Terrible Customer Service 1/5
Prices are often not as discounted as they seem because the original price is artificially high, making it appear the item is being offered at a greater discount than it really is based on what you can get the product for in stores or on Amazon.
In addition, the customer service is awful. I experienced a glitch that resulted in incorrect personalization on an item. When I contacted customer support, I was told someone from the “resolution team” would contact me shortly. A week and a half later, still no communication so I followed up. Coincidentally, they had “just” received an update and requested I send additional information (photos of the products) to forward to the seller. I sent the picture and was again told someone would contact me in the next few days. Another week goes by with no communication. When I followed up (again), this time they blamed me and told me no further action would be taken and have gone on to ignore completely additional inquiries. Unprofessional.
Love it! 5/5
Easy to buy wonderful things! 5/5
By Flamingo Fanny
Love shopping on this site!
The price may be right; it’s a gamble if you get it. 3/5
I’ve placed a couple orders (and received an order confirmation) and then later received an email saying the item(s) is sold out. Very disappointing and this has happened on each order I’ve placed (excluding today’s order; I do not feel confident).
5 star 5/5
Everything i order from here is great quality and looks fabulous. I love it.
Zulily addicted! 4/5
By Otown tracy
I love zulily for the variety and the deal steals! I try to check every day. I would give a perfect 5 except that shipping time is sometimes longer than I’d expect.
Wonderful finds! 5/5
I love shopping on Zulily! It’s my first place to look when there is something I need. Or I think I need… but that’s a good thing. Instead of having to settle for what’s available locally, Zulily offers a wonderful selection from which to choose.
Love zulily variety 5/5
Always love the variety of item Zulily has available.
Zulilly Review 5/5
This is a review of Zulily as a whole. I have ordered many times and many things from them for quite a few years, and the majority of the time have been very happy with what I received. Yes, of course sometimes there are problems, just like any other place you shop, but they always go above and beyond to make things right. I appreciate them and look forward to seeing what else they will have that I might want!
Member for life 5/5
Love shopping all the awesome great quality goods❤️❤️❤️
Loving zulily 5/5
I love the items 😍
I love the simplicity 😌
Everything is cool like me 😎
Love the selection but 4/5
By happy new year nh
Your shipping is awful. Would buy way more if you fixed cost of shipping and/or timeframes
By OK Cross
Love to shop zulily find gifts, clothes true to size, shoes, toys and household things, storage items.
App will not load 1/5
I have deleted and reinstalled the app and it still will not load. I am very disappointed. I guess back to shopping on Amazon I go.
In Love😍😍 5/5
I’ve loved everything I have bought from Zullily. The quality is great for the price and I’ve found something for everyone in the family. Its especially great during the holidays.
Loved the Clothes / Took so long to Ship! 3/5
I got one item fairly quickly. I still have not received the 2 others. I called and was told it was shipping the next day, 6 days ago!
N love 5/5
Love love my Zulily my girls and myself has some really cute stuff
Best Deals! 5/5
I have been a Zulilly customer longer than I care to admit!
Pros: UNBELIEVABLE prices on designer products. I would never own Tom Ford eyeglasses or sunglasses if it was not for Zuliliy. I have also discovered many lines that I have never heard of including many from Europe. I am not a mall shopper so not having to leave my house to shop is the best part of all!
Cons: No returns! Also you have to pay a shipping fee every time you place an order unless it’s within the same day as one before.
They are great about refunding you if you receive an item that is flawed, however, last Christmas I ordered an item for a gift that was a totally different color than the photo. After they deducted the return shipping and I added what I paid originally in shipping to be delivered to me, I lost money😖
My coworker gives such high praise, my first time, package arrives day early, disappointed
That item didn’t fit,
I love your deals. Never had a disappointing order. Everything has been 5* so far! Haven’t had to return anything so far.
No Sort 3/5
Zulily seems great, just put in my first order. The only problem is there is no way to sort by price. When doing research people have been asking for them to have this feature since 2013. Meaning it has been 5 years!! Wow they don’t seem to care.
Love Zulily! 5/5
I love Zulily, in fact you might say that I am a little obsessed with it! Every morning, after I get out of bed, I grab a cup of hot tea, sit down with my I-Pad and look at Zulily to see what I can buy next. Great place to shop! I'm hooked! 😊
App needs work 3/5
The app randomly freezes up my iPad. None of my other apps do this.
Clothes are as pictured. 5/5
The company is very good about shipment being prompt.
I like everything I have purchased, and (that is a lot!). Don’t afraid to take a chance with Zulily. I’m glad I did.
And, I have to say, that almost all my clothing are from high end stores like Nordstrom’s, Vauun Mauer In fact, I order a lot from Soft Surroundings.com. Great on line place to order.
What a mess 1/5
Cancel everything. Sham
Love it 5/5
I have ordered from zulily many times over he last few years. Occasionally an order is canceled for some reason but I have always received a 10$ credit when that happens and they don’t charge me until my items ship, so it’s just a bonus. I recently had an item arrive not working properly. I sent an email to customer service looking for some trouble shooting ideas. They instead sent me the item again at not cost to me and added a 5$ credit to my account. I have never had anything less than excellent customer service with them.
Love zulily 5/5
I truly love everything I have gotten from zulily. Everything is good Quality. I only have one problem. And the resolved it quickly and gave a $10 credit on top of it. That is good customer service. I am a customer for life. I have a closet is full of their clothes and shoes.
Zulily needs a new photographer 2/5
I love Zulily! Most of my wardrobe comes from Zilily. I love the iPad app a lot. The quality of their clothing is GREAT the prices are GREAT! So why the low rating? Whoever takes the photos for the app needs to be replaced! Most of the pics of their dress are taken like the wind is blowing super hard on the model! Most of the time there isn’t a normal picture so you can’t tell what the clothing is actually going to look like on a NON TORNADO DAY! This is a big problem because most items are not returnable, which I’m fine with since the prices are so great. I just want to see how the item actually looks! This isn’t a fashion magazine! It’s a clothes selling site. Show me how the clothes actually look not some kind of artsy photo of it! Also, although they sell plus size items mostly the pics are of non-plus size models. It would be nice to see how the item would look like on plus size people as well.
I BEG YOU, ZULILY... please take more realistic photos of your clothes. I would purchase even more than I do now!
Great except it doesn’t let you review your payment amount. 4/5
I love this app’s ease but at payment time, I pressed pay with pay pal to go to my pay pal account and instead of redirecting me, it just charged my account without me getting to look at the charges. Also, I use Pay Pay credit, and it took payment for PayPal which comes out of my checking account and I don’t know why that happened. Screwed up my budget for the month, but otherwise the app is easy to use and navigates extremely well.
I have ordered from Zulily for several years. Have always been happy with my purchases. Love their choices and service is always perfect!
I love the app- like having your own personal shopper. They seem to bring back my favorites just when I need them. Good quality/good prices, Ill be baaaack!
Long time shopper 4/5
My only complaint is when the wrong item is sent or it comes broken and I don’t get the spending money that is promised. It doesn’t stop me from shopping because what I have is wonderful! Just ordered 2 lamps!
Best customer service! 5/5
I appreciate the excellent customer service of Zulily. They are quick to respond, answer questions snd resolve any issue. Great job!
I love this site, such great deals! With the APP you can shop while on the go!
Great site - shipping is still high 4/5
Even with free shipping I can often find competitors with free shipping on many similar items. There are a LOT of unique items however. So it keeps me checking back in on current deals. I would definitely spend more here if I didn’t spend $6-9 dollars in shipping. Maybe I should be grateful for that!
I LOVE ZULILY! 5/5
I love shopping at Zulily.com. They have so many tops that it's hard to choose. I just love Zulily!!
Satisfied costumers 5/5
I love Zulily. Most things come very fast. The quality is good. I dress my Granddaughter completely from Zulily
App works...company? Not so much. 1/5
I am very disappointed. As this was my first order from Zulily, I was a bit skeptical of the lack of communication regarding my order status - every time I checked the status each item remained en route to Zulily (the windmill wall decor has remained there for many days) or preparing to ship. So I was sad to hear the nightstands had “missed their shipping send date”. When I just checked the status, they are marked as canceled without further information sent to me - the delayed email stated “If it turns out we're not able to ship out your goodies within the next 10 days, we'll cancel the items we’re unable to ship and issue you an automatic refund”. Well as of today they are canceled and, surprise!, no refund to my account. So now I’m left with no items and no refund. I ordered something else a few days ago while I was waiting and that has shipped, how is it that you could mess up one order so unbelievably bad, yet fulfill another so easily?
Zulily has left a bitter taste in my mouth and I am regretting how much praise I gave your website to my friends and family. This is a poor way to do business and based off the amount of advertising I see for your company, you obviously have enough foolish customers like me to supplement your marketing funds. I will never shop with your “middle-man” company again, instead I will work directly with a manufacturer. At least they will follow through and stand behind what they type in an email.
Luv Zulily 5/5
I love how Zulily draws you in with the different items they sell everyday.
Gift cards for the grandchildren 5/5
By Maggie in M'head
Sending these to all my girls this year. They are a big hit.
Great children’s items 5/5
They have a variety of items but my personal favorite are the children’s section.
By Sad iPhone 5c gal
Love everything I’ve ever gotten from zulily
Overall, THE BEST ! 5/5
Zulily had a wide range of products that you can search by category ,mark by favorites to get notifications. Communication is wonderful in terms of delivery, tracking or issues with vendors. You cannot beat the choices and prices 😆.
Love the products 5/5
The only downside is how long it takes to receive your products. Shipping times are really long, BUT I love the variety in items.
Love this app. Shopping made easy. Most orders arrive quickly. The only issue I see is that clothes don't have consistent sizing so you need to pay attention when you place your order. Cost of shipping can also be an issue.
By Love always33
I just Love Zulily!!!!
I LOVE Zulily!!! 5/5
I’m often scared to order leggings online for example, but everything fits like a glove! Hurray for American sizes! Great quality!! I absolutely love shopping here, and try not to open the app when I’m broke because that just makes me sad. LOL. (Since the items are on sale for only a few days before the category disappears and new products appear, so window shopping when you’re broke leads to missing out on all the goodies you put in your cart for later.)
Great Site 4/5
I love ordering shoes off this site and have saved lots of money for really good shoes. The only negative thing that I would say it it takes approximately 4 weeks for delivery.
The one thing I don't like is it takes way too long for items to be delivered