Search bar 4/5
By This is war Solrac
It’d be nice to have a search bar for that one item the user saw that one time. Be able to have a more refined search.
By Nyen Ha
Wasted $40 on a light up canvas and it came in terrible conditions. The lights were peeling off and not even sticking on and looked like they glued it on. There customer service is bad and they don’t have a return policy. I don’t recommend for anyone to buy anything from this app.
I just downloaded I get email from lots different company every day . I gave email to this app not to them don’t sale my email
Great App 5/5
Check it out for your self
Keep asking to register 1/5
Stupid app. I just want to take a quick peek after seeing a tv commercial.
But instead it keep asking me to register.
Well, I do not want to register.
So I’ll delete this app after I finish this review.
Thanks for nothing.
Great App- Terrible Shipping Times. 1/5
In the age of Amazon this online store is set for a failure. App is excellent! App developer gets an A+, but shipping time is AWFUL 3-5-12-14 weeks.. not days!?? What? 12 weeks to receive a pair of jeans or a leather jacket? Try ordering Christmas gifts in March.. maybe you will get them in time ... maybe not. You lost me as a customer! Don’t sell anything that you don’t have control of. Excuses such as “ manufacturer can’t keep up with demand” or “this order is awaiting customs clearance” are your problem- not the problem of people who come to spend money at your store.
Order cancelled 4 months later 1/5
I ordered some Prada shirts that seemed like a good deal. Approx months after I placed the order I just got a message to say they can’t fill the order. This is just beyond not ok!!
Love this site and app 5/5
Look forward in checking these guys out daily!
Limited shipping options to Alaska 1/5
App was going to charge me $18 to ship a small package up, and that came with a 3-5 week wait.
All extremes covered 5/5
A great site for a very eclectic mix of stuff. All interesting on its own, from artwork to paintball to mini-cinder block phone chargers and Rolexes. If you can't find it here, it might not exist. Great service, fast reasonable shipping and the merchandise is as good as it looks.
I ordered a shirt back in November and it’s been delayed more than 3 months. I email the support team and all I get is an apology for the inconvenience but no real explanation as to why. Then they go and cancel my order altogether after I’ve been waiting for three months and tell me they couldn’t complete my order. Worst online shopping experience ever. Thanks for nothing.
Shameful customer service 1/5
The worst customer service I have ever encountered ever. Stylish app? Yes. Cool products? Definitely. Good luck getting anyone to respond to you if you need anything beyond ridiculously long waits for products that then show up defective. They have had my watch for 5 months supposedly fixing it and won’t return a call or email as to what is going on.
Love it but can’t love anymore 3/5
I love this app and have made a few purchases in the past. However, not the app shuts itself down EVERY TIME I try to put something on my cart. I can’t buy anything, which is sad. Tried deleting the app, reinstalling, updating it, and nothing works on my iPhone 7+
Its a scam 1/5
I ordered an item over a month ago, there was no response. They don’t have the item they advertise and there is no customer service. After emailing them 50 times they replied they can give me store credits in lieu of item so the money is stuck with them. SCAMMERS!!
Love this site! 5/5
I discovered the 360 snorkeling mask with this app, and now I love snorkeling!
This app has some very nice high end products that I would buy. One request that I think would be cool is if they would make a system like Birchbox where you subscribe and they send you a random box of goodies each month.
Great Items 5/5
I love shopping at ToMo. They great selections that you can’t find other store. 👍🏼♥️
A reasonably good app. 4/5
First things first, you need to review the shipping estimates. They explicitly say what the estimated delivery time is for the item you want (aka NOT asap). With that in mind, I've found Touch of Modern to be pretty cool when it comes to the stuff they sell. I've made a few orders already and while it wasn't Amazon-fast, I still got em. The few times I've had to return things (clothes I bought were too small ☹️) someone got back to me and gave me a label to get them returned. Overall a reasonably good app.
Best prices 5/5
Was going to buy a watch from Amazon and ended up finding it here for much cheaper. Slightly longer ship times, but well worth it.
Pretty cool app with unique stuff , just have to wait a while for items but you can’t find else where
Mind blowing selection 5/5
By Joeseph yes bananas
Between dinosaur bones and custom motorcycles, this site Definitely aims to impress.
By far one of the worst app. Stay away from ordering anything on this site. 1/5
By Jrvd job
I placed an order for 3 different men’s clothing items. After 45 days and sending multiple enquirers, they refunded the money on one of the item and told me the other two shirts are going to be shipped. 60+ days after, I still have not received the other two shirts, nor any update from the customer services. Once again I am chasing them for my product that they charged me 2 months ago. I don’t know what else I need to do to get my refund.
I am extremely unhappy with this company.
Great stuff crappy app. 2/5
First off I would give them four stars on the stuff they have really nice stuff but I gave them two stars on the way the app is set up and return service.
You have to be very careful when you choose a quantity of how many items of the same you want because it will add additional items to your basket when you check out this has happened to me more than five times.
When it comes to getting a refund you have to wait a very long time to see your money they will pay for the return labels but it will be a long time before you see your money I don’t understand why they do that because when they charge you its within minutes yet they can’t return your money at a decent time.
I’ve bought so many cool things 5/5
New, unique sales of things I didn’t know existed everyday, at the best prices. I browse and buy often.
In the middle 5/5
Touch of Modem presentation of products can be pretty slick. Unfortunately their s&h it's such pain to see how long it takes to be processed. Overall, price and innovation are surpassing others.
NEVER RECEIVED MY ITEM (BAD CUSTOMER SERVICE) 1/5
I purchased a shirt at the end of November. Tried to reach out to them and they didn't get back to until days later. Will never use this app again
HORRIBLE CUSTOMER SERVICE 1/5
Please don't bother to order anything from these people. They have the worst customer service. Before you order, try getting in touch to someone from this company by phone and you'll see it is impossible. So if there's something wrong with your order, it'll take weeks to get someone's attention and their sense of urgency is ridiculous.
Scam.. paid for frustration and no package. It’s all a lie. 1/5
By I fell for it.
Great concept. But i never got my stuff delivered. Customer service is nonexistent, no one replies to my emails and all i have left is frustration. I regret downloading this application. And I’d love my money back since i never got my item.
EXTREMELY delayed order. BAD customer service. 1/5
I originally downloaded this app because of the unique products they offered. Although, after some time, the items became repetitive. If you like watches, this is definitely an app for you (it seems like there is some kind of watch for sale EVERY SINGLE DAY).
I’ve place a few orders and learned to watch for the estimated ship date. This is VERY IMPORTANT. Sometimes it will take weeks, even months, to receive your order. I placed an order at the beginning of Nov’17, it is now mid Jan’18, and still have yet to receive it (although the estimated ship date was beginning Dec’17).
After NUMEROUS inquiries about my SEVERELY DELAYED order, ToMo’s bot-like customer service is annoying at best. They blame the supplier for the delayed order and offer to refund my money or give a credit to wait. When I call the supplier directly they say ToMo is incorrect and should have ample inventory. Not sure who’s to blame, but someone is being shady.
Not sure if you’re getting the best deals here either. Make sure to shop around if there’s a product you’re interested in. ToMo’s shipping cost can easily eat any savings you think you might be getting.
Sorry, ToMo. You had great potential. But you lost a loyal customer. And I fear for the going concern of the company. Best of luck.
Horrible Customer Support 1/5
My latest order had an issue where one of my packages (metal wall art) came extremely bent and missing the required hanging bracket/bolts. I reached out to ToM and requested a refund and to be sent the missing pieces. While waiting for their response I took it upon myself to fix the bent piece. It will never be completely straight, but it’s better than when it arrived.
A support rep responded to me and said that my item did not come with those pieces. This is obviously false because I ordered two similar items, both of which had the hanging brackets and bolts.
I responded correcting the rep and asked the same question.
Support responded to me again and said that they have no stock and can not send me the missing pieces. I can understand that, so I asked them to please reach out to the supplier and have them send the pieces my way.
They then told me they can’t reach out to the supplier because they are international. What the hell does that have to do with anything? I will research and find the supplier on my own.
Their handling of support issues like these is absolutely pathetic. I’m done using Touch of Modern and I encourage anyone else using it to think twice because if there is an issue with your order you will likely not get it resolved.
Customer service??? 3/5
Ordered an item with an estimated ship date of 5-7 weeks. Here I am at 12 weeks and multiple inquiries with customer service all that have gone unanswered. Not sure if customer service exists in the event you find yourself without a product.....touch of modern has my money though.
I've ordered from them multiple times and haven't had any real issue with delivery of items so hopefully this is an isolated incident.
Take too long to receive my item!!!!!! 1/5
First time ordering and I regret it, almost 2 months and I haven’t received my order. I check my status and it says processing for 1 1/2 months
Big Disappointment 1/5
Still have not received my order SMH!!!
Great products, but... 3/5
Great products, but the app causes a system crash after 5 minutes of using the app.
Charge you then run out 1/5
By Please fix refine!
More times than not they can't fulfill your order after taking your money and holding it for months. Had to provide this review after a 2 month wait for a $750 coat, which was cancelled. Good way for them to float revenue
Quite disappointed with the lack of communication on my shipping that was supposed to be here in 3-4 but will take 6-8. I didn’t get an email until after a week of expected ship time. I hope my item is legit.
Horrible. My cable company is better 1/5
How did this company get funded? First order, delayed, with no contact from vendor until I reached out myself. Customer service email never got a human being, went straight to a bot three out of three times. Only other means of support is by text, which is inconclusive as to whether I'll be getting the refund I requested. Definitely my worst customer experience ever. Ever. Deleted from my phone.
Up your game, Slow-mo!! 2/5
Placed my order 3 weeks ago. Originally stated it would ship in 2-3 weeks, and that date has come and gone, still no movement on my order. Hoping I get it before the end of 2018. Lack of communication aside, some interesting & cool products if you don’t mind the wait.
Problem is shipping 2/5
This is a great store with a lot of different options for sooo many different things but the shipping is ridiculous. Its almost 2018 and you can’t deliver me a shirt in under a month? I could order and receive a pet in less time than that lol. Constantly unable to meet their shipping estimates and its frustrated because I really like the stuff they sell.
I’d do soooo much more business with TOMO if they sorted out their shipping!
Great app and great products!! Perfect for getting gifts for those that have everything. U can pretty much rest assured they don't have items from here.
Terrible customer service 1/5
As lazy as I’ve ever encountered. I ordered something in October, it hadn’t arrived by Christmas, and I was told that I gave them the wrong address, even though no one could provide any evidence of this wrong address and my address is part of the account and I had successfully ordered several things from them on the past. No resolution. Lazy
Poor customer service 1/5
The stuff on here look really cool, so I decided to order stuff for Christmas, when I ordered it gave me no options on shipping. It gave me dates right around Christmas, I ordered my stuff late Nov. so I emailed them three times finally getting a response saying I will not get an item I purchased till Jan. Kinda pointless gift then. There only option was to cancel. Well, thanks for making me start all over again. Highly recommend using a different site.
Love it! 5/5
Well functioning app and great store. Great products at great prices.
Super Slow Service 1/5
This is by far the worst company I have used to shop online with. I ordered something on Dec 3 to get something before Christmas (it says 2-3 weeks to arrive, which in of itself seems slow but I figured it’s Christmas season and they’re busy). Turns out, they didn’t ship it until Dec 21 (around the time it should be arriving). Now it won’t arrive until after the New Year (they are only in CA which isn’t far from me, but they chose the super slow shipping (the app doesn’t give you shipping options)). This company does not care about their customers or the others they affect. They only care about taking your money. Stick to Amazon people.
Love this app. Keep up the great work team!!
Touch of modern Terrible experience 1/5
By touch of modern customer.
The experience I have had was terrible I purchased a charging cable that broke off into my iPhone, when I reached out to the company almost two weeks ago I am still waiting for an update. Just terrible customer service all around is what I have experience.
“They could learn to have a touch of customer service this would go a long way”
Best app in history!!! 5/5
I have already purchased several items from the site and it is phenomenal can't wait to get more!!! Always different products and a great quality of products! I have been telling everybody I know of this site and app
Not Delivered 1/5
You may purchase something but don’t expect it anytime soon, maybe never. They will state it was delivered but will never arrive. Don’t expect a refund either.
Buyer beware. Takes 2 months to ship 1/5
Three orders and all have taken 1-2 months to ship. This is ridiculous. Not worth the little savings to have your sons Christmas delayed.
Horrible don’t use!!!! 1/5
By This app is trash126344
Great app if you don’t mind waiting two months for what you order would give zero stars if it was a option