Great service ,well accommodating customer always
Great app 5/5
Very easy to use.
There should be more options of direct flight from FLL to SDQ.
That flight being at 5:50 am is way too early!! There should be a flight at 10 am at least!!
Also, it would be great if there was a flight from PBI to SDQ, there are so many Dominicans that have to drive down to FLL in order to be able to catch that flight.
If someone lives in Port St. Lucie and needs to be 3 hours before their flight to the Dominican Republic ( 3am ) they would have to start driving between 1:00 am - 1:30 am so they can catch that 5:50 am flight. But PBI would be great for all of us that live in Palm Beach and St. Lucie Counties!!
Awful!!!!!!!!!! Zero star!!!!!! 1/5
The only way to fly 5/5
The people are friendly the process is easy great snack choices & everyone gets there own TV screen. Great airline.
Scammed for $30 1/5
By Jimminey Cricket
I had a confirmed seat when booked. When checking in, the App told me the only remaining seats were “Even More Space”
Some kind of bug...? 1/5
I haven’t been able to log into this app for weeks, as I keep getting an error message when I try to get into my account. Hoping there’s an update to fix it ASAP!
Loved the scanning of payment 5/5
Easies check-in. Thank You!
Best airline ever! Still gives you comfort and great service.
My JB card 5/5
Really like the design and gen use but.... 4/5
....I can’t book tickets on the app. After selecting the time, dates, and confirming everything, the app returns to the home screen. And that’s after inputting name and address, etc. Big letdown! 4 stars, but really 3.5, until they correct that glitch.
Jetblue has and always will be my favorite airline. Whenever I do fly to FLfor Miami or to Vegas or LA jetblue is my airline of choice. I’ve never had a problem with them when it comes to flying and I do appreciate how fast I get from A to B flying with them.
By Professor Pop
What's not to like? Makes JetBlue booking and travel easy. A must-have on my phone!
Bugs R Us 1/5
Quirky. Poor navigation. Error messages. It is amazing the ground and air product and service are exceptional and this app is so archaic and chronically unreliable.
Best app 5/5
Easy and reliable. Check in and payed for my bags 5 minutes before getting to the airport
I love JetBlue 5/5
By Malcolm Brooks
By far my favorite airline!
Credit card 4/5
By Green Lust
Scan credit card was totally inaccurate. I paid for more space seating accommodation but was not able to select it before completing check in online.
Thank you Jet Blue for making it all easy! Especially during this time of the year and including a family difficulty.
I am so grateful!
Thank you Thank You.
I only fly with JetBlue 5/5
I never have problems with JetBlue ! This app is amazing and super helpful! I love the new template on this updated version.
A subjection when we are booking a flight it be easy to have both option in from of you miles point and cash price instead of selecting one and going back and forward. Over all easy app to navigate
By jhon que
JetBlue They have good prices, but my flight was canceled and they were careless to find a solution and take me to my destination, my flight was delayed for the first time 6 hours and then it was canceled, then they reprogrammed me 6 times, finally a trip that usually lasts 7 hours It took 34 hours to get to the destination, and even after having such an uncomfortable experience that they wanted to charge me for my luggage overweight , I only got this answer, "this is all we can do", an email of apology and a bonus of $ 100 credit in an airline that I never plan to use again
Wish this were better - updated 4/5
I try to fly JetBlue exclusively. By far my favorite domestic airline thanks to amazing customer service, comfort, and value. This app though gives me the most problems on my phone. Still puzzled by this.
App works a lot better but having time loading a same day turn around boarding pass.
Easy check-in 5/5
Jet Blue's App is user friendly. This airline in general treats their customers like humans and not like heads of cattle or a mere seat number.
Can’t paste a confirmation code 3/5
It is good, but the field would allow paste a confirmation code, so you need to write it down or remember. ...
Love to travel with Jet Blue 5/5
I Love to travel with Jet Blue,the cuatomer service is great and flight attendants are amazing
Jet Blur 1/5
Spent all day getting an Opps, Try Latter message; then figured out I was using the wrong password. Not a great experience.
Very user friendly 5/5
Great app. Very simple so use.
Great experience 5/5
I love Jet Blue’s app.
It’s easy to use, has all the information I need and notifies me when to check in.
It’s very useful.
So many basic work flow / UI mistakes 2/5
For a use case that has a very constrained set of work flows, it’s shocking how bad this native (well - pretending to be native...) App is. Screens present in wrong sizes for mobile (even in large screen iPhone 7+), key check boxes and acknowledgments are hidden / tiny, and the general responsiveness is consistently bad over last 4-5 trips over last 6 weeks.
C’mon JB - get it together!!! Are you trying to be United or American or something??? Keep this up and your suckiness may actually catch them...
Doesn’t work 1/5
I can’t get into my account using the app on my iPhone. Hasn’t worked for a couple months. Get error msg to try again in a few minutes.
Good Dependable Service 5/5
JB simply offers good dependable service from its online portal through in flight services....use it many time and always happy with it
Put all the extras on one screen 3/5
App works great but hate having to scroll scroll through five screens of extra things they're trying to sell me. Put on them one and let's get it over with
Lacks frequent flier practicality 1/5
By neville burrows
I only recently started flying JetBlue consistently in the last year and while the flying experience is palatable - their mobile app is near useless. I started to write this review prior to the latest update and even after the update previously it had extremely limited functionality for a major airline. The latest update was comparable to putting lipstick on a pig. Cosmetic not functional. The biggest issue is the inability to change seats through the app, view a real-time seat map and view standby/upgrade list. To me, those are the 3 most important features of any airline app. Also it does not show TrueBlue activity only your point balance. The update seems to have improved the freezing and crashing but the app lacks frequent flier practicality of which would be expected for one of the top 4 US airlines. A ways to go.
Mobile App 4/5
By Mosaic Regular
The mobile app is good and getting better. My only wish is to be able to check/change seat assignments prior to check in. Currently the regular site “manage flights” is the only way to make those changes prior to check in.
Where’s my flight? 1/5
When I go to your website on my desktop my flight shows up. I look on your app and it says it’s not added to my itinerary yet it says it already is from my desktop. Fix your app.
Best app 5/5
Hands down easiest and most convenient way to check into your flight! I reccomend this to anyone who is traveling!
What’s Better than Blue?! 5/5
I can say that I haven’t flown with JetBlue in over a decade and since I stopped working for them when they stopped flights to ONT, so returning to the airline I was part of after so long had truly shown how much JetBlue has evolved in service, equipment and culture!
The service has gotten better, the free extra perks are still free (minus the checked bag allowances), they evolved their A321 cabin and introduced a premium product called Mint and broke from the core cabin layout that they were known for having, and they tacked on some extra fees for priority seating, priority boarding and the premium snacks and beverages.
Some of the old JetBlue is in there, just under a new shiny cabin and all still while keeping to the shades of Blue that first flew on the first flight!
The App is always updated to be functional and still hip and trendy. Having all the features you do want and none of the features that clutter up an App. Any issues they’re just a tweet or phone call away and always are helpful and quick in addressing any issues or concerns!
Poor functionality, Subpar User experience, horrible transaction processing design 1/5
By Azim Fahmi
1. Horrible user interface with the mislabeled “Done” button on the top right when you are booking a flight! It should be labeled “Cancel”! Result of sophomoric functional/technical spec and poor user experience! Bells and whistle over horse poop can get someone initially excited, but at the end it is an utterly irresponsible act!
2. Setting doesn’t allow for family members to be added to a user.
3. Synchronization between TrueBlue member and the app login is utterly dysfunctional. Although I felt that it’s non existent. In either case it was frustrating! A 2nd grader can integrate the camera to take profile pictures! But again that is direct example of authentic horse manure being wrapped with fancy bells and whistles without signifying the main purpose of the apps in the first place! A Shakespearean tragedy of an IT implementation!
3. Transaction processing in this App is horrible with inefficient implementation as a result user experience again suffers and May piss off a consumer wanting to efficiently assign multiple seats while booking a family trip! The careers of these sophomoric developers deserve impalement, IMHO!
Great new design! 5/5
Great work, JetBlue! Love that it provides so much more than the other airline apps out there! Absolutely love saving a tree thanks to your mobile boarding pass! Love the TV schedule, too! Keep the fun stuff coming!
Check in options 3/5
The update looks great, but the check in button requires more information than simply checking in once the reservation is selected
Useless App 1/5
By Scott & Tabby
I am on a trip in Ireland and wanted to download the app to do auto checkin which would have been really helpful. I couldn’t even enroll in the true blue program from the app due to all the errors and defects in the enrollment form. I wasted a lot of time trying to get past all the bugs and finally just deleted it.
Great and Effective
Nice app 5/5
From aesthetics to functionality, the works flawlessly. It is simple. Yet, it provides all the information needed. One thing I like is that I get a notification to check in a day before the flight. Thank you JetBlue (my favorite airline)
The most important app on my phone 5/5
By I'm Ryan's Friend
My favorite airline to fly and love using the app to book flights/check in/browse my in-flight entertainment options, etc. Also, can we all just take a moment to enjoy the last bullet point in the “What’s New” blurbs of every update they’ve had for the app? I appreciate the laughs and the quality company that you guys are, Jet Blue. Keep up the great work! 😎
Redesign is utter trash. 2/5
I used this application as a demonstration of one of the best designs I’d ever seen. Now utter trash. They took all the parts that worked and made them not work. Particularly on a small screen.
Too many things fail 3/5
By #stupidnickname rules
Try to book flights via iPad app, gets hung up in traveler info. Customer Service advice? Use a laptop and use Chrome. Not exactly stellar promotion of their app.
Annie Gonz 5/5
So far I have had very nice experience on Jet Blue, I hope writing a review won’t jinx my experience.
Cannot sign in to App 1/5
By Pick up the slack Facebook
I’ve been trying to sign into the App for the past few weeks and keep getting an “Oops, there was an error signing in. Please try again in a few minutes” message. I’ve tried to sign in numerous times and get the same error message. I’ve also uninstalled and reinstalled the App a number of times...still get the same message. I can log in to the website fine, but not the app.
Easy check in 5/5
Have used to get flight information, purchase tickets and to check in. All fairly easy. Go JetBlue. You rock.
Flight check notifications not appearing 4/5
Good app easy to use but some where along the line the app stopped notifying me when it's time to check into my flight. Please bring this feature back, it's critical. It would be great if the app would let me know how much credit I have with JetBlue