Should be 5 stars 4/5
When looking at the same resort with multiple buildings, you cannot tell what building you are looking at unless the owners take a picture and point to the building. Please consider making this a feature or have owners always put building # in for large resorts
Ummm, not sure 2/5
The app seems to work just fine when booking and searching for properties. The issue I have is that it doesn’t have hardly even of the features that the website has. For example, I created a profile per the website’s recommendation so that owners could learn about me and see the reviews I’ve given and the ratings/reviews that other owners have given me, etc. but none of that shows up on the app. So that’s a bit strange to me that two don’t sync up.
Billing issues 1/5
By Total dissatisfaction
I have had to submit requests to 2 separate places for the same time frame because there are no other units available. My first request had not been answered within 24 hrs, so it had expired. Today I rebooked the one that expired and another also, just in case the first owner doesn’t respond again.
Please DO NOT CHARGE ME FOR BOTH PLACES.
I use VRBO for all my vacations bookings. It's easy and always finds exactly what I need. I recommend this site to everyone I know!
Booking frustration 3/5
I was trying to book a last minute trip. Several nights in a row I tried to book a place and the owner required 24 hours to respond. The first place never responded and the second responded that they were full even though they still are listed as available as I write this. In the meantime my trip is tomorrow and I had to settle for an option that had instant bookings.
Great way to vaca! 5/5
We love using VRBO as our way to find great places to stay for us as a large family. We’ve not been disappoint yet!
Prices not real 3/5
This app is nice to look at different accommodations but prices are not real... a 119 dollar a night room for two nights, all of a sudden jumps to 442 dollars, that is a lot of fees!
Difficult to find Arrival Info 1/5
I’ve spent 40 minutes and still can’t seem to access our arrival info. How about just sending an email instead of requiring this stupid app as the go-between!?
By Ten pointer
This is a great site in looking for apts to rent for your family vacation they give great descriptions on the apartments and you can read everyone’s reviews in making decisions on your place to stay . My suggestion is when you are looking for a place get a map and look at all the places you want to visit so you are located close to rail system bus stops transportation and close to shops . Great job on the site .
Intentionally misleading 2/5
The app gives an “average nightly rate” for many properties that has nothing to do with the dates you’re searching for. On top of the nightly rate expect steep “reservation fees” and often very steep cleaning fees. This makes searching within a budget pretty frustrating.
I’ve also found that sometimes after making a reservation I won’t get any kind of email confirmation. Apparently this happens when the unit rented is part of some kind of 3rd party network. Vrbo charges their fee but then just leaves it totally up to you to contact the agent and get arrival instructions etc.
By Carla's garden
I love looking for places to stay on this app, however, there needs to be more filters, like age requirements, miles from where I want to be etc.
By Vixen star
This app is very easy to use and made the search seem effortless. I will use it many times in the future
Love the app 5/5
I love VRBO. I have been using it for about 6 years.
Needs better filter options.
3177 Clara Way 5/5
By Elliot with the bicycle
Perfect! Everything we needed was here, great location, safe neighborhood, quiet, comfortable. Nancy, our host is adorable, couldn’t have been nicer or more hospitable. I measure experiences by “if I would do it again”, I would definitely stay here again. Elliot
Easy easy 5/5
By Alice and Sparky
I’ve always had such an easy time with VRBO.. a great way to go
Something fishy 3/5
By just want to vacation...
I have had 2 of my last 3 attempts to book a place be denied. I really do not want to think that it is because of race, but why is it that once I book the “calendar was not up to date” from one and we didn’t get a reply at all from the second. I was only successful with instant bookings.
Easy to use 5/5
Easy to use and intuitive.
Chalet# 39 5/5
By Westside story old
Stayed here for two weeks. Very cozy and comfortable. The fireplace is great and you can see the night skiing from the large deck.
Great place to relax and ski.
Excellent user-friendly app. 5/5
Simple, user-friendly app. Keep in mind, the advertised rates do NOT include cleaning fees, service fee & taxes.
By Vaquero One
Love VRBO....every home we’ve rented has been exceptional. I highly recommend!
No Payment Info Displayed 3/5
My trip appears on the app but doesn’t display the total cost, amount paid and amount due. I had to refer to emails for this info.
Can’t checkout!! 1/5
When I choose a house and go to check out, a white screen that’s says “loading your checkout experience” which then turns into a blank white screen with no text. One of the attempts of checking out told me I was using an older browser that wasn’t compatible which makes no sense because I was trying to book through the app!!!
Can’t get in 1/5
Am supposed to be able to get door code for townhouse but can’t.
Available properties 1/5
We went through the whole booking process creating an account and entering all our information only for the owner to reply, “ are you dates flexible?” The property is booked?
So why does it show available on your web site? Very frustrated. We have looked and looked for something that we could afford and be big enough only to find it and then it’s not actually available.
We are booking over 3 months in advanced so it not like it’s last min booking.
Right now we are very frustrated!
Easy Peasy 5/5
By Shims and Higg
Love how easy this app is to use!
Summer vacation 5/5
We always book through VRBO and have never been dissatisfied.
I love looking at all of the properties. The selection is amazing.
VRBO is always my first choice 5/5
VRBO Is always my first choice when narrowing down our destination and where we will stay.
24 hour cancellation. 1/5
Ok, if the owner gets back to me in a few days and that is clearly stated in their page, why does VRBO delete the request in 24 hours? Stressing me out guys. Not what I want in a vacation website. Thankfully the owner was able to answer the next morning (well within my initial expectations).
We just booked—want to upgrade—no response 1/5
We booked a reservation on the desktop that showed we had 24 hours to change. Nobody answered the phone at 888/640-7927. The app does not offer anything except search and book. It seems to be a common mobile app with bare function. Not useful.
Quickest vacation decision ever 3/5
But when sending specific properties over text the app doesn’t open to the property. Overall, very helpful though.
Great exp 5/5
The app was really good
We use VBRO all the time, this app is very easy to use.
By BA brando
I love how easy it is to book a great vacation!
Need to be able to search reviews 2/5
By I need to tell you...
Please add the feature to search review or clarify amenities list. Want to know if there is a Keurig on-site. No such luck.
But if a guest had mentioned it I could search for that review. Thanks.
By Capt Ron 337
We have used VRBO over 10 times and have fantastic experiences in each of our stays. VRBO provides a great service!
Better but still... 2/5
VRBO sites and support have frustrated me probably more than any other site/app I use. Now....I reserved a house and it shows up on the map however the exact address is listed no where in the app and pressing on the map does nothing but zoom in. Seems as if this is a common sense need. I just wonder if the people developing these platform ever actually use them.
I’ve used a few times 5/5
Always had memorable experiences
Go to full site 3/5
The app doesn't allow you to see the details of the units available. However that being said both sites need to off more filter options.
By ME PV Bear
Buyer beware. Listings showing availability in Costa Rica (particularly Pura Uvita) should contact the owners BEFORE trying to book on the app. We just made all arrangements (flights/transport) after confirming and reconfirming availability online only to have it tell us those dates were unavailable when we processed. According to the owners there’s a glitch in the VRBO app. Worse, it took payment and now we get to wait 5-7 days for a refund. Booo.
I have trouble verifying the exact amount of rent on your web site, which appears to not always up to date.
The map feature is not working
Love VRBO 4/5
I’ve booked numerous vacations using VRBO and will continue using them in the future. I only gave the four star rating because the app crashes often during my searches, otherwise no complaints.
Thorough and efficient operation.
Great app 5/5
Very simple to use.
Have been using VRBO for years, unhappy w the Fee’s that renters have to pay in addition to deposit and insurance. The owners already pay to list. Not cool.
Clunky app! 1/5
By Patricio del Oeste
Not very user friendly.
Best Home rentals 5/5
VRBO has never disappointed me and my husband. We’ve been using them for over 7 years. I recently tried using Airbnb and was scammed twice now. VRBO is a little more expensive but the homes/apartments & condos are better and the owners are very nice and there response time is quick!
Satisfied every time. 5/5
We have made several reservations over the years, and we have been satisfied every time.