App is a useless joke 1/5
As an online-only subscriber to the Express-News, I am asking myself why I bother. This app is useless, I usually have to relaunch it ten or more times just to read one article. It freezes up constantly. It wastes far more of my time than the subscription is worth. And these problems have existed for years and not been fixed or markedly improved.
For shame, Hearst.
By Stuck with EN
Won’t refresh automatically 50% of the time. Locks up and have to exit/restart, often with no success. Already notified help - they said to ensure I was running latest update. I was! They do not inspire confidence. Wish there was an alternative for San Antonio centric news.
This is a terrible app 1/5
By Red yucca
Worst app I have ever had. Don't waste your money!!
What a disappointment 1/5
Such a sorry excuse for a news outlet. Outdated content featured. Every heard of archives? Navigation is sluggish & incomplete. No help from Hearst? Waste of time.
Frequent freezes, hard to navigate 1/5
By Nancy Pants 2
Despite another recent update, the app hasn't gotten any better. It still freezes frequently and is incredibly slow to move from one story to the next. If you love a spinning wheel and morning frustration, this app's for you. When are y'all going to get it together???? Now it keeps asking me to login and won't take my password in spite of the fact that I've saved my login! WTH!!!
By Mo Mc
Never opens up on first try. Extremely slow navigating.
Needs to get better 1/5
By Dog whistle sucker
Same headlines for days at a time, nothing new in their news. Local info is lacking, I can find national news faster anywhere. Needs a ton of work.
Gave it 1 Star.... 1/5
Gave it one star because you cannot give anything lower. It crashes and freezes repeatedly. And, let's face it, it is not a great newspaper to begin with.
Ditto Texas Slam 1/5
By Wasted dinero
Slow, when it works at all.
A new iPad helped, but it remains unreliable. It may be a bit better than in earlier versions but it still needs work.
Worst app 1/5
Always difficult to manage, closes automatically
Content stays the same for weeks
Very frustrating app 1/5
By Texas Slam
I want to use and like this app. It would be the most convenient way for me to keep up with local news while traveling. But it is the most unstable app I've tried to use. Constant crashes and hang ups make it almost useless. A newspaper app is no longer novel stuff - plenty of companies have a perfectly serviceable product. This one is embarrassingly buggy.
No to this App, Yes to Digital Version on website 1/5
This app is very slow and isn't updated nearly enough for a pay service. On the other hand, the digital subscription to the E-N is great. Recommend going with that option instead as it mirrors the actual newspaper
Terrible app 1/5
If you love to watch spinning circles instead of reading with your coffee this app is for you. If it ever does load you will be informed by zombie articles sometimes weeks old which never go away. I can't use this app.
Bad app. Slow. Inconsistent. 1/5
This app is never dependable. When you open it, you always have to wait; sometimes close it; it just doesn't work the first time ever! The news does not get refreshed. You were constantly having to close the app. Wait 10 to 15 seconds. Reopen the app. And hope and pray that you get today's news.
Slow and no go 1/5
By Hectic Sceptic
Takes forever to load fresh content, that is when it will. Locks up with a white screen. When you do get content, much of what's in the daily paper is missing. What's the point of reading it?
Very slow 2/5
The minutes drag by excruciatingly as I wait for the stories to refresh.
This app is HOPELESS 3/5
I don't even try using this any more. Splash screen says "it's a new day, loading front page", but it reloads whatever the last successful update was ( which is several weeks old in my case). A pathetic excuse for a news app.
June 15, 2017 app update:. More of the same. I launch the app, it "updates" to today. Unfortunately I'm staring at probably six week old news. Game 1 of the Spurs-Rockets playoff series is the headline.
June 17, 2017: Looks like it may finally be fixed, the app has updated to the current news two days in a row. Yay!!
July 9, 2017: Back to its old tricks, says it's updating yet the news is over a week old. I give up, I'm uninstalling it.
Needs work. A LOT of work. 1/5
By Hugh D.
2017 update: Confusing subscription offerings. Subscribing via the App Store does not include access to the website. Customer service advises getting a refund from Apple and then subscribing through their website in order to get access to the iPad app AND the website. Wait, what? Exasperating.
2014: Buggy, unreliable, crashes regularly, often can't connect to servers, very limited content. Better off subscribing to the website.
Incomplete! Missing the best pieces... 2/5
The paper has some excellent local writers and editors, but the app gives you only a select few of their articles, missing some of the best ones. (Or if they're there, they're hard to find!) Please give us all of the editorials and local op-ed columns, all searchable and in one place. Thank you.
"Olds"paper App 1/5
What's the point of subscribing to an news app when all it does is rehash old information? This started out with lots of promise although the app itself was a bit kludgy. Now, instead of calling it a newspaper app, you may as well call it an "olds"paper app! Very disappointing! 😡
Not even trying... Bye. 2/5
Do not develop a product unless your going to take it serious.
Since e-edition app doesn't open, tried this app and it's another disappointment. Just would appreciate DAILY news, not repeats of old news each day. Fix it.......please 🙏🏼
Give me back old version 1/5
This is horrible! Don't fix something if it's not broken. Give me back old version.
By Alderete III
Load times are horrible. Isn't my internet connection, multiple tries at different locations, same result. Don't even try if you aren't on WiFi, app will crash. I've never reviewed an app before but had to with this one because it is so bad.
Why Bother? 1/5
By Sandi Claus
First, unless I missed it, there was no advance warning of the change or my existing app no longer working. (In fairness, I was out of the country for 10 days recently.). This one is very difficult to navigate, hard to find what I want, & generally a mess. I hate to see the demise of newspapers, especially investigative reporting, but this hastens it.
By Mrs. Bella Swan
Not an improvement at all.
The content on the app is not even close to the actual newspaper.
Not an improvement 3/5
While the new app initially loaded more quickly, it's sections simply don't match the physical paper. There is no "metro" section, for instance. This app feels like it was made for Hearst and imposed on the EN. Now I find it easier to read the print version than this one.
Still can't change editions 2/5
Same problem for some time. Once I go past the current date I can't go back. Fix it please!!!
SA Express & News ver.12-16-16 1/5
This version is hard to navigate and read compared to the 2014 issue which I love. The older version let's you read it like a paper copy with two pages open. The new version says it will but I cannot figure it out plus has extra pics and other news being updated every hour. I have tried to contact support but the iPad version and not speak to a tech.. When I call they tell me they cannot help me and they will get a tech. to respond, no response and I even sent an email...no response. BAD
This App Makes Me Mad! 1/5
Even though I subscribe to the print version of the paper which is delivered to my home, they want to force me to pay another subscription to use this app.
Not stable but better than nothing 2/5
Lacks any of the functionality of the top line newsreader apps. Pictures are slow to load. It is buggy and freezes a lot.
Terrible and frustrating app!
Still needs work 2/5
By San Antonian
Usability of the app has improved slightly over the last couple of years but I still experience ridiculous user interface errors on my iPhone 7 plus (and previously on my 6 plus and 6S plus). For example, you scroll down reading an article and it gets cut off. You can see the top of the letters of the bottom sentence but you can't quite read the words. Apparently nobody at SA Express uses the app? Please hire a professional app developer that knows what they are doing. I imagine the reason why SA Express doesn't pay much attention to this app is because most people cancel their subscription because of the poor user experience but I have been hanging in there thinking things will get better. SA Express...sh*t or get off the pot.
This is the 3rd time I've tried to subscribe. First 2 attempts was a year ago when this site wouldn't take my pymnt. Now it has taken my pymnt and it asks for my zip code and house address number which I just entered and it says they can't find it. Why?
Nothing "express" about SA express news 1/5
Worst app I have used. It takes forever to open. I often have to close it and reopen for stories to open. It does not occur with any other newspaper app I have. The only thing worse than this app is Express newspaper delivery team. I had to drop paper delivery after 35 years because it was only being delivered 3 out of every 7 days.
SA express needs to get a new team.
Difficult to use 2/5
Does not maintain fact you are subscriber or hold your log-in. No help available. iPad version better. Web version also good. iPhone version (this review) not good.
Works o.k. and Delivers Local News 4/5
Functions well as a news source, especially for local news.
It's almost okay... 2/5
Is it better than it was when it launched? Sure. But it is still very unreliable. The app freezes routinely. Zombie articles continue to exist.
Not a good app. 1/5
iPad app better for reading. This app misses every mark: no puzzles, sudoku, etc. doesn't read like a newspaper. Want my money back.
As an online only subscriber this app is terrible and makes the subscription useless. Continuously takes to you the subscription manager where you can successfully login only to be redirected back to the article for one second then redirected back to the subscription manager. The only parts of the app that works are the headline browser pages. Then, to top things off, when you submit a support request from the app the mail is rejected by the mail server because the support email address is unknown. Just terrible. I regret that I bought my subscription. I would give the app negative stars if I could. They should pay me to be the software tester. I'm paying for something that I'm not getting and then finding the problems with their stuff for free as a bonus. I won't renew unless this thing gets a lot better. Terrible. Simply terrible.
It just stinks 1/5
Still get message that I must connect to the Internet when I am connected on some articles. Aggravating to say the least. I have been getting the same picture on the second page for months. Randomly it asks me to login. I can't think of a worse app on my iPad. I would give it 0 stars if possibles. Update: Nothing fixed in months.
Update: Can't tell if their new app they have been hyping for weeks works. I tried to use it and it ask me to login. I tried using the password that I know is correct with no luck. Tried link to reset and never received an email with a password rest. No a good preview so far.
Update: app crashes before it loads. What a bunch of garbage.
Unresponsive, repetitive content poor performance 1/5
Save your money. If you're expecting the same content as the printed newspaper subscription, it's not there. Most often the same content is repeated for days. Most often, the app is unresponsive with articles simply refusing to load for extended periods- most often I can completely finish a complete breakfast without one single article loading. Not an issue with my wireless as everything else is fast. Jus t not THIS app. Seems to get better later in the day. If you're looking for news content, there are many other options available, even free ones that's not repetitive and slow to load. With the decline in local print news, you would think an online offering would be robust, up to date and responsive. Not the case on any point with this app.
Fix this thing! (Update*) 1/5
By Boerne gal
*What happened to the app reset feature? Before, if the app froze, you could go back into settings and use the reset to fix it....it's gone! Please return it! Since the latest update, the first article you tap will start loading and take forever and often just gets stuck. Can't read it if it won't open!*
I'd give it zero stars if I could. The old app worked well, and the new one, while I preferred the old version, would at least open before this last update. And even though I AM a paid subscriber to the app, it denies access to extra content like recipes. I've emailed and they just don't seem interested in addressing that issue. I don't want a paper delivered...this should be a full-featured alternative or state that you're not getting access. If they can't get it together, I won't renew.
As soon as you want to read something it simply wouldn't let you with the "buy suscription" pop-up. Deleted it on the spot.
Functional but takes up too much space .. 1/5
With the latest update I can finally load up stories which is minimum functionality but it's still slow and inexplicably the app takes up 750MB of space on my phone. Is it storing several years worth of stories???
Until they fix this app where it works after you pay for it I advise everyone not to subscribe to it. This is typical of the Express News when they have a good idea they can't follow through. I would fire the electronic media staff and hire some high school kids they could make it work.
I have been unable to access the paper through the app for over 2 months. When it worked (in the past) I enjoyed getting my news online.
Still not working login 1/5
So I was sure to make a separate app login from the primary account. It said to confirm the account through an email that would be sent. I haven't received it and it's been over 15 hours. I still can't login even though I still pay for a physical paper subscription. So then what's the point of the app if I can't even login. Pointless.