Can't update app 1/5
App tells me to update, go to App Store and it says open, open goes to app (no updating) and just keeps doing that over again AND no way to X out of updating option in app
Nice interface 4/5
So far seems good. Reminded me to check in, then was super simple. I haven't used it enough to give it a 5, but it could get there
App crash on boarding pass 1/5
There is no reason to have this app if you don't use it for boarding passes. Somehow they broke that feature and every time you try to check in and get a boarding pass, the app crashes.
Seriously? The single most important feature doesn't work after the updates.
Not on par with others 2/5
By Craig Finley
Confusing to navigate. Difficult to find location to change seats. Screen is busy with items not relevant to day of travel.
My Favorite Airline 5/5
By RAM COUNSELING
Jetblue is the best when it comes to Travel.
Not a worldly traveler 5/5
So easy Peary
No control must call them 2/5
App won't allow user to change seats, update profile and otherwise is lame
What an incredible airline.
Confirmation number 1/5
Numbers cannot be entered to get the boarding pass via mobile.
Fabulous Ap 5/5
By Dumb as a rock
Simple. I'm a tech moron and even I could figure it out. Fast, comprehensive, simple.
All airlines should make it so easy 5/5
From reasonable fares, great service, comfortable seating and an exceptionally intuitive website, Jet Blue is the only way to fly!
By Jermaine Cruz
App should save search destinations and dates as the app does on the I pad? 3/5
Very inconvient to have to go back and start search all over again. Should be able to save previous searches.
Excellent service 5/5
Whenever I have to fly, I have always selected Jet Blue. I have NEVER had a bad experience I highly recommend JET BLUE for your travel
Excellent service 5/5
Easy check in
App ALWAYS crashes 1/5
Every time I use this app, it crashes at some point. I end up using my laptop. Extremely unsatisfied.
Baggage fees 4/5
Being a Jetblue card member it did not pick up that we do not get 1st bag for card holder and traveling companion for free!
The only way to fly 2/5
Yes the only way to fly! However after the iOS 11 upgrade, best app is not as easy to use as previous version
Business owner 1/5
Don't reinvent the wheel learn from the best airline app in the industry i.e. UA's. So many features and functions with an easy to navigate menus. This app is very elementary in comparison. Needs a lot more work. Not a big fan
By צופה מכורה
I would like to able to see the breakdown of my points
The perfect Travel App 5/5
Without a doubt the most seamless efficient and easy to use travel app out on the market currently. Just another reason why I love flying JetBlue.
Easy Peasy 5/5
App so easy compared to other airlines' apps. Thanks JetBlue!
JET BLUE ROCKS! 5/5
By choo choo Frank
My fav airline. Luv to fly Blue!
Flying on Jet Blue 4/5
By A motor guy
Generally, I like Jet Blue. But I had to reschedule a flight for which I had purchased an extra length seat. I had a flex ticket for the return. They dinged me $150 to cancel, and didn't return the fee I paid for the extra length seat for the flex leg. I am taking them anyway.
Better experience 5/5
Jet Blue has more seat space, very nice crew and gate agents, on board entertainment, tasty meals for purchase. I will always fly Jet Blue if possible.
By austria alou
Hello the last 4 times i have traveled my luggage has not come out within the first 10 bags in Several occasions my bags have next to last coming out of the belt.
Last two versions crash when checking in 3/5
Have had to use the mobile site to check in. It does allow me to bring up my boarding passes once I have done this on the mobile site but it would be nice to be able to check in again on the app like before. Please fix- thanks!
HAPPY FLYING FOR OVER 10 YEARS 5/5
I have been flying domestically almost twice per month for about 13 years with very few issues..... THANKS JETBLUE!!!
Pet page 4/5
By Still using after three years
I love this airline and for the most part this app the one thing that is a little frustrating is that the pets page requires you to jump up to the top of the page to hit skip it would be great if you could hit skip at the bottom of the page where all the other areas to click on are located . Thanks
Accurately Blue 5/5
Fast with Finesse
Customer focused service 5/5
JetBlue app is very easy to use and customer focused.
By NYC mosaic
I have mosaic status so obviously I fly JetBlue a lot. The website has issues too often. There are too many times when I cannot make changes or cancel my reservations online
JetBlue is the best 5/5
These guys have it figured out: great service, good departure/arrival times, new aircraft and Mosaic is totally worth it. Nice app too that does it all.
Difficult times made better 5/5
By Vieques bound
I have been trying to get to PR for about a week. I have a home in Vieques PR and want to help my neighbors, check my home etc. it had been difficult with cancellations and rebooking several times. But throughout the agents have been kind, helpful and understanding. I appreciate their assistance and patience. They have made the frustrating situation less stressful. Thanks to all of them!
Mobile boarding pass 3/5
Hasn't been working lately
Mrs Cynthia Lovell 5/5
Love Jet Blue. Wouldn’t fly any other airline. Pilots and stewards are great.
5 Stars 5/5
Very easy to use and no glitches.
Always fast efficient and easy to navigate. Only airline to fly
Committed Customer 5/5
I am delighted with JET BLUE service. I am committed with loyalty to Jet Blue company because: 1-they have always help me with fly arrangements to accommodate my family needs. 2-they have the compasión and sensitivity during times of distress such as hurricane Irma and Maria. 3-they launches their Humanitarian flights and we’re doing anything in their power to assist the island and their employees. I will never forget how they have behave “like real family” and that is rewarded with loyalty. Thank you Jet Blue!
Best app for the best airline 5/5
Flying JetBlue makes every other airline look bad. The app is gunning for president in 2020
Lord Cunningham 3/5
The app kept on crashing and when the password was changed on the website, there was no way to change it in Touch ID and the app didn’t recognise the new password. I deleted the app and installed it again but the problem was still persist.
Pre check 3/5
Newest update of watch app still dose not show when you have pre check so you have to take out your phone..... makes the app pointless
It's a pleasure flying jet blue very easy app to work with
Used to work 1/5
App used to be great. Book, search, build a trip. Now it times out while searching (after searching for 3 seconds it will say session has timed out) when I do get it to go, I will choose a flight, choose a return then it will have me do the process over. Change it back to working and I will change this to 5 stars!
Go to airline 5/5
JetBlue is my go to airline . I really feel there do the best they can to make there costumer happy ..
Precheck and itinerary - Inconsistent vs desktop 1/5
I just started using this app. Here are the two most frustrating elements:
1) the app does not show precheck when printed boarding pass does. Seems like a poor integration and basically makes checking in on the app USELESS
2) the app also doesn't allow for seat changes until you check in vs the desktop experience
3).the app never recognizes my itinerary even when my true blue is entered.
These are two fundamental experience issues that make the app useless vs a desktop experience. Do not download until they fix this.
Scan your card problem.. 5/5
Its scans the card so quick it doesn't take down the right information.
One of the best airlines 5/5
I have been flying with Jet blue for years now and they are a great airline especially to travel to the carribean. Its affordable and fast!
Jetblue is the best of bestest!!!! 5/5
By Monti's mom
I could not be enjoying my constant travel to Ny if jetblue mint did not exist enough said!!! The only way to fly!!!
Business Traveler 3/5
Hey Jet Blue - add receipt capability into the app. If I check in via the app, add a checked bag, and pay the fee, I need a receipt for my expense report! Present the receipt so I can screen capture or give me a check box with checked yes default to email the receipt to me. Don't waste my time and your server capacity with having to go online to request the receipt! I do my expense report thru my phone...I want the receipt on my phone.