This app is just awful. Constantly hangs up with the revolving circle of doom. Can’t check reservations quickly which is the point of the app. Please, please invest some time and money and fix it!
No More Accelerate 2/5
They took off the ability to look at your accelerate status from the app. Pretty useless if I have to go to website.
We love ihg hotels!! 5/5
We love the pound system and can always count on a great night of rest! Thank you ihg hotels!
Need to save specific hotels 1/5
I don’t see how to save or favorite certain hotels. Please help
I'm so Loyal to IHG 5/5
Great service, great team!
Love this app! 5/5
Love this app and such a great travel tool when I’m staying at IHG hotels.
Battery killer 1/5
Over 5 hours running in the background over the last week and I haven’t launched this app in a couple of weeks. I turned off background updates for this app.
Can’t manage preferences for my stay 1/5
The app description says I can manage preferences for my stay. I got the app and signed up for rewards program. Then the app said I can’t manage preferences for my stay. Maybe the app will let me find accommodations but I already have apps for that. False advertising.
Good solid useful app 4/5
Not sure what all negative reviews are about. I've had good experiences with it.
Best Travel App 5/5
By TN Pearl
Keeps getting better and better for this road warrior who can't live without it. Great app, great hotels and great loyalty program..
The benefit never expires and immediately credited to you
App, everything you need for IHG at your fingertips, it's a must have for hotel users!!!!
Updated app won't stay signed in 1/5
App worked perfectly until last update now will not stay signed in. Very inconvenient.
Love Intercontinental 5/5
By TownLake Runner
App works great
Always there always easy 5/5
Haven't had a problem with IHG app or services in several countries. I don't always get upgraded like I would like to, but I think that is a local problem. Keep up the good work.
It is good IHG
Will not save number or password 1/5
After updating the app will not save my number email or password. Useless!!!
I use this app for booking travel all the time. It's pretty handy.
Always need to sign in!? 1/5
By Alter e Joe
Obviously IHG does not care about its users. It cannot take this long to fix the sign in issues. Just look at all the reviews that are posted on this very subject. Just crazy. - Latest update destroyed this once great app. I don't have time to sign in every time I open this app. It offers the fingerprint sign in yet it does not work. Spire Elite member so I use this multiple times a week. People have been telling me for years to go to Hilton. Iv'e been a fool.... not anymore. Good bye IHG!
Need to sign in each time opening the app 1/5
...super annoying. Touch ID makes no sense if the app forgets my login information each time. Who developed and approved this?
Sign-in issues and very slow! 1/5
You need to sign in every time you turn on the app. Touch ID doesn't work most of the times. It's slow and irritating.
App keeps crashing over and over again. Tried on different phones. Have to login in everytime I open the app.
A tad cumbersome 2/5
Not as efficient as other similar hospitality apps. Too many steps to accomplish very little.
The ability to get a copy of your invoice emailed to you if you are a member with an email address on file would be very helpful -- especially for business travelers and their expense accounts!
Bad app 1/5
This app will not switch to landscape and if you have to recover your pin you have to delete and reload the app. I think they have programmers in grade school writing the code!
Cant sign in 1/5
Since the update I can't even sign in at all I press the sign in button and nothing happens
Login Not Remembered 1/5
The latest update has a glitch that requires you to sign in each time the app is opened - please address.
Keeps getting worse 1/5
Now requires the user to sign in manually each time. IHG's race to the very bottom continues at a brisk pace.
Love it 5/5
Great hotels, app works great!
Constantly needing to sign in 1/5
Change it back or make the fingerprint recognition actually work!!
This version is terrible!
Why can't I stay logged in?! 1/5
App was great before they required you to sign in every time. It makes it SO much less useful and easy. Please fix this.
SIGN IN Issues 1/5
fix the sign in issue, every time you leave the app you have to sign back in. fix this quickly or i'll start reserving at different hotels.
Never have had any problems 5/5
I've never had any problems using this app. Find it very easy and convenient to use. Is a quick way to check for available rooms for both business trips and pleasure vacations.
Easy Travel 5/5
Love IHG and ease of booking on the road as we travel often!
Used to work 1/5
Since the last update I can't sign in and it doesn't retain your log in info. It's rendered itself useless.
Less than one star 1/5
By Godzilla Trex (Cody)
I travel for work regularly and this app and obtaining receipts is terrible. Enough to make me switch to Starwood.
Sign in every time!? 1/5
It's really not helpful to need my IHG user number every time I open the app. I'm on a business trip and depend on this app to find my hotels each night. Please fix this major inconvenience.
Touch ID does not work and points never update on my card
Too cumbersome 1/5
It was working but now broken. Why enter all your priority club information each time to gain access. Worked good before update. I really do not like and will not use
I'll just stop updating. 3/5
Updates fine. But I'm tired of putting my number back in each dang time. So I'll just stop updating the app. Surely there is a software guy there who knows how to implement that.
Does not remember login 1/5
Even though I have checked "Remember Login" and "Touch ID", the app logs me out all the time and does not remember my login info, so I have to type my email and PIN each time.
Sign in issues 2/5
Still sign in issues, it won't remember your username even though it says it will, entering pin isn't that big of a deal, but typing the email address each time is frustrating. Then even if you have Touch ID enabled, you still have to enter the pin.
A Little Frustrating... 2/5
Up until the latest update the app was great. However since the update the app requires you sign in each time you open it. Not only that but it doesn't retain your sign in information, meaning you have to re-enter it again. I assume I am not the only one experiencing this...
Best savings ever 5/5
This app gives you lower prices than the Internet. It's easy to use and I love it.
Cannot sign in!
Always logs me out and when logging back in it never takes my 4 digit pin. Sooo, using other hotel chains with WAY better apps. It's to bad because IHG was my way to go for a long time.
Great app 5/5
By Amy Schrijver
Convenient and straightforward to use.
By Fear boner
Very convenient app to help me with my work travel.
Bad Update 2/5
What are you thinking... people that stay with you are business travelers. You ruined the app by removing features. Go back please!
Overall it's convenient 4/5
I'm on the road 4-5 nights per week and the app makes it much easier. I've redeemed points out the catalog and reward nights with no issues. Only two things I'd change. 1.) stop sending monthly messages about how I can get extra points for opening an IHG credit card.
2.) let me rate each hotel and put comments in without making it public. When traveling 6 states in their entirety it's hard to remember which locations were better than others. Having a separate list is inconvenient.
Makes booking with room preferences easy. Favorite Hotel App! 4/5
By Vector X
All around really nicely designed hotel app. Directions from your present location to the hotel you are reserving is a little buggy still. Love the ability to book confirmed handicapped accessible rooms from the app.