I can’t open the issues I’ve purchased 1/5
Ugh. Update this app. Needs to be compatible with iOS 11.
I know APPLE seems to have control over magazine apps. Apple, you stink at it. What r u doing with the money you get from publishers. You deliver a product that doesn’t work. FIX IT.
I haven't been able to load my last 4 issues of RS on my iPad. Customer service keeps directing me to ITunes, through which I bought the subscription. I finally spoke to a RS agent today and was told that they've discontinued the app for iPad. Funny that their still taking my money.
Come on RS, you can do better.
This app is terrible. Every time it updates, I have to call Apple to help restore the subscription.
I hung on for another year's subscription and this app has not improved at all. I wonder if the creators of the app or the magazine have even ever tried to use it?
I own a subscription for a year, and I've had it for a few years. But this past year has been awful with downloading the next issue, I have missed like 1/2 this year and won't renew next year. I try to sign in and it won't let me. Very frustrating and for some reason not easy to use...
Seems to work ok for me.
Can't get any of the issues I've already paid for. 1/5
I don't know what the problem is but the only way I can get to any of the RS issues is to pay for them again. I've tried logging on several time and the app still won't let me view issues I've already paid for. I'm about to give up. 4-8-2017. Still having problems. I discovered if I remove and then reinstall the RS app, I can download the latest issues. 9-2-2017. Too much trouble. I got some issues by reinstalling the app but still can't get others unless I purchase single issues in addition to my yearly subscription. Just not going to do it. I quit. Bye Rolling Stone. Let me know when you have an app that works.
Can't download magazines 1/5
Doesn't recognize my purchases, have to do all kinds of tricks to get the current magazine to download. A pain.
CANCELED SUBSCRIPTION (won't download issues) 1/5
After multiple calls to apple support & RS - I cannot download issues any issues for the past 8 months. THIS AP IS A CHARITY!
This experience has poisoned the water for me and any digital magazine content.
If you have an extra $20 laying you would like to make a free will donation to Apple and is the AP for you........nothing in return but the great feeling of getting completely hosed.
This app is perfect for someone like me who wants to read my favorite magazine anywhere,anytime!! The app is lightning fast & the pages are always crisp & clear! I completely recommend this one!
Broken update fixed? 1/5
Updating my review and increasing rating since today I’m able to download issues. The app itself is fine, from what I can tell more or less a page by page version of the hard copy version
Edit: back to one star. App is incapable of recognizing that I have a subscription, no matter how many times I try to restore purchase. I have turned off auto-renew subscription and will be giving up on this magazine because of this app. Bye.
Trash app like their trash publications 1/5
By Captain jackin'
Rolling Stones continues to Roll downhill further and further.
Won't load new content 1/5
Just won't update new magazines. Customer help won't load. Frustrated and sorry that I subscribed. I know the magazine is good - but not on this app. Waste of money. Follow up: Apple were great and gave me my money back. Rolling Stone were worse than useless (very useless) and avoided all responsibility. Their loss. My recommendation; gave your hard earned cash to someone that cares.
app only works sometimes - no support 1/5
By Leave open on the desktop
all issues appear but only some allow downloading and reading - others offer a preview with the option to buy - iTunes support referred me to the vendor and the vendor doesn't offer support but referred me back to iTunes support - consequently, a problem with a subscription I paid for without a solution, refund option or support
Constantly annoying 1/5
I hate this app as much as I love RS
Why can't you give zero stars to an app? 1/5
I've been a loyal reader for years, and as much as it pains me to delete this app, I must because I HAVEN'T BEEN ABLE TO READ CONTENT THROUGH IT FOR OVER A YEAR. Have you tried to contact the app developer? Don't bother. The form doesn't work. The link to "Click here to see answers to the most frequently asked questions" doesn't work. So I'm going to email bomb every email address at Rolling Stone that I can to try and get them to get a decent app developer to provide a good app for their publication, because Werner Media, whoever they are, ain't it.
The worst part is that Wenner Media is the owner/publisher of Rolling Stone, They clearly don't have the resources in-house to write a good app and provide proper support for it. I wish RS would look to the app writers for Wired or The Atlantic for a model that supports paid subscribers and allows free limited browsing for casuals.
Not impressed 1/5
Mag ok. APP not!
This app stinks 1/5
My apple account says I have a subscription until July 20th. But the app won't let me download new issues, says I have to subscribe or buy. Apple is no help with this issue. Rolling Stone even less. Steer clear of this
I am subscriber for life. So I will always get the print version. Will not pay for digital as well. I now read all my mags on iPad, so find I don't even read my print issue anymore. Sad.
By The soundtrack
This app is really buggy, and honestly one of the most low effort apps I have ever seen. They don't update and apparently don't listen to their subscriber base.
I've been able to sign in once, when I first downloaded it almost two months ago. I subscribed and was able to download one issue before it crashed on me. I was signed out and I have not been able to sign back in since. I keep it on my phone so I can try over and over to restore my purchases to no avail. And the best part is, I keep getting billed for having a service I cannot access. Stick to the paper version.
Subscription model is horrible 1/5
By ooh la la!
Subscribed thru ITunes. Able to download 3 issues, thereafter asks me to purchase issues. Sign in thru iTunes and still asks to pay for issues or subscribe. Cancelled subscription
Worst App 1/5
Does not work. Cannot restore purchases. All it does is take your money. Buy the paper issues or go through Amazon.
Subscription problems. Lousy customer service 1/5
I have been a RS subscriber for so many years I can't remember not getting it.
A few years ago I migrated from print to the iPad app. Every time my subscription renews there's problems, like the app asking me to restore purchases.
Now I can't restore purchases. Can't download the latest issue as the app says I need to subscribe ( my subscription is good until February 2018).
I've contacted customer support. But they just keep shuffling me around and asking for the same info over and over.
I've provided them with screenshots and all the info they've requested to no avail. I just keep getting canned email messages saying they have assigned my request to some department and they'll get back to me.
Lousy customer service.
I bought an annual subscription, stopped working after 4 months. So multiply the subscription cost by 3. Neither AAPL or Rolling Stone were helpful, both passed the buck to each other. At least they got my money.
Could be better 3/5
I like the editorial content of RS and it's articles. The current iPad app leaves much to be desired. To read an article I need to constantly 'enlarge' a page to be able to read it and then shift it around to move through the article. Former version allowed you to pull up the article text which was so much easier and iPad friendly.
I have had to remove and reload the app twice as previous editions of RS could not be viewed. The cover appeared in the library but when I went to view it, it was blank. Very frustrating.
Some articles that I have bookmarked 'to save' often go blank, forcing me to remove and reload.
This app was better at one time and it was 'improved' but could not prove it by me. It was not broken, why was there an attempt to fix it?
Stopped working!! :( 1/5
By Paul Spradling
Newest issue that shows is Jan 12! Whattt
Also, last version was better. No more Music previews :(
New version is bad 1/5
When I first subscribed to the digital+print edition I was able to access every issue of RS online. That was one reason I subscribed. Then one day I discovered I had no access online at all. I finally called and got my access restored but only the most recent issues are available and I have to download them. I can't browse. I think this is a deal-breaker for me.
Stop Asking 1/5
Is there going to be a point where the app will stop asking me to restore purchases?
RS app not worth it, which is unfortunate 1/5
Worst app. I get better coverage and articles through their social media. I had hoped app and online subscription would send me notifications and updates on published works. It does not. Downloads take up space, doesn't download properly, makes you go through each magazine edition separately, confusing digital menu, doesn't keep me signed in & overall not a great app honestly, which is unfortunate bc I paid money and am getting nothing. And RS has been a standing favorite publication of mine. Please make this a better app. It's just awful.
Good company, can't seem to get their digital house in order 1/5
I have subscribed to RS for over 35 years and have a coveted lifetime subscription. I was using the app for occasional off site reading. They recently pulled my subscription for digital content and have sent me the most confusing string of mails telling me alternately that I have it forever or I don't have it at all. Happy to share the e-mails. I will read the print and get this crappy thing off my phone. Sorry, RS. You failed.
Awful App 1/5
It's like reading a pdf on your phone...terrible.
App crashes all the time 1/5
No access for paid magazine subscribers 1/5
By Mark from Creston
Subscription doesn't work 1/5
Subscribed via iTunes. Restore purchases doesn't work. Cancelling. A waste of time. Too bad as I like the magazine.
Horrible App 1/5
By Mayor Cruz
I paid for a one year subscription and automatically realized how horrible this app is. Nothing loads accept for adds, even on wifi. I can't log in and even after I paid for a subscription, it still asks me to spend money to subscribe. I canceled the subscription immediately and better not be charged. For such a great magazine, this app is an epic failure.
Rollin Stone 4/5
By Crüe chick 11
I'm so happy to have access to my fave mag online. Aces!!!!!
Great content poor app 3/5
I love Rolling Stones writing, I love the political coverage, the music coverage of course is excellent. Restoring the app opening the app using the app is clunky. I can't even get it to recognize my subscription. Very very buggy
Do not subscribe 1/5
By Voodudrew Music
Wow. This is, without exception, the worst digital subscription experience of my lifetime. Horrid customer experience, no customer support and epic fails trying to open on an IPad over time. Forget about it.
No access for paid subscribers?? 1/5
I pay for the magazine to be delivered to my house every month as I have done for years, yet I can't access it through the app without paying MORE money? How sucky are you, Rolling Stone?
Half the time the issue doesn't download properly. Or the ads do but the articles don't. Really??
By Roger's Here
Makes me think Rolling Stone doesn't care about anything any more. Truly bad
Gloried PDF 1/5
Terrible user experience.
By Pete Cala
Not intuitive, you tap to perform a function yet it does not move to the screen where function is being performed making it difficult to know if the command was accepted. Needs some work.
Use to be free for subscribers but RS decided to charge for the app. Seems short sighted and not very subscriber friendly.
Just a scanned in pdf 1/5
I had been a digital subscriber with the former version and loved the interactive features. I thought this was the best use of a digital format for the magazines of any magazine I subscribe to digitally. I loved being able to play the music from in the app. Now it's just a pdf of the print issue with no additional features (aside from a table of contents, which is the exact bare minimum I would expect.) What a waste.
They're a fraudulent operation. 1/5
By Good Humor Man
Pay for a subscription, and it won't work. I have been in touch with their Customer Service department. What a joke. They really don't care. They say, "You bought it through iTunes, and it isn't our problem."
I have complained to Apple, and have asked for a refund.
How do they stay in business?
Scam app. Buyer beware. 1/5
App has no problem taking your money for an issue but has many problems downloading what you purchased. In fact I ordered 1 only 1 issue and haven't been able to download it yet. Apple needs to delete this app immediately.
Are used to be able to get Rolling Stone music news. Now I'm not able to and you're trying to force me to buy magazines? No freaking way.,,.
Will not load purchased issue. 1/5
This is by far the worst experience I've had with an app. I paid for 1 issue and it will not download. Their help is useless. I can't get a refund. Such a rip off. AVOID!!!!!!!!!!!!!!