So this app is awful.
First, most of the time it crashes about 10 seconds after login ( I just updated the app so I can confirm this is the most recent version)
Second, the lack of autocorrect drives me actually insane. It blocks my iPhone’s autocorrect keyboard while typing in the app meaning that i send my doctor incomprehensible garbage most of the time.
Third, the app times out and logs you out after about 5 minutes of use EVEN WHEN YOU ARE STILL ACTIVELY USING THE APP. So if I try to go through and write a legible message to my doctor it’s never going to get sent because the app will Time out and delete what I’ve written.
The double inbox is pointless. Inbox 1 is doctor messages inbox 2 is billing. Just merge them! It’s confusing to have two! Unless you LABEL THEM WITH NAMES! Ugh.
This app has made me realize that as much as I hate elevator music it is often more efficient to stay on hold for 30 minutes than to use this app.
Worst app ever. When it's not crashing it just won't open. Barely works on my desktop. Wish my doc office's would get rid of gateway.
Buen trabajo 5/5
By Tejeda con
Buena herramienta de diagnóstico para nosotros los usuarios del los servicios médico aquí
TouchID please 3/5
Kind of a pain to not support TouchID. It's not like TouchID is new.
Nice to have access to appointments 2/5
The app could include additional and more complete information, but understand moving to digital records is a large undertaking. I give the app 2 stars because of the design/development. Information is displayed funky, white text on light backgrounds, navigation is tough, etc. Please give this app the basics! Strive for flawless development!
Useless without Touch ID support 2/5
App itself is fine once logged in. However, no Touch ID support means I have to remember a password normally filled in via Safari/Keychain. Thus accessing it via mobile safari on iPhone is easier that using app.
Partners Gateway 3/5
CanI have this on my iPad mini also? How
do I get it on there?
Halfway job 2/5
Easy to read and see messages and info. But don't try to do anything else.
Two issues I just had that made me frustrated:
1) each time you switch in and out of the app it makes you log in. Very short timeout period.
2) each time you see the login screen, the username disappears. Makes it very difficult to use a password manager.
3) if you get logged out, any message you were working on gets deleted and your text is gone. Just lost half an email I was writing my doctor.
Thanks a lot. Wasted my time.
Easy to use 5/5
By Mal in MA
Easier to use than the webpage version! Good job😏!
Very clean 4/5
Besides the two inboxes thing, it's very clean and easy to navigate. It would be nice to have touch id.
Seems simple and effective 4/5
Works way better than accessing their website. I just wish it supported TouchID.
Gets the job done 4/5
Nothing fancy about the app. Very responsive and error free.
Suggestions for enhancement:
- allow users to edit the medication list to indicate discontinued meds
- allow payment of bills or direct link to payment section of website
- collapse the message and appointment sections. They don't need to be separate as it confuses patients. Let software do what software does :)
- provide a quicker way to bounce out of deep page navigation to home rather than back several times.
Text way too small, otherwise great 2/5
By Angry Uber Customer
Seriously hampered by the tiny text in test results section. There should be an option to increase font display size.
Otherwise works very smoothly and is a great app to have. I would definitely revise my review if they address the text size issue!
Won't remember the password 2/5
My bank app remembers my password but this won't. There are other annoying design flaws also. Please get your act together.
Very nice app 5/5
Nicely done, Patient Gateway is so convenient for quickly checking test results and appointments, it's great to have this in app form.