Worst app. Go with SpotHero 1/5
They have the worst worst customer service. If you ever have an issue, they will not help at all. Spot hero, if there is an issue, they run to help! Jennifer Garcia the supervisor, is the worst of all. Usually you get to the supervisor and there’s something they can do. Nothing, nothing at all.
Doesn’t work 1/5
Can’t make a reservation so what’s the point?
Unreliable coupons 1/5
By Amy Zami
Awful!! Saved coupon before drop off & wouldn’t let me us it! Said I had to wait 30 min when I went to pay & as the line & crowds crazy I got stuck paying full price. Total rip off!!
Terrible experience with new app 1/5
Website wasn't any better.
days of ticket service down when trying to make reservation. Took a diff browser diff credit card and diff garage to work. When trying to pick up car spent 20 min and still didn't show as paid. Only reason I got my car back was that attendant didn't want to make me wait so long so late at night.
Also was told when I was having issues tech team would look into it and get back to me (gave info). 2 days later and nothing
Also I'll mention the nearly 30 pending charges on my credit card from I think when I was trying to make a reservation which hopefully won't turn to paid
The product not the app 1/5
Waiting over an HOUR now to get my car back at 350 West 50th!!
Absolutely horrific. They cannot handle the after theater crowd. But this is what happens when shows let out - it gets busy all at once. How can they not do this better?
Stunningly Deceptive 1/5
I’ve only used this once and it was so horrible, I’m deleting immediately. We booked a spot in NYC (Times Square), arrived on time and got on line behind other cars waiting to get in. After 15 minutes, we asked if we should be waiting since we had a reservation. They told us everyone had a reservation, we needed to wait. We waited another 15 minutes. No one had moved. The attendant then admitted that they have no spots and booking doesn’t actually mean anything! We left, now late and furious. Never again. I just hope I can get my money back!
Not responsive to touch screen 3/5
On iPhone X with latest OS X: app buttons do not respond to touch.
Horrible Functionality 1/5
I was switched to this app and it clearly does not work correctly it continually tells me the coupon has already been saved and then it has cost me paying full price on three different occasions. It’s so frustrating I am getting to the point where I will just refuse to park in any garage that uses this application
Best parking app so far 5/5
By Tim Parkinson
Love this app with new features
New version 5/5
By gauri jain
I love the new and improved version! I was able to navigate it really easily and like the new interface!
By Nick Pallazo
This app is terrific. Very user friendly and easy to find the closest parking locations every time!
App stopped working 1/5
I used to use this app all the time. But now anytime I try to make a reservation it just tells me wrong parameters.
Awful - please bring back the previous version! 1/5
DO NOT UPDATE TO THIS VERSION. New version is bad, even when it works as intended (which it doesn't: sometimes my tap on the icon button goes through to the 1990's era map of Manhattan neighborhoods, sometimes it doesn't. Not helpful when you're coasting up Sixth Avenue dodging taxis and tourists...)
Previous version much easier to use. Icon app developers, hopefully you'll receive the more detail wish list i just emailed to icon.
Why did you destroy your beautiful app? 1/5
This used to be the nicest parking garage app in NYC until they updated it in July and ruined it. Now the app is worse than just viewing their website in Safari. PLEASE bring back the old app.
Awful. No longer an app. Just a pass through to their website. 1/5
Awful. No longer an app. Just a pass through to their website. Very hard to navigate. Can't see myself using it much longer. Avoid at all costs.
What happened? 1/5
I used this app daily. Please put it back to the way it was, I'll check in from time to time but I'm not going to use this app again until you fix it.
Limited app 3/5
By Monthly customer
Does not allow you to link to your online account to pay monthly parking charges.
Several problems 1/5
On my iPhone 5S, with iOS 8, Icon app, even though it's been updated, won't stay open. Keeps crashing. On iPad 1, also upgraded to iOS 8, with new Icon download, I can't enter a destination and the time arrive/depart window appears so far at bottom of screen it won't let me select "PM" as an option, only "AM."
A Beauty of a $$ saver!! 5/5
In a city like NY- parking is a premium. The company has lots all over Manhattan- and by using this app, one can easily find a location wherever your destination for a reasonable price. App works very nicely, you email the coupon code and just show your phone-and I suspect the negative reviews are folks who immediately needed it and didn't plan ahead, and were thus finding it inconvenient. If you live or travel to NYC by auto for various events- get this app. I would add garage address to subject line for email as an update- helpful when mailing several coupons for choice.
Terrible Business 1/5
By Adam Meliski
This app gave us a terrible experience. If you don't get a coupon 30 minutes before you want your car, they make you wait 30 minutes or pay an extra 30 dollars. I think they are hoping people just can't wait for the car and are forced to pay the extra 30.
Don't depend on this app!! 1/5
The email function does not work. And if you try and produce the coupon less than 30 minutes prior to picking up your car, because the email failed, no coupon is available. None of this is stated on the app. There is no support from customer service. Choose another lot. When I had a problem at Central Parking they were able to guide me on how to fix the issue.
App freezing 3/5
By Tasia Hawkins
The app was great very convenient until it stopped working last week. I have deleted it and reloaded 3x and still no go. Please fix! Thanks
What happened to coupons? 3/5
Its helpful if all you need is a simple garage finder and standard rates. However the coupon feature is a joke. The coupon rates available from app are much higher than if you went directly to icon's website and printed them out. For example, app had coupon at $24, but website coupon was $12 at the west 28th street location.
Saves time and money 5/5
Parking in NYC can be time consuming and expensive. This app has made my life much easier by finding me the closest location to my destination and proving me the cost in advance.
This new version even allows me to use coupons directly from my IPhone without needing to print them in advance.
By Bruce Iphone
Good App. Could use the following: Add garage and address to contacts, so that address can be plugged into GPS. Pick address from Contacts to find nearest parking Some of the features are slow to react to touch screen. Need to work in that. That said, if you are an Icon customer, you will love this.
By Soulrebel 55
This app is amazing. Exactly what i was looking for. I park in the city all the time and icon is by far the best when it comes to overall service and the amount of parking lots they have to offer. I'm really happy with the overall functionality of this app. Definately a must have for anyone who drives in NYC!
Car Owner 5/5
By Car Driver # 1
Great app! So many icon garages around the city makes it so easy to find parking! Also, really pays off when you're a monthly customer, I only pay half the price whenever I want to park anywhere around the city!