an i7 plus. I downloaded it about 6 months ago and when I first activated it, the ‘key’ function froze my phone. In other words, phone was on but nothing worked. I was unable to do anything with my phone except wait for it run flat - 2 days later. Once the battery had depleted itself and the phone had powered itself down I was able to charge the phone which worked normally when I turned it back on. Today I decided to try the app again and guess what - the same thing happened! Fortunately, having been fooled once before, I activated the app when my phone was close to flat. So I didn’t have to wait too long for the battery to deplete itself and the phone to switch off.
Superb App 5/5
By Sir Clock
Love the app. Floor plan, chain and digital key are awesome.
Best of the hotel apps 5/5
By krs architect
I have use this app many times in and found it very helpful. I have used it to book rooms and to use my points. I've also used it to check in and access my room. Compared to the other hotel apps this is by far easiest to use and the most reliable.
Can not Check In 1/5
I have loved this app for a long time but now it does not work with the “pick a room-Check in “ system. On my iPhone X and my iPad, it will let me check in....It just keeps spinning. Please Fix!!
Seems easy to use! 5/5
I found the app to be quite easy to use. No problems here.
Cannot sign in. Have changed password twice. Pls advise! 1/5
Cannot sign in!
Wasted my time 1/5
Got invite - downloaded on phone - entered all questions - would not let me join saying problem...not available for in-app enrollment...call....
Check in and room maps are broken 2/5
It's a great app when it works... fix it!!!