Love these guys! 5/5
Seriously, why would you buy your shoes anywhere else?
Love it! 5/5
I love that I can retire or exchange up to 365 days with free shipping. The only thing I wish is that they offered more discounts. I have been using Zappos for at least the past 8 years. I have told all of my friends about the great styles. But most of all I tell them about the shipping.
Happy shoe buyer! 5/5
The very first time I used this app it was easy, clear, worked perfectly, and I had my four pairs of shoes in less than three days. Two pairs needed to be returned and that was easy as well. Zappos makes it soooo easy. Two years later after the previous comment I’m still in love with Zappos!
Best customer service ever 5/5
We love using Zappos.
Apple Pay 3/5
Please add Apple Pay to the app. It would make it so much easier for me to buy shoes and make me want to use Zappos more.
Excellent Company and App 5/5
By Capt D 53
A+ company Never had a bad experience
Everyone is treated like VIP
When there is an issue with anything like wrong size they bend over backwards to make every customer happy
Zappos is the best! 5/5
Love the Zappos App! Always so fast and easy to find exactly what I’m looking for! And super fast shipping too!!
Love it 5/5
By Mr. A from Texas
I have been buying my shoes from Zappos for about 12 years, mainly because they carry my size 16/17 shoes. I am particularly pleased by their commitment to customer satisfaction, with free shipping both ways and excellent customer service. The prices are comparable to other retail stores but the variety of options for the big feet and free shipping makes them my preferred shopping website.
Confusing back feature 2/5
By Alana (AlAIna)
Always had to start from scratch when I needed to go back! And...somehow I would accidentally slide the picture into a small picture at the top of the screen and there was no way to get out but to start all over again. There are too many instances when I had to start my search over.
Please add narrow and wide toe box and narrow or wide heel as feature categories
Need to accept Apple Pay 2/5
If you’re going to have an iPhone app, it would be good if your app accepted Apple Pay. Otherwise, why wouldn’t I just use the website? Additionally,I don’t like saving my CC info on a bunch of different vendors’ sites.
Excellent app 5/5
Everything with Zappos is awesome - this is no exception!
The app works great and is very user friendly.
Thomas C. 5/5
By Fl soph
Excellent customer service!
Awesome! Awesome! Awesome! 5/5
Everything about Zappos is AWESOME, but I especially love their Customer Care Team. In a world where companies seem to fall short in actually caring for their customers, Zappos continues to excel! Don’t ever change!
Wonderful Service 5/5
I have been with Zappos for years. The service has been the very best. More companies could learn a thing or two! I love the lightness and accommodating attitudes. Great job Zappos.
Use the website instead 3/5
Kinda hard to search what you are looking for, not very intuitive app, hard to figure out for a 35 yo. Use the website when looking for shoes that you like many things it says are not in women’s shoes like “peep toes” or “platform”, app can’t find these things
Great service, app could use some more polish 4/5
I love Zappos. The app is a little rough around the edges, especially through the checkout flow. But overall gets the job done.
Continuing EXCELLENT Customer Service 5/5
By Head-to-Toe Stylist
LOVE being a Zappos VIP & love the app. Easy as pie to do serious retail therapy. Thanks!
Great shipping and returns, terrible warranty 3/5
It’s great till a pair of shoes fall apart after a month and you threw away the box. Then it’s a pain to deal with warranty issues.
Zappos is the best! I love that I can order all I want and shipping is free both ways! Plus no restocking fee. Thank you Zappos !!
Love everything, except that I have to toggle between the app and the website on my iPhone to see videos (in app) and the percentage of people who felt the shoe was a) true to size and b) had arch support.
Thanks for making a great site, service, and providing awesome support.
Joyful Shopper 5/5
By Joyful Shopper
Zappos’s Website makes it easy to shop, far superior to many other shopping experiences!
By mrs klink
I have a women's size 13 foot and the range of shoe choices is exceptional. Always good quality shoes. Excellent customer service. A pleasure to shop...
Broken after last update 1/5
After the last update the favorites show up empty even though they are not on the website. There are also now several types of favorites, so now to get to them I have to click twice and I don't like that. Please fix it!
Top Service 5/5
By Spell a lot
I love Zappos - the availability of style and selection can’t be beat and the service is amazing!!
Great app, great service 5/5
I have been a Zappos shopper for a long time. The filters make shopping easy since there is such a wide variety of products. Fast delivery and great customer service when returns are needed.
best online store ever 5/5
i love zappos.
Great convenient, easy to use site 5/5
Why buy shoes anywhere else?
By Uncle TouchIt
Store my shoe size and preferences so I don't have to filter my search Everytime.
Best shopping experience! 5/5
By B’way Ronnie
Never a problem that can’t be solved hassle free. Pleasurable shopping experience for quality clothing.
Easy to shop, great delivery time, easy returns!!😎
Makes shopping a breeze 5/5
Organized and fun, makes shopping a breeze, just takes a few taps on the screen to find what I’m looking for
Easy Peasey 5/5
By Miss Moods
Couldn’t be easier. Zero complaints.
So Easy!! 5/5
By Third Coast Cars
I was just reminded of how great the shopping experience is with Zappos. Easy to use app and flawless online shopping experience.
Excellent selection and service. The employees at Zappos are amazing! 5/5
By Lille Bree
As always Zappos is the best!
Very convenient 5/5
By Darren Williamson
This app works like a charm, easy to navigate through. Adding and removing from your favorites or your cart not a problem. Placing orders with ease.
Love the new Favorites 5/5
Haven’t used the app for a while. Just saw the new Favorites. Looks great! Congrats on the release!
Stellar Company 5/5
I LOVE Zappos. I recommend them to everybody. The app is amazing, the customer service is TOP notch!
Please add auto fill to app 5/5
Love Zappos. Please add auto fill to app so your name and address and paying info can just get automatically populated from your iPhone into fields.
Love this Company 5/5
By April McClung
Zappos is my go to place for shoes for my tiny(size 2 kids) foot and for my girls as well. Great selection, prices and superb customer service!
Just works 5/5
Zappos Love! 5/5
I find from A-Z at Zappos, for my whole family and being a VIP status member, it arrives within 2 days typically. Zappo Love!
Great website 5/5
This is one of the easiest websites to get around.
Best app ever 5/5
First ZAPpos is one of the best companies I shop at. Second the app is intuitive and simple to use.
Hey Zap Team! 5/5
By MT Hunter
This app and company is exceedingly bada$$. From the very start. Customer service is spot on and if it’s off even a little bit it’s corrected with the quickness. If there’s a bad experience to be had just know for a fact that it’ll be taken care of. Ordering stuff (especially clothes) online is a risky business. Not with Zappos. Nobody’s perfect but they sure as hell try. 👍🏼👍🏼
Love the selection at Zappos! 5/5
Zappos has such a geat selection! I love the book bags, wallets, shoes, and handbags. I also love the next day service and free no hassle returns.
Mobile App 5/5
One if not the best retailer site app. Easy to navigate and immediately loads pages
Zappos is fantastic 5/5
A wonderful selection,courteous helpful full staff.
Easy shopping 5/5
Easy to navigate. Make suggestions based on what you previously viewed.
Love you Zappos! People are always super cool and helpful! 5/5
Whenever we are in need of shoes this is the place to buy! People are always super helpful and super friendly! Genuine and kind for sure! Thank you! We are one of your biggest fans!!