Mrs Marin 5/5
By Yolnnda Marin
Loves this app I can everything I need
Super easy to view claims and refill prescriptions
Best Medical App I’ve Ever Used 5/5
This app reminds me of the convenience and information rich app from Geico. So easy to use. Everything you need is at your fingertips. It’s also great when you children are out of the house because you don’t have to keep up with making sure they have their medical cards. Right on the app. Thanks Cigna.
By D ramey
Good app to keep track of everything!!
Love it! 5/5
It's perfect! It's truly the mini version of the website.
Awesome app! Love that I can chat online 5/5
What an awesome app. I love the click to chat feature. Was able to look up my incentives and progress and ask questions all in the app. Nice job cigna Keep making it easy
Love this app 5/5
By Kenie's Mom
This app is amazing. Easy to use!!!
Great and easier to use then web access 5/5
By Kieu thu
I was able to navigate thru the app with ease
Me encanta 5/5
By Clan problem
Muy buena informacion
It Works! 5/5
A lot of functionality and it all works as promised. Can’t ask for anything more. Thank you Cigna!
Great app! 5/5
Enables user to obtain information much more quickly and is user friendly!
Love this app! My favorite part is that it makes it so easy to review recent claims: I can choose parameters for what I want to review. For example, I can choose to review only medical claims for me in the last 30 days. Or I can review only dental claims for my daughter within the last 90 days. I can further specify only paid claims, or those that were denied, being processed, being appealed, or have been adjusted, etc. I also love that I can "Live Chat" if I have a question.
Three suggestions for improvement:
1. Make "Live Chat" available 24/7 (or see #2)
2. Allow me to send a message/ask a question to be answered by customer service via return message the next day.
3. Allow me to see status of requests for pre-certification/preauthorization. For example, after my doctor submits a request, I'd like to be able to see if it was received, if it's under review, whether or not the request was approved or denied, and the reason for that decision.
Thank you Cigna!
Superb Customer Service 5/5
This app is VERY easy to navigate within. It has an outstanding description of ALL Insurance items. It’s a GREAT app!
Great to have info on hand 5/5
So glad to not have to be at a desktop to access my info!!!! Great app!!!
Great ap 4/5
Love behind able to check my claims and find local resources
By Jenn steffen
Good App 4/5
So far it's working fine and I can access important information regarding HSA, etc
Great App 5/5
Very simple to navigate and everything is in one place.
So convenient 5/5
Everything I could possibly need is in my phone. 24/7. Makes life easier!
Love Cigna. 5/5
Great app and awesome company. They have very helpful customer service reps.
Like it 5/5
By Steve Doylestown
So far it does all I need it to. I give it a thumbs up.
Can’t LOGIN 1/5
Downloaded the app for the first time and was unable to login. What good is an insurance app where you can’t even login!! I gave 1 star coz there was no -1 in the option....
I downloaded the app and tried to login, but it just keeps “thinking” and never logs me in. I usually force quit after a minute.
By High Spade Mikey Wilson
Easy to use.
Very Useful 5/5
Fast and convenient to check claims status and how to double check what is owed compared to billing statements.
Needs a lot of work 2/5
Takes a long time to load the pages in the app as well as logging in. I get a lot of errors and unloaded pages. Needs a ton of work
In general good, no real complaints. 4/5
In general very happy with it.
Youth outreach specialist 5/5
Outstanding service always
I love this app! It has everything I need to know!
Cigna App 5/5
A pretty comprehensive and well thought out app.
ID Cards 4/5
By NeedVoicePrompts back
It would have been 5 stars if I could have added my Cigna health & dental cards to the wallet on my phone.
Use the chat to ask about a prescription. Person on the other Ian was very helpful. So far I love the app.
The best 5/5
Not only is Cigna the best but the app is fantastic !!!!!
Great provider 5/5
Amazing service love the app! Definitely easy to navigate
So convenient! 5/5
Great to be able to look up my pharmacy needs so quickly!
Great app! 5/5
By Tosh girl
Great app..real time saver!! Allows me to stay on top of recording our medications!!
So easy to use 5/5
Love the finger print security
Low scorw 1/5
None of my claims are on your website
Love it 5/5
Love this app
Cigna app 5/5
It's great specially incentives very helpful
So simple. 5/5
This is one of the best apps I've ever used for any insurance company. It is so easy.
Very helpful 5/5
Love this app, all your answers at your fingertips.
Very easy to use app. 5/5
All the information you need, when you need it in one very easy to use app. Thanks Cigna!
Busy Dad 5/5
I have 4 young children and work 50+ hours a week and having all their medical cards in one place is such a convenience. I also saved $30 dollars a month by comparing drug costs on the app!
Helpful & User Friendly 5/5
I like having access to my info and/or resources so quickly. Cigna has also been great to keep adding to and updating the app. Very helpful tool.
Makes finding providers easy 5/5
Stress free way to navigate the intricacies of The Who's & what's covered by my insurance process.
By S southers
Nice smooth app. Easy to use/navigate.
Great app! 5/5
This app has really helped me keep on top of claims that Cigna has or has not paid. It's just GREAT !!! Highly recommend it to everyone 🤗
One stop shop 5/5
It is well designed. It is easy for me find all the information I need to mange my health related issues.
One recommendation: maybe consider adding the feature to reserve a doctor appointment for preventative care purpose, such as annual physical, etc.
If only medical insurance was as good as the app! 5/5
The App is a must have if you have Cigna