This new version is trash 1/5
Old versions of the app worked reasonably well, new update does not. I am unable to check in or do anything with my trip. When I logged out, it would not let me log back in. Please fix
Aaron Feis Our Hero 5/5
We cannot thank you and your wonderful staff for all the assistance provided in reaching our destination
Jet Blue 5/5
Always on time
Televisions are always a plus
Terminals are comfortable
Still needs work 3/5
Support for ApplePay is long overdue.
I love JetBlue 5/5
Looking forward to seeing my parents thank you JetBlue
long-time JB fliers 5/5
JetBlue has had its ups & downs over the past few years, but we keep coming back. The crews and pilots are no longer as funny or engaged, but the equipment is recent, clean, and well-maintained. Timeliness is more of a priority for JB than for other airlines, which travelers like us appreciate. The JB website is easy to use, as is their app. Five stars.
Great flying 5/5
By pb to pb
Easy to use
New App Version 1/5
Nothing is working. What did you do?!!
Simple Way to Avoid Hassle 5/5
Easy to use and comprehensive.
New update 5/5
By OW Rookie
Jetblue has always had the best Airline app
Terrible app to go along with terrible customer service 1/5
App won’t allow you to manage your flight, won’t permit upgrades, and won’t sync with your TSA precheck or GOES# (and won’t tell you that it’s not working — found out from TSA directly). Do better, JetBlue.
By Nerdy vanilla
I only fly jet blue
Gate Change Notification Nonexistent... 2/5
Nearly missed my flight because the gate change notification didn't come through until I was seated on the plane...also would it kill you to install an outlet in the even more space seats. Seriously, $50 extra for a seat with no power; not even a measly USB port. How much development time could that possibly require...?
One way flights 4/5
I always have to put in return flights and then change to one way. Other than that the ap works well.
If you are going to make an app make it work 1/5
Card scanner does work and it ask me my password again after updating it would be great in. Facial is was added
Check in was better before 2/5
By The Tanj
It was easier to check-in for your flight right from your reservation screen. Now you have to go to a different page and manually enter the information again. Change it back.
Maria Del Rosario Ramos 5/5
By Ramos Sary
Boarding Pass Issues 1/5
App did not check me in for my destination flight when I checked in for my connecting flight. I wondered why I could not get a boarding pass (also for my Wallet) and the error message was generic. Eventually I went to the desk and they said I wasn’t checked in and printed one out which makes this whole thing useless.
The connecting flight was not assigned a seat until I mentioned it to the desk, so the mobile boarding pass no longer worked and again had to resort to paper.
Also, the AUS terminal did not support the Apple Watch so that is annoying as well.
In summary: I needed two printed boarding passes once I passed the security check. Slight annoyances I am rating low to bring to your attention.
Good app 5/5
By Fat Fa 888
Sorry , the one star was a mistake . I meant to rated jet blue a 5 stars .
No TrueBlue bonus points??!? 3/5
By I am anonymous too
[update: why on earth do I not earn the same bonus points for booking on the app that I get for booking on the website???]
I love how well-laid out the app is, and how easy most things are to do. Wish I could save my flight searches for later, and that I could see the receipt for a booked flight (cost, payment method, etc). Otherwise, it's pretty sweet.
First of all,JetBlue changed the flight time of my elderly mother from POS-FLL.THEN ALTHOUGH THE CHANGES SHE IS THERE 1 HR BEFORE FLIGHT TIME AND IN TERMINALS AFTER ARRIVING FROM TOBAGO ON CARIBBEAN AIR THEY GAVE HER SEATS AWAY.2 DAYS AND $661 LATER SHE IS FINALLY PUT ON A FLIGHT.DELTA ALLOWS 2 FREE BAGS ON INTERNATIONAL FLIGHTS AND YOU DONT HAVE TO PAY FOR BLANKETS,SO I GUESS I KNOW WHO WE WILL BE FLYING ON NEXT TIME!!!!!
New app is dissapointing 2/5
The newer app is pretty, but looks less functional. For example, one huge thing missing is being able to see the return leg of a round trip flight. Why is this impossible to get to?
By Switch to Daily News
This new update only downloads the first leg of a round trip not both legs
New user 👍🏽👍🏽UP! 4/5
By TeBe JetSetter
Downloaded the app in January 2O18, no problems thus far. I pledge to follow up with any issues that may arise.
THE WORST app 1/5
This app is perpetually a waste of time. Tried 5 times to reset password and it doesn’t work. Keeps telling me to try later. This is why I’m not bothering with jetblue anymore and flying any other airline but this crap.
New update stinks! 2/5
Just updated my app yesterday and when I go to look for a flight and when I go to enter in the destination city the screen goes black and then goes to my iPhone home screen. I have an iPhone 7 iOS 11.2.5. Thanks!
Problem with Latest Update 3/5
In the latest version (4.1.1), once you checked in for the outbound portion of a reservation, the “My Trips” section doesn’t seem to provide a way to look up the return portion of the reservation (like if you want to tell someone you’re visiting what time you’ll be leaving). Seems like a bad functionality to lose, since now I have to go back and find my original reservation info, either on the JetBlue web site or in my email.
Love Jet Blue app 5/5
By Dad Rad
I love their app. It is so easy to navigate and find the best fares. I get the best deals here compared to Expedia, Kayak and other apps. They never have the deals the Jet Blue app has. Of course you have to fly to a city they serve. We fly often to Washington DC from Hartford to visit my daughter. We have gotten fares as low as $34 per person. Cheaper than driving or taking the train! Of course you have to be flexible with the times they offer and the return trip is a higher fare usually but they still are pretty cheap. And also we have never had a problem with their flights from Hartford or Reagan and the planes are clean and comfortable and flight attendants and other staff are always very helpful and courteous. It’s our first choice for an Airline! Keep up the good work Jet Blue!
❤️❤️❤️ JetBlue 5/5
Easy app and even easier flights!
Check in 5/5
I️ love Jet Blue!!! 5/5
My favorite airline!!
App is smooth 4/5
I have used others airline app very hard to navigate, this JetBlue is great and friendly application
Awesome app. 5/5
Servicio excelente. Ñ 5/5
Gracias porque siempre me siento muy cómodo al viajar.
Customer Service 5/5
By Lazaro Ruiz
So far you guys have been my go to airline. I think the customer service is above and beyond. I have had two incidents one with a trip to Camaguey Cuba and another from Havana going back into the US and both time you guys delivered on your word which was to get me home. In fact my seat was upgrade on the last trip at no cost. I know this was a few weeks ago but I wanted to make sure I Thanked your company for the great Customer Service you have provided me ! Thanks Lazaro Ruiz / @ESTBC
Love JetBlue..their app...not so much 3/5
I always fly JetBlue .... if I can that is. But booking ANYTHING with this app is a horrific experience. It’s so glitchy...you try to click buttons to select or continue...and they just don’t work. Please fix bugs on this app!!!
Changed my seat without notifying me 2/5
Booked for 222 to Boston. Paid for more space seat. Got to airport was on boarding group D and middle seat in back. They did all this without telling me or offering a credit. While at gate I asked the desk person and she put me in another middle seat. But much closer.
We love JetBlue ! 5/5
We gave never had a problem! Always courteous help, pleasant attendants, easy travelling !👍
Storm restoration 5/5
This will be my second trip to help restore power to Puerto Rico. No doubt in my mind this trip will be as smooth and enjoyable as the last one.
Love love love JetBlue for domestic flights. I’ve never flown internationally with them. I dont know if they even have international flights.
Works well - wish it gave a points breakdown 4/5
Breaking down the points - at least for the flights would be a great feature.
Muy bueno y fácil d usar. 5/5
Muy bueno y fácil d usar.
Easy, easy 5/5
By Love kittys
Great app.! First time using it! Love it.
Great app apart from one feature 4/5
It would be great to be able to trace back to the flight status of the prior flight for my plane in order to better predict departure times. Like the United app does!
Aggressively Approached 2/5
I was at the Longbeach Airport yesterday, 1/26/18. I was near my gate in the seating area. Waiting for my husband to return to his seat. I was turned sideways, toward the windows. I was minding my own business. A JetBlue attendant (female) approaches me from behind and says aggressively, “ma’am are you traveling alone”. “No”, I reply. Well you can’t have that many items. TSA is really cracking down on how many items you can have on the plane”. I reply that all I have is my carry-on and small purse that fit in my carry on. This startled me and the people around me as she was again, aggressive. Literally the teenager sitting directly across from me had a suitcase, carry-on, box, binder, laptop, drink, and cell phone. The family behind me was thinking of hiding their stuff from her. I had already gone through TSA. The whole situation was really strange and made the customers around me feel very uncomfortable. Very unprofessional. I’m still trying to figure out what I did....
Quick and easy 5/5
By Reluctant Starbucks
Amazing how quick and easy and you just scan your passport
Works great!!! 5/5
This app makes checking in and booking convenient. I also like the notifications
Easy even a penguin can do it
Limited functionality compared to website = dumb idea 3/5
By Carlos a real person
Booking the flight is just a web view and the second passenger information is not available.