This app has been fantastic for me since I started using it about a year ago... but the app doesn’t seem to always work properly after upgrading to an iPhone X. Without fail, the app freezes on me and makes my entire phone non-responsive (or extremely slow to respond). Once I shut down the app, the rest of my phone returns to normal speed/functionality. Not sure what the bug is, but I really hope it gets identified and fixed so I can access my content again. Still giving it a 5 star since I don’t expect this issue to be a permanent thing.
Freezes my iPhone every single time I open the app. Probably a server side punishment for leaving a review stating the app was glitchy and too expensive.
Update: The 4th app update in a row to not fix problems. I can’t use this app anymore or export my photos to a new app. I used to recommend KeepSafe to friends. I will never do that again. I’m done waiting for a fix. I will just delete and find a new app. Losing my photos in the process.
As of lately this app has failed to download my files and just leaves them saying “paused”
Great app! 4/5
This app is great! But it only has 1 negative side.. When ur watching ur photos and someone shows up u flip ur phone and go to Message. Then my friend will open the app and ask for the passcode, i will tell him the fake PIN but right at that very moment it flashes the photo that u were watching.
Great but.. 4/5
My only complaint is that when importing pictures from my gallery the app doesn’t give me all of the pictures to chose from
Best hiding app 2 year customer 5/5
I’ve been having Keepsafe for along time now and I’ve been using the free version for the longest and it’s absolute safe when it comes to hiding and protecting your pics and videos
Can u update please. 5/5
Some of my photos wont show anymore since the last update. And make it possible to connect via itune. Thanks
By I play games 4 life
TᕼIᔕ ᗩᑭᑭ Iᔕ ᖇEᗩᒪᒪY GOOᗪ ᗩT ᑭᖇOTEᑕTIᑎG ᔕTᑌᖴᖴ (Iᖴ YOᑌ KᑎOᗯ ᗯᕼᗩT I ᗰEᗩᑎ)
It'll trick you. 2/5
Tricked me into buying $160 premium with the pop up finger print scan to pay. It's been over 2 weeks and still waiting for my money back.
Best storage app 5/5
By T brown52
Had it for years, never looses anything
A shell of its former self 1/5
This app used to be fantastic. I lost all my photos and videos, all albums were still there but empty. Went back and forth with customer support for about a month to try and bring them back. They ending up restoring about 25% of my pictures and a few of the videos. The videos that were restored would never load and the pictures did not have the option to export to my photo album anymore. Luckily I had most of what I lost in my email. I refuse to pay for an app that can not perform the one function that it is intended for.
The app works okay but every time you open it they ask you to upgrade to their premium service. Usually, at the bottom of the screen, in very small print, you can click “no thanks”. Recently I opened the app and the small print was NOT there and I couldn’t get to my content and I could not get out of the screen. Some how I purchased the premium lifetime subscription by accident. I immediately contacted them and asked to cancel it and process a refund. They replied immediately and advised me no, they won’t process the refund. They advised there is a 3 step confirmation before a purchase is made. I did NOT receive 3 steps to confirm a $149 purchase. I contacted them again and heard back a few days later. It was the same response from the same person. Their replies are scripted responses sent to all customers and have not attempted to address my concern.
If you use the basic app beware, they will trick you into purchasing their premium service.
Love it 5/5
By Mo 14 nini
Never thought I'd need it but better safe than oops!
Like it but I don’t 2/5
I like this app to keep my photos in storage and I pay for the premium but it often freezes up my iPhone X and the app closes randomly after a couple minutes of being on it. If this issue was resolved I would give it five stars but unfortunately it seems to still be happening and it makes me want to uninstall.
Majorly helpful...but now.. 4/5
I’ve used this app for a long time now, and have been a premium member for what feels like a year. However most recently I’ve found I can no longer upload anything to any of my albums. I checked my space thinking I had finally used up all 5,000 spaces, but I’ve found I’m only just under half that, and have plenty of storage on my phone itself as well. When I press the plus, and select “import”, I can select pictures and videos I want saved in the vault, but when I press the button to activate the upload, nothing will happen. The photo album closes but nothing gets uploaded. I’m hoping it can be fixed with a simple update, I’m not wanting to have to find another app for this, I love this one.
Too Frequent & LONG Ads! 2/5
I used to love this app but recently can't stand even opening it. There is a pop-up ad every single time I load a picture, poorly timed so that you cant choose the "delete from camera roll" option and the ads are long!
Looped play please! 3/5
Ability to loop play should be standard in every media player on any platform ... like a pause button is.
When are developers going to start automatically including basic features that are simple to program ... IN CASE we need it rather than deciding for us if we need it?!
It’s like offering an image viewer that will display a GIF but not support animated GIFs ... asinine ... but it happens all the time.
Me gusta 5/5
By DJ ALCANTARA
Why bother 2/5
I pay for this app to store photos but only 1/4 of the time it will actually upload a image. If I didn’t have so many stuff saved I’d switch to something else.
The app is handicapped unless you want to pay. 2/5
By Jo mama123
The app is great looking, Fast, responsive and easy to use. However the problem arises more when you want to delete files from their cloud services (which automatically upload without asking ahead). Unfortunately the customer support contact section doesn’t properly work at the moment, it just constantly requests for you to update even though the latest updates already installed. So while I’d love to recommend and use this app myself, I plan on deleting it as soon as I figure out a way to delete my files from their cloud services. Keep in mind this review is based off of the free model. I’m sure you may have a better experience if your willing to pay the monthly, yearly, or lifetime plans.
Im sure the app is great, but I purchased the upgrade by accident, can please get a refund?
I've had keepsafe for a long time and love it. I was bummed when the hidden door was removed that was a downer and also the ability to find duplicates. I usually wait a long period of time before backing up to keepsafe and that feature was amazing. Overall love the app but I would give it a 5 star if the duplicate option returned.
Great app! 5/5
By Lloyd Mulenga
Able to store documents and photos safely and I love the app!
Bricking my phone 1/5
Doesn’t save as much local space as I’d like. Also lately it has not been working, crashing and causing iOS crashes.
Was really good 1/5
By J Trav
I loved the app, it was really good.. Until it purged all of my pictures and now they're no where to be found and i don't know how to get them back.
Peace of Mind 5/5
By Uncle Gooey
I like this app because my pictures are always safe from prying people who want to get into your private business. As a rule, I don’t normally set my phone down at family or friends houses but it has happened occasionally. However, I never worry about my girlfriends private pics being compromised at any time because of the private code needed to open it up. This app is also disguised as something different so it doesn’t draw any attention to itself. I can guarantee you that it’s well worth the peace of mind having this app.
One word: AWESOME!!!
No longer functional 2/5
By Blair & Christopher
I got this app when you could add photos to it anytime. It no longer seems to function...! Bummer!
Keeps freezing and crashing 1/5
This new update got the app extremely slow and it wont let me import photos, keeps freezing and crashing, overall horrible update not worth the premium subscription please fix it
Please return duplicate photo deleter!! 3/5
By Katlyn King
I’ve been a premium member for years but now I’m seriously considering deleting the app because I can’t delete duplicate photos like you used to be able to. Please return this feature, I really don’t want to leave this app because everything else is wonderful!
Never got help trying to unlock one of my albums because it asks for a password and I never made on except the one I use to open the app.
Ask for ridiculous money 1/5
Don’t download, soon as you start to download a couple of photos it won’t let you download anyway. Then wants you pay a $150 lifetime membership or $10 a month.
Great app Overall, BUT 4/5
the advertisements block a key function. When you transfer photos unto the app, you’re given a “Do you want to delete the photos from the phone” type of prompt. This is great but before you can even choose anything an ad pops up in your face. Then, when you come back to the app the option is gone and you have to figure out which photos you transferred. If this gets fixed then 5 stars will be no issue!
On lock like Fort Knox 5/5
This app keep what you need secure. The only gripe I have is that once you put a lot of content in your library it does not sync all content
فقدان صور 5/5
By فقدان صور
كنت استخدم هذا البرنامج وقد فقت صوري لان موبايلي قد سرق ولا اعلم كيف أعيد صوري أرجو ألمساعده
Cannot disable or delete private cloud backup 1/5
I have unchecked the “Enable Backup” switch and then clicked the “Delete Private Cloud” button but it doesn’t work. After doing this it keeps saying it’s backing up files. Randomly the “Delete Private Cloud” button will reappear. It says says “N files are secure and backed up” still and on top of that it says “N files are backing up”. It seems there’s no way to delete your private cloud files. This is very frustrating.
App was good before update 1/5
It keeps crashing! Every time I try and upload, mid-upload it stalls and just crashes! Every.Single.Time! It only started since the last update!!! Please FIX!!!
Need to fix file download problems 2/5
A lot of my pictures and videos I can’t see them
Draining my battery.. 4/5
I have been trying to upload a video and it has been running for weeks now..
Great App. 5/5
Very easy to operate and great with storing memories love it
Godliest app on the planet 5/5
This app is the most clutch thing on the PLANET
Premier Photo storage app 5/5
Great app , hides photos perfectly ,
Incredible customer service
Customer service and functionality 2/5
By D.C. C.B.
I pay the premium and it doesn’t let me download anymore photos , emailed them and haven’t heard back in weeks.
Deleted my pictures
a great way to file pictures,,
It's good 4/5
It's very good
It’s a great feeling that my pictures and such are safe
Cant get rid of the $25 subscription 2/5
Ive looked all over and cant find out how to get rid of the subscription I'm paying for a service i don't use.
Stop making worse! 2/5
This app used to be great, but they keep killing it in updates. Now when you save to camera roll no one can view file formatting. May need new vault...