Won't download new issues? 1/5
The app will not download the new issue when it comes out. Sometimes it shows up weeks later. What's the problem?
I have asked TS twice and receive only canned answers that do not work.
How the heck do you download issue? 3/5
The updated app instructions indicate that there should be a star that you select to download an entire issue to read offline. The stars only appear for individual articles inside of an issue. I shouldn't have to download each article individually.
*Update* as of July 14, they've fixed the offline magazine glitch
Horrible update 1/5
Nothing is improved and the offline version does not work. Please just put back the old version! RW is not listening.
Horrible app 1/5
Like the magazine, but the app stinks. Bad enough that I am not renewing subscription next time it is up.
App is broken and ugly 1/5
I tried to subscribe for a year, and was charged accordingly, however I can't access the magazine except for the timed preview. I contacted their support and their solution was to reinstall the app which didn't help. I went through the free preview and instead of an actual, digital magazine, it's all chopped up into individual articles. Very poor.
Used to be good 1/5
The update to the app totally ruined the experience. It used to be well designed and simple to use, but no longer.
So terrible 1/5
By Gizelle Anahi
I can't believe they ruined the app so bad! I hadn't accessed it for a couple of months back when it was a nice looking magazine. Now it's a dumbed down spammy looking design which is more appropriate for a free edition of some start up newspaper. Cancelling digital subscriptions.
Way to screw up your magazine 2/5
By CC in AZ
Loved the content, still do. I hate getting to it. There was NOTHING wrong with the old format. I like the way a magazine reads, not this abortion.
Great app 5/5
Don't understand all the negative reviews. App works great for me and I love the magazine and extra articles
Ruined a good thing 1/5
I liked having my RW mags on my device, flipping pages like a magazine, marked my favorite articles, and could read them when not connected. Then they "improved it". It doesn't work off line, although you can download individual articles. I had just renewed prior to the change. I turned off renewal so I don't pay anymore for this worthless way to present their magazine. All my old downloaded issues are gone, and there is no enjoyment using this app.
If you want to read RW, go buy a paper copy!
Hate it 1/5
I like the magazine but now I hate the app. No offline reading without using facebook or email! DUD!!!
I subscribed every year for the digital version, but this will have to be the year I wait until the format is fixed.
Best running news 5/5
Fav running magazine
Poor update 1/5
Between the bugs, poor resolution and poor user interface, it's a rough update.
Horrible new format, hard to navigate 1/5
This new look is boggy and slow to respond to finger swipes. There is a noticeable lag when going to a new page or just scrolling through one page.
As far as readability there isn't much positive to say. I like the clean look, but there isn't much to anchor my eyes as I move around each page. The narrower columns of the previous look were easier to read (and yes, I know that is because they are just like the print magazine). Runner's World could incorporate a similar design to what Outside magazine uses - it retains the look and feel of a print magazine, but allows you to scroll through articles without sacrificing readability. It looks familiar, but manages to keep a lot of information on the page without looking cluttered (no more continued on page ## anymore!). Everything looks so spaced out now with the new design, and with the small type it is harder to read. I'll check out the print edition - but if this redesign extends to that as well, I'm cancelling my subscription. Sorry, Runner's World.
Paid for a subscription on iTunes but the app won't give me access. Called the phone number in the app but they have no clue as to how to fix it. Wasted $20.
Reads like a poorly made website, not a magazine. Just cancelled my subscription.
Bad update 1/5
Just renewed my runners world subscription for $19.95 and haven't been able to read an article of the last issue - March 2017, its blocked, the price tag is still there. Already tried 'restore purchases', restarting de app, and even deleting and downloading the app again. Sent feedback asking for help and no answer yet. Disappointing.
It used to work fine, why mess with it? Why do I have to set up a new account to read offline? Why is PDF mode so bad now? Why is text mode so useless? Why did I pay for a year of this from iTunes? Enjoy my $20, it's the last of my money you'll see.
Worst update ever-not renewing my subscription 1/5
By Magic Spellz
Before the update, I rated Runner's World 5 stars, because the App worked like a charm. After the update, I will have to cancel my subscription because everything that used to work is broken now:
- The app doesn't remember where I stopped reading, so I am always starting at the beginning of the issue.
- All my favorite articles I saved over the last couple of years (!) are gone! Can you imagine my frustration?
- The intro says that you can favorite articles. I don't even see this option (I have an iPad Air 2), so no, it's not my device!
- The app freezed up on me 3 times in the last 10 minutes. Every time I reopen the app, you guessed it right, I have to start reading on page 1 again.
Why oh why did you have to make a new app? I have a guess here: The publisher got a cutthroat quote from another supplier to make the app for half the yearly cost. The publisher thought, oh good, we can save money! And they ditched an app that was working perfectly fine and did what it was supposed to do for an utter mess. Thank you Rodale for caring for your readers. I can't believe this is happening with such a reputable publication as Runner's World.
Update: Oh, you have to be logged in with Facebook to save favorite articles! How reader friendly!
Please restore the old app ASAP!
I wrote my first review in early December and nothing has changed, I won't be renewing my subscription.
This format change for the Rodale publications was a horrible idea. The previous version was awesome and I really looked forward to it. It also had video and audio content and was interactive. This low-res PDF thing is a joke. It reminds me of my high school yearbook. Why would I pay for this? The only thing that looks not-wonky in the magazine are the ads, because at least those look like a scan. I feel like I've waited long enough for a fix on this awful format, so I'm cancelling. It is unpleasant to use this app. I don't know what Rodale was thinking.
Horrible update 1/5
I've cancelled my iOS subscription a a result of this horrible update. Looking for an alternative method that is user friendly. What was a decent app has turned into a horrible ux mess! Do yourself a favor and avoid this app if you can.
App simply does not work 1/5
By Jane Quilter
I spent a lot of time emailing this app management after purchasing a subscription. I could not access the current issue---the app kept requesting that I pay the $4.95 single issue price, after I had purchased a subscription. I followed all instructions multiple times, deleting and reinstalling the app, restarting my iPad, etc. I finally registered a complaint with ITunes and got a refund.
So bad, I've cancelled 1/5
The app used to be quite user friendly and enjoyable to use. Now it is simply horrible. I feel like they turned back the clocks to 1999. It is slow to load and text driven.
I can't fathom why they would have made this change. It's so bad, I've stopped even opening the app for new issues. Needless to say, I've cancelled my subscription. Maybe I will come back if they fix things, but definitely not before.
Worse than Nook Version 1/5
By Mark in Brooklyn
No preview on PDF version, unlike Nook and how it was previously on iOS. Offline reading is broken, you can't tell when the entire magazine is downloaded or even IF its downloaded, and the PDF version always starts from page one even if the last page you were reading was 60 pages in. And when you turn a page, it takes an age to render.
The article view is not a replacement for the prior experience. It might work on the iPhone but the iPad version is much much worse.
Somehow an app that has been great since 2011 has been completely borked. Nice one.
Low resolution PDF= ripped off 1/5
This app used to work well with the IPAD. They dumbed it down and now it's just a low quality PDF or an option to read text with a few pictures. Apparently they no longer value appreciation of the graphical interface an iPad can provide.
What happened? 1/5
Suddenly, the app won't open and I can't see the magazine. This has really been frustrating since the last update. I'm considering cancelling with all the issues I'm having
New format awful 1/5
By D o n a l d
Bring back the old format of the magazine or I will not be renewing. Why not leave good enough alone?
Gave this most recent update a try, still a horrible design. Already deleted app again and subscription still cancelled.
Terrible Redesign 1/5
Worst redesign ever. Constant crashing and broken interface. Will be cancelling my subscription unless fixed.
By Occasional bird watcher
This app has completely ruined the ability to enjoy this quality magazine. It's difficult to navigate. You download for offline reading only to find the issue isn't there. After several years as an online subscriber I'm contacting them today to change back to print. Yes, it's that bad.
Horrible update 1/5
I loved the Runners World app before the update. I would even brag about it and show it to my friends. I bought the subscription because of the app and the app was very close to an actual magazine but with additional features. This latest update is horrible. It's not even usable and the developers are going the wrong direction. They need to bring back the old one.
Really, Really Lousy App 1/5
By John Mulholland
I have an original iPad, and up until the December edition, I was able to access my magazine. I can view it on my iPhone 6, but it's in pdf which, as many people have noted below, is unfriendly. I've reached out to them numerous times via social media, and have received no response. I'll not be renewing when my current subscription is up in March.
New version is pretty bad 2/5
Old version was much better on iPad. Now, in order to get the magazine style layout, you have to hunt for the PDF view, which has horribly pixelated images. Plus, it's lost the nice way of navigating through that it used to have. Hopefully they'll bring back some of the older features and fix the issues!
By Download it haha
What did the app developers do? Broken. Slow. Crashes.
How do you even use the new format?!? 1/5
By Running Wx Man
I've given up using the app. No clue how to even navigate it. How could they go backwards in technology and usability?
Ruined the app 1/5
Completely ruined the RW iPad experience. Used to be like reading the print version, but enhanced. Now it's just plain horrible. Just canceled my subscription.
Old format was better 1/5
The old format was a far better user experience. Not only is the new format bland, but it's awkward to use. I miss being able to swipe through the actual spreads from the magazine.
Really should get zero stars 1/5
What everyone else has said here. This is the worst magazine app ever (seems that rodale's other magazines' apps have also suffered the same fate). No functionality, clunky and unwieldy to use. It's like some sort of beta version of a magazine app in the early days of apps. Who thought this was good?! Absolutely unreadable. Will cancel digital subscription if this is not fixed.
Worst update ever 1/5
What I loved about the old version is that I could still get the experience of reading the actual magazine by swiping through page by page. The new version continues to be awkward and lacking in any kind of flow. The little how-to that was inserted when you open the app does not help! Please, bring back the old format!
Upgraded App = Degraded Experience 1/5
The previous app was wonderful. The staff at Runners World had done nice upgrades over the years that made the digital version a pleasure to read. This new update has completely ruined the digital experience. Until they fix this experience, I will be moving back to print format. So much for going green.
Slow loading 2/5
I love to read RW on my iPad but the new app really needs to be improved. It is hard to get around in magazine and it is very slow loading.
Super glitchy 1/5
Terrible app, can't view PDF version offline. Please go back to the old magazine style format, which was great!
all this great content, all in one place. good stuff.
Great app 5/5
By Clark NY
Nice I like it
Negative stars 1/5
Cancelled my digital subscription because of this horrendous update. Not sure how this was released but somebody needs fired. Unfortunately they've probably already been promoted. Terrible terrible terrible.
Used to be great...now terrible 1/5
Used to be a great app, fast page transitions and easy to use. The new and improved (?) app is a complete mess. I will cancel my subscription if RW doesn't change back to the old version.
If it ain't broke... 1/5
By Dr. Evil's Hog
I subscribe to several magazines that are supported by MAZ, including Runner's World, Bicycling & Men's Fitness.
I have enjoyed them all over the years and they are all now non-functional. I very much enjoyed having the issues download for air travel, no despite following directions (when the app does work) they are not available.
Please roll this app back to the previous version. This is not only not an improvement, it is about to cause me to discontinue my subscriptions.
By dancing tree
You took a perfectly serviceable app and set it back by about 10 years!!! Forget that I can't remove old issues any more, how about just letting me see the magazine in its print format? When your shoe guide says "see the chart to the right" and I CAN'T SEE THE CHART TO THE RIGHT or even figure out to which graphic it's referring, that is not helpful!! Plus, why are the paragraphs numbered?? It's like your showing us the magazine in draft format before it goes to print.
While you're fixing this one, please fix Women's Health, too, or you'll be losing a subscriber of both magazines.
Can't even open app 1/5
I'm a previous subscriber and I was hoping to catch back up with one of my favorite magazines, but I can't even get the app to open! Every time I try to download an issue, the app crashes and refuses to reopen.
I sent an email to customer support and was told to delete the app, download again and check for updates. Which was the first thing I did before contacting customer support. Since I responded with that information, however, I've received no response.
I'm extremely disappointed and I would love a refund for my subscription. Do not bother downloading this app. Subscribe through the Nook app so you have a chance of actually being able to open and read the magazine.