Can't Open App 1/5
By Mikey K 5252
I get a message when I open the SPG app that makes me update. I click the message and then go to the App Store, which has a button to Open the app. This takes me back to SPG app, which again shows me the update message. I'm traveling and can't get any of my hotel info, it's awful.
Visually, it works. Maybe it’s a hosting issue, but I find the app frequently non-responsive in good connection.
Downgrading review to a 1 star 1/5
Can't use the app anymore. It tells me to "update now" when I open it, and once I go to the App Store there's no updates for it.
Effective app with one flaw 3/5
By Hounded to expand
The SPG app is good for searching hotels and making reservations. The one thing that could be better is the credit card expiration date scroll bars. The selector appears at the bottom of the screen, which if you swipe up, can exit you out of the app. I would suggest a type in option over the swipe feature. Otherwise, this is a great simple app.
Needs help please 2/5
By Becky Tammy
Most hotel companies make booking on their app painless, but not SPG. Why can’t I keep my credit card saved? I hate having to input it each and every time. And when I enter it, the month I enter always defaults back to the current month. Overall, they need to take a look at the competition and get up to par.
“Our systems are currently down”
Our Systems Are Down... 1/5
Haven’t even stayed one night at a Starwood hotel yet (I’ve been loyal to Marriott for the last few years) and I’m already concerned for the quality of my stay this coming holiday. I’ve gotten the “Our systems are down. Please call SPG...” error message nearly every time I’ve logged into the app. I’m using your app; I don’t want to talk to a person.
WAY TO MANY ISSUES 2/5
As much as I stay, book with SPG family hotels and resorts this app has WAY to many issues with logging into your account, booking rooms and then finding out it’s a pre paid type reservation with NO REFUND options!!! This obviously doesn’t work for me since things change at a drop of a hat. Travel plans are consistently changing in our lives and I would NEVER book a reservation without a cancellation option as a Platinum member.
These issues need to be corrected ASAP!!..
No contact us feature 1/5
By Good for Texas
It's 2017. This should be expected.
Thanks for response. I never would have seen that on my own.
Missing locations 2/5
Searching for hotels on laptop I realized all of my information was on the app on my phone. So I decided to take my search there. I did not see the same hotel on the app as I was booking on the laptop in fact it said there were no hotels in that area. I had to put my information into the website on the laptop to continue booking for the location I needed. Is this a glitch?
Phenomenal app for the busy traveler 5/5
By Umi in NY
I travel 80+ nights per year for work, both domestically and abroad. I’ve come to expect (though still appreciate) the generally exceptional service, abundant amenities and high-quality properties associated with the Starwood “family.” These don’t surprise me any longer, but the ease of use and intuitive, efficient functionality on their mobile app sure did! Well designed, highly navigable and smooth - just what I need to manage a relentless travel schedule. Thanks SPG!
Best Card With Benefits 5/5
I love the Sheraton experience. Convenient. And with SPG points for everyday use it's just a blessing!
Seemless app 5/5
Easy to use, quick to make a reservation, and stores data if you wanted to. All room options are made available and explained/identified
Perfect for SPG Members 5/5
Ease of use for the SPG Member who likes to weigh their options for a preferred brand. List vs map including pricing and redemption levels. Just enough information provided in a sleek format.
App crashes 1/5
Seems since new update app keeps crashing & will not work-needs new fix
No internet connection 2/5
The app has been faulty. It always says I have no internet connection while I can use internet on any other application. So I can't even begin to do anything with the app at all. Very disappointing. I've been using Hhonors app and it's been great.
Crash every time 1/5
1. iOS 11.0.3
2. iPhone 6
3. SPG 7.0.1
Crash every time. I cannot open this app.
Can’t do hotel stuff 2/5
I can’t search for hotel and when it takes me to the hotel directory it freezes up and won’t do a thing. Useless if I can’t use to book a hotel. I guess I can check points but why go there if I can’t pick a hotel. Delete
Fully functional, great user experience 5/5
Clearly well done. Great experience booking a room with points.
App will not open 1/5
Just updated app today. Now it will not open.
The latest update...... 1/5
The latest update isn’t working, keeps crashing on loading. I have iPhone 6 and iOS 11.0.3
Overall great app 4/5
Had some early kinks, but most major bugs have been worked out. Intuitive interface, and very broad range of functionality for a hotel app (booking, loyalty account information, ustomer service, keyless entry, reservation changes, etc)
Only real shortcoming is no mobile checkin
Latest update crashes 1/5
Updated to the latest version on 26 October and it now won't open. I've tried opening the app 10+ times and it just crashes without opening. Yes, I'm on 10.3.2, but so what. Thanks SPG.
doesn't work anymore 2/5
This app was good in the past but now when I open the app I get a message prompting me to update and when I come to the App Store it shows that it's already updated. Can loop endlessly between the app's update prompt and the app store's OPEN prompt since there's no update available. Now it's completely unusable.
No Longer Updates Account Info 2/5
For a while now, I've been getting error messages that their system is down. Not sure what happened to the app, but it's not providing any information on one's SPG account.
It was a great app before their systems went down!
7.0 hangs 1/5
The latest version hangs my iPhone. Never install a .0 version.....
Update, deleted then re-installed then it worked.... Until they updated it again. Now mobile checkin fails with 'we didn't receive your data'. Get Tealeaf on your mobile app developers.....
App hangs or crashes while opening 3/5
By Dinesh Chhatpar
Very well designed app. But after the most recent application update it stopped working; either hangs or crashes while opening
Doesn’t work. Frustrating 3/5
By B. K. I. E.
Mobile checkin fails to connect constantly retries. Functionality is limited and pretty poorly implemented. Marriott and Hilton apps are 10 times better. Fix it Starwood.
Love the app 5/5
App works great for me, booking is very fast, stats are in line. Huge help on the go.
Terrible mess 2/5
Incomplete info, no way to save some info and go back, no way to change dates without restarting
They broke their own app 1/5
SPG broke their own app, and replaced it with a pop-up that asks you to call their 1800 number.
SPG APP REVIEW 2/5
The iPhone app version has no confirmation tab to secure you room selection, the lPad app continuously ask for address and visa info with out saving the information. Be nice to get this fixed
Ok on iPhone, useless on Watch. 1/5
By Zanzibar Buck-Buck McFate
Seems reasonably useful on iPhone, but won’t sync to Apple Watch even after deleting; installing, restarting, etc. multiple times. On the watch it just gives me a screen saying “Login or join today,” even though I’m already logged in on iPhone app. Uh, thanks. Westin hotels are very nice but I’ve been very unimpressed with this company’s electronic services.
Very nice App to navigate through, so easy and convenient!
Does not work at all 1/5
It keeps showing the systems are currently down for a couple weeks. I can’t use this one to check my stay.
Awesome app!! 5/5
Works great! Love it.
This is a Very Well Designed Mobile Application 5/5
Anyone who is familiar with the principles of mobile application development has to applaud this app; you can tell Starwood put in the time and money to ensure this app was well designed. There are no data/access errors, the interface is optimized perfectly for a touchscreen, and it has all the relevant information you could ever need about both current and upcoming stays. Most apps struggle doing only the above; this app does everything flawlessly - AND, it has keyless access capability enabled through the Bluetooth antenna (though admittedly, still something of a work in progress)
A Week of Technical Issues 2/5
By Captain Bob 1
This app has great potential. Unfortunately as it stands currently, I am unable to view any account or reservation information, and continually receive a prompt to call a customer service hotline because of a system error. Once remedied this will be a good app, but until then, even as I sit in an SPG hotel lobby, this app is useless.
I am fairly computer savvy but I don't use a lot of mobile apps. However I did find the SPG app to be pretty user friendly. I had no issues with it at all. Love me some SPG!
Works well 5/5
By FCC ru
Work really well.
The watch app has been broken forever 1/5
The phone app is good. The watch app is useless it crashes on sync.
App works now! 5/5
Originally wouldn’t sync with my phone and watch. But uninstalling and reinstalling both from scratch worked. Thanks!
Very Friendly 5/5
Always gets the best rate very friendly!
Great App, but... 5/5
I use the app a lot and find hotels and book them so it's functionality is working fine for me. My only concern is is doesn't update my stays and points or update hotel reservations made thru the website or hotel.
Update: the app cannot remember my country. I've tried several times to remedy this including calling the problem in. It's still much easier to book thru the website.
New search is nice 4/5
I like the ability to search for dates that a certain rate is available.
Missing Important Items 1/5
If booked with group - which I’m thinking is pretty common - cannot mobile checkout even though you receive notification you can.
Cannot find a reservation and add if the SPG number wasn’t added at time of booking.
Can be better 3/5
There are other offers in the full website. All offers should be offered in the app as well. I shouldn't have to do so much research on SPG to find the best offer or deal for me. But good deals.
Bad App 1/5
Hate the app.
Keeps crashing 1/5
Everytime I open it to view my account or update the info to the apple wallet it crashes or says system is down. I've reinstalled and still same issues
Raw Power 5/5