Love shopping from my bed 5/5
Love this app so convenient
Thank you I just love you 5/5
By La Gogo
Thx old navy
I used to never wear dresses, but Thanks to the great sales Old Navy has I decided to give them a try. Now it's all I wear. So comfortable and cool. This is my go to online shopping for work. Love, love, love!
Easy to use 4/5
The app is so much better than shopping on my phone's browser, however, there are challenges when you are trying to apply promo codes or gap cash. The app automatically applied a promo code but I wanted to use my gap cash instead and it wouldn't allow me to delete the promo code. I had to end up completing the transaction on my browser.
FIX THE PASSWORD ISSUE ALREADY!!!! 1/5
I have had so many failed logins and it keeps trying to get me to change my password immediately after I successfully change it and then log in. Tried to save my $30 super cash in my old navy wallet in the app so I don't have to carry it around for 6 weeks but it says I have $0 in there. Ugggggh This shouldn't be hard to correct! COME ON!!!
Needs search by size 3/5
When looking at sale and clearance items, it would be helpful if there was a filter for size.
I live in Hawaii and usually when some place says FREE shipping they mean everyone BUT is lovely islanders! I'm happy to say I just placed my first order and did get FREE shipping! Yay for old navy
Good App But Glitchy 3/5
I like this app to shop but it can be glitchy
(1) I like that the website gives the option to shop all stores/brands (2) along with the option for card payments easily made and balance checks easily accessible...however, (1) the site will lock me out far too often (supposedly wrong email/password-which is nonsense!) which prevents me from purchasing due to failure in using/accessing my account and (2) it's impossible to print a return label from the mobile app which is entirely too inconvenient in this day and age!
Logging in issues 1/5
By Ladi Jay5
This App always has a problem logging into my account. I am forced to access the mobile webpage in order to shop or pay my credit card.
I love it ordering items is so easy and wonderful, and best of all I don't even have to leave my house:)
Great stuff Affordable Prices 5/5
By Anita (Trinidad&Tobago )
I love that I can always get a cool discount and great offers from OldNavy.com
I use this app often. Functional but not perfect. It's very frustrating to have to login every time you open the app. Like some reviewers, I also had issue with being locked out for overly attempting to login with the wrong sign in details. I have been forced several times to change my password. After the latest update, the Promo Codes has been glitchy. Code will work for a few seconds and then disappear. I will then have to retype it over and over again to know my total amount. The app (even website) doesn't have sorting options. I don't get that. In this day and age, who doesn't add that to their retail website. What snob. I hate having to browse EVERYTHING and keep seeing redundant items as I scroll down. Add a lowest to highest price (vv), lowest to highest ratings (vv), newly listed option. My god.
Broken since last update. 1/5
Trouble signing in. Asked me to update my password but then locked me out of my account. I was able to straighten this out o the website but can no longer place an order through the app. It says an unknown error has occurred.
I tried to buy something, but it kept popping up with the states list for the first name field.
There was no way to complete the order.
App login not working 3/5
Love this app, use it often but it's telling me to update my password, it's not letting me use my thumb log-in, and after I went ahead and changed my password, it still won't work. I had $200 worth of stuff in my cart and it just deleted everything. So frustrating to try to buy stuff and the app won't let me unless I check out as guest and that's not happening. Le sigh.
Password Reset Doesn't Work 1/5
I've tried to reset my password 6 times and the temporary password that was sent to my email always registers as "invalid". It's not me, I swear. I can read directions and I work for the largest wireless company in the US. I know how to navigate and operate phones, apps, etc.
App won't redeem rewards 1/5
I have an old navy card and when I try to use the app to purchase items and redeem my rewards it will not let me. What is the point in having an app that is harder to use then the mobile website!
Doesn't work 1/5
I'm not sure if this is a result of the new update, but the app is not working. I was logged in with a full shopping cart and now everything is gone and it logged me out and won't let me sign back in.
My only issue is I have 25 dollars in rewards and when I try to redeem them it says I have to use my card ( which I am doing but it doesn't recognize it as old navy) I called they said it would work at checkout, which it did not. The app was very easy to manage other than this issue.
Love Old Navy 5/5
Truly Old Navy is one of the best places to shop. Especially online because they have more of a size selection than in the retail stores. I always do so well with my online purchases!! And the sales are amazing!!
One of the best apps I've ever used for shopping!
App doesn't work right 1/5
I have had the app in my phone forever...used it many times. However lately it keeps telling me to update my password, I did and then had resign in and it said I was locked out due to too many incorrect sign in attempts, which I only tried to do once before it said that. Then once I finally got it working by sending myself a temp password (multiple times) and got logged in it's asking for my credit card info as if it doesn't know it. But when I click on my card it clearly shows that it has my old navy card on file. These many issues are getting EXTREMELY FRUSTRATING!!! I've been using this app forever and the recent changes are HORRIBLE! Can't scan in store anymore, can't login, doesn't keep my card info...why do I even try at this point?!?! Keep hoping you'll fix these issues otherwise I won't be shopping with y'all anymore.
Great app 5/5
By Meg B 1984
Very easy to use and you can close out the app and it saves your cart. I appreciate that Bc I hate when it disappears! : )
App doesnt save my old navy cc 1/5
The app doesnt save my old navy card, i have no info on progress , points or rewards, i have to log into oldnavy's website online.
Like app but wish could check in store stock 4/5
Really easy to find items. Love the one touch login!
Trashy app I still shop but get frustrated an stop. Sign in problems, slow not intuitive enough
Old Navy app 5/5
By Bubbles fruit
This app is fast and efficient!! Easy to navigate...you have to try it!!
FUN & EASY SAVINGS!!! 5/5
By A Starbuck Lady
Love shopping @ Old Navy on the App! No long lines! Newest items! Special sales! I can fill up my cart as I go along and then at the end take out what I don't want!! Just like in the store!! But don't have to carry them back to the racks!😊👍♥️
Love it!!! 5/5
I've been shopping with old navy for almost 20 years and I will continue to shop with them!!!!
Old navy 5/5
I love shopping at old navy and love there deals I shop here for me and all my children
Easy to use. 4/5
Pretty simple and straightforward app-just wish when you looked at children's clothes in clearance you could filter by size. You can on all other categories (Women's, Men's, etc.)
Good deals, easy to use. 5/5
Love this app.
Great little app! 5/5
I love that you stay signed in and can use TouchID. It also stores all your coupons and super cash so it's very convenient.
I love the app, love the clothings, fabrics are great, and fits me perfectly!
Pretty Good 4/5
By Minnie 1234xy
I loved using the app. It was even easier to look at specific categories than the website. The only downside is that it closed out on me in the middle of placing my order. Luckily I was able to get my cart back when I refreshed it.
Love the app 5/5
I love the easiness of ordering from the app. I just wish they'd carry gray colored tall yoga pants for women instead of only black ones.
Love the app saves me tons of time and can do al from my house.
Doesn't save login? 3/5
The app is fine, but the search and sort functions could be better (baby girls brings up 471 items and you can't sort further?). Also, SO frustrating: my login info doesn't save! What good is an app that forces you to login every time you open?? Grr.
Loving it 5/5
I love the apps new features. Being able to go through all Gap Inc. stores with one click of a tab is convenient.
I JUST downloaded the app for the first time. I tried to register & it tells me that my account is lock for too many failed attempts..WTH?!
Love the Old Navy app. Makes it so easy to shop and love the free shipping. 💙
Great app...but! 4/5
Great app...but does often crash and kick you out. When going back in I have different amounts of clothes in basket!
Other than that, it's easy to navigate and search for great deals!
Great app 4/5
It was easy to find what I wanted. It was great! The only trouble I was having was the 30% off that was suppose to be applied at checkout wasn't. I did it over and over ah!! But their was no code, the print just said will be applied at checkout :(.
Tall Girl Problems 5/5
By NahNah C
I'm 6ft tall and its always hard for me to find jeans that are long enough! Old Navy is the way to go. My whole closet is Old Navy! I appreciate you guys
Satisfied customer 5/5
The app saves me lots of time because going in to the stores and malls is something I'd rather not do. I'm a car sales consultant
Easy to use 5/5
So easy to use the app to quickly find what I want I end up spending more than I would if I were in store!
Love old navy 5/5
Love the app get in to my account fast
Great app, great store 5/5
Always works like a charm. I've never had an issue ordering anything and my items are always here within a week! And great customer service!
By Drawsome Girl
The app makes it so easy to do online shopping!! Absolutely love it!