Will not price match 1/5
They don’t actually price match. When I called, customer service said if you make a reservation for today, they do NOT price match. And you have to call and spend 15 minutes on the phone with someone in order to get your password reset. There is no “email forgotten password link”.
Redeeming rewards 3/5
It’s not easy to redeem free nights.
One great choice 5/5
Fast,easy, reliable reservations.....
Easy to use, great prices 5/5
Book all my trips here. Keeps everything organized in one place. Best prices.
Small bugs affect usability 3/5
For a gift card when it asks how much do you want to use, the keyboard turns into a numeric pad to make it easier to enter the dollar amount. But where’s the decimal point? Bad design that should be a UX bug.
And when I wanted to enter the gift card in the first place, I changed apps to my Notes to copy the 16-digit number. When I returned to the Hotels.com app, it reloaded the whole page and removed my coupon code. Also bad design.
Fee night 2/5
My reservation did not take off my free night.
I like the easy rewards program however... 4/5
I travel abroad often in China and I like to book hotels the same day I need them. I often check in to find the hotel has not received my booking. It’s a hassle and it happens frequently. Engineering this is a major fail.
In terms of usability. Whenever I switch apps to look up credit card expire dates and cut and paste- the app refreshes as soon as you exit instead which forces you to redo the last search. Why cant the app store the expire date or at least store the reservation info when come back to paste the expire date into the form? UX team: Fix this ASAP.
Terrible customer service policies 1/5
By Is it taken
Company doesn't care about their customers. DO NOT DO BUSINESS WITH THEM or any of their expedia affiliates if you can avoid it.
Thumbs up ! Hotels.com 5/5
Can’t sign in on mobile app 1/5
I can sign in on iPad but not mobile
Great app 5/5
Very convenient, quick and easy booking! They give you the option to cancel within a certain amount of time with no cancellation fees! They also give you reward!
Too many hotels show up, but can’t be booked 1/5
By One in need of help!
The option for a review pops up after it literally took 1.5 hours to book a room. I was looking for a 3 Star hotel with at least 4+ rating. The app showed dozens that fit, close enough for me to take it. However it kept saying that this room was no longer available. But when I would redo the search, the same not available hotels would pop up again.
I have used this app dozens of times a year for the last 6 years, but in the last 3 months, something has changed and it’s very frustrating.
Muito bom 5/5
By Fernanda Barreto
Adoro usar a hotel.com pois sempre encontro as melhores tarifas e ganho diárias conforme vou utilizando! Ótimo serviço e gama de hotéis disponível!
User friendly 5/5
The app is very easy to use and always has good prices
Totally useless 1/5
This app is terrible! Once you do a search by dates, you can’t get rid of the dates unless you choose other set dates. I just want to do a general search of hotels in a particular area without any dates like I can do on the website. It’s impossible. I’m deleting this app as soon as I hit send on my review. Very user unfriendly and a waste of my time.
Finding best properties 5/5
Thank you for making it easy to find properties in the places I love to stay !
All I use 5/5
By Bean med
I love the app. It's all I use. It's great when you are on the road and need to stop to sleep. Just do a quick search, book, and follow the gps directions. Usually when I do that, the front desk greets me by my name as I'm walking in the front door.
Suggestion need to pick by map 3/5
By Jonjonthe first
This is a great app but needs an upgrade to show hotels on a map near location going to.
No big deal 2/5
All the hype of finding me big discounts never came true. It wasn’t over a holiday - just a slow week in October..... 😕
Won’t log on to my account 2/5
But I did find a good price.
Never has all my bookings listed 2/5
Pain in the derrière to look up my conf numbers every time to try to find my booking or get my 10 nights to get one free. Don't have time for this!
Love it 5/5
Very easy to use app
Prices are fair
I like it alot
Quick to book and get a confirmation even from the parking lot of the hotel
I really wish I could save preference on the app on how I sort for given city. Price, neighborhood etc
Totally disappointed 1/5
I can’t log into app I have to use google to do a reservation
I could not log into the app to get the credit for my nights.
Simply and easy 5/5
Love it and always cheaper then booking with the hotel. I always call to see their pricing first to compare the cost of booking it on the app. There's out 10 out of 10, it's cheaper to book on this app.
Won’t allow log in! 1/5
I cannot log in via the app - I keep getting an error message telling me to try again and I cannot access my reservations unless I look up the confirmation number. Please fix this is it very frustrating!
very good 3/5
By Jin waaa
I love it!
Didn't work 1/5
Went to their web page and logged in to find a hotel. I got a message that said if I used their app I could get up to and additional 50% off. Logged in to the new app and couldn't log in. It kept saying "oops something happened". I wrote to support and waited 3 days but got no help. Needless to to say, I ended up with a different app now and am happy.
I was a hotels.com user for over 7 years but now, due to lack of support and no coupon, I'm somewhere else.
Speed of the app 4/5
It’s good overall, but it feels little slow.
No iTouch ID??? 2/5
Not accessible with iTouch ID???
By TRACY HOWARD SELLS
Easy to use big selection 5/5
Offered a better selection of hotels in Tel Aviv Israel than Booking.com.
Easy to use , much helpful information including hotel location map.
Very useful 5/5
By Mr. Weahter
Very convenient to book a hotel using a tablet or smartphone.
And what I love about Hotels.com is that after you book 10 nights you get one night free. This free night will be the average of the booking of your 10 nights.
Love and hate relationship 3/5
By Hot Corner 9
I love the ease of booking on hotels.com but hate the fact that every time I want to make a reservation and despite building up free nights, it seems you can never use them. In which case, I see no reason for hotels.com to exist.
By Pool Sharrk
Convenient and easy to find the best hotels..And would recommend the app to friends and family... Wish there was a point system for price reduction or free meals ... Thank you Hotel.com
The BEST!!! 5/5
The BEST!!! HOTELS.COM!!!
Buyer beware!!! Worst CS EVER!!! 1/5
Worst customer service ever! They have no concern for you and you needs. Their rewards program is a sham, there are better sites with better prices!!!
do not use hotels.com!’ Beware!!!
Can’t log in 1/5
This app is useless. It won’t let me log in. It keeps telling me something went wrong and to try again later. The website works fine.
Easy as 1 2 3 4/5
By DJ Bigg O
Fast easy reliable
Best App for Hotel Reservations 4/5
I’ve been using this App for few years. I’ve used it to book my reservations all over the world on my trip. It’s the best. Your reservation is guaranteed even in a closely contested market and in peak periods! To make it even better, you get 1 reservation free after every 10 nites stays. Can’t get better than that.
Very good hotel great deal 4/5
Nice stay, clean and convenient. A wonderful find we will stay again!
Cool hand Luke 4/5
By Goalball warrior
The app was very user friendly. Awesome!
Easy and beneficial 5/5
Love this site. It makes travel easy!
결제도 편리하고 호텔 검색도 유용해서 자주 이용합니다
추천숙박시설 구경도 재미있고 도움이 됩니다
It will not let me log into my account.
Unable to Sign In 1/5
Sign in doesn’t work. I keep getting an error that something has happened. My login works fine in my browser, so I know I’ve got the right password. App is useless as is.