By Gimme Time John
I go on line to check on booked with confirmation numbers for up coming Trip and it says I don’t have any scheduled. Obviously the right hand doesn’t know what the left hands found. So I go back, pull down the email and it asked do you want to down load the info to my cell, da !
Had to update & change password as it couldn’t find me. Go back in again and it still does find my scheduled trip😎
Great app, even better company 5/5
This app is very user friendly and never crashes. The search functions make it a lot easier to find what you're looking for. I love using the map to find hotels because it's really easy to filter and manipulate. Travelocity itself is such a great service. It makes it so easy to plan your entire trip and there's always discounts, especially when you book things together. Their customer service is also incredibly helpful and generous. I had an emergency while abroad and with one phone call they helped me work everything out and get as much of a refund for my flights as I could. I only had to pay a cancellation fee to the airline.
Bait and switch 1/5
I tried twice to book a flight and car rental. They gave me one price and when I was ready to check out they said sorry, the rate changes sometimes and your flight is now this much!! Almost $200.00 higher than first quoted. I went to Delta and then to Hertz and got a cheaper rate. Beware of their prices, they say one thing and then do another. I deleted their app and won’t use their services again!!!
never fails me 5/5
i use travelocity constantly because i like it and the customer service is exceptional every time i need it.
This app was a lifesaver on my trip to India!! 5/5
I used the app to book hotels originally - but to to plans changing, I had to rebook hotels, several times, during my stay. Travelocity and this app was a Lifesaver!! I didn’t bring all of my credit cards with me so it was super easy to just use the app and pay in US dollars without overseas transaction fees. 🌟🌟🌟🌟🌟
Totally lied in ad 1/5
Has ad that says you get $25 off for first time app booking. But when you put in code it acts like it doesn’t know what you are talking about.
THANK YOU!!! 5/5
By Diamond Brave
Thanks So Much, Travelocity!!! I appreciate these great deals!!!
By Sgt Runalot
Finding what we wanted was easy, and they even sent me a coupon to use, so we saved a good chunk of $, f***g awesome!!!
Need to be able to add trips to your wallet 1/5
You should be able to add trips to your wallet
Great site! 5/5
While researching trip to DC, I explored Booking.com, hotels.com, and TRAVELOCITY.COM. This site by far easiest to navigate and search. Very easy to check out! Thanks.
SO easy!! 5/5
By Coach 20/20
Easy to search and change your flights and cars. If you’ve saved your info as a member, checkout is a snap! Well done!
App doesn’t work right 1/5
I tried to book and it wouldn’t let me complete my transaction. Now I have to start over on a site (probably a different site)
Loved travelocity but now they are a joke! 👎🏼 1/5
I could not find a hotel for my sons birthday. Travelocity app could not reflect the proper date. Even after closing the app and even restarting my phone. App developers should be replaced.
Also had a room booked prior to this incident and apparently you are last priority if it’s over booked. Travelocity left us sleeping in our car. 😡
Be carful 1/5
By innocent citizen
Be carful guys this website is not safe. I booked a package and they took my money but the confirmation failed . The ruined my plan and I’m still contacting my bank to get the money back
One of the best 5/5
One of the best among all booking site. Using inside last 10years. Customer service is excellent easy to talk with and never gave hard time Incase if needs to cancel.
One star 1/5
One star due to useless update summary.
False advertisement 2/5
By Francis calderon
I received a promotional e-mail indicating that if I download the Travelocity app I can use a 15% discount on my next trip. I followed the instructions and it happened that I was shopping for a vacation, but once I got to the app there was no area to enter the discount code. I contacted their Facebook messenger support who was no help and new less than me about the application and promotion and the only thing he told me was another false advertisement which was that the code only applies for certain packages??? I was excited since I always see this travel company advertise in the amazing race so I thought it was good and serious!!!!
Easy to use 5/5
Offered me a discount that didn’t apply to the hotel I wanted but the app was easy to use and fast
Best Travel Website 5/5
Thank you n easy to use.
yeah bud 4/5
goin places bro
Worst company, stole my money and never gave me my money ack 1/5
I was trying to travel to venezuela in December and the airline refunded the money to Travelocity and never send it to me and Travelocity claims they don’t have some information from the airline. I’m a customer with Travelocity for 8 years and booked over 20k in trips and they still didn’t help me
Perfect service! 5/5
By Denis Orellana
I always make my reservations through this app and the prices are crazy good! Absolutely 5 starts!
Lousy lousy lousy integration 1/5
By Secret squirre1
I make a reservation online and then this app cannot find it.
NEVER AGAIN! 1/5
By Musical Affair
I will never use Travelocity again. They will have you stranded. I booked a flight over the holidays well in advance. The flight schedule changed and I was somehow not transferred to the changed time. Travelocity was no help after several hours of talking to their customer service. Luckily the airline fixed it even though they told me they weren’t supposed to since I booked through Travelocity.
By Irish Gigg
Simply said - Easy to use.
The Gnome Knows... 5/5
This app is Wander Full!
Medical doctor 5/5
By Arizona summer
Fast, efficient and very user friendly
Plan a getaway during a coffee break 5/5
This Travelocity app lets me plan spontaneously for fun, surprise getaways while taking a coffee break. Love the convenience and ease of use.
Love the APP! 5/5
Was super fast and easy to book a room and pay on my phone APP! Awesome!
They pick and choose reviews to post 1/5
By Bill from the zoo
Pretty scandalous Travelocity pics and chooses the reviews I want to post I posted multiple times and I’ve never seen a review not necessarily a rate on the app itself other than the fact it’s not the easiest to use the thing there’s a lot of other travel sites out there that care about customer service sad
No touchid login 1/5
By Walking in the wind
You’ve only had three years to implement. It’s tough to copy/paste the code to support it.
No receipts means I will not be using Travelocity 2/5
By Former travelocity user
Travelocity does not provide receipts and air carriers and hotels will not provide either. This makes using Travelocity a no go when traveling for business. Our bookkeeping staff will not accept estimates provided at time of booking.
Free Cancellation?? Hardly! 1/5
By Creative coyote
Be careful when booking hotels! It may say Free Cancellation on the front page but that is all determined according to which room you choose. Also, Travelocity does not handle these issues even though their website app publishes Free Cancellation. They lay it all on the hotels.
Lost my business over it.
Travelocity should be ashamed. 1/5
By Monroe Mann
Let me tell you a story.
I have been a devoted Travelocity customer for over a decade. Today I have switched to Expedia.
I found a round trip Air Canada round trip flight to Shanghai on Travelocity. $940 total. When I went to check out, a pop up said, “Prices change rapidly. The price is now $1040. Continue?” Um, that was weird.
I closed the app and restarted. Researched. Same flight. Prices had NOT changed. Same flight. $940. At checkout: “Prices change rapidly. The price is now $1040. Continue?” Weird.
I went to Expedia. Found the EXACT SAME FLIGHT. Price? $940. And a wonderful pop up appeared: “What you see is what you get. No hidden fees.” Upon checkout? $940. The same $940.
The only explanation is that Travelocity is having trouble competing and is now charging fake fees to stay competitive. If so, I am truly saddened. I really loved you Travelocity. My love is no longer.
Travelocity customers BEWARE.
Travelocity owns 2/5
Just know that Travelocity also owns Expedia , Hotels.com , Hotwire, and trivago all the same company.
Hard to work 1/5
Hard to navigate. Link to actual airline either non-existent or well hidden. Follow up email that was supposed to arrive in minutes hasn’t arrived after more than 12 hrs.
Awesome Immediate Customer Service 5/5
I booked the wrong date, and was immediately able to cancel using the online Messenger option. I have always been very satisfied with Travelocity, and this App does not disappoint.
Mobile app Needs lots of help. 2/5
When selecting a vacation (hotel & flight) you cannot select the 'class' of flight you want to search for. (Sad face)
If you need an additional 'puddle-hopper' flight to an island you can't add all at once.
I can't seem to 'heart' items in my mobile app.
I want to 'save' resorts and compare, but cannot easily do that.
I would like more sorting/filtering for vacations--like Scuba/PADI on site; dance club on site; etc. thanks.
Best prices 4/5
I travel quite a lot so always looking for best hotel rates. Travelocity is my first choice. My only complaint which is significant is if you have any booking changes, customer service is hugely inefficient. I spent over 2 hours on the phone yesterday talking to 3 people who didn’t speak English as their first language. In addition to not knowing how to make changes the communication barrier was overwhelming. Finally got finished satisfactorily after wasting my morning.
Easy to use 5/5
I love the ease and convenience of being able to book online from my phone and then added to my calendar to get it is to email instantly unfortunately sometimes some of the hotels I have booked have not been of low quality due to the hotels personal staff and it’s issues each individual hotel, but that has nothing to do with how awesome the Travelocity App thank you
Hotel reservation 5/5
Excellent service,I’m really impressed .
Cannot get App to work 2/5
After entering itinerary number, App cannot find flights. Yes, App looks nice yet will not shake hands with email from Travelocity...
Angry customer ! 2/5
I booked an almost $1000 trip through the app and was told I could use a 10% off coupon code. Couldn’t find anywhere to use the code. They make it impossible to readily find where to use it. Guess I should have called before booking. Called afterward and was told there was nothing they could do for me. Spent $1000 and they wouldn’t honor their own coupon for $100. Travelocity, you just lost you frequent customer!
Signed a disappointed and angry FORMER customer
The app works really well. 5/5
I just recently started using travelocity but I have used it quite a bit over the last couple months for hotels and flights. It’s easy to use and I haven’t had any trouble with any of my reservations. I haven’t used it to rent a car though, so I can’t comment on that.
Great for flexible travel 5/5
I travel for business on a regular basis, which includes multi-day driving trips. I LOVE the ability to book lodging on the fly depending how I feel at the time, wherever I am. I can stop as early or go as late as I want and no more worrying that a traffic delay or a long break makes my hotel suddenly two hours farther than when I want to get to bed. I've also gotten some incredible rooms with deep discounts this way. Love it!
By Overly annoyed
App does not work and you will not get discounts promised!! Book Direct stop using Travelocity such a shame I used to like them!!
Charged me for TWO airfares (itinerary 7312435862217). Attempted to get a refund with Yen, then escalated to Support Manager Clark, then Corporate representative Tim on Monday 12/18/17 at 6:44pm PST. All denied refund. VERY POOR customer service. I’ve travelled exclusively with Travelocity.com for 13 years and will NEVER use you again. I will book with Trivago or Priceline next time. Travelocity.com will be the next Blockbuster Video.
Ol’ Timer 5/5
I’ve been a member of Travelocity since 2014 and not only have they provided me with the best prices & packed deals but now their app makes it soooo much easier to keep me coming back!
Terrible website customer service is a joke ! 1/5
By Omar stock trader ( dboysinc)
I never seen a more difficult webpage . Terrible!
Wrong app/ not useful 1/5
Be careful when u are booing the hotel specific when it says all inclusive! I booked all inclusive hotel in Cancun /Vila del palmer Cancun luxury beach resort and app said room is all inclusive. Right after I purchased it, I received the confirmation email from Travelocity and thanks God I usually don't check, but this time I checked and I couldn't find all inclusive package in my reservation. They charged me too much for just regular room. I called costumer service and I was almost more than 2hr and 20 min on the line with them without getting any result. They said u can changed ur room and buy the other one which is $1200 more than this room that u reserved. U guys be careful when u are booking any hotel for out side of US in this website and specific with this app. I am very very disappointed with their costumer service and this app:(((((