Sound & map 1/5
Very poor app
Great platform 5/5
Love driving for Via - pay, customer service, and routing are all better than other options!
Map & sound 2/5
Over all for the rider the rating is much better. As a driver I must rate low. If even a direction be vocalized it would be better. I can not use the app in a high traffic area because this app is unsafe.
Beta stage 4/5
I know the map God function is improving everyday
Very good app. 5/5
Via App is the best for gets a job
The navigation view is horrible
Via doesn't care about drivers 1/5
Via is terrible about the drivers
Absolutely far better then uber loved VIA 5/5
Love navigation app 5/5
I think that this app is by far the most accurate of all the ridesharing apps out there. It has the best way to locate the rider and for the driver to quickly react with a new route. Most other apps such as Waze, or too slow.
By Mrs Antigua
This app makes it clumsier for a seamless operation. It's not a driver friendly app as it requires several steps just to complete a simple pick up, no shows or drop off. NYC is a hectic city. Keep it simple!
Cheap customers 1/5
By driver with uber
customers very cheap rude customer bad customers annoying customers
5$ means you gonna pick up bad crazy annoying rude and cheap peoples in NYC
And you never gonna stop pick up
Because via they doesn't want let you stop pick up
It's not worth it for you and ur car
Stay humble guys 5/5
By Samu Ayalas
Great company. The opposite of corrupt Uber. Very good to their drivers. Only 10 percent they take to Corrupt Uber's 20-25 percent. Please stay humble guys and keep it this way.
Awesome app 5/5
Used it for a week and love it so far, good GPS and easy pick ups/drop offs
The app navigation is way off in the financial district and the battery. They should combine it with waze or google maps. This version for me anyway crashes to often and I'm not getting credit for distance and time traveled and that means I'm not getting paid. Contacting support is a joke.
This app is Absolutely Awesome❗️❗️❗️
Poor and clumsy 1/5
Bad app. no navigation option. Bad at all .
Great app every driver should get via
Great app! 5/5
The best to drive in NYC
Love Via 5/5
Driving with Via is super easy and they provide exceptional support. The new app allows you to call your riders (wasn't an option before) but Via still has the live support line to help out. They're great
Having terrible problems 2/5
My app keeps shutting off which cost me my daily earnings. Please fix your driver app.
Please add a mute button during navigation
By Niaz mohammad
I hope via improved it self for the better driver friendly ,I like the system of thier app and money they pay but ,they do not have Tip option,if passengers no show driver does not get anything,$00 for the driver but via take the money from passenger if the passenger is not there ,I hope they improve that .
Unlock the Hidden Handwarmer Feature in your iPhone 1/5
By NixoN 567680515
Thank's to Via's software engineers you can easily unlock the Handwarmer function inside every iPhone easily - just open the app and the Handwarmer feature will activate automatically, and stay on until your battery dies or you go to settings and turn off location services for the app.
Your iPhone's battery from now on will deplete quite quickly but the added feature of the Handwarmer the benefit outweighs those concerns.
The way that Via is able to accomplish this is due to the use of location services at all times, even if you accidentally do something silly like force quit the app it'll still run down your battery to achieve the hand-warming function.
Why would one need a normal or typical battery life over a warm phone is not a concern for most iPhone users, so download the app and keep a constant source of heat in your pocket at all times, you will never be without that is until your battery dies but who spends more than an hour at a time away from a charger anyway?
Horrible App 1/5
By Drummer Hall
This app is horrible. Poor design with no other navigation options. This app needs to be redesigned ASAP.
Lack of features, cheats drivers, and non-stop text! 1/5
So I have driven for Via for about a month now. I don't believe I will driving for them anymore. They claim that they treat the driver better then the rest but they do not.
First of all, the app has no features at all other then a navigation system. So if there are issues while on the road you have to text Via for every little thing. Can't pull over where Via wants you to? Text Via. Passenger doesn't show up? Text Via. Passenger decides to bring a friend along for the ride? Text Via.
To top things off, you don't know if anyone ever reads the text because no one ever writes back so you know what is going on. They should give more control to the drivers through the app.
Then the money issue. They promised me $400 sign on bonus. I only received $390. I emailed them twice about it with no answer over a 2 week time. It's only $10 but then I notice that cheat me off of money with rides I give. They offer "Rocket Rates", you give the ride and don't give you the money. And it is not small amounts, it is extremely visible how much they cheated me on. Leaves me to wonder if they do not cheat me on time and miles which are not visible.
And if you contact them about it, hey either do not answer at all or just say that everything is correct as is with no explanation. I know another driver and Via cheats her on money on every day she drives! $2 here $10 there, It adds up.
Also they sent you non-stop texts. You get multiple text throughout the day for the same promos. When you ask them to stop, they say they will and then send you another one to piss you off. Next day they do the same.
Sorry but this is just another company that treats their drivers like Uber does! If they do not want to pay the bonus' they should not offer them!
The weirdest app ever had 1/5
Everyone has the same issue with this app. I agree with all of the above reviews. Where is the representative's reply?
This app need a complete overhaul.
1. Unable to contact passengers
2. You can't start the trip if the passenger isn't on the street corner the app says. The passenger can only say that he's in the car and then you can start the trip.
3. The gps is in app, and is horrible to use.
What's the stupid app (for drivers) 1/5
By Dominic En
App is really slow and make me nervous because works really bad and everybody hear annoying stupid signal when u want turn
Not supporting their drivers! 1/5
This company don't care about their drivers . Their rider damaged my door by opening in the middle of the street and it got stuck in rear end of bus in spite requested her not to open until I pull on safe side and now company don't want to cover damage . I had more than $3500 damage. It's a shame . Son please think twice before you join this app!!😡
Needs Portrait Mode 1/5
✳️This app should come with portrait mode alignment on the iPad.
❇️The destination entries are misleading.
❇️The driver should be able to rate the riders as the riders rate the drivers to make it fair.
There are some customers you don't want to pick up again, and some riders are extremely mean when they know that you can't do anything about it. Remove ratings both ways, or make it both ways.
❇️It makes good business sense to include tip options in the app.
map and sound 1/5
By via partner
map is very tiny. we are a driver we need to focus on the road. we can only check the gps for a second. it needs to be bold signs and bigger letters!!
every single of movement app bips and mutes the music then you have to replay your music or other sound play. it is very unprofessional!!
Best driver app 5/5
Navigation works with the Via app. Had issues with other driver apps but the Via app was a pleasant experience. Five stars well deserved.
Needs improvement. 2/5
Needs to be more driver friendly.
Would be nice if it shows a total of amount earned. Show diver rating. Doesn't cut off the music while giving GPS directions. Easy log on and off. Easy pick up and drop off buttons. Needs to be less clumsy and more efficient.
Make $$! 5/5
Working w/ Via in NYC and have had a great experience. There's always ppl needing rides, it's non-stop here. But they do provide breaks occasionally when needed. Much different rideshare system, consistent payment that's pretty competitive.
Bad experience 1/5
By Taxi activist
I had a woman who brought her dog in a little bag and for some reason I'm allergic to dogs only and I can't be around them. I honestly think this woman needs to get her own private cab why in the world would you bring a dog on a car pooling service? Does via even charge extra for this dog? I know I would if it was my company I wouldn't let passengers bring her dog in cars. She can just take a yellow cab. There needs to be an exception to not bring animals for pooling services. And there no way I can tip the driver I always have to get change in order to tip the man. And that's another thing real New Yorkers know to tip their drivers. People here living in NYC the fake New Yorkers don't tip. They might as well move back where they came from. Real New Yorkers take care of their own service people period. I think is fair for getting a cheap service to at least tip the driver one dollar. I even saw a rich guy take this service and didn't even tip the man. Upper west side people are very cheap with tipping? Why? You might as well move out of there if you can't even tip go live in Bronx. This embarrassing rich people taking this service. I won't use this service again until they change their fundamentals and take care of their drivers first. They are the ones who take all the risk in driving their OWN cars not via all they do is just run the app...
Nice App 5/5
This is also one of the good future apps.It is really hard to find a ride in DC especially in downtown.It ll be good if your guys add on all the DC on you map.
Horrible ... 1/5
By Sal SImon
This application is not accurate, very slow and need to be updated or will mess up the whole vía company, via is not there for their drivers when they need them the most, is limited with time and areas of operation. Good luck with your business!!!!
Great company 5/5
Both myself and my boyfriend signed up with Via. I haven't driven yet but my boyfriend has been driving for about a month and he absolutely loves loves loves this company. The little experience I have had with them I must say so far I'm loving this company also. They have real live people to text or talk to and they are always so very happy to answer any questions you may have. They do everything possible to help you earn the most possible money. If I could rate 100 stars I would. Biggest plus is they don't steal your money like another company does (I won't say their name) I super highly suggest you drive for Via. If you decide to give them a try mention my name.
No good 3/5
Needs more improvements
Gps issues 2/5
The android acceptable but iOS version horrible GPS all over the place. They are leaps and bounds behind Uber & Lyft.
Ride share 5/5
Very fast and very easy and also affordable
great service ! 5/5
i use via whenever i'm in chicago or new york. flat rates and nice vehicles!!
Unreliable and worst customer service 1/5
There's no direct way to contact the via customer service except for the live number they give you once you start the shift but it's only one way. You can't Enquire nor get help. The hourly guarantee is bs..they can turn off your app anytime while you plan to work certain hours to get that guarantee in via Blue mode. You can see earnings nor trip history. You have no clue whether you got paid fairly. It's a waste of mileage and gas for drivers. Even if the business is slow, via will ask you to travel empty to JFK laguardia and some weird places. It'll keep you wait in the place you like...there's too many defects abt the company. They didn't pay me over my bank account even after they setup the bank information. They wanted me to pick up checks from their 5th Ave location and they wouldn't provide parking either. I promise you it's not worth it. I drove for a month and it's ridiculous. At worst, gett juno and Uber is better in comparison to via in every aspects. All my friends have stopped working for them.
Driver 130 5/5
By Mohammad A Abbasi
I been using VIA app for almost last 3 years, this is the most easy and amazing version of VIA app, just love it, proud to be a small tiny part of VIA family, good luck 👍🏼🍀 for future upgrades in the App,
The best *****
Via 😍 5/5
I love it
I'm very please to be part of this. that's the best app out there for me as long as you follow the app you can't go wrong I am encourage you guys to be part of these great institution you will never regret it they are nice respect full and always be there for us thank you VIA for making my life easier Love always Harold😄
No tip option in the app 1/5
This is a service should have a way to tip a driver bring cash.
Via is just like uber bad to drivers few drivers told me.
I'm not only a client Im also a driver for (Via) it's so reliable in all the ways as a client and a driver I recommend it to every one.