By dipleased customer
When I try to reach anyone for a cancellation I get a notification stating I will get a reply in two days. Please I can’t get anyone to reply and I am still waiting for my refunds . I had to go to my bank to get anything done . Don’t think I will continue with this at all , I do not recommend it .
Love amazon! 5/5
This app makes my life easier!!!
Problem with item photos 3/5
Recently, if I touch a photo of an item to see a larger image the first time I do this, all is ok. If I go to another item and do the same, the photos of the first item I viewed and zoomed are displayed.. didn’t do the in the past as far as I remember.
What the heck? 2/5
By Bete Noire
I never had a problem with this app until the most recent update. All of a sudden, I can't tap on an image to view it in full screen mode, no matter what I tried. Completely closed the app, restarted & tried again - no good. Completely closed all apps running on my iPad, did a full power down & restart, then opened this app & tried again - no good. Finally deleted the app & reinstalled it, picked a random item & tried to view the image in full screen. Yay! Success! NOT!!! Why? Because after that, everything else I tried to view in full screen brought up the image of the first item, (a cat toy), I'd successfully viewed that way! So, like I said, what the heck?!
How to make it worse 1/5
Browsing history gone.
Who let the developers run amok?
Please restore to old app.
Thanks for the back button 2/5
Thanks for the Back button (in this new version) which has been missing all of these years. Too bad the one button access to Orders and Lists are now gone. Too bad View cart now opens new page. I have to click a lot more (i.e. waste my time) to navigate. Blue color is revolting. Really wish I could change it. One step forward, three steps back.
Half the screen is deliver to and... 1/5
Recommended. I don't need to see this. I need to see my search results. App now constantly asks me to log in then does not accept my password.
honestly hate being those people who give 1 star rating , but they don’t care about customers at all!!!!
Please add gift list options 4/5
I use this great app regularly but there are some missing features compared to the web version. Please add these features:
* Gift lists (Update: Added, thank you!)
* Ability to view review comments
* Ability to send preview to Kindle
Wish list search is broken in latest update.
Update doesn’t allow full screen for product pictures. Bring it back.
Something broken about a week ago 2/5
Your amazon app for iPad has a bug in its image viewing capabilities. On 9.7 inch iPad Pro, the zoom into image at full screen no longer works. On a 12.9 inch iPad Pro, the zoom works, but the images do not change in zoomed mode for the next product being browsed. The image remains stuck with the very first product viewed. iPhone app does not have any issues.
New screen stinks! 1/5
I hate the new screen! Yuck!
You’re going to force me into an app that can’t display pictures properly?
Get it together guys
iPad (Pro) App Lacks Viewable Customer Images 4/5
This app is great and I’ve been using it for years across various devices, but I just recently bought an iPad Pro and have been using the app to do some shopping and have realized that the app doesn’t show customer images for products, which are very helpful during the shopping process.
Each update makes the app more unreliable 2/5
By Jim & Linda
With this last update my menu at the bottom disappears and when I view an item picture enlarged, that picture is the only one that comes up even though I’m on a different product. I have to delete the app and reload it every day to get the menus back and I no longer look at the enlarged images. I tried the app on another iPad and it does the same thing. The app is functional but so annoying that I’ve gone back to using Amazon on the web.
New app review 1/5
The only reason I give this one star is because it made me check one and that is as low as it goes, there should be a minus star. I do not like this! You cannot buy something when you finally search through everything, I want the old front page back please where it tells me what I want to know.
App’s new format stinks under water! 1/5
By Lacemaker 427
The app’s new format, a blank screen with a green bar across the top and all links at the bottom of the page missing, is absolutely terrible! I don't even like the shade of green -- it reminds me of stagnant, smelly water. Please bring back the old format. I had just gotten completely comfortable with it, and then you changed it for the worse,...much, much worse. I hate it. I Hate It! I HATE IT!! I H A T E I T!!! Can you tell that I'm not satisfied?
One Small Step for Man, One Giant Step Backward for Amazon 1/5
Sometimes, it escapes me how the intent of new and improved goes so horribly wrong. In this case, what was Amazon thinking? This new iteration of the app for iPad is horrible. The fact that certain options are not on the screen immediately at your fingertips is bad, but complete removal of the exceptional item zooming capability previously made available by Amazon is completely terrible. That capability to do a more up close visual inspection is often what seals the deal on deciding to purchase the product. What a huge and disappointing step backward for Amazon. Very sad mistake!
Ipad and iphone app different features? 3/5
By Brownie Bo
I dont know if its just my iphone/ipad having different features, but when i put something in my cart, for example and iphone case, if there are different styles/pricing, a list of available styles pop up with the current price for each one. On my ipad, only the different items pop up and i have to click on each one to see the price. When there are 20+ different styles, it is VERY time consuming to figure out which i am considering to buy. I just updated to the latest version on my ipad, so i know its up to date, and still not showing prices. Hope this makes sense 'AMAZON', and can be setup to work as nicely as my iphone app does. Rating on app, not service of packages, etc.
Flaw in update 3/5
Great app. Use it all the time. However, there is something wrong with your search function. When I enter what I am looking for and tap on a suggestion it takes you to something other than what you want. Please fix
Poor search capabilities with forced ad content 2/5
I pay over $100 a year for Prime, so I should be able to do a search without getting “sponsored” items in my results. Amazon is a HUGE company and nobody can figure out how allow advanced search criteria in an app or web page? If it’s too difficult to include simple boolean operators to enhance a search, I don’t think I could trust them with something as complicated as a cloud service.
Customer Images 3/5
Love the app but it doesn’t load customer images. I’m able to see it on my Mobil amazon app but not on the iPad app.
Pictures not working correctly 1/5
In 11.5 when you click on a items picture to see a larger version, that pic gets stuck. Go to another item and click to zoom in on a picture and the previously zoomed pic comes back! I have verified this on multiple ipads trying multiple accounts.
This does NOT happen on the iphone. Just the ipad.
I have deleted and reinstalled multiple times on separate ipads and its all the same.
Anyone else seeing this?
This is ridiculous 1/5
Every time I search an item, it glitches and sends me to the Alexa dot page.
New update not working on iPad 1/5
I can’t choose size or colors - nothing happens when I touch those selections on my iPad.
Can't use it since last update 1/5
By Miss Jak
The touch screen doesn't let me choose drop down menus for size or color, so can't buy anything. Seems like a pretty big error if you want to make any money. FIX IT.
Fix it 1/5
By T tony
I hate the update it won’t let me see the big picture of the products
since the last update... 3/5
I do not like being logged into Amazon at all times. Since the new update I cannot find the logout option Please tell me where the logout option resides in the Amazon app!
what happened to viewing the Amazon app in Landscape mode? this is a major break in my opinion! please fix it. THANKS For fixing landscape mode.
...i can't do a lot of things...functionality is broken!
The bugs are continuing, along with my frustration with this app 2/5
Shopping via the Amazon app on my iPad Pro has been the biggest change in my shopping habits over the last couple years. It was easy, even enjoyable to use, from viewing images of a product to managing shopping lists and navigating a bunch of helpful features.
But then 2018 happened. Whoever manages the updates for their iOS app decided to change things for reasons that we may never know. You can read recent reviews to see how wide-ranging the issues have become, so I will mention two that I’ve found most frustrating.
First- you can no longer click on a product image to view full screen. It used to allow you to do this, along with swiping to view additional pictures. Simple enough, right? Not anymore! It’s not that it’s become difficult to do... it simply doesn’t work at all. It’s been going on for weeks, so either they took the feature away (bad idea) or they are ignoring the growing list of complaints in the app reviews.
Second- some product images include a video, usually a short commercial-type video showing the product being used. I loved products that include a video! I could get a better sense of scale- will it be bigger or smaller than I expect, is it loud, does the color look different in the video than still images, etc. Not anymore! Now when I try to click on a product video, it goes to a blank screen and then takes me back to the main page, without having seen a video, forcing me to go back through the filters to find the product I just spent 15 minutes trying to locate in the first place.
These are just 2 in a long & growing list of problems I’ve been experiencing for the last month or two. I’ve been reading concerns that others were listing in their reviews & agreed with practically everything, realizing this isn’t just an isolated issue or limited to certain tablets.
I know this isn’t the most important issue in the world, but it got my attention because Amazon isn’t exactly some startup company you would expect bugs like this from. And even if you are ok with occasional bugs, the fact that they are lasting for weeks or months is a sign that they are losing touch with their customers. It makes me wonder if they are blinded by their success, interpreting negative feedback as just a few people that will never be satisfied. These reviews are canaries in the Amazon coal mine. Reminds me of Blackberry...
Missing nav bar, Pictures (full screen) don’t match the pictures in the description 1/5
Ever since the latest update. Open item, click on picture to zoom in, picture of a different item that I’ve previously viewed shows instead.
Occasionally Missing navigation bar (bottom of screen)
At times whole rows of items disappear from main tab.
Bring the old app back 3/5
By Dust yo
Do not like this update. Shouldn’t have changed it!
Have been waiting patiently for costumer pictures to be easily accessible in the iPad version as it has been in the iPhone. Please add!
Smile? Persistant settings? 3/5
Why does this app not support Amazon Smile?
And WHY do I have to switch browsing history to off EVERY time I open this app??
I have to search twice 3/5
Every time I enter a search term I get an Amazon product listing instead. I have to use search again to get the result I want, odd
Normally it’s great but lately... 3/5
I use Amazon ALL of the time but within the past day, if I try to click on something, the system is not responding. I try to click, “add to cart,” and it doesn’t work. So I had to go to Safari on my phone and use Amazon that way.
A non tax country... 1/5
By El Xavio
Thanks Amazon to accept the tax collection for any Puerto Rico customer...
Amazon will never fail you! Do not lower your expectations! 5/5
Amazon will never fail you! Do not lower your expectations!
Update is awful 1/5
Will not let me add items to cart or make a list. This update is terrible.
Needs Improvement 3/5
It would be so much easier if I could click on these “important messages about things in your cart” and be taken directly to where they are at in the cart. I’ve got like 400 things in there. Like I need or want to be searching through all of them to find one stupid thing when that message should just be taking me there in the first place.
Please update iPad version to include customer photos with reviews!! 4/5
I use this app a lot. Mainly on iPhone, but when I got my iPad I found the customer photos section is no where to be found. Since I use reviews and photos to decide whether or not I will purchase something, I have to constantly go back to my phone and look up the same item in order to find them. Please update this function as I love shopping on my iPad!
Limited compared to iPhone and Android Version 1/5
The iPad version doesn’t display photos posted with reviews and navigating around the app is very limited and annoying. This doesn’t even display a stand alone page for the shopping cart. The iOS web browser is more functional than the app.
Ads keep popping up after I type in the search bar! 1/5
I used to love this app. I happily gave it 5 stars. I love amazon - and use this app daily. This recent change where you type into the search bar, then an Echo pops up, is making me want to delete the app and only shop through my browser. This is ridiculous - and so obnoxious. No thank you. Whoever came up with this idea, should be fired. This is terrible for the consumer.
Amazon turns over record amount of customer data to US law enforcement 1/5
Law enforcement has, since Echo's inception, looked at ways to obtain data from the voice-activated assistant.
What happened to the user interface?!?! 2/5
So I’m an Amazon prime member and I like using amazon, it’s helpful, and I liked the user interface that they had, which is the one on the preview pictures in the App Store, now it’s awful looking and is just blue, you need to click on a slide out menu which I don’t like. Amazon please just go back to your old user interface.
Keeps double ordering 2/5
When I use the app to buy things that come in multiple colors or sizes it keeps selecting both choices. It’s happened a handful of times now and only happens in app.
Update problems - Customer messages with no Order linked 1/5
I get messages from customers but the order info they are referring to is not linked to the message. Useless.
HATE 1click shopping. When I go to how to change setting nothing comes up. Much easier to go to website and not use app.
Rarely works 2/5
This app isn’t bad, but:
Whenever I add anything to subscribe and save, it adds the item but at the same time, I get a pop-up telling me something went wrong.
Clicking on links back to products ordered usually sends you to an oops page with a dog on it.
Notifications are random.
Chat is useless - order a few items at the same time and the bot will ask you if the chat is related to X order “+ x items” I have no clue whether the item I’m chatting about is one of the “+” items and then the pre-filled responses don’t work anyway and I end up asking for device help or some nonsense and quit the app. Have an email option again or just let us type...
Worst of all - it’s useless with Amazon links from browsers. Click on a link in safari or chrome to take you to say an amazon page to manage your prime tv channels? It’ll open up this app and tell you the page isn’t available.. it was at that point I decided to delete this and just go back to the web.
Pre paid card 1/5
By (not so) happy
I used a pre paid card to make a purchase about 2 weeks ago and it worked fine but now I tried to make another purchase with it and it told me that my account has been locked because the card needs a statement and a billing address, but it’s a pre paid card so it already has the money on it and it does not need either of those to work so my $260 purchase is now pending and will be pending for the next day or two and I can’t use any of that money on anything else. The main reason people use amazon is to receive things fast, I could’ve just gone down to the store and bought the same exact thing with the same exact card within an hour but now I have to wait 24-48 hours for them to figure out how pre paid cards work and I can’t even cancel my order. Customer service was no help either. Completely useless. I’d like to personally hand over this L to amazon for doing such a god awful job at what they promise to do.
iPhone X bug 1/5
When I search something and press button it will go to a white screen then bring up echo dot instead of what I manually searched. Please fix this bug to just search my search and not bring me to an amazon dot page instead