What happened? 2/5
After what I suppose was the last update, my cart doesn’t work correctly. Cart shows 5 items, but when I open cart it’s empty. My “saved for later” items have disappeared - I use this feature all the time! I order 4-6 times every week and now it’s a mess. What’s up Amazon?
Literally doesn’t work 1/5
This app will not work in my iPhone XS Max. It literally shows pictures of dogs and says no internet. I definitely have internet and no matter how many times I delete and re download the app it does not work. Please fix.
Can’t Load Product Pages on iPad Pro 3/5
Love the app and use it all the time on an iPhone. BUT, on the newest iPad Pro product pages just hang, never load. So it can’t shop from this device. It’s pretty frustrating as this seems like something that should be easy to fix.
No Wallet integration 1/5
When I shop at Whole Foods in Brooklyn, cell service is gone, so I can’t load the Whole Foods member bar code, and I’m forced to spend many minutes trying to use the store wifi. All Amazon has to do is put the barcode in Apple Wallet like everyone else does.
Can y’all please add the feature back where we can slide through pics I hate going all the way back to click a new picture and then do it all over again
Not customer friendly 1/5
Amazon app is using voice recording without my permission. Does not app to accept real reviews. I usually ignore the requests to review products and books due to the ridiculous # of characters required but the one time I take the time to give a good review on - they claim I’m related to the author (?!) and blackball me from all reviews (just discovered that in the options). It’s impossible to find help when you need it, it sends you down rabbit holes when you try to cancel or get help with something you purchase and shares credit card information between apps
Frustrating search results 2/5
More and more items in search results are completely unrelated to what I’m looking for.
I get more relevant results searching Amazon through Google..
Be careful out there 1/5
Twice I found someone was able to add their name and payment cards to my account. I removed them and alerted Amazon. We deleted my account and opened another account but I’m having trouble using my card to purchase anything, they are unable to verify my card matching my name and address.
Still inferior to the eBay app, but I have a suggestion... 4/5
By Ara Alishan
I love Amazon; however, as someone who does most of his shopping on his smartphone I really wish the app was a little smoother. Not that the eBay app is perfect, but one huge advantage it has is the ability to instantly leave feedback on transactions. I feel bad for all the great sellers on Amazon because I can’t remember the last time I gave any of them a rating. I also wish Amazon had more fields and subfields within searches to narrow things down a bit more, but hey it’s still a solid app overall.
Still missing dark mode 1/5
By N/A 1234
How many years until you support dark mode?
Amazon Business 4/5
By Brandon Joiner
Please create a new separate app for Amazon Business accounts. I have both and it is a pain to switch back and forth. Or at least add the ability to toggle accounts easily.
By you can trust me🙂
love most of it but just know that they don't just sell from your town it's all around the world not everything will be right they are constantly getting orders it won't always be 100%👌perfect i've gotten a good bit wrong but most right 👍 alot of people shop online though, don't care if someone writes a bad review like 'bad,don't like it ,or nope' if they don't tell you why you shouldn't have this app then they don't have a good reason
Newest Update is awful 1/5
I cannot underscore how much I hate the change to the Your Orders format. I’m deployed overseas so my orders take weeks to arrive. I need to easily navigate a lot of different orders to ensure USPS didn’t lose anything. The new method of displaying your open orders is like Facebooks algorithm to show top stories. Horrible, go back to old method.
I cannot even start to explain my frustration! 1/5
Oh boy do I have something to say and I hope that Amazon has something to say for themselves. First of all, they don’t have the same inventory on their Mobile App as they do on the Web(In other words, they have less to choose from on their App). To add on to that, they FORCE, I repeat FORCE you to be a Prime member in order to have the “valid credentials needed to write a product review”. That is a load of horse sh**. What company lets you buy products but not review them unless you pay a monthly subscription. Further more, don’t be tricked or mislead by “their” products. They are you guessed it folks, all Third party(whether you want to admit it or not, it essentially means crummy quality or in other words, bootleg). I cannot even describe my recent issue in words acceptable for a review. The other day I order 40$ worth of itunes cards and here’s the interesting part. They NEVER CAME. All that I received was a bubble envelope that was soaking wet (from the rain) on my porch that was opened and had nothing but two receipts. Now I know what you’re thinking, and the answer is no. I live in one of the safest areas in the world. Anyways, to add to that, customer support was all people that barely spoke english and after an hour they tell me to hang up and that I will get a notification via Email on what to do next. They also added that they “opened a case”(B.S.). So later that day I check my emails and receive three from Amazon. Not only did they fail to notify me on time that there was “potential scammers on their site lately”, the email they told me i’d receive said to call back in three business days. And you know what tops that cake? I got tons of ADVERTISEMENTS! I’m sorry to tell you this Amazon, but you disgust me. What mentally disabled person thinks I was in the mood to receive ads about “upcoming products” when I was just scammed of 40$ and told to call in three days. I swear I have more reliability from craigslist. I never liked this company. And for those who took the time out of their days to read this, I hope you walked away learning two things; A) check out some things that Amazon is sweeping under the carpet, and B) Hopefully gain some insight on this atrocity. If this gets removed I will seek further action such as officials. P.S. I’d give no stars if possible.
Video playback does not work on iPad. I would rate it 4.5 stars if I could. 4/5
By Game Ratings By Apple
Every time I try playing a video it does not work. Otherwise it’s a great app for shopping.
I guess I’ve been having a bug? every time I try to update my cart — ie delete or save things, it’ll say “error couldn’t update” and “your shopping cart is empty” even when it’s not, it happens so often I can barely purchase things on there. Just annoying.
Get rid of the in-app notification alert! 1/5
I HATE the new in-app red notification light.
The “notifications” are useless advertisements.
I can’t disable the notifications in-app, so I have to tap on the thing to get back my nice, placid, serene Amazon shopping experience.
I’m seriously buying less through Amazon just because of this aggravating “enhancement”.
GET RID OF IT!
Amazon is too big to have an app this bad. There is no way to continuously scroll photos in product reviews. Poorly optimized application, slow, and full of glitches even on iPhone XS.
I suggest scrapping the entire thing and building a clean, light UI from the ground up. But hey, when you’re making billion$, do you even care?
How much revenue is Amazon losing with their search failure? 1/5
I've had an Amazon shopping account for years, and have become so accustomed to the seemingly endless failure their search engine is, it just occurred to me how much revenue they must be losing.
I was involved in the early pioneer days of web development as a strategic and creative director, and can then ecommerce we in its infancy. I remember the many bricks & mortar businesses who were looking at extending their reach online. One giant retailer (I won't identify but orange is a big part of their brand identity), insisted they would never sell products online.
That's how clueless so many of these folks were. But Amazon practically invented ecomm, and have certainly come to realize how true it is that ecomm retail lives and dies by the shopping cart. Putting the right product, at the right price point at the right moment is critical in taking advantage of that incredibly narrow fleeting moment, and if you can't do that within one or two search term attempts, chances are you've lost a sale, and likely a customer.
The strange thing is, when you're likely to sell $240B+ worth of merchandise in 2019, it seems the cost/value for every single attempt a customer makes to find what they're looking for us exponentially growing along with the company's gargantuan growth.
I don't understand why is still so damned difficult to find something as simple as a saute pan. I tried 5 different search term combinations and quickly realized the engine is ignoring my terms. What the hell is going on?
I began with a simple "saute pan" search. Then realized I have an induction cooktop, so I changed it to "induction non-stick 14" saute pan." This seems like a perfect search term string, right? Then why am I seeing stainless steel AT ALL? I'm not aware of stainless steel cookware that's non-stick, because well, it doesn't exist.
My frustration reminded me of why I hate shopping at Amazon so much—a sentiment I've cultivated over the years. I've even become a prolific list maker as a poor man's shortcut to searching, this way if I find anything sort of categorically relevant to the type of things I feel I'm likely to have a future interest in, I'll add it. I'm actually subconsciously attempting to effect an easier or more proficient search experience. Something inside decided the hours upon hours of scrolling through arcane search results were not the best way to spend my life, trying to buy something on Amazon.
I know I'm not alone, either. "Why is Amazon search so bad?" is one of many options in an autofill list on Google, with a variety of alternate phrasings. This brings to mind the question of revenue. Of course, all ecomm success and failure is measured and then qualified monetarily, down to the exact cost of acquiring a new customer and the odds they won't abandon their shopping cart. I figure for every failed search I attempt and an unsuccessful finding what I'm looking for, costs Amazon around $500-$750. Why should they really care though, with $240B in sales revenue rolling through this year.
Oh how joyous it would be to put in a search term, refine the results and put that frying pan in my shopping cart in less than 10 minutes.
Please please please Amazon, FIX YOUR SEARCH!
I don’t like this update 3/5
The format for the review section is horrible before you can scroll through each picture review with the next or previous arrow now you have to go back and click on the image instead of going through all of them with just a click
Worst customer support! 1/5
Amazon was my number go to for shopping and had the best customer online, after this incident with the customer rep about the app, I'll never shop there again.
Too big, too soon 1/5
The app is not without its shortcomings, and the service, just as well. RIP Amazon.
NO BEYBLADE 1/5
The case I order did not get a beyblade ldrago
BROKEN SCREEN 1/5
By ff fcbcdx
Where you wishlist is supposed to be at the bottom of the screen so you can seamlessly add things to your wishlist IS BROKEN it doesn’t fit it is cut off and Is unusable what the point of it being on there if it isn’t going to work I hope they fixed this soon
Please fix videos 2/5
The product description videos used to work, and now they don’t. When a product offers a video, it helps us decide whether we want to purchase it or not. So please make the videos work again, or don’t offer them at all. Thank you.
Cannot choose shipper 1/5
I cannot choose shipper. I cannot learn how to find out who sent me gift package. I cannot do a lot of stuff. I am avoiding Amazon.
Wrong item sent, no way to report 1/5
By Mac cultist
Wasted 15 minutes clicking around the Amazon app before I realized there is no way to report a mistaken shipment. This is not the customer’s problem. Amazon you can do better.
I use this app almost daily to purchase amazon items but can’t stand that I can’t purchase a kindle book on this app!! I know I won’t be able to read it though this app but why can’t I purchase the book through app!!
Unlike web experience 2/5
I consider myself a fairly savvy shopper - but amazon in their infinite wisdom - has managed to ELIMINATE any tools I would use on-line (web browser) in the app - in effect allowing me to make a LESS INFORMED decision. Perhaps you might (MIGHT) consider why you are #1 (opinion of those who utilize you) - and then when you design an app - listen to your CUSTOMERS - NOT YOUR MARKETING DEPARTMENT.... It’s as if whatever I search - YOU lock me into the item you want me to buy - obviously a sponsored item... I will NOT use you in the future (app).
I love amazon sevice! 5/5
The best there is.
Censors legitimate review that have not violated the TOS 1/5
I called to see why a review of a NaNa ring was censored as it gave my experience. I have attempted 3 more times to write a review. They will not post it. The item was wrong and company I dealt with refused to make it right. I am not happy and the whole thing was ready to go away until amazon censored the review. They’ve done this more than once and I want my user experience reflected.
It works, upgrade idea 4/5
I like the app for the most part.
I do have a suggestion which would make life easier when I want to buy something where the price has changed.
We get a notice on the cart screen. It talks about price changes. If something I want changed in price and I want to buy it, I have to back out of that screen, go look for it in my saved for later list (which is lengthy), and now click on it to move to cart. Finding it can be super frustrating.
Here’s the fix proposal: on the screen discussing how the price has changed;
Make it an active link so we may click on it, view it again, and add it to our cart if we are still inclined. I am more likely to buy the item rather than go look for it.
Thanks for listening
Lags , Gets stuck , Crashes 1/5
By All Might *
browsing in chrime or safari much faster
Why Hindu goddess are bcom icon of toilet utensils ??? 1/5
By Ratnadeep Mukherjee
This really pathetic when Amazon play with the sentiments of Hindus. What was the reason amazon use Hindu goddess picture into toilet utensils ?
Bloody resist company. 🤬🤬🤬😡😡😡😡. Go and post naked picture of parents of all board of directors
Shame on u. Hell with your app and company..
I’m already disappointed! 2/5
Okay so I ordered a collapsible metal straw and payed for two day express shipping, and it was letting me track my package just fine but it just never seemed to move past the “packaging” stage. Well I go to check it just now and it says “payment revised”, I was upset and confused as to why it hadn’t been shipped so I ask around and found some more stuff out. My mom had ordered a movie off of this app a month or two ago and it said the same “payment revised” and she thought that she would just keep repaying to see if it would work. After finally getting it to work and then weeks later getting the package my mom got an email saying that they were holding over $200 in the app because she overpayed for the item!! So needless to say...I’m just gunna wait it out to see if my package comes in and hope for the best
Can’t purchase kindle books on the app. 2/5
I find it really annoying and odd that I can buy everything except kindle books on the Amazon app for my phone. I can open a browser on this phone and purchase kindle books but I can’t do this on the app? Stupid.
It was a little hard to work I deleted it
They rule wow 5/5
By loyal 120466
Amazon is a great thing to buy what you need and their on top of their work they deserve credit and deliver your packages safely may god bless them what would we do with out amazon ❤️
Functionality issues 1/5
By T Dizzle 4935
I can’t login. My password doesn’t work neither does the code they email me. I uninstalled to reinstall and it won’t install now.
Love Amazon HATE THE APP 1/5
Never and I mean NEVER has a connection unless I’m on WiFi. I have no clue if this is a WiFi only app or why never had this problem before with any other app. Thankfully I can always use Target or Walmart with or without WiFi 👍🏾
Update now 1/5
Latest update messing up my sh** fix it amazon. You’re better than that. Can’t buy anything. Logs me out. Logs me. Repeats that crap.
Drop pkg off 1/5
Didn’t ring bell poor service not good
Slamming me: Send & charge me double then charge me for return 1/5
Slamming me: Send & charge me double then charge me for return
Sort is completely broken. 2/5
Sorting should not change the number of results, and yet it does. From 200 results (price low to high) to 402 results (price high to low) to over a thousand (featured).
That’s with a specific dept selected, so it shouldn’t vary that much, or at all.
By Luis N. Diaz
I go to amazon kindle and look for a book but it says I need to buy it from amazon first. I download amazon search up the book and I see that the audio book says it’s FREE so I download the audible app and I look and it says I have to add it to my wish list to get it. I add it to my wish list but there’s no way to check your wish list on the app. How dumb is that?? So I have to go to safari and go to the actual website just to sign in and see that I actually have to pay for it. Great. I get t rate 3 apps 1 star.
Products with offensive language 1/5
Lately, I can’t search for ANY product, including “tea glasses” and “beach towels” without getting recommendations for products with offensive language. I’m super tired of seeing the “F” word on every product as well as other offensive language!
No answered questions 2/5
Recently, the app won’t allow access to the “answered questions” when researching product. I contacted Amazon and their response, “ use the browser version, rather than the app.” Not helpful at all. How about just fixing the app Amazon?
Audiobooks and Kindle books 4/5
Why can't you purchase audiobooks or kindle books through the app? Since this is the device I use those apps on, it is annoying to have to find a desktop to make the purchase.
5-19-2019 “Advertisements???” 1/5
Update is Full of Useless Advertisements from places like Quicken Loans.
I don’t need this.