Great experience 5/5
Spot Hero makes going downtown Chicago more enjoyable. Also, I love that Soot Hero Support is readily available. For example, I called the support team to help me find a parking location close to my destination. I picked one much further. Another time, promo code didn’t apply to reservation so I called and the team resolved the problem. Spot Hero is my Hero!!!
Very useful app 5/5
Great app! Has saved me money and aggravation. If you park in New York City, this app is a must have!
Superior service. 5/5
Saves time and worrying. Can’t say enough how wonderful this app.
Love Spothero 5/5
Love using this app when I head to the city! Always find great spots for cheap!! ❤️
Great app! Get parking and save money! 5/5
This app works wonderfully! Great service and never a trouble. Highly recommended for getting parking in large cities and saving money! I use it in Chicago and get great parking, with no hassles.
Poor App Integration 2/5
They sent me a promo for $10 off If I pay using Google Pay yet GPay is not an option offered in the app. Spent 30 minutes trying to get it to work before giving up and paying full price. If you are going to make an offer you should make sure it can be fulfilled.
Terrific App 5/5
I can’t tell you how much money I’ve saved using this app. It’s one of the most important apps I have on my phone. The user experience is great. The only issue I have is that the promo codes are sent to my email account, rather than the app itself. So if I need a spot and don’t have my email, I lose out on the discount. Can Spot Hero send the promo codes to the app itself?
Great app, whenever we’re in downtown Chicago 5/5
We always rely on SpotHero to find us a parking spot with a competitive rate. Before we used to go to the city’s website to locate and then call the parking management directly to confirm the rate before heading out. This is no longer needed with SpotHero, which offers real-time quote and the ability to secure the spot, all at your fingertips!
Needed a place to park my car in Manhattan, used this app for the first time. Ended up saving me five dollars and gave me peace of mind knowing that my parking spot would be there waiting for me . Highly recommend
Saves money 5/5
Does what it needs to, and saves money. It gives nice options for directions too!
App needs to be like website 4/5
On the app you can’t search up monthly.
When i reserved for a month and wanted to renew the payment wasn’t going through and started a new reservation... overall it’s a good app but they need to include searching for monthly slots and not calculate it by days only on the app..
Forced reviews 1/5
By Cosmic Background
With this update, SpotHero now *forces* you to rate your last spot before being able to use the app at all. Hey, some of us dislike leaving reviews and we should have an opt out. Please enjoy your single star until you bring the opt out back.
Bad experiences 1/5
By NYC car
I've used this app 4 times in NYC. Twice the parking lot attendant has refused to honor my prepaid reservation resulting in stressful situations. So my experience is 50% failure rate. I am reluctant to trust this app for Manhattan.
Easy and removes stress in advance 5/5
I use SpotHero (and previously Panda) in Chicago mostly, and enjoy having parking taken care of in advance for a great rate. The spots I've used have worked out well, and I appreciate that the app calls out if a spot is covered or has on-site staff. The app is easy to use, too.
I didn’t want the app, but the website wasn’t allowing me to change the time. When I downloaded the app, it took forever to login b/c it kept giving me an error for my password. When it FINALLY logged me in, it didn’t show the reservation I had just paid for! I tried the customer service line, and after it said that the call may be recorded, it just was silent, so I wasn’t sure if I was on hold or what. App is frustrating and useless!
Awesome App!! 5/5
Awesome app, easy to use and provides a lot of parking selections! Highly recommend to use spot hero app!
My favorite parking app. Now I never check with the other apps.
Network and Ap just keeps getting better! 5/5
OMG, I freaking love this app 5/5
I was mindless driving around downtown LA looking for a parking lot that wasn’t $40/day or full. Googled my problem, found SpotHero...parked 2 blocks away for 1/2 the price. Now I use it all the time.
Nice app 5/5
By Me writing review
Over Charging and Subpar Customer Service 1/5
I paid 60$ for a spot that when I arrived was 30$ if I had paid there. I called Spot Hero to ask for a refund, since I just ended up paying cash at the lot, and was told it would be done as soon as I emailed them a photo of the site's pricing. Well, I did this and have gotten no reply since.
Updated format 2/5
I use the app regularly for work and for a regular user the redesign is clunky, very frustrating and overall unhelpful. I now have to search and swipe way more to get at the basic info I need. Additionally I can’t seem to find a screen that lists both the price and date so I can screenshot and submit for reimbursement.
Fine app 4/5
Fine app. Users should be able to rate the parking structures.
By Michael Harrigan
I had no idea about this app. I was looking for a parking garage, and living in NYC, they are all beyond expensive.
The first search in Google returned this app and from there on out, I’ll never use another service to find a garage.
Game Changer 5/5
I have used spothero with great success. Amazing prices and well described parking spots. I have used this in NYC, Chicago, Minneapolis, and Milwaukee. All great experiences. I particular about where I park so this is a great way to get more info about the spot before booking. All the vendors are very different so be sure you read the instructions. Very important to me it is so inexpensive, the app has worked flawlessly, and it is so easy.
Thank you guys for all your hard work.
I ❤️ Justin 5/5
By U don't want my review
Technology - ugh. I wanted to park for a meeting. Somehow I managed to book a parking place for more than a week. For $339! Yikes!
One of the best things about SpotHero - you can talk to an actual human when you need help. It’s all straightened out, and Justin took care of it without making me feel like even more of an idiot.
Y’all are the best.
Plan ahead 5/5
This is a nice app for when you want to come into the city and are unsure of where to park. Use it to find a location near where you are planning to go and see how much it would cost. Once approved, be sure the date you purchased is the same date as when you need the spot. If all that looks good, congratulation, you are on your way to having a nice evening without worrying about your car. Not every spot is top shelf but rest assured your car is safe. I highly recommend this app.
Waste of time and money 1/5
Tried using this app as it was intended. I reserved a spot in downtown San Diego. Wen I arrived the parking lot was full with no attedent around to help. So I was not able to park at the lot I paid for. So I immediately called customer service and The company was unable to relocate me due to the fact that all the lots were full in that area. So I had to go to another lot in a different area. Pay another fee in cash, just to park. I lost about an hour of my time just trying to find another parking spot.
Great Experience! 5/5
This is the first time using SpotHero for me
and it was wonderful and very easy. I selected this service after reading reviews on Google. I added the app and went from there! We attended the Kenny Rogers concert in Nashville and got a great spot at the Renaissance Hotel just a few blocks from Bridgestone Arena. Valet parking at a great price with awesome service. Really 1st class service from the hotel parking attendants as if we were VIP guests at the hotel, which, of course, we weren’t! Walked to Margaritaville (great dinner!) before the show which, by the way, was unforgettable! I totally recommend using this service anytime you’re coming to Nashville!
Bad experience 3/5
I have used spot hero many times and have never encountered an error. Today I had a reservation for 5:30 and arrived at the garage around 5:18. I specifically told the employee I had booked my reservation through spot hero for 5:30, if it was ok to come in and would there be an extra charge he was very kind and say no to just pull up that it was almost 5:30 by the time I handed my key it was 5:30. I left with my daughter and arrived back around 8:20. I scanned my barcode and then was told to scan the parking ticket. Needless to say the young lady that was now in the front told me I had to pay an additional $19.00 for coming in a few mins earlier. Of course I told her that the man told me THAT THIS WAS NOT GOING TO HAPPEN!!!! Who wants to pay $19 on top of the price already paid! I would have just waited the 12 minutes outside! It was clear she did not care and was no help at all!
I am writing this because I am a hard working mother of 4 children that can not afford to pay $38.00 of parking hence the reason I used spot hero to try and save as much as I can. Spot hero should ensure employees at garages tell their customers that they will be charged if you enter a minute earlier than the time on their reservation. I am highly upset this has happened and I wish I would have not chosen this place. I won’t be parking my car at garages anytime soon or using the spot hero app.
Great in theory but doesn’t work 1/5
Tried to book a great deal, put in all my info in, clicked submit and then it told me there was a problem and to call - already been on hold for almost 10 minute 😡
Marginal and getting worse by the day 2/5
Used to work pretty good but now crapped up with personal spaces, people selling a spot in their alley. Total joke. Often can't find spots cause they r not truly parking but some made up spot in someone's alley. Stick to the real parking lots and it works OK.
Great customer service 5/5
Just started using the app and had an issue with payment. I called their customer service and Yun did a great job resolving the issue. I look forward to using the app more in the future!
Easy to use (specially if you are new to Chicago) 5/5
Went to Chicago downtown to get some paperwork done. I’m from Minnesota so I went blind folded. This app made my trip to Chicago a brease (with respect to the parking part of it) without counting the traffic of course.
Awesome Customer Service 5/5
Beside the UXUi of the App, their customer service is extremely good. I parked my car at a wrong location by mistake. And they refunded me right away after contacting them.
Was easy not anymore 1/5
By Michael Vic
It used to be amazing app
All spots came up on map and was easy to choose
Now you need to enter an address near you, than they have some kind of marketing BS
Time to switch
Excellent customer support!!! 5/5
By Calculator for you
Complement for Customer Support
I understand that you are fortunate enough to have Ethan in your SpotHero support team.
I note fortunate because I had an opportunity to seek his help in attempting to resolve unfortunate difficulties in using your SpotHero App for iPhone.
He was extremely considerate, efficient, and of great value in assisting. While my problems were not significant as overall SpotHero matters, they were very important me. Much to his credit, Ethan worked with me, with dedication and skill, as well as perseverance.
When someone takes the time and trouble to go out of his way to the extent that Ethan did, a loud round of applause is in order.
I believe Ethan’s efforts to be an excellent reflection of SpotHero as a whole, and of you in particular, to be fortunate enough to have him on your staff.
This is a life saver 5/5
It always saves me with a parking in D.C. Area and lower prices. I can't imagine finding a cheap parking without it. Love it.
False advertisement 1/5
I used the app to find a garage called iPark, located at 44 Elizabeth Street in NYC on 10/1/17 Sunday. The app quoted me $17, but I was charged $45 dollars. Wasted my time and money!
Great App 5/5
I parked in Boston all day for ten bucks! Amazing, I'm sold.
Love this app!!! 5/5
Very easy to use and convenient way to find parking in busy Chicago.
over charge 1/5
charge 2 times regular rate or 4 times spothero rate
Easy, will save you money. 5/5
Couldn’t have been easier to use. Booked a SpotHero parking space for $15 that would have been $42 for the same location, time, and duration as a normal drive in and park customer.
New update 1/5
Updated app making it extremely difficult to find parking by the sox stadium. It keeps telling me no upcoming events (wrong) but won't let me see parking spots. Have to use parkmobile app instead.
This app has saved me so much money, but also has been extremely convenient. This is easier than trying to find parking on Maps (and obviously easier than driving around the city)
Also, I've also had positive experiences with their support & customer service.
Awesome time and money saving app! 5/5
The best way to find parking in SF at reasonable prices.
bad first parking experience 3/5
The app itself was easy enough to use to book a reservation - the map made it easy to see how much prices varied around where I was trying to go and pay with Apple Pay made it fast to book the reservation.
But I didn't have a great first parking experience.
First, the instructions on getting to the garage were wrong - they took me to the exit not the entrance.
Second, the app didn't mention anything about the fact that the vast majority of the spots are valet only. I went down 4 levels and almost just parked in a valet spot.
Finally, the instructions said to find a valet when it was time to leave. No valets in sight 🤔
Luckily I asked the front desk of the hotel whose garage I parked in if I did it right. She gave me a decal to put on my windshield. No mention of this in the instructions!!
Probably won't use this app again....
Times Square parking in NYC for 30 bucks 5/5
This app really works. I was a bit doubtful at first when it said 40 bucks for 6 hours of parking really close to Times Square. I reserved a spot and also got a discount of $10.00 making it $30.00 for prime NYC parking. It was also valet and the instructions were very clear and the attendant knew what to do and i didn't have to pay anything extra. It was easy, reliable and cheap. The app also is very good in searching places and nearby parking spots so you can plan your trip around it.
Works Wonderfully! 5/5
A friend recommended this App to me & it works wonderfully! As long as you take the time to read the details of the parking spot (which this App does a superb job of doing) BEFORE you book the spot, you'll have a smooth transaction. Every parking spot can have unique requirements & knowing these prior to booking is so helpful & you must take the time to read before booking. I will continue to use & recommend this App!!
Great App! 5/5
Easy to use. Works like a charm!
Customer service is fabulous!
I love it!