Great app 5/5
Love this app very convenient!
Great App!!! 5/5
By JMB Legacy
Keeps me updated on sales and latest fashions.
Great clothes 5/5
Old navy has the best quality and great prices . You can look stylish with out paying a lot .
Great deals 5/5
By Mrs. Focused
Love that they have great clothes at a great price
DEALS ARE GREAT ESPECIALLY NOW FOR THE HOLIDAYS. Looking forward to better deals this black friyay!!!!! Thanks ON.
They sent me rewards and the app keeps saying proceed to check out and then add codes, but nothing works.
Not working 1/5
App says to update password but every time I try it says error
First Timer 5/5
I like this app shopping is great instead of going to the store
Bring back scanning 4/5
Old Navy.... you used to have a feature where you could scan items in the store and save them. My husband and I loved this feature.
My husband is a big guy, since you don’t sale his size in stores, when I would go to shop he would scan items he liked and purchased them later. He likes to see and feel the clothes before he buys them.
PLEASE bring that feature in your next update!!!
App doesn't work right 1/5
I have had the app in my phone forever...used it many times. However now it keeps telling me to update my password whenever I open the app. It used to keep my signed in, now it makes me change my password every time I open the app. It's so annoying that I've actually abandoned hundreds off dollars worth of items I had in my shopping cart and DID NOT PURCHASE THEM! You just provided an update a few days ago to change the look to a "holiday style" but you didn't fix any of the app's horrible issues! Coming into this holiday season you're gonna piss off a lot of people and lose a lot of sales if you don't fix it...and FAST! You've got a week til Black Friday. You better work fast!
There is not only a glitch online but also on the app. I can’t checkout with either.
Um ok what? 3/5
I love Old Navy. My entire wardrobe is Old Navy. The app though, I don’t know but it’s not helpful. I am me, a woman so any button I hit with a generic prompt like SALE sends me to women, ok. But then I look and see if I can choose male, and I can but not from there or any prompt, only the shop by department. Then I don’t see the sale stuff, and the first category is alternative sizes or something. So if I am not a man and have a signed in account as a woman, I am not supposed to easily by men’s clothes? I find this incredibly deterring. If I am not at home with my laptop I cannot easily purchase gifts through the app only stuff for me and that really doesn’t help me at almost Christmas season and looking to spend a bunch of money easily is prob what the earner,Old Navy, wants?
Love Old Navy 4/5
No matter how much their clothes shrink...
Can’t use old navy rewards online
Update Password Bug 1/5
By Otis cat
This app normally works great, but right now there is a bug in the app that asks you to update your password after logging into your account. Doing so does not actually update your password and hinders you from shopping and checking out. Please fix!
Nice App 5/5
Easy to use, easier to order. Thank you Old Navy
Too many passwords 1/5
By Abintuc and Loggie
Ok so I get an email with some great stuff for kid to purchase. I go through all the motions
And it asks me to log in.
Just so happens there are two separate logins. One for the bank which holds the card info and one for the old navy store. Hmmmmm
I purchase with my old navy card and it dosnt even know I’m a return customer and that I have a rewards $ amount I could have applied to my purchase.
I’ll be paying this off and canceling my account.
It’s too confusing. Even with fingerprint on iPhone it lets me in and you still don’t know who I am.
Love Love Love! 5/5
One of my favorite stores right at my fingertips! Very easy to navigate. And can pay my bill right there too.
Poorly written app 1/5
By Scranton slinger
My biggest complaint is the security on the app. I changed the app setting to accept my fingerprint. But despite this while I’m standing in line at Old Navy with a $20 coupon in the app ready, the app cuts out and tells me I have to update my password. I can’t do that with an armful of clothes. So I left the whole pile at the checkout and walked out. Charge that lost Sale to poor IT management. Obviously no one ever thought about real world experience now when they cobbled together this crappy app.
Old navy 5/5
By Piker 😏
Great App 5/5
This is one of my favorite shopping apps! It’s clean, organized, and has a user friendly filter. Highly recommend for shopping.
Love ON 5/5
By Jo Joka
Love online shopping at ON its so easy 😃
I love Old Navy
Great for buying, just not seeing orders. 3/5
I have never once been able to access my orders. I get that lovely “d’oh” error message every single time. It never fails to fail.
Nice clothes for girls 5/5
Loves spending hundreds each visit
Good concept but still buggy 3/5
I shop old navy often but often times I manually input a promo code it takes it and when I return back to the shopping cart it gets removed. Other than that it’s easy to sketch between stores and buy all in one place.
App not working 1/5
Not sure if it’s a new update. But I loved the app before 5 stars. But now wants me to update password then doesn’t recognize. Locked me out. Got temporary password still doesn’t work. This is the motivation I needed to stop shopping. Fix soon especially with the holidays here. Ugh
Has everything! 5/5
I love the old navy app it always has everything that is new and on sale cart clearly advertised
Great with one slight improvement 4/5
Wish you could scan a barcode to add items in the app!
You should have paypal as a payment option 5/5
By Jill Raff
You should have paypal as a payment option
App doesn’t work. 1/5
This app never works lately. For like the last year. There’s always something wrong with it preventing me from shopping and purchasing via the app. I’m really over it. I seen on the previous review I’m not the feeling not one having the password issue. I log in, it asks me to reset my password, I do so and then it tells you that it’s in correct. I even did the forgot my password feature and it’s the same problem. I have really enjoyed shopping with Old Navy in the past via the app but this is ridiculous. It’s been at least a year of different issues with this app and it’s ridiculous.
Love y'all baby boy clothes 5/5
By Beenbadsince 82
Perfect best baby boy pajamas and clothes also good deals
Pretty good until checkout! 4/5
Nice in general, a little buggy at checkout.
Easy peasy app 5/5
Love it. Great shopping experience!
Love your jeans. Love shopping on line
Get PayPal please 5/5
Please contract with PayPal.
Great things 5/5
By Lupita morales
I love it because everything is perfect
Very easy to use and super convenient
Great intuitive experience overall. Would be perfect if it could connect to Apple Pay. Would also be nice to be able to update my order (size, color, etc) from the cart.
Baby’s first Christmas 5/5
Preparing for our baby girls first Christmas and found a darling dress for her to meet Santa in...Crossing my fingers that she loves Santa! ❤️
Was a great app. Not anymore 1/5
I used to love shopping for kids clothes on this app BUT not anymore! I can’t get promotional codes to apply to cart and constantly have to reset my password. Annoying
Update requires new password? 4/5
I believe there was a change to the overall old navy system. I updated the app and could no longer sign in. I attempted to reset my password and then realized they changed the requirements for the password. It would've been nice if they made that clear. But whatever. Love the app. The mobile site never works properly and freezes. Plus the app saves my cart for extended period of times. Like if I earn super cash, I'll add something to my cart that I want to buy when I go to redeem the super cash and it stays there until I delete it or buy it. It works great for me!
Stuck in the pre-internet Era 1/5
Horrible waste of time.
Whomever is running online and retail of Gap corporation are completely missing the point of an app.
One wants to use the app so one doesn't need to go to a store or call the customer service.
They actually cancelled my order and required me to call in wasting my precious time.
They wasted my precious time — the only treasure of the modern world— because they refuse to use apple pay to handle account verification.
Just because I wanted to ship to my work address made the security of gap corp to lose their wits.
I wanted to USE the App so I do not need to call.
Guess what—I still had to call. Only to be rude talked over by a customer "service" rep.
It's 2017. Figure it out.
Not allowing me to LOGIN 1/5
I have an old navy account, it would NOT let me LOGIN with the account password and I keep getting incorrect password when I log in... could you add a thumbprint, it would save a lot of trouble... if not I will have to remove this from my phone.. thank you
Old Navy, you're losing money with this app 1/5
Makes me refresh whenever I try to check out; kicks me out for bad internet connection even though there's nothing wrong w my internet, it's impossible to add coupons and super cash, both separately and together. No exclusions doesn't really seem to be true. I had a $300 purchase that I'm just going to give up on because this app makes it too hard to checkout and apply promos. It says "promo applied," next thing you know promo disappears! And why do I have to enter my shipping address each time ..you guys should have that.
Easy App 5/5
This is probably one of the easiest user friendly apps I have used to purchase clothing! Love it!!!
LOVE OLD NAVY 5/5
The Old Navy app is my favorite app and it’s super easy to use! I use it all the time!
Lots of Bugs in the App 1/5
Checking out gives an error message when putting in the CCV number even though the number is correct. I ended up having to put it in several times before the system accepts it. I tried emailing about it and they couldn’t fix it.
5 stars 5/5
Love old navy for our whole family! We have 5 boys and your sales help clothe them.
Discount codes don’t stay 3/5
This app used to work great for me. My phone software is up to date, as is the app. Lately when I enter a promo code, it will look like it has been entered and it will show me how much of a discount I will be getting. When I go to checkout the discount is gone. I end up having to go online if I want to order with a promo code. Very frustrating.