A little cud using, but worth it 4/5
It took some getting used to, but once I got the hang of it it has been a real joy to be able to order remotely.
Panera is great :) 4/5
The food is always good. Order only got messed up once but was treated the proper way for it and made up for it.
No complaints 5/5
Once I arrived at the store to be told that the load of bread I ordered was out. The cashier apologized and offered me any other bread as a replacement. The entire transaction took as long as it took me to make up my mind. When I asked about paying the difference (my second selection was a dollar or so more than what I'd paid for), she said "No way. Thank you and, again, we apologize."
You can't ask for a better experience than each one I've had at a Panera. I just hate they're on my way to work. 🙄🤣 The temptation is real.
Nutrition info needs to be fixed 4/5
Love the app, and I like that anytime I have an issue and call in the customer service reps are super friendly and helpful. But I've noticed in this version that when you modify an item the nutritional details don't accurately update. Take olives out of the Greek salad and suddenly it has 0 cal, oatmeal minus the toppings is 19 cal or 0 depending on the type. Please fix this
Love this app! 5/5
This app is very user friendly & makes online ordering so easy!
IPhone 7 5/5
By JJ's IPhone 7
Works great! I can order everything just the way I like it and have it ready for me when I get there. The app gives you the option to pick your side; something the website doesn't do.
User friendly and includes nutrition info! 5/5
The app makes ordering quick and easy. Love that it includes nutrition info!!
Useless app 1/5
By Tom the upset
Panera messed up the order from table feature in latest release. What a shame.
I love this app! 5/5
I use it all the time! It is so convenient!
Easiest ordering experience 5/5
Love the healthier options at Panera and love how easy it is to order without waiting in line!
Love Panera Bread, Love the app 5/5
Love the convenience of ordering online and picking up without standing in line. The food is always great!
Love it 5/5
By If you like Pina Colada
Rapid pickup issues 1/5
I love Panera Bread and the app seems ok but the whole process is flawed. I've tried rapid pickup 3 different times and I have had issues every time. 2 times the order was wrong and this last time they didn't even start on the order until I asked about it. In the end it would have been quicker just to order the old fashioned way. Another good idea that was poorly implemented.
Great App 5/5
It's so easy to use and really quick and efficient, LOVE IT!
Awesome App!!! 5/5
Love the food, service and the application!!!
I love this! 5/5
This app is absolutely amazing! It saves me so much time and I love that you are able to tell them exactly what you want and what you don't want!
Great App 5/5
This app is super easy to use! I love it!
Please fix Apple Pay bug 2/5
Every time I place an order in the app I use Apple Pay. Every single time when I select my credit card it then proceeds to ask me every single time to input my first and last name. I can't tell you how frustrating it is to have to do this every time. Please fix this!!!
Love it!!!! 5/5
By Krystal Stiles
I love the Panera app... it's so convenient. It's right down the street from my house and I order and pay over the phone and my order is ready in 10 minutes.... such a wonderful thing.
Can't tip drivers (apple pay) 3/5
Not being able to tip the drivers who make minimum wage when using Apple Pay is absolutely unacceptable! It not only hurts the driver but also puts us customers in a strange/awkward situation of apologizing because the driver is being stuffed. This app itself is great. Please fix this!
Fabulously Quick & Easy to Use 5/5
This app is pretty, simple, and fast. The rapid pick-up feature is superb, and I also love the ability to pay with gift cards through the app. I was not a regular Panera customer but within a few days this app has transformed me into a loyalist. Well done!
Fast and Easy 5/5
First of all, I LOVE PANERA! The app is great, very user-friendly. Great for on the go and very fast and smooth transaction. I've never had any problems with my orders.
Easy user friendly 5/5
They make everything easy for ordering, rapid pick up is always my go to. Easy to see and apply your rewards as well 👍🏻👍🏻👍🏻
Force updates are annoying 3/5
The app is fine when it works. I have to update the app every time i go to use it.
So Easy to Use, Even When Hangry 5/5
By not even into sci fi!
The app is so easy to use, clearly guiding me to the next step or customizing my meal, that I almost prefer ordering through the app than to ordering in person.
Super easy 5/5
One of the easiest to use restaurant reward apps
Best ordering experience 5/5
By DaveMan 2001
The ordering and customizing experience in this app is the best of any I've tried, including the Starbucks app and a half dozen Restaurant Delivery apps. 👍🏼
Easy and fast 5/5
The app is nice and easy to navigate making the whole process fast and simple.
Love ordering with this app 5/5
Always easy and convenient! Makes pick up a breeze
Easy and delicious. 5/5
So easy to order and pick up. Yum!!
So easy 5/5
Rapid Pick up is so great! Store locator is a little slow sometimes but still super streamlined experience.
Horrible app 1/5
Very dismal rewards for overpriced food. There is no value at all ordering via the app as it takes even longer than walking into the store to order and prices are surprisingly higher on the app than in store.
Great app. Great service 5/5
Love this. Makes ordering easy and fast
Life Made Easy 5/5
I've been using this app for about a month now. Wow! My life just got easier. I work in a high traffic area and at lunch time the lines are looooong! Now I just put my order in, pay and go. I've also used it for catering and breakfast breakouts. So easy. Just send my assistant to pick up the items, because I can pay in the app. Don't need to worry about hitting the office petty cash drawer. So nice. I love it.
Reliable and very user friendly 5/5
Panera's app is consistently reliable and always user friendly. I can find the full menu, nutritional information, and several alternative ways to order. Well done, Panera!
Easy & Correct 5/5
I order lunches for work and for my daughter at her work too. I order online. It's easy, convenient, and my order has never been wrong. I have probably ordered about 10 times this year already. It's nice to surprise my daughter at work, even though we don't live in the same area. 😊
Love it 5/5
Delivery was prompt and service great like always! Love love love
Excellent service 5/5
The Rapid Pickup is a life saver when you're on the go or swamped at work. Thank you for this!
Easy to Use! 5/5
The Panera app is easy to use with great customizable food features!
Super easy to use and to customize my order!
Love 💙 5/5
Love this app & the ability to easily place orders & customize to my liking! Makes it soooo easy for delivery orders that need tweaking 👍🏼
Love the ease with which I can order with their app and love their food!
This app is superb! 5/5
First time using the app and my first time eating here! Food was amazing! Order and checkout process was dumb easy thanks to Apple Pay! 5* experience!
Great App 5/5
Great app and super convenient
Works great and is easy to use.
Should be a relatively simple fix 2/5
Panera app has been wonderful in the sense that 1) a Panera is directly on my way to work, and 2) I don't have a lot of time in the morning, or at any other part of the day, for that matter! And 3) without being able to order ahead and pick up food, I would have nothing to eat all day.
Sounds great? Well, it should be, except for the all too frequent situation, that I have ordered something that the location is out of.
Now part of my concern is related to how my particular location handles this. Clearly that's not the app. But it could be fairly well resolved by adding to the app, the same sort of instructions I find on many of the other food apps I use: "IF out of an item, 1) Remove Item from order and proceed with remaining, 2) Substitute 'X', or 3) Contact me".
I understand that it might be technically difficult to keep the menu updated moment by moment. But to discover an order isn't ready because I inadvertently ordered a cookie this not available, spend 10 to 15 minutes waiting to speak to someone, have them figure out the problem, and then complete preparing my "Rapid Pick-up" order (that is now the opposite of Rapid Pick-up) is maddening.
Good App 5/5
Efficient, clean, easy to use and never had any issues with it. Makes ordering a hell of a lot faster.
Apple Wallet support for rewards card 1/5
Please let me add MyPanera card to Apple Wallet. This was demoed onstage 3 years ago on stage at an Apple event (don't think we've forgotten!). Since you bury our reward number so deep inside the app, this seems like a no-brainer.