Perfect service! 5/5
By Denis Orellana
I always make my reservations through this app and the prices are crazy good! Absolutely 5 starts!
Lousy lousy lousy integration 1/5
By Secret squirre1
I make a reservation online and then this app cannot find it.
NEVER AGAIN! 1/5
By Musical Affair
I will never use Travelocity again. They will have you stranded. I booked a flight over the holidays well in advance. The flight schedule changed and I was somehow not transferred to the changed time. Travelocity was no help after several hours of talking to their customer service. Luckily the airline fixed it even though they told me they weren’t supposed to since I booked through Travelocity.
By Irish Gigg
Simply said - Easy to use.
The Gnome Knows... 5/5
This app is Wander Full!
Medical doctor 5/5
By Arizona summer
Fast, efficient and very user friendly
Plan a getaway during a coffee break 5/5
This Travelocity app lets me plan spontaneously for fun, surprise getaways while taking a coffee break. Love the convenience and ease of use.
Love the APP! 5/5
Was super fast and easy to book a room and pay on my phone APP! Awesome!
They pick and choose reviews to post 1/5
By Bill from the zoo
Pretty scandalous Travelocity pics and chooses the reviews I want to post I posted multiple times and I’ve never seen a review not necessarily a rate on the app itself other than the fact it’s not the easiest to use the thing there’s a lot of other travel sites out there that care about customer service sad
No touchid login 1/5
By Walking in the wind
You’ve only had three years to implement. It’s tough to copy/paste the code to support it.
No receipts means I will not be using Travelocity 2/5
By Former travelocity user
Travelocity does not provide receipts and air carriers and hotels will not provide either. This makes using Travelocity a no go when traveling for business. Our bookkeeping staff will not accept estimates provided at time of booking.
Free Cancellation?? Hardly! 1/5
By Creative coyote
Be careful when booking hotels! It may say Free Cancellation on the front page but that is all determined according to which room you choose. Also, Travelocity does not handle these issues even though their website app publishes Free Cancellation. They lay it all on the hotels.
Lost my business over it.
Travelocity should be ashamed. 1/5
By Monroe Mann
Let me tell you a story.
I have been a devoted Travelocity customer for over a decade. Today I have switched to Expedia.
I found a round trip Air Canada round trip flight to Shanghai on Travelocity. $940 total. When I went to check out, a pop up said, “Prices change rapidly. The price is now $1040. Continue?” Um, that was weird.
I closed the app and restarted. Researched. Same flight. Prices had NOT changed. Same flight. $940. At checkout: “Prices change rapidly. The price is now $1040. Continue?” Weird.
I went to Expedia. Found the EXACT SAME FLIGHT. Price? $940. And a wonderful pop up appeared: “What you see is what you get. No hidden fees.” Upon checkout? $940. The same $940.
The only explanation is that Travelocity is having trouble competing and is now charging fake fees to stay competitive. If so, I am truly saddened. I really loved you Travelocity. My love is no longer.
Travelocity customers BEWARE.
Travelocity owns 2/5
Just know that Travelocity also owns Expedia , Hotels.com , Hotwire, and trivago all the same company.
Hard to work 1/5
Hard to navigate. Link to actual airline either non-existent or well hidden. Follow up email that was supposed to arrive in minutes hasn’t arrived after more than 12 hrs.
Awesome Immediate Customer Service 5/5
I booked the wrong date, and was immediately able to cancel using the online Messenger option. I have always been very satisfied with Travelocity, and this App does not disappoint.
Mobile app Needs lots of help. 2/5
When selecting a vacation (hotel & flight) you cannot select the 'class' of flight you want to search for. (Sad face)
If you need an additional 'puddle-hopper' flight to an island you can't add all at once.
I can't seem to 'heart' items in my mobile app.
I want to 'save' resorts and compare, but cannot easily do that.
I would like more sorting/filtering for vacations--like Scuba/PADI on site; dance club on site; etc. thanks.
Best prices 4/5
I travel quite a lot so always looking for best hotel rates. Travelocity is my first choice. My only complaint which is significant is if you have any booking changes, customer service is hugely inefficient. I spent over 2 hours on the phone yesterday talking to 3 people who didn’t speak English as their first language. In addition to not knowing how to make changes the communication barrier was overwhelming. Finally got finished satisfactorily after wasting my morning.
Easy to use 5/5
I love the ease and convenience of being able to book online from my phone and then added to my calendar to get it is to email instantly unfortunately sometimes some of the hotels I have booked have not been of low quality due to the hotels personal staff and it’s issues each individual hotel, but that has nothing to do with how awesome the Travelocity App thank you
Hotel reservation 5/5
Excellent service,I’m really impressed .
Cannot get App to work 2/5
After entering itinerary number, App cannot find flights. Yes, App looks nice yet will not shake hands with email from Travelocity...
Angry customer ! 2/5
I booked an almost $1000 trip through the app and was told I could use a 10% off coupon code. Couldn’t find anywhere to use the code. They make it impossible to readily find where to use it. Guess I should have called before booking. Called afterward and was told there was nothing they could do for me. Spent $1000 and they wouldn’t honor their own coupon for $100. Travelocity, you just lost you frequent customer!
Signed a disappointed and angry FORMER customer
The app works really well. 5/5
I just recently started using travelocity but I have used it quite a bit over the last couple months for hotels and flights. It’s easy to use and I haven’t had any trouble with any of my reservations. I haven’t used it to rent a car though, so I can’t comment on that.
Great for flexible travel 5/5
I travel for business on a regular basis, which includes multi-day driving trips. I LOVE the ability to book lodging on the fly depending how I feel at the time, wherever I am. I can stop as early or go as late as I want and no more worrying that a traffic delay or a long break makes my hotel suddenly two hours farther than when I want to get to bed. I've also gotten some incredible rooms with deep discounts this way. Love it!
By Overly annoyed
App does not work and you will not get discounts promised!! Book Direct stop using Travelocity such a shame I used to like them!!
Charged me for TWO airfares (itinerary 7312435862217). Attempted to get a refund with Yen, then escalated to Support Manager Clark, then Corporate representative Tim on Monday 12/18/17 at 6:44pm PST. All denied refund. VERY POOR customer service. I’ve travelled exclusively with Travelocity.com for 13 years and will NEVER use you again. I will book with Trivago or Priceline next time. Travelocity.com will be the next Blockbuster Video.
Ol’ Timer 5/5
I’ve been a member of Travelocity since 2014 and not only have they provided me with the best prices & packed deals but now their app makes it soooo much easier to keep me coming back!
Terrible website customer service is a joke ! 1/5
By Omar stock trader ( dboysinc)
I never seen a more difficult webpage . Terrible!
Wrong app/ not useful 1/5
Be careful when u are booing the hotel specific when it says all inclusive! I booked all inclusive hotel in Cancun /Vila del palmer Cancun luxury beach resort and app said room is all inclusive. Right after I purchased it, I received the confirmation email from Travelocity and thanks God I usually don't check, but this time I checked and I couldn't find all inclusive package in my reservation. They charged me too much for just regular room. I called costumer service and I was almost more than 2hr and 20 min on the line with them without getting any result. They said u can changed ur room and buy the other one which is $1200 more than this room that u reserved. U guys be careful when u are booking any hotel for out side of US in this website and specific with this app. I am very very disappointed with their costumer service and this app:(((((
Good service 5/5
In general , I am satisfied with Travelocity.
I wish that Travelocity will become my only tickets booking and purchase website without having to search several other competitor websites. This require that Travelocity to consistently offer the best prices
Horrible experience 1/5
I will never never never use Travelocity again they ruin my things giving I bought the insurance for the flight through Travelocity and thinking that I would be protected if problem came up they made it impossible for me to cancel and reschedule my flight for my plans once again I am disgusted with Travelocity😡😡😡😡😡
Wish you could search by other categories 3/5
I wish that the app would let you search by amenities. We have two dogs and they go everywhere with us but the app doesn’t allow me to search hotels based on pets. I frequently use their website instead. I would like to use the app more often.
Bad bad bad 1/5
By Pablo Ramirez Pickcity_09
If you need to cancel your ticket expect nothing from them . I was ill informed of the policy and recieved none back . Even though I bought insurance
By Avg player
Since updating this app to be able to use it with iPhoneX it lost my account. Does not recognize any email I have and says to create a new account. So much for security. My identity is floating out there now!
My go to travel app! 5/5
I use Travelocity all the time: flights, rental cars and hotel rooms. They provide excellent 24/7 customer service. Definitely care about their customers and look out for them. Great deals all the time.
Easy to use. 5/5
I am picky about booking travel. I like Travelocity because they have a vas verity of options and easy to cancel if issues come up.
Simply The BEST 5/5
Years ago I had a few different travel apps on my phone and I’d go back & forth between them to search for hotels. Eventually, I realized that I ALWAYS booked through the Travelocity App. So I deleted the others. This is simply the very BEST App to find the BEST hotel and the BEST DEAL!
My travels 5/5
The app has been very good to me on my trips far and away. Thank you for the wonderful options.
First time experience was a disaster 1/5
I have used other travel apps successfully many times. First use of travelocity, hotel reservation NEVER arrived at hotel. Cancelling thru the travelocity website was a disaster because apparently the information I was entering to cancel did not match what they had online.
I went round and round with customer service for over an hour trying to get the situation resolved.
Bottom line, I will never use travelocity again.
What has the Roaming Gnome done to the website? 1/5
This site used to be great. Now if you make a mistake in your log in, they lock you out for an hour so you have to go to another booking website. Bad decision Travelocity
So easy to use 4/5
By Rick 301
Great app, use it all the time
Very convenient and helpful 5/5
I used to think I had to make all my reservations before I left home, but the Travelocity app makes it possible to search and reserve flights and lodgings on he run. I love the convenience and flexibility. Thanks!
When I was looking at the website trying to make travel arrangements, everything said hotel and flights together! After booking my hotel, I find out later that the flights were not included in that price! Not happy.Will never ever use Travelocity again and if I could take away stars I would! -5 stars! Would love to charge you an extra $1200 like it cost me! And not one discount! I could not get one discount to apply
This app blows goats 1/5
This app has zero value. I’ve been trying to get information about a trip I purchased for my family for two days and I can’t get any information beyond the flight number and departure time. No info on boarding passes or gate info and the airline needs a record locator number which is also not in here. I tried to “text” them after their phone number sent me into an endless loop. The texting was the same. It took over 12 hours for a response- this is not 24 hour support!
Excellent customer service 5/5
I absolutely loved the help I got from the customer service staff at Travelocity! Thank you John! I will continue to book with them!
Rocks my world 5/5
Just saved $125.00 on booking hotel via travelocity and the price quoted at the desk!! SWEET
Bad, bad, bad service for apps 1/5
By angry long time customer
Lower than the "rate"
Great app 5/5
Love it. So easy to use and finding hotels when traveling on highways.
Stay away. Avoid good reviews 1/5
Their customer service is outsourced joke (guy could not speak very good English), their planning is hit and miss. Great reviews are the ones that went well. They will blame you for the ones that do not go well. I have had a few issues with them and they blame you. The latest one they came back and blamed me. Well, I have screen video of the transactions showing the facts. I am fed up with them. I have reached out asking to talk with a real rep but nothing but blaming me. My videos of the facts will go public but everyone else realize that are so many better travel sites that care about their customers. Avoid Travelocity!!!!
Travelocity well done 5/5
By Gum Tree Gully Station
The app is great easy to use, straight to the point.
I have been using Travelocity now for over 13 years for all my travel and hotel choices.
In all that time I have had two incidents where I have had to call customer service and they were extremely helpful and solved the problem very quickly.