Unknown Charge/Great Customer Svc. 5/5
I liked the App until I just checked my credit card and was charged for a purchase I did not make. While it is convenient, because of this charge, I am not comfortable having my credit card linked to the App. Once the charge is taken care of, I am deleting the app. A free coffee is lot worth the headache.
Quick update, I misunderstood how Level Up works and my card was not mistakingly charged. Pret has awesome customer service. I sent a message via the app and received a quick response. I called customer service left a message and within minutes received a call back. Seeing the developer response makes me happy to know that Pret cares about their customers. I’m not deleting the app. I get amazing customer service at the Pret by my job. I’m super happy. Thank you Pret.
No Apple Pay 2/5
Too many click to get to the app and the qr code, Apple Pay would more convenient.
By Alex Moiseev
When I use the app, I don't get all shop locations around. Only few streets near me. When I use other brand app (Starbucks), I can move map and see coffeeshops everywhere.
Can’t add gift cards 1/5
Worthless app as long as you can’t add a gift card to it
Rewards for sandwiches 1/5
I barely get coffee from Pret but buy sandwiches and other food items multiple times per week. Why are there only rewards for coffees? Also, it says “supports Apple wallet,” but I don’t see a way to add the QR code to my wallet...
Horrendous app 1/5
When you go to pay with app they have to cancel the transaction and start again to pay with app. Sad!
Open stores in Orlando FL? 5/5
By KaLiNa TrInGaS
I love pret so much, it has always been our familys go to restaurant whenever we are traveling, I just wish you guys could consider opening up some restaurants near Orlando? Thanks for reading
Add Wallet Support 4/5
Nice redesign and LevelUp integration. Please add wallet / pass integration so that I can get to it quicker. App takes too long to open while in line.
Nice app. 4/5
Nice app. Apple Wallet support would be appreciated for easier access to the QR payment code.
So Happy they finally have an app , I spend so much money in this store
Love it 5/5
I recently downloaded this app and it’s awesome. I like how I can send things to other people (and they can send items to me :) I look forward to trying it out more!
By Cat N.
Love love love. Beautiful app. And I can give people treats!!
My New Favorite App! 😍 5/5
Wow! Easily pay with your phone, automatically earn rewards with every visit AND I got free coffee just for downloding the app!
Morning routine game changer!⭐️⭐️⭐️⭐️⭐️
Pointless app 1/5
No way to pay with app, account settings, user preferences, limited functionality, not user-friendly, super buggy, unintuitive, and overall pointless.
Horrible app 1/5
If their food was as bad as their app they'd have been out of business a long time ago. Fortunately the food is still great but this app is an abomination. The US version won't recognize Zip codes (it insists on dropping the initial 0 in Boston zips when displaying store addresses but doesn't recognize any input with or without them). The food menu is years out of date. No payment or loyalty card options. Bewildering why they spent time and money developing this thing.
Poor app 1/5
App is poorly designed or maintenance. Lines off everywhere and almost not functionality. Should look at competition.
This store is amazing we went to London and they were all around. The food is so healthy and very good!
New food 5/5
By Hot chief
When will you update? I work for Pret and this is a very useful app for working at Pret to help with customers and more knowledge