Need alerts and keep logged in option 1/5
Need an option to set up text and/or email alerts when you reach certain kWh levels per month. Then you won’t have to go to the app every day. Need option to stay logged in constantly. See ATT wireless app for account monitoring for example. Especially for data monitoring.
Doesn’t show my daily usage
Works but has issues ... 3/5
In landscape mode, the login screen disappears? You have to minimize the bar at the bottom to see. Then when you start typing is disappears again. How does this pass testing? Works ok in portrait mode.
Update fracked up my usage 1/5
What up the new update shows temp but not usage when I go to check daily usage. You need to fix it. Was good till the new update
Great app 5/5
I really like SmartHub. Easy to use to make payments and view usage.
Love it 5/5
By The Ausbrooks
I absolutely love this app!! It’s super convenient, always works and best of all it’s easy!! I just wish more of my providers used it!
Feels very amateur 2/5
Why can’t I set my account for text updates or true app notifications?
I can do those things on the website.
Overall, it feels very amateur, both in appearance and functionality.
Log In wifi only 1/5
I have not been able to lit in unless I'm connected to wifi. It has been like this for the last couple updates. Please fix this
The worst app I ever seen. 1/5
When ever I try to make a payment trough this app on my IPhone and get to the point of entering my card security code they don't allow me to do it. Doesn't make any difference how many times I try there is no way for me to make a payment on this app. There is not way to pay with a credit card only allows payments by bank check or savings account something I consider to be very stupid.
App is useful for following power usage data. However, I would appreciate being able to use TouchID for easier access (rather than user ID/password).
Using daily 4/5
By Facebook User1992
I really like this app and being able to view my daily electricity usage. I wish it had one main features added though.
Display usage cost along with kWh and temperature based on your specific provider. (Ex: I use 25 kWh yesterday so it shows I used $2.00 worth of electricity.) also could calculate hourly based on usage.
For budgeting purposes, it would be nice too see how much my electricity bill is going to be before I get my end of the month statement and without having to navigate through my utility providers website to calculate it. Maybe I could be more careful if it gets more expensive than I was expecting.
NO CREDIT CARD OPTION 1/5
By Libbles N Florida
I always like to pay my bill using my credit card so I get my points. This app only lets you pay using a bank account (savings or checking).
Doesn’t work at my house 1/5
By Suzy nurse
Hasn’t posted usage since September 26.
This app works great! 5/5
This app is well done and very useful. It helps you keep track of your usage per hour. I'm in a small rural Texas town with a co-op electric company and yet I get a lot better information than I do from a very large utility in Plano, Texas
101517 App continues to improve.
Billing statement 1/5
Cannot get billing statement.
Only missing one thing 2/5
Update 9/14/17 - Received an update this morning so developers are servicing the app. They still have not included the thing I mention below about ability to schedule payments on a specific date rather than instantaneously. Even though this is a good app I'm reducing my rating because they don't appear to be listening and offering a feature most online payment functions offer. Rating goes up to a 5 with this feature added to the app.
This seems like a very serviceable app. Does what it's supposed to do. Only thing it lacks and in my mind it's a pretty huge miss...is the capability to schedule payments. That is, select a specific date when the payment will actually be made. As it is now, the transaction is processed immediately. That's not the way I like to roll. Much prefer to set a date for payment.
By Good App1211
Functional but has an odd requirement that you use 2 fingers to move the outage map. I use a stylus to keep my screen clean so the 2 finger thing is a pain. The extra finger provides no extra functioning that I can see.
Works well 4/5
The app works well. Please add Touch ID and Apple Pay support.
Auto Pay severely flawed 1/5
App does not allow the removal of old credit cards. You can add new cards, but auto pay continues to try and use old card. I have to change my card on the website link through my electric provider every time my card changes. I am able to make a payment with new card manually, but auto pay doesn't work until updated on website. Makes the app obsolete
What Happened????? 1/5
App was working great. Now it doesn't pull up any of my information. What a disappointment.
Can't Log In 2/5
Can not log in using information that I have been using. Checked with my TV/wi-fi provider. They confirmed I was using the proper log-in information. The provider tried the log in with no results. They told me the problem was with SmartHub. When I contacted SmartHub I was told to contact my provider. Very frustrating.
It works and it's great butttt.... 3/5
I love this app and the ability to pay through it and monitor my usage. But your design has flaws. When I go to swipe up on the notifications to clear them or just to check them 99.9999% of the time I end up bringing up my iPhone control panel instead. There is plenty of real estate to move the notification button somewhere else so I can read my notifications other wise I'll have these notifications until the end of time.
Love it! 4/5
I really enjoy viewing my usage on my phone. I can see how I'm doing in keeping my bill down while staying comfortable. I do wish the paperless option would stop asking me every time I use the app. All in all I think it is a great tool for me.
SmartHub is not working. 1/5
It worked for awhile but for the last month, the icon is blacked out on my iPhone 6 Plus. It won't let me delete it and won't update. So, right now it stinks.
Great app!!!! I wish I could have all of my utilities on this app. Very easy to use.
Can't use with 2 different providers 1/5
Worthless until I can use all my providers on it without having to sign out of either one.
Was excited 1/5
By mr tools
I was excited when I first downloaded it and used it . I thought how cool is this. Now it doesn't recognize my username or password and says I'm locked out. Maybe it will be fixed soon.
2 Utility Companies 1/5
I have been using this app for one utility company for about a year. No problems. Now a second utility company I use is transferring to this app. I can't use this app with both companies. Need to be able to login and out without having to clear everything.
Great from day 1 5/5
Have been using to report outage, check outage map and also pay bill. Has worked great for everything for VEC. Appreciate it.
Payment incorrect 1/5
Paid $200 before my utility bill was due. Had a $200 credit. Bill came for $203. Shows balance due of $3. Paid it. App shows I owe $116. That is no numerical combination of any amount I've paid or owed! What is wrong with this app??? Calling utilities on the phone reflects correct bill, but smart hub app and website seem to do their own math and want me to pay more than I owe!!
Can't use two pay different bills 2/5
Would be better if u could use to keep up with more than one bill
When it worked, it was great. I could keep up with my daily usage. It hasn't worked in weeks, and nobody can tell me why. Useless app at this point.
Been down for weeks 1/5
By Fantasy Me
Apparently LJEC sold to FreeState. App has been useless for weeks. It's a major pain trying to pay on the website.
Can't have more than one provider.... 2/5
I have been using this app for a couple of years now to pay my electric bill. I received notice that my phone company is now also a part of smarthub. I thought great I can keep track of two bills with the same app. Not the case!!! This app will only allow me to select one provider. Fix this please!!!
Great at first 1/5
I loved the convenience of using this app to pay my electric bills at first. One day when I went to sign in, it stopped accepting my sign in information (that has not changed) and will not send me the link to recover.
OK - for on-line bill pay out in the sticks. 3/5
By Bubba the Road Dog
I appreciate Wheatland Electric (finally) getting an on-line bill payment system. But that is about it for this app. I don't understand why an electric utility company does not have their own app? This app is obviously some 3rd party service & a generic name? (Might be confusing). The functions seem fine as long as the Russian's don't hack into them. It seems if you have more than one account that contracts with this app you will have to log on for each account, but if they all had their own app you would have to log on separately anyway.
No multiple provider support 1/5
I have two service providers using this service for billing and I have to restart the app from scratch on setup for each provider to use this app. Making payments a total frustration every time monthly. I have since dropped using this app as a payment solution because it does nothing but make things inconvenient and a total hassle to use. Try having your internet provider and your electric company say to use this app, and suddenly you have to delete everything you just did for one provider, only to re-enter all information for the second service that you use, only to delete that and re-enter the original to go back.... Just use the websites, don't bother with this until multiple provider support is offered, because they obviously don't think merchants will expand to use this product.
Best app!!! 5/5
I have become more conscious of my power consumption and real needs.
This app has been instrumental in comfortably reducing my power bill and most important my carbon foot print.
Got it down to 0.7kwh when I travel. How? Simple disconnect all devices and leaving only the refrigerator and alarm.
Realized that the "high speed" modem is one of the biggest energy consumers, followed by anything that it is wifi.
Enjoy this app and save some $ and at the same time reduce your carbon footprint
All the best!
Love this app. 5/5
I love to see how much power I have used for the day. Helps me to conserve on power usage.
Not a good app 1/5
App never works when trying to log in to pay or view bill
Okay...needs improvements though 3/5
The app does do what it is suppose to do. It is fairly easy to navigate and pay your bill on line.
My biggest complaint is that it only keeps one utility company logged in. If you have more than one utility company that requires you to use Smart Hub to make payments on line, then you have to go into the settings, find the other utility, confirm it and then log into it. Then when it comes time to pay another utility, you go through the whole process again.
I don't understand why it can't remember all your utility companies that you use the app to pay bills.
Nice, but needs more capabilities 3/5
By Sir Shank A Lot
Nice for one utility, but if you have multiple utilities that use SmartHub, you have to log out and log in to manage each individual account. You should be able to log in once and have all of your utility accounts services by SmartHub be available.
Useful app. The one thing I do not like about it is the units for kilowatt usage on the left side change every day. In an effort to make the graph look the same every day by the developer , you actually cannot see the variability in your usage on a daily basis visually only of the patterns of peaks and low use. . Small issue but I really wish you could set the graph at the same range.
Not so "Smart"hub 1/5
Stupid design for multiple service providers. Having to search for different provider every time to switch and pay different bills. More like dumbhub!
Add accounts 3/5
By Anni C.
We have both electric and internet through the same CoOp company. I can only view electric in the app and have to go through a browser to see both. Please make this capability!
Multiple accounts 3/5
I would like to be able to access multiple accounts through this app. Give it the ability to switch between a few different accounts at ease
Multiple accounts 3/5
We have accounts with more than one coop provider. It would be nice to be able to easily switch between the two in the app...
Great app one major issue 4/5
The app is great, love the functionality and features. However in my area our utility company has both electric and broadband and they are billed separately. You can have only one or the other on the app. It is not possible to have two different accounts if they are listed as two different service providers in the app. My example is arrowhead electric cooperative for power and true North broadband for internet. You can access both via this app but because you can only list one service provider you can't have both of them in less you clear the data and resetting up the whole thing all over again.
User-friendly app 5/5
This is a very useful tool that has really helped us identify how we can cut down usage. The averages are very accurate and it's so easy to pay your bill and interact with my utility. Highly recommend!
Love the daily usage 5/5
I really love being able to see my daily usage, even down to the hour. Great app.