A great shopping experience! 5/5
Easy to order and to change items while order was shopped. Delivery was timely and friendly.
HAPPY HAPPY 5/5
By Ms. Enjoyment
The delivery service from Publix through Instacart is terrific - and I mean terrific ! It is easy to put your order in and change items if necessary. The delivery individuals are so helpful and courteous. It is unbelievable how easily it all works. I am so happy especially since I am in a wheelchair and cannot drive. Thank you Instacart and Publix.
Awesome just awesome!! 5/5
I love that it only took 30 minutes after purchasing goods soo easy and convenient I don’t think I’ll ever step foot in a grocery store again lol jk but awesome service
Placed first order today 5/5
By Volcano girl
Wow! I never write app reviews, but I'm compelled to mention how awesome the service is. It was really easy to find the items at the grocery store that I wanted, searchable function or under department names. Sale items were indicated. The items were pulled and delivered in less than an hour and a half. Incredible! We will be using the service for sure.
Convenient and easy. Shopper/Delivery person very nice and knowledgeable. Thank you!
Why hadnt I tried this before!! 5/5
Simple, fast and free!
My first attempt 1/5
Food was terribly packaged. Eggs at bottom of bag, one cracked. Peach with boxed good, got squished.
I had deleted some items, they arrived. Don't want them.
Got extra avocados.
The spaghetti squash i got was the smallest one I've ever seen, charged per item.
No itemized receipt with bags.
Driver not able to find address without calling.
Service was fast.
Zero stars 1/5
Just used this app for the first time & am extremely skeptical.. The bogo offers I chose never worked, so I just deleted the items. The app itself is extremely slow & froze 4 times while trying to place my order. It had an error message after I paid & it still won’t let me view my order. Pretty upset since my card was charged & I didn’t even get a notification if I’m going to receive my groceries.. 😡
Also there was a $20 charge additional when I was told I’d get free first order. App is very misleading.
My order just got cancelled 1/5
Got all the way through the process then Resource not found when I placed submit!
Homesick can’t go out to shop 5/5
How perfect to have delivery whenever you are not feeling well to go out but you need some groceries
Pure enjoyment 5/5
By Callaway Pro
Great out great people great service reasonably priced
Great service but the pricing issues are a deal breaker 2/5
Love the service! My shopper did a great job picking out my produce and delivered everything in a timely manner. I’m not sure why the adjustments for the BOGOs weren’t made before my card was charged. The Publix receipt in the bag showed one price and the price I was charged (less tip and other charges) was $40 more! It seems that Instacart doesn’t understand that I still get a BOGO even if I don’t buy two of the EXACT same things.
Until this issue is fixed this service isn’t for me.
By Install- NOT
The best thing since sliced bread!
Publix Grocery Delivery 5/5
I am handicap and the Publix Grocery delivery service is truly a blessing!!!
Publix delivery 5/5
I'm loving Publix delivery service. Everything works out very well.
So sick 5/5
But needed groceries. Ordered. A couple of things weren't available. But delivery person arrived so quickly. This service is a lifesaver!
Referrals don’t really work and so expensive 2/5
I had a friend use my link- I was supposed to get $10. Never showed. Also, I don’t love that it’s $6 for delivery and the 10% tip. I don’t mind tipping, but when you’re talking about $200, it’s expensive. I feel like publix should pay them and keep the no tipping policy. I was a waitress for 7 years, I get how important tipping is, but on a high bill like groceries, it’s too much and it makes me not want to use the service. I’d rather have a pickup version to avoid all of it like Harris Teeter and Walmart. That way, I could decide between pick up or tipping for delivery. I’m not going to not tip because that’s prob how the delivery staff make most of their money. I prefer Publix, but could easily pick up the groceries and save $25.00.
Misleading - bad business 1/5
I understand middle-man company needing to also make their cut, but to add $.10 or more per item through the app, is very sneaky and misleading. For example, normally I buy baby food pouches for my toddler. Online every kind that I looked through was a good $.10 or more price-wise than if I were to buy in store. Seriously?! That’s not right. The purpose in this app/service is to try to help those that could benefit from it. NOT price gauge them for using it.
Seems simple enough, everything I typed in search came up. Easy to use and well put together. 👍👍
An Excellent Service 5/5
By Evilk K
I am very happy with the service. There has never been a problem with my order being correct or prompt. And the people who deliver my groceries are pleasant and fast.
I tried the trial period and decided to sign up for a year immediately.
Text notification system delayed 2/5
By Spcy wing deprived man
Notification is delayed so I️ couldn’t change my order when it was out of stock because they had already finished shopping
I didn’t realize everything you select is instantly marked up from what the store actually sells the product for. My paper receipt showed I spent 94 bucks but on the app I spent 145. Super misleading kind of upset and honestly feel taking advantage of as a first time user.
To Bad 1/5
I’m not received the items.!
takes forever if you want it soon! 2/5
nothing is the same as a publix sub which is why i decided to order one, but when i used this i had no high expectations. most other delivery apps are awful as well, because they take so unnecessarily long to arrive. i was supposed to have my order arrive in 2 hours, but it went to 3 hours. this would have been acceptable except i live 5 minutes from publix. it would’ve taken less time to walk there, get my food, and walk home! my person spent 40 minutes in the store getting 3 THINGS. i’d use this if i wanted a large amount of things and didn’t have time to shop, but any other reason i would not. not going to use this app again!😀
Not too user friendly 3/5
Watch out for buy one get one free offers. If you buy two different flavors of the same item, you will not get the discount, unlike at the store.
Categories need more filters to make browsing easier to do. For example in cheese, have a filter for shredded, string, slices, etc and keep them together
Order Canceled 1/5
By AD 05
Apparently Instacart is having technical difficulties and my order that was shopped for had to be canceled. The store employee said he tried to contact Instacart but was unable to reach them and so I had to try to call them myself for a refund.
Very friendly, professional and very convenient.