Update bad 1/5
By Mike Taylor 2015
Update 2 days ago, now app force closes and is junk
Customer service rep 5/5
Just upgraded to an IPhone 8 today. Had to speak to a tech later trying to configure the phone.
Unfortunately, I can’t recall his name, but he was great. Resolved all of my concerns regarding the phone. He even had me download an app to contact them directly.
Thanks tech team for a great experience.
Sorry I can’t recall the techs name.
App Unresponsive Upon Launch! 2/5
App Unresponsive Upon Launch!
Still don’t work 1/5
You updated the app so I don’t crash when opened. But now when you try to use the app it says there must be a connection problem. Great job app is still useless and now I won’t get my free charger what a JOKE!!
App Crashes 1/5
App crashes a lot
App closes 2/5
I would rate it a 4 ⭐️⭐️⭐️⭐️ but lately the app keeps closing on me. Need to fix that before I put 4 ⭐️⭐️⭐️⭐️ ASAP
Please fix 1/5
By 1208 bj 1234
Please Fix since last update on iOS 11.1 I cannot open up Tech Coach it just keeps crashing
Hard to say 1/5
Hard to give review when it crashes before opening.
Thanks for nothing. 1/5
By skinny mac 1982
For starters, the app requires you to re enter all of your personal data before the tech person will “help” with anything. The interchange was slow and clumsy and I got dropped after 10 minutes of wheel spinning. Don’t bother!
They literally help you with everything! 5/5
I had an Android and had the app on my phone then and now. My Android started messing up big time and they were able to remote into my phone and fix things. I then switched to Apple and called them to transfer everything over from one phone to the other. Everything was done in less than 30-45 minutes! I recommend having this app especially if you are technically challenged!
A waste! 1/5
This app may be helpful for those who don't have a clue. I downloaded it because Verizon told me if I had it for 8 weeks I would get a free mophie charger case. Got no charger. Deleted app.
App is useless 1/5
There is no way to call or chat with anyone through this app.
No call button? 3/5
I tried calling Tech Coach through the app, but I cannot find an option to do so. There is no red phone icon anywhere. It used to be there in previous app versions. Please help me navigate to it or fix this issue with an update.
Could've been scammed 1/5
I might have just gotten scammed by a fake Verizon employee, and almost lost my account info to the app link.
Very helpful but...... 4/5
By Jc strikes
This app is VERY helpful! The only thing that could improve is that when you are chatting and have to restart your device it wouldn't drop the chat!
Go get T-Mobile. Everyone I jumping ship at Verizon. Just follow the T-Mobile CEO on twitter if you want to see what I'm talking about.
App is horrible 1/5
Tech chose to arbitrarily close the session TWICE. Her name was Shandrea or Drea. No help at all and LOUSY customer service. Don't waste your time with this app.
Should be no stars 1/5
App won't even display right on new iphone7. Totally useless.
This app is useless other than the fact that there's a little call button. To talk to an expert directly right away without any holds that's really all the app is for. but I could just easily get the number save it delete the app and not ever need the app again because you can't do anything with this application even to file the claim you have to go to the website or call assurion directly because tech coach can't assist you so a waste for app but I guess most of our money is just going to pay the representatives good wages because obviously that's what it must be because it can't be the app itself.
Fake 👎🏼👎🏼💩💩 1/5
They say they will send a feee gift and never do. Don't waste ur GB on this app it's not helpful and a waste of space on your phone. 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼
Save your breath and time just contact the real support these incompetent morons don't know what they are doing
Not a "techy" 5/5
A MUST HAVE APP..especially if like myself, you're not ultra tech-savvy and don't have hours of time to spend searching the internet for the answer you need.
I was hesitant to download the app myself at first, after seeing what other reviewers had to say. Possibly they were just old reviews, since I received an immediate response to the question I asked-and as soon as the app download was complete, too.
Eddie was very helpful, thorough and patient too-since it took me a while to follow through with the directions he provided me with to remedy the issue I was having.
Overall-a great app that anyone could benefit from using..I know I certainly did!
Absolutely Useless 1/5
This app is either broken or some sort of a joke - it does nothing and there is no way to get any "on-demand" access to experts. I'm deleting it.
App chat 2/5
Doesn't have an option to talk to anyone now. It's any good because of that. The whole reason to download is gone
This app is very useful 5/5
I had a problem with my LTE it kept searching for bars when I knew I was in a place where I usually had 5 bars so I asked a question on this app and then a lady or man texted back his or her name was Micah she or he helped me in a matter of seconds my LTE worked again as well so I suggest this app if u need help
Only for really new people to tech 2/5
This app is really for people who have been living under a rock and have not seen a smart device and this have no clue about anything.
Lost functionality 1/5
Since update it only loads to the alerts mailbox with no back button or option to go back to home for chat and call buttons.
Unable to access the app 1/5
By Vineyard maven
I guess it gets 1 star, because there is no zero.
App does nothing. Just on mail box screen and no chat or call. Not sure if my terms and conditions were accepted or anything.
Come on Verizon 1/5
Don't push an app that doesn't have a purpose. You are better than that!!
No options 1/5
By Layken Garett.
Once downloaded, there is only alerts page (with zero alerts) and settings page (with no options). The app currently has zero purpose.
Don't work 1/5
Downloaded this app today and it don't work please fix asap
Ms. Denise Ingram 5/5
By For Boston!!
Earlier this evening I spoke with tech coach Jason bc I've been having an on going problem with my gmail just being filled with nothing but junk that was USELESS to me & I just kept deleting it, but tonight I called & told Jason my problem & don't you know that 1st he was Super Nice & Receptive to my issue & didn't act like OMGOODNES One of these, I have been with Verizon for going on 14 years now!! Wanna know why? Mainly bc the Customer Service ROCKS & IS 2nd To NONE!!! He Took Care Of My Problems Helped Me Create A New Gmail address Get rid of the old one & I am ready to go 💓
Thank You Verizon but most of all THANK YOU JASON FOR Caring about my Lil Problem & Taking Ownership of It & For Fixing It,YOU ROCK<3
I like apps would recommend to others
Cindy saved the day and my Thankgiving Holiday too! 5/5
I locked my SIM card on my new Iphone 7 and she walked me through restoring my PUK pin to restore and unlock my SIM card. Thank you Cindy
Absolutely great APP and support! I'm able to chat or talk to a Tech Coach whenever I have a question regarding my device. The agents can solve the most difficult or easy technical or "how to" question you have.
Good costumer service 5/5
Awesome App 5/5
Those with negative reviews... what do U expect by paying for a monthly insurance plan! Access to phone is only way to go. Has to be a trusted affiliate if Verizon is doing business with them. Awesome help for me today. Joe3
Mine your data for 💵😒 1/5
No thanks, I'll keep my privacy. When my money-grubbing wireless provider (Verizon) recommended this app I was automatically suspicious 🕵️♀️
PII = PERSONAL IDENTIFICATION IDENTIFIER
Be Careful - know what you're getting! 1/5
By Aquatic Rhino
A) Giving Asurion free reign to use your info as they please - including selling it to other companies if they want
B) Signing up for a support service that IS BILLED on your phone account.
I called Verizon for some minor support question, and the rep told me to install this app to make future tech support calls quicker and easier. He never once indicated that there was any cost or privacy issues I needed to know about. I only found out because I decided to look through the legal-ese and realized what I'd downloaded. It took an hour of holding and then talking with other Verizon reps to get it all removed from my phone and my account.
Oh, and BTW, I actually had to call and get Verizon to do it because when I called Asurion at the number provided in the app, I had the Asurion rep tell me I must be mistaken because they didn't have any apps themselves. Uh, yeah, you do!
Good stuff 4/5
It's a great! The tech coach was helpful and knowledgable. Everyone download! They can login into your phone and show you everything!!
Invasion of privacy 1/5
Love it! 5/5
Immediate access to a tech and issue resolved!