No icon 2/5
I can’t find the app on my IPhone 8 Plus I have to keep going to the App Store I don’t have a icon for it.
Great App 5/5
Works very well. Great for making reservations and the digital allows you to skip the front desk at check in.
Good App 5/5
Just slow some times but over really good
Checked out 2/5
The new and improved app doesn’t even appear after being opened, used then closed. I have to open the old app and “get” the new app each time I want to open it. So what’s new?
Freezes up 1/5
By No fox here
Freezes up when trying to choose a room. I have an iPhone 7 with up to date iOS. I have turned off my phone, deleted the app, etc and it still will not let me choose my own room. Instead it either chooses a room with double beds (I want a king and that is in my purchase) or it freezes and will not allow me to choose anything. I have to completely back out of the app each time.
This does not make anything “faster” or “easier”.
Makes Reservations Easy 5/5
Very user friendly and makes booking a room convenient and easy!
Does What I Need it to 5/5
I just booked a room for an upcoming event and I'm impressed with how easy it was. I thought I might have to use the full website since I had a group code, but wasn't an issue, in fact the app process felt more streamlined. And so far I haven't had any issues with the digital check-in, in fact it came in handy when I was arriving late in one instance, I could check in while still a couple hours away so my room was ready for me even though I arrived just before 11pm.
My husband also uses the app and had no problems using it for his European stay recently.
Latest update killed ability to check in 1/5
They changed something and now I just get a spinning circle in the middle of the screen for the longest time. And there’s no map to see where each room is anymore. This is a HUGE step backwards.
Works great 4/5
Easy to use for check in, making reservations and electronic key. But I have security concerns with the electronic key and don't really see the benefit of self check in. Traditional human check in doesn't take much time and the front desk staff is friendly.
Smooth as silk 5/5
By Hiltonapp Lover
Very user friendly app. Gives you all the pertinent info and going back and forth doesn't require re-entering anything!
User friendly app 5/5
I love the ease of using the Hilton app, from making reservations, selecting your room with check in, to the access of digital key, it's awesome!
App crashing 1/5
The app is crashing every time I try to open the message box. I press it, it sits for a few seconds then crashes. I’ve deleted the app and reinstalled multiple times. Restarted, etc. nothing.
Great App 4/5
By we like music
Very easy to navigate and book
Flawless App 5/5
Flawless app on my phone and IPad. I can make a reservation, pick my room, pick my floor, etc. I love this app.
Broken check in, no digital keys 1/5
By Smell Dawg
Somewhere between the updates, the check in and social keys features broke. When those are broke, what's the point of this app??
Easy to use 5/5
Love the convenience of early check in and digital key via phone app. Thanks for helping make my travel stays stress free.
Problem with app 1/5
I went to my Hilton Honors app tonight and it told me that I needed to use the latest version. I could either go to the App Store or close out, no other options. I chose the App Store and when the updated app came up it said I could open it. I clicked on open and it took me back to the very same page I was on before where it told me I needed to use the latest version of the app. Trying to book travel and this is making it super inconvenient!
Loved it 1/5
I used to love this app but now it won’t let me login. It keeps telling me that i need to update but there are no new updates available.
App version 3.4 does not work with iPhone 7 and iOS 11.1.1 1/5
By Version 3.4 on iPhone 7
New version 3.4 does not accept my login credentials. I can login using the same credentials on the internet and with the older version 3.3.8 on an iPhone 6.
Easy to use 5/5
By N Carolina Mark
Was able to book reservation, check in and get room key while traveling. Very easy!
Excellent App 4/5
The app always works great for me.
Works great 5/5
I always use the app to book my reservations. Fast, simple and easy to use.
Easy Peezy 5/5
By Ragnar Lothbrook
Quickly looked up rooms available and compared my options !
Bravo - great functionality !
Couldn't check in 1/5
I was notified to check in and choose a room but once I tried I could not.
Great app! 5/5
By T Nurse 2004
Easy to use!
New update broken check-in issues 2/5
With the latest update, I experience problems with check-in I’ve never experienced before. 1) when selecting “choose my own room” the app stops responding when getting a list of rooms available. Used to also be able to see floor plans, doesn’t get that far anymore.
2) digital key stopped working during check in with new update. Front desk has said the last two times I checked in they weren’t sure why it wasn’t working and must be a problem with the App. Once I check in manually at the front desk, the digital key works, but that defeats the whole purpose of checking in via the app and getting a digital key so I don’t have to stand in line forever at the front desk.
Developers, please fix!!
Problems booking room 3/5
App is very temperamental when booking a room. Took me several tries to get past the "select room" page.
Can’t check in 1/5
By 10X Frustrated
App freezes when I go to select room. Have iOS 11.1.1. Reloaded app. Still freezes up.
Just tried to access floor plan. App froze up again.
Makes getting reservations easy 5/5
Sign in with password or fingerprint, enter arrival and departure days, pick a city or airport and the app shows you the choices.
Filter is great; select on distance from downtown, price low/high, Hilton Brand and more. Love it!!!
Used to be fine. Now, whether I enter my username or honors #, I can’t login. Have to use website. JUNK!!
The latest update does not allow me to sign in. Whoever is supposed to be working on the compatibility of the app with new iOS is not doing a good job. FIX IT!
Update: The app is up to being awesome again. Thank you for getting it fixed!
Great app and developer support! 5/5
Can Now Log In 5/5
Thanks to the developers for a quick(ish) response to my issue. App restored to its previous functionality, which I appreciate as a frequent business traveler.
Love the app 5/5
I have been using this app as soon as it was available and it is so convenient and easy to use.
Excellent, quick and easy to use
Stellar app 5/5
Picking your room before check in is SO awesome! Love this app. Makes travel very easy!
Unusable ver 3.4 - can’t login 3/5
App used to work until recently, when app did failed to allow booking a room. (App wanted the name & number of booking agent??. Could not complete booking). Was told to delete app and download this version. Unable to login on iPhone nor iPad (iOS 11.0.3; 10.2.3). The new app could not pick up my old info. Can only log in thru a bowser. Now a useless app.
11/7/17 update. Able to logon. Originally had 17+ length password that worked on website and old app. With the new app the password was not accepted until it was trimmed back to 16 characters. You have to play around the combinations of special char and numbers to see if it worked. Lost a lot of time to see what worked. Upgraded rating a bit.
Couldn’t sign in for a while 4/5
App wouldn’t sign me in. Could sign in on website just fine. Reinstalled app, restarted phone, changed password, etc. Fix was having someone else sign into my app with there info, then after they logged out, I was able to sign in just fine.
Great I love digital key 4/5
By Mel F N C
I love the digital key but miss the perks of diamond member Check-in
Can’t register 1/5
I just joined Hilton Honors and can’t get access via my iPad....going on 2 weeks now.
Check In Fails!! 1/5
Ever since the ios11 update, no more check-in. Nothing. The check-in along with the room selection was a big differentiator with your competition. Please fix soon or will be looking somewhere else to take my stays to.
Will not sign in no matter the version 1/5
I have used this app for years. Lately it will not allow me to authenticate. Website works fine, even on mobile. Have deleted and reinstalled app on multiple iOS versions. No luck. Fix it or I’ll find out how the SPG app works.
Seamless and End-User Friendly. Especially enjoy Key Access from phone
The app is improving. It has gotten better since its original version. However the app makes it very hard to cancel your room in the app. Also for room selection it would be nice to have a floor plan option to choose rooms.
Always satisfied! 5/5
I'm always happy with my plans with Hilton!
Fantastic experience 5/5
By Lost in ideas
We stay at Hampton Inn's all over the country. Always have a great experience. Recommend to all our friends and family.
Awesome App...works perfect all the time! 5/5
Getting better 4/5
By Home goods
The newest update is working much better. It seems to works well.
I'm using it for all My Hilton reservations.
iPhone X bug? 1/5
iPhone X bug.... when opening app it’s telling me I need to update.... sends me to App Store.... which just says “open”
And then it just circles like that can’t use the app.