It's working for us. 5/5
We've enjoyed our relationship with Spectrum.
It’s been giving so much trouble to log on this app! Been saying they have a mandatory token missing??? can’t even log on the website! something has to be wrong because I was just on it yesterday! please fix this!
This app is only for iPhone and not iPad ..and it offers nothing a subscriber would need.
As expected 1/5
Fred Leon Montgomery 5/5
Pointless garbage 1/5
What an amazing app it lets you view how much you are being charged for unreliable service. This does nothing useful.
Develop an app for iPad 3/5
Why don’t you guys develop an equivalent app, but for an iPad? Wanna be more competitive? Then at least develop one for your Apple device user customers. I have his app (released only for iphone) installed on my iPad, and it looks weird.
Wright ra 1/5
This program stinks, not user friendly and hard to work with.
Another crappy app from spectrum.
Needs a LOT of work 1/5
The app used to work just fine. Now it doesn’t recognize my equipment and I have to get up, unplug my devices, and then wait to plug them back in. Only way to reboot. Only thing the app is good for is to ensure Spectrum gets my money for the mediocre service I get.
Wish there was another option 1/5
Just like their website support this app doesn’t even open in my iPhone. Says no token available. May as well say sorry you’re on your own but make sure you pay your bill. Oh but you can’t use the website or our app so call us and wait on hold for 20 while we get your money.
Like the other user mentioned, I wish there were more options.
Should offer more 2/5
This app has limited security, it doesn’t offer an option for Touch ID or facial recognition for the Apple iPhone or iPad.
Good Service 5/5
We moved to JC a few months ago and soon after, a Spectrum guy came buy to offer us internet service. He was very helpful and informative. We were planning on getting internet anyway, so this worked out perfectly. We haven't had any surprise charges, our bills are always the same and this app is great. It keeps me logged in so it's quick and easy. I've had no problems (yet) paying my bills through the app. Definitely recommend it.
It works 5/5
It does what it says.
Missing very basic functionality 1/5
Card update for autopay is bad. A new card with the same number but an updated exp date is not working. You can update it but it keeps the old date. And then you get charged for a badly implemented functionality when autooay is not working. Thank you spectrum.
Ah. I cannot change my telephone number either...really?
I feel very motivated to keep in being a customer.
Can’t even log in? 1/5
By late bill billy
When I try to log in, I get a message that reads “mandatory token is missing.” Please fix, my bill is late as is...
Does not work 1/5
Does not let me login.
Crashes over and over 1/5
I find it ironic that the company that provides my wifi and cable service has the app that crashes each time I attempt to pay my bill. Aggravating. Time waster.
Stuff doesn't work 1/5
Stuff on app doesn't work. I call and they just keep saying they are working on it. Paying more and getting less from Spectrum than we did from Bright House.
My review 1/5
Lately i have been discouraged with all the show stalls and down times and shows i missed because of it
Since the recent update every time I try to make a payment or navigate through the app it abruptly closes out. Other tab that the app is set up nicely and easy to navigate
By You tube sensation
This app is worse than when it was brighthouse, so buggy, wont let me do anything without kicking me out of it. All I want to do is make a payment through it without having to log in through the website
Doesn't Work 1/5
By Vol Ball
This app is terrible. Uninstall. Reinstall. Still not working. Using the correct credentials. Logged into it before. Mobile products are severely lacking for the amount of money I pay for the services.
NEEDS AN UPDATE 2/5
This app has tons of bug improvements continuously needed. Everytime I try to select Make a Payment, it exits out the app and doesn’t allow me to make payment. Everytime I try to check my WiFi settings it does the same thing. This app is really only good for looking at your bill and seeing when it’s due. Hopefully they will be fixing the bugs and constant app closures soon.
By Wesley correa 0234
This app just keeps crashing everytime I go to make a payment or try to change my password settings... horrible!
The app is getting on my nerves. Since this last update I can’t pay my bill on the app. Please fix this!!
Don’t like it anymore 1/5
By The one4219
It keeps on crashing
Mad as hell! 1/5
I am not liking the new and improved company. We have had three price hikes! Nothing in exchange but the removal of the best channels! Can't get a better deal unless you're a new customer which we all are, so I find nothing to be happy about! Would like my old Brighthouse back!
Today is 10/17/17. Just wanted to let whomever know that I’m trying to pay my bill on my app as usually and when I tap payment it crashes. It sent a report and everything. Actually about 4 times. Until I went to the website to do it.
Can't make a payment, can't change wifi name/password, constantly crashing
Service and App 3/5
I have no issues with the Brighthouse/Spectrum service however since I have updated my iPhone 7 Plus my app will not allow me to log in. It closes abruptly once I put in my username and password. Very frustrating please fix.
The app crashes every time that I try to make a payment
By the way same thing happened with me I removed the cable services and I wanted to stay with 200mb speed they said they didn’t offer that anymore so or you stay with 300 and pay 30$ more ( I don’t believe the speed is real)
Or u go to 50 !!! Imagine if I m having problems with 300 hum imagine 50
So I was forced to pay 30$ more to keep the 300 speed
You idiot 1/5
Don't drop nick
Or I will shutdown your Company
Very good app 5/5
Very good app , expensive bill $75 per month 😥
I loved the app when it was brighthouse but I've tried using to pay my bill since becoming spectrum and the app closes abruptly when I select pay bill. I've tried many times with the same result
Useless app it closes everytime I tap make a payment I have to use my internet browser to pay my bills now. I guess it's a good app if you just like looking at how much you owe without having the option to do anything about it.
Won't work now 1/5
By Pilot KN
Since the update I have not been able to log into the app. The app opens and then just keeps saying authenticating.
Log-In Issues 1/5
I wish I could even write an honest review but I can’t because I can’t even sign into the app. I downloaded it and every time I try to log in it says that the request cannot be made at this time. Please try again later. Well, a week later and I still cannot sign in. So what am I to do?
Pointless app 1/5
This app serves no purpose. What I would like to see is the Brighthouse Easy Gadget brought back, it was so nice to be able to check caller ID and voicemail and turn on & off call forwarding from a slick little app that worked.
Crashes on IOS 11 1/5
Really? does this company ever test anything correctly. Xfinity is smoking you guys.
Keeps crashing 2/5
While I am supremely happy with my Spectrum services, the app continues to crash whenever I try to click on the"Make Payment" button. I logged out and back in but the problem persists.
Bad reviews? 1/5
By Jett Man Do
Those I believe. But how many of their reviews are done by the employees? Doesn’t make any sense that so many have the same issues, but all the good reviews praise them. Smells like rotten fish to me.
Maybe when they start seeing older customers leaving, they might wake up.
The new name for them is:
CUSTOMER NO SERVICE !!
Because they really don’t care. I was told by a friend that works there, no matter how much the customer complaints about prices, NEVER give them a reduced price.
Goes in a loop and is of no practical use.
My Spectrum Update Broken 5/5
I installed My Spectrum again after it not updating. Now when I o to login it abruptly closes the app. Installed in an iPhone SE. Please fix, I like paying my bill through the app.
Update! - later that evening or the next day ( I can’t remember) it began working again. Must have had server issues after the update. Thanks for fixing it so quickly and responding to my review! 😆
Fn pos 1/5
While I was in my Brighthouse contract I had zero issues. Now I'm fully under spectrum and I can't use half my devices and this app does not give me any information about my services. Big pos
This app crashes and does not work on iPad or android at all
This App is not Good at all , I click on it to review my bill and it keeps going back to Home screen or nothing (White screen) ,Very expensive for someone on Fixed income. Not Happy!!!
Lied to multiple times , app doesn’t work 1/5
I was told I was going to keep my internet speed and get cable for 5 dollars more because I was on an old plan with brighthouse, in addition there would be no installation fee, once they installed cable, I was downgraded on my internet’s speed from 200 to 50mbs, also I was charged for installation, I requested them to just please put me back on my old plan, I was told they no longer offered that speed since it was Brighthouse. Yet I had it 20 minutes before. After getting the run around and speaking to a supervisor, he assured me that I would get my speed and be given it at the reduced rate I was on prior. It never happen, I called again and was told they could up grade my speed to the max speed offered in my area but there was a 200 dollar installation fee. I wish there were other options for internet in area but sadly this monopoly has bought out every cable company So they do as they please. With disregard for the customer. If I had other options besides dsl I would gladly pay double, just to not deal with these thieves. Oh and this app doesn’t work it’s on “authenticating” screen, apparently it’s he only screen within the app because I’m still “authenticating” .
Recent Update causes app to not work 1/5
This app was functioning before the most recent update. Now all it does is authenticate. Please fix this. I’m hoping this low rating will raise awareness to update this app.
My Bhn worked. My spectrum doesn’t. 1/5
Bill pay crashes the app. Every time.