Bad update 1/5
By Ms. George
Won’t stay open on iPhone X all of a sudden.
Why Must Bluetooth be enabled ?! 2/5
Only used the app twice and I already deleted it. The moment you open the app, it keep asking you to turn on Bluetooth, and there is no way to dismiss it until you go to setting and go back to the app. What in the world is that feature and why must all users need to turn on bluetooth when all we need is to search for the room?!
App locks me out. 4/5
One problem with this app is it drops your login info every time you do a software update. Added annoyance. Also, can’t update password through the app. Have to get on a computer. Also annoying. I love SPG but don’t fully love this app.
Great app but always slow! 5/5
By DJ in Berlin
It’s been slow since I started using it. It’s faster than the website though, which is super slow.
Not useful 2/5
The app signs me out after every use, which makes it a pain to book anything.
Limited Flexibility 2/5
By COL Atkins
Can’t choose different room setups for multiple rooms on the mobile app
Keep getting “Can’t find your current location” error 1/5
No matter how many times I deleted, rebooted & reinstalled. It always had this can’t-find-your-current-location error. Please fix it.
Tough to work 2/5
Not very intuitive. Actually very hard to navigate and adjust settings.
iPhone X Constant App Crashes 1/5
The app crashes a few seconds after loading. Once in a while, it’ll function long enough to do something, but it’s rare.
Great App! 5/5
By Gamer777 Critic
APP is easy to use! Provides the best available rates, directions to and from hotel, contact information, local attractions, etc..
I have several apps from other hotel chains I frequent as well but none of them compare to the one SPG provides!
Great Interface 5/5
Great usability, allows me to book and view info for travel. Keyless doesn’t always work but that might be the hotel and not the app.
App Crashes a lot 1/5
By Tyler Bison
My iPhone app crashes frequently. I would like to use the mobile check-in, but it times out.
My Watch app just doesn’t login. It’s worthless. I sign in and out of my phone app, and have re-installed both several times. It’s too hard to get to work.
The biggest disappointment is that I can’t use my Watch as a key at the W.
No internet connection 1/5
Can’t ever get the AP to work. Always says no internet connection so I can’t log in. Tried reinstalling didn’t work.
Crap that I couldn’t use my points for the room type I wanted
Please fix app! 5/5
The app has improved a lot since the last build. Glad that it fills the full screen of the iPhone X.
App logs me out constantly 2/5
I hate having to log back in constantly and that is a pain
Keep crashing 1/5
App keep crashes and won’t be able to book
Good app but 3/5
Can’t use foreign telephone number in the personal info area. The app allows me to add but can’t use it as contact number as it doesn’t allow for me to complete the reservation. Once used a US number it was fine. Not convenient for people who don’t have a US number.
I LOVE SPG 5/5
I’m a huge SPG fan and longtime loyal customer. No program compares to SPG.
Credit card problem 1/5
I have memorized my credit card number because I have had to put the same number inside I your app every time even though it is in your system and works fine in the browser. Every time it asks me if I want to make it my default browser and I say yes. But it is never saved
Keeps Crashing 1/5
Keeps crashing on me. iPhone 8+
Adequate website 3/5
Website is solid, with all the features of a good hotel website. My only issue is that the site does not save credit card info. You must input your credit card data each time you reserve.
I wish... 4/5
I wish during the reservation process there is an area for you to add a guests name so you do not have to wait to add it at the check-in desk or call in advance.
Difficult to modify reservations in app 3/5
I usually book a reservation early with a flexible rate so I can keep an eye on prices but know I have a room if I don’t find anything better. If I do find a better rate, it’s nearly impossible to modify in the app (as opposed to cancelling). To modify, you are rerouted through the website and it never seems to work. It asks you to sign-in over and over and never changes the room rate or books the new room. I typically end up cancelling and rebooking because that can all be done fairly seamlessly through the app. I would really enjoy the app if that part was easier.
Hard app to use to find non pre-paid rates 1/5
By Dave the Rave 77
I do t like this app. In order to find room rates that are not prepaid, I had to scroll far down to find them.
How about a filter so I can easily get to the types of rates I am looking to find
Awesome app 5/5
By Bobby mcb
I use this app all the time it makes working and traveling very simple, good work. I find that it helps a great deal in making my decisions as to where to stay and the type of rooms that are available. Another good feature is that works very well and I have not been disappointed with the results. Thanks SPG!
Awful App 1/5
If my company notified me of my trip sooner, I would still(years)not book with SPG. This app and their website is horrendous with idiotic loop security and unreliable designs. Always have to waste hours logging in or card not accepting. Avoid at all cost, but this was an emergency.
Easy to use, booked within 5 min
Clunky interface 1/5
Not intuitive. It takes a number of tries to book a single reservation.
Confused and frustrated 1/5
Very hard to reserve. Changes rate and hotel after you already selected them. Have to know to search to start a reservation as there’s no reserve selection anywhere else. Cluttered with advertising and self promotion that gets in the way of using the app to do anything.
By Holako 11
I wanted to book 2 rooms, one with king and one twin.. could not do that on same booking. There has to be an option to select different bidding for room 1 and room2, ...etc
Map feature needs work 3/5
When searching hotels on a map, it is thoroughly annoying when it zooms out after clicking on one in a cluster. I zoomed in for a reason, leave it zoomed in
So so 3/5
Missing Face ID login
Can’t filter by brand
Love the app 5/5
I’m a platinum member and use the app constantly, I love it! It makes comparing properties, payment vs points options and amenities list readily available :))
Downgrading review to a 1 star 1/5
Useless if it's not backwards compatible to older iOS systems. Gonna have to uninstall now.
Not gonna be forced to update my iOS especially after apple admitted slowing older phones down with every update.
Disappointed. I cannot load this app onto my iPad. The previous version worked fine until the update...
Poor graphic design fundamentals 3/5
Color contrast is poor and makes reading and interacting difficult.
Great app for SPG rewards 5/5
Can’t even login 1/5
I have an iPhone X and Apple Watch 2. I cant even login to my spg account on my watch. It just says join or signup to your SPG account and doesn’t respond then. Some times it says syncing your account and goes back to the login or signup thing and then it’s useless. I have my spg open on my iPhone every time but no use. Absolutely useless.
SPG App needs work 2/5
I am tired of the SPG app never able to hold on to my login. Every time I have use it, I have to track down my SPG number and password rather than opening up the app ready to go. How about an upgrade w finger print recognition? How about some stability that when I open the app I am identified can start booking rather than signing in every time or being told that app is down. Other hotels seemed to have figured this out.
Best hotels ever! 5/5
By produce smile
Spg app makes booking so easy!
Will not work on iPad 2 does work on phone 3/5
Too bad you can not have an older version work on my iPad. Even better get it to work on older devices.
Very disappointed with the stupid upgrade 1/5
By Newmoon girl
In January 2018, the upgrade of this app forced iPhone users to upgrade the IOS to 11.x first. This is stupid. Most other apps continue to let users to use older version of app with older IOS! Fix this.
Great place 5/5
By A par
Best hidden secret in Avon / Beaver Creek! Staff is amazing
Buggy app 2/5
The app is buggy, many times it won’t let you cancel reservations, and generally frustrating to use
Good app but why do I have to login every time there is an update 3/5
The app is good and gets you a long way but it's pretty annoying that every time they make an update you have to find your password and re login again to the app.
If they enabled login through finger/ face that would be a whole lot better or cache the password so they do not re-entered. Many others do this and its much more useful.
From a Platinum guest... 1/5
By Lee in Miami
The worst app I see in all my travels. This app never works properly. Credit card info is incorrect, rooms can’t be booked, just a complete failure to perform.
I would have thought that Marriott would not tolerate the incompetence displayed in the app. But, it continues to disappoint every single time i try to use it! Thank God I can still reach an operator by phone to complete my reservation.
Come on guys! You can do much better!
good app 5/5
Always use for booking. Good one
SPG FOR LIFE!!! 5/5
There is no better chain of hotels! The app is easy and awesome! The rewards program is the best in the industry; hands down. I love SPG! They know how to treat their Gold and Platinum members!
Update is broken. 1/5
By Easy Victor
App is requiring me to update itself. It doesn't now recognize iOS 9.x which I use. I can't use the old app, and I can't use the new app.
Brilliant move. Not.