I really like this app! 5/5
This app makes it easy for me to know what the wait times for the rides instead of trying to locate a wait time sign. I also updated the wait time quickly which is very useful. I do wish that other theme parks had this level of technology that helps people in the park find their way around.
The BEST THEME PARK APP 5/5
By Clashcity R.
Other theme park app developers should take note of how this app works! It made the day at Universal Studios Hollywood, absolutely incredible! Well done Universal! If you plan to go this theme park, using this application is a MUST!
It’s alright 2/5
It somewhat works well for ride times, but it should be able to store your tickets or passes in the app (especially since the annual passes at the park are paper). Also it would be nice for it to be optimized for the iPhone X.
Pretty good but..... 4/5
By Romeo Alpha Lima
Like the app just wish it had a place to store pass info like Disneyland and Six Flags. I don’t even need to have my pass with me for either of those parks.
Very nice app 5/5
I got i Universal studios a lot and I find this app very helpful. Must get for frequent comers and also very clean app.
Season tickets 3/5
Please add a section where you can store your season pass or single day tickets on app
Cannot trust waiting time. 2/5
By Krazy Punisher
I entered mummy when it displayed under 5 min, but actually I have waited about 40 min.
Fix the buying ticket option 2/5
This app is very good when it comes to having a virtual map and wait times which are updated constantly! That's great! However when you go onto the tickets slide to purchase tickets/passes it becomes very glitchy and unable to do anything except close the app. Please fix this option I'm a huge Universal Studios Hollywood fan but this app should be updated regularly! Fix and you'll get your 5 stars!
Won't stay open 1/5
The app won't stay open more than a few seconds. However in airplane mode it stays open. Please fix it soon!
App does not stay open 1/5
The app looks very clean and very easy to navigate for the first 10 seconds, then after that it closes/crashes. I wouldn't mind if it crashes sometimes, but every time? Ya sorry 1 star from me
Easy to navigate 5/5
The app is updated and has the new Harry Potter world included on their app. My personal favorite is scheduling what rides I need to go on under itineraries. It keeps you organized which rides have the least time wait to go first. This makes the trip very nice!
No help 1/5
Can't get app to do anything! Getting on Harry Potter attraction. Would love some assistance with this app. Won't allow me to get any information
Great app 5/5
Had an issue with the app not showing anything, but as soon as I left app feed back a rep from universal called me writhing 5 minute, met me at the ride I was on to verify and fix the issue. Great customer service and awesome reaction time. App worked flawlessly after he updated it.
Not working 1/5
Still not working.
Not working 1/5
Very buggy. Doesn't display most content.
Doesn't work 1/5
The update doesn't work. I can't get it to show anything. It keeps saying "No Results Found" with and without filters. Please fix it.
Doesn't work 1/5
New update has erased all functionality from the app
This is the worst app I've ever seen 1/5
Never works 1/5
Everytime I come I try to use this app to check wait times and it NEVER works just shows Homer Simpson going "doh" because they can't find any attractions/restrooms or wait times. Useless.
App did not show any attractions or dining 1/5
The map wasn't useful because nothing had a label. List was also empty. Park announcements worked
Great once I got it to work.... 4/5
When I first started using it, only the map was working. It wasn't displaying ride wait times and the filter would not work at all. I had to fiddle with Settings and restart the App - then it worked great. (I have iPhone 6+)
We mostly used it for checking ride wait times.
Still does nothing 1/5
Just a map with current location without any information about rides or waiting time. Useless. Did any one do any user acceptance test ?
Hard to navigate.
JUST FRICKEN AWESOME
Does what is expected of it 5/5
Not sure what everyone else is complaining about- maybe the issue was resolved? Either way- worked great and loved the ability to bookmark attractions.
No wait times 1/5
Wish this app had wait times.
Horrible please fix 1/5
Map doesn't show anything .
Useless. The app is an empty shell 1/5
Clearly it needs to be fixed. I guess Universal doesn't care enough to serve their guests.
All I Could Ask For 5/5
This app is truly amazing, especially with alerts for when ride waits drop to a preferred time. All rides pop up on the map once the park is open. Essential if you're visiting the park.
Waste of data
Nothing comes up. Have full signal. Complete waste.
App does nothing 1/5
Has some bug in this version, no info shown no matter how you set filters. Don't waste your time trying to make it work.
This app lives in my butthole. 1/5
By The App Fap
Because it is poop.
Pretty much useless 1/5
I suppose the ticket purchasing works, else don't bother.
Love it! 5/5
I'm not sure what all the negative comments are for, maybe an older version? I love I can see all the wait times and set alerts when certain rides have lower wait times. So cool!
Very helpful 5/5
The waiting time is quite accurate. Also has show time information. Therefore, it is very helpful to plan my trip. Love it!
It works for me! 4/5
The app is great!
The poor reviews must have been regarding the older version because this app is awesome! It has accurate wait times for all attractions as well as the show times throughout the day. It also has locations of nearly everything including the bathrooms and will show a map with your location and direction on it to make it very easy to navigate yourself. It even helps you remember where you parked.
Doesn't work 1/5
There's a "map" with no labels or anything that is listed that would be available. Useless.
By Odd particle
App doesn't list attractions at all. Can't find anything.
Broken app does not work 1/5
Nothing works in app
OFFICIALly USELESS 1/5
This app doesn't do ANYTHING. Map is just a blank picture with no information about what anything is and no wait times. For at least $110 per ticket, you would think they could afford to develop something better. Either do something well or don't do it at all.
Pretty good , for the most part. But occasionally does not show wait times , just shows the ride and description, needs improvement
Universal Studios Hollywood 1/5
Horrible app. Wouldn't let me do anything but view the map.
Doesn't work. 1/5
Nothing loads. Useless.
As far as I can tell, this program does not do anything it promises.
Doesn't seem to work 1/5
There are no wait times indicated, there does not seem to be the ability to add any items to the itinerary.
Doesn't work 1/5
The app displays a map but doesn't show the rides or wait times. On my friend's phone the app didn't even open.
A waste of time and battery!
By Steve B EC
Shows nothing. Useless.
Does not work 1/5
Basically does nothing. No wait times, does not show rides, dining, or shops.