App has crashed every time I’ve used it! Why anyone would use this app for security is beyond me!
By N/A 1234
Crashes my Mac Pro running the latest high sierra update - almost daily.
Latest update killed the watch app 1/5
By Dr. Peloncito
Apple Watch app does not work after the update.
Watch app 1/5
VIP Access app on Apple Watch dies not work. Always says the ‘Watch cannot connect to iphone’
It used to work flawlessly before.
Please fix it
Watch works 5% of the time 1/5
By Better developer
“Apple Watch could not connect to your iPhone” 🤬 for the entire time I’ve had this app. Completely unacceptable for such a simple app.
iPhone X support 2/5
By Likes his notifications
No iPhone X support.
Glitchy with iOS 11 1/5
Was perfect but since latest iOS release, no longer reliably makes it to Apple Watch.
No tech support whatsoever! A company like this should have had an update by now to stay on top of this.
They claim to have updated for ios11, but what about Apple Watch updates??? Still won’t come up get to watch or does for a nanosecond and then I get error message. PLEASE FIX...I USED TO USE THIS 50+ times a day!!!
Even if I have to pay for it, it would be so worth it. Thanks
The proximity feature needs to support more than one computer. I have both an iMac and MacBook Pro. I want to be able to use it on both.
Great, but.. 2/5
Battery killer!! Uses 50% of my daily battery just running in the background.
NOT USEFUL 1/5
By Messa Jayy
I need to use this app now to login to my employers website for employees but every time I open the app on my phone it just closes it. For some reason it will not open on my iPhone 6s& I’ve reported this issue several times to the makers of the app and out IT team at my job and nothing still has been fixed! Super inconvenient when I want to check ANYTHING about work from home 😒
Can't connect to the iphone after ios update 1/5
I used to use app all the time, nowvto get an access code need thevapp to be already open on the iPhone. Why would I needvthe iWatch spp then? Please fix this compatibility problem asap, otherwise the app isn't usable.
Needs a copy button 1/5
Needs a copy button.
VIP access hard to lose with iPhone 10 2/5
Have to turn phone off to close the app it’s a royal pain to use the app
By Old and Gray
This does not work and really is a waste of time
If it worked it would be great 2/5
By Elizabeth Lucett
I’ve entered my security code (correctly) four times now; every time I do I receive an error dialogue.
And yes, I am entering the correct code.
I’m running IOS 11.5
Won’t connect to watch 1/5
The Apple Watch app used to be my most used feature of the watch, but with the latest updates to the iPhone and watch OSs, the watch app always says it can’t connect to the phone unless the phone is on and the VIP Access app is open on it, making this completely worthless!
Doesn’t work. Used to! 1/5
Subject sums it up. Please fix!
Works every time, and only takes seconds
Rude and can’t fix anything don’t even try them tell you your feedback doesn’t
Mean anything Hong !??? Stupid and rude and I have been Symantec customer forever,..... I won’t leave because of them, but if my computer security and passwords don’t work, I’m NORTON history!
Watch App fails to connect to phone 2/5
This app worked flawlessly under iOS 10 and watchOS 3. This version has problems with the watch app connecting to the iPhone. It connects sometimes and other times it doesn’t.
Proximity pairing won’t work. 1/5
Proximity used to work, last update must have broken it. Support is absolute garbage, there is no way to contact Symantec, only view a half-assed FAQ.
Apple Watch version needs fixing 1/5
I tap the app in apple watch, it shows the token code for a brief moment then disappears, stating it can't connect to my iPhone. Iphone is on, bluetooth is on, wifi is excellent, both devices with most up-to-date software. Nine times out of ten i have to pull up the token code (through this app) on my iphone.
Keeps crashing?? 1/5
I downloaded this to my phone but when I try to open it it immediately closes?
Takes forever to log in most of the time
Frozen. Won't open. Delete.Reload. Still Frozen 1/5
Seems like other folks are having this problem too. Please fix!
Desktop Apps & Backups Missing 1/5
A desktop app (or a chrome plugin like Authy) should be around that automatically syncs my credential ID to an online account, along with me other two-factor QR code registrations from my phone. It is 2017 and we still have apps that don't back up their data securely online?
Watch app 4/5
By Im not Eddie D.
It'll be nice if it copied to clipboard from the watch.
Can't Approve Requests on the Watch 4/5
I can approve requests on my phone but when I approve on my watch the request disappears from my phone but doesn't send the approval.
Frozen app 2/5
For a number of days this app has been frozen on my phone. I cannot open it nor can I delete the app. This has never happened with any other apps on my phone. Very concerning.
Pretty cool so far! 5/5
By Mark Schlesinger
Time will tell. But seems to add a really good layer of security!
Love the convenience but killing my battery 2/5
Running iOS 10.3.3 iPhone 6s+
24 hour battery is 30% "Background activity" and it's at the top of my list for 7 days. If I can't get this figured out I may have to give up on this.
Back to dial up 1/5
The slowest XXX#### thing ever. Wasted money
Copy passcode works again 4/5
Single most important feature for me is the ability to double tap to copy the passcode to the clipboard. Fortunately, that feature has been restored after the most recent update. I use this app with VIP-enabled accounts mostly. I don't use it for its QR image scanning capability, which lets you generate codes for sites like Amazon or Gmail. I use a different app for that. I like the new interface. It even has a tactile feel when you double tap to let you know that the code has been copied. Thanks for restoring the double tap feature.
Good start 4/5
The app is nice as I do not need to have my E*TRADE digital id with me anymore. The Apple watch app is fine for generating digital tokens but it lacks the lock / unlock that I can execute from my iPhone. Will give 5 stars when they add that feature.
Proximity should be more easily for access 3/5
For example, put in home screen. Furthermore, Proximity response is very slow.
The security code display doesn't have to be that large. There should be a button to push code to paired device.
Loving It 5/5
Had issues with the proximity unlock the other day but it's working great now. Love how easy this app is!
Bad update 1/5
New update has broken my ability to get into accounts that I was using double authentication for. Thanks a lot, Symantec. 😒
Proximity doesn't work on Mac 3/5
The new proximity feature flat out doesn't work on a Mac.
By Anand As
Proximity sounds nice, wish it worked for me 3/5
By Just wasted a dollar
The VIP part of the app is worth five stars. The Proximity feature might be if I could get my phone and MacBook to pair using the app.
Updated with non-functioning features 1/5
This version brags about enabling proximity-based locking/unlocking, buuuut that requires a VIP desktop app version of 2.0 ... which doesn't exist.
Terrible. Forced to used this for E*TRADE. 1/5
I really hate that E*TRADE is using this piece of garbage. I wish they were using SMS or standard 2FA apps like Google Authenticator or Authy instead.
Works perfectly! (long-press to copy code) 5/5
Started using this app a week ago, and so far it seems to do its job perfectly. Long press on the code copies it to the clipboard, so it can easily be pasted where needed.
Terrible - Google Authenticator is so much better 1/5
By Wifi looker
Not good - makes me enter the digits EVERYTIME I log into my bank.
Google Authenticator is so much better - it only asks once every 30 days OR if I'm logging in from a new device. Make sure your bank supports Google Authenticator not this old tech.
The prior version was much better 1/5
The prior version was much better. The Push notification user experience was more fluid and easier for end-users. The alerts in this version are flaky, sometimes they work sometimes they don't for no reason. Now that you have to manually toggle back to the application after the push notification makes it very complicated in this version. The prior versions color scheme and contrast was much easier to read. Please consider bringing back the positive functionality and features of the prior version in your next release. We are trying to roll this out to 68,000 users. It's critical that you improve the user experience.
Harder to read! 1/5
By Gooster 913
The old version had an option to change the view to a darker background with lighter numbers which was easier to read. The newer version does not which makes it difficult to use for people that have difficulty seeing certain colors.
Useless animations 3/5
The new version adds some pointless animation that reveals the code upon startup, making you wait longer for no apparent reason. This app doesn't need any eye candy, since it's on screen only for a few seconds, and it's only used to generate a login token, so it should be as snappy as possible.
UI Distracting 2/5
By Choda Boy
I have my phone on my desk and every 30 seconds I get distracted by the "blue flash" of the timeout out of the corner of my eye. There is no option to disable it.
Randomly opens for no reason 1/5
Have the latest version of iOS and the app just randomly opens when I unlock the iPhone. Even if the app wasn't being used