Update local shops 2/5
My city had a new Baskin- Robbins open a month ago and they still haven’t added it to the app. I can’t even order ahead or look at the menu which is convenient given the drive thru is always very busy.
Worthless App 1/5
This app is worthless and cannot be used to order on an IPhone. When it is asking for an expiration date for the credit card, it does not automatically input a “/“ between the month and year. Only problem is there is no “/“ on the keyboard. Avoid this useless product at all cost....
When the pandemic began 1/5
By open ambush
Your ice cream is overpriced for quality offered.
Usually only worth going to when have special deals. Only time the ice cream is worth the bargain. With the pandemic’s arrival this brand of ice cream went downhill. Not for quality but service.
I needed to be updated!! I now am!!
Maybe this is why I haven’t been receiving specials and my birthday cone Ice cream.
Thanks for the update!
Horrible App and Even Worse Customer Service 1/5
Right now @3:40 Monday November 23, 2020, this app is down, and there website is too. I keep getting an error message that says “Looks Like We’re Frozen”. Oh well, I can deal with that, so I go to my local shop to order a $41.99 cake...only to be told I must order online or be charged $5 extra. Are you serious, Baskin Robbins. That is stupid and ridiculous for someone who is going to pay for the cake right then and there! So...your website and app are down, and I need a cake for Friday and you want to charge me an extra $5.00 and you just wasted an hour of my time. I will never, EVER, purchase anything from you again! This order online, or be charged an extra $5.00, is ridiculous! Poor customer service, and your website and app needs a lot of help if it’s down on a Monday afternoon. And how difficult is it for you to accept your own gift cards online? If you can do contactless transactions with a gift card in store, then how difficult is it to accept your own gift cards online.
Edit-November 23, 2020 5:17pm...Briana, a customer support coordinator replied to an email I sent to Baskin Robbins from their app. She obviously didn’t read the email I sent because she sent me a link to order a cake online...the same link that doesn’t work on a computer, tablet, iPad or desktop computer. Not only that, she didn’t address the issue of the shop wanting to charge me an extra $5.00 for a cake because I couldn’t order online.
Anyone want a free $25 BR gift card? Between the poor customer service, and being unable to use it only in store, I have no use for it!
Gift Cards 1/5
The balance remaining on the card does not update! You have to go to the transaction history in order to see the redemption amount and subtract those amounts to get the true balance amount left on the card!
jumping through hoops 1/5
By eye see eyes cream
Why do you make your customers login to the app every time? It makes the app very difficult to use.
App won’t update Gift Card Balance 2/5
The app is great except for it won’t update the gift card balances. It keeps showing the old balances so it’s hard to know what is on any of my gift cards.
Cannot e-gift via text 1/5
Baskin Robbins’ website specifically says this app is used to send e-gifts via text message but thar is not possible. I am so disappointed.
No gifts cards on the app 2/5
Their website said I could order mobile gift cards if I get the app, so I got it. Can’t see anywhere how to order a gift card. Good expectations blown.
Card doesn’t work 1/5
Loaded $25 onto my account via this app but the funds do not work in the store. Need my money back!
By something no one chose😩
I think they should add a point system type of thing like other nation wide food company
No coupons anymore 1/5
Use to be able to get a lil bit off with the deals section having coupons but that is no longer the case only advertisements for new flavors or stuff all without discounts
I’m deleting this app!
Hate it 1/5
Can’t order cakes on this app. Always says error!!
Like it but not to much 3/5
First off this is probably the worst food or restaurant app there is no coupons no deals no rewards club no buy one deals nothing there is no point of the app
This app is difficult to navigate. How can I order ahead? What do I do? How do I go back?
Not intuitive=not useable.
Tie this to the Dunkin app! 2/5
By CBS FANATIC
I’ve had the Dunkin app for several years now. It is exceptional. I just downloaded the BR app and am very unimpressed. Why can’t this app be as good as the Dunkin app? Or better yet combine the two!!
Sorry to say :/ 1/5
By Mea C.
I downloaded this app around Father’s Day and tried to purchase a gift card for my dad. I was charged 5 times for one gift card cuz the app said there was an error message several times I tried to complete the order. Then after several attempts of reaching out to customer service I still have yet to get the money that was over charged back. :/ Bummed I don’t have something better to say about this app, but very disappointed with my experience.
OK, you talked me out of shopping at your store 1/5
Worst app ever! Where are the Sundaes? I have to buy a virtual BR card to pay? BS! I have a Visa! I’m going where I should have gone to begin with, CARVEL!
Useless App, don’t bother unless you want cake 1/5
So can’t order a scoop, can’t order a milkshake, can’t order anything contactless, can’t order anything personal. So let’s infect the world.
This app is so frustrating! 1/5
I wanted to buy a birthday cake for my father, but the app won’t let me complete the checkout. It keeps freezing, and I’ve tried repeatedly to get it to work only to be met with the “Sorry looks like we’re frozen!” notification. There’s way too many loading errors on the app in general. The layout for the app is just clunky, there’s no search bar so you have to scroll through all their cakes in order to find the one you’re looking for. I just wanted to buy a birthday cake but man....this app makes it impossible
You stupid dumb idiotic pathetic damming pieces of trash. 1/5
I am so sick of you ugly freak idiots lying 🤥 to me. I’m done with that. You deleted a lot of good flavors like the mudslide. Now me and my son have to eat chocolate and more. This is really stupid. I think you dumb dammites deserve a one star ⭐️ rate.
Impossible to create account 1/5
Worst app ever. Can’t log in OR create account
App not working 1/5
By what tha hell
Fix your app!! Haven’t been able to login for a long time!! I have gift cards store on the app
App doesn’t work 1/5
It won’t let me log in
It was my 13 birthday and they didn’t even have my coustom cake. They did a horrible job.
Can’t login 1/5
Had to create account online, because it didn’t work on app. Still unable to login on app.
I selected a site and when I click order it doesn’t have the option for normal ice cream or shakes. It only says cakes, diy, novelty, or quarts... there is also no option to search and the app is super cluttered. Useless since I have to do everything I’d do in the app in person afterward.
App won’t let me log in to access my gift cards. 1/5
Please get this fixed. I have numerous gift cards on your app and I cannot access them.
Hardly works 1/5
By Hollywood Breeze
The app hardly works!
I have my gift card saved to it and I can never use the balance.
Never works 1/5
App doesn’t work
Unable to login for months 1/5
I have a lot of gift cards stored in the app but have been unable to use them because I cannot login to the app. It has been this way for months. Error communicating with server. A01.
App won’t connect/log me in 1/5
The app won’t let me log in. I can log in on the website, but not the app. Because of this I can not access any local deals via the app. Please fix, thank you.
Have tried to download three times now! 1/5
This app will not download for me :(
App needs to be fixed 3/5
This app used to be great when it worked. And being that there must be some sort of partnership with the app developers who do the Dunkin’ app I put the blame on them for all the issues logging in to the apps. Until they can resolve this error communicating with server issues I will not be going to either Baskin Robbins or Dunkin if I can’t access the coupons and gift card balances I have with them.
Server down. Holy crap worst app ever. I love Baskin Robbins, but they really need to completely redesign and make a user friendly app.
Wrong dates 1/5
By Anna Myka
The App has all our Birthday dates wrong and doesn’t allow to change. Very Frustrating.
App is broken 1/5
Tried to redeem my birthday ice cream but every time I refreshed the screen, the days went backwards and I never was able to recieve anything.
Horrible...hasn’t worked in months 1/5
Im not sure what happened to the app but it was working perfectly fine. All of a sudden it wont accept my email or password. When I reset it, it still doesn’t work!! I sign up all over again and the same thing happens with a different email.
When I go online to log in, it works like the app used to! Can someone please fix this or add coupons to the website? Thanks.
Top 3 Priorities In Food Service Vendors... 1/5
Show me the NEAREST location BEFORE I register!
Reset password 1/5
Ive reset my password 4 times in a row. Still getting error message. Cant use coupons.
Please fix! 1/5
I tried to buy eGift cards for my sons “online” birthday party.. but it gives me an error message every time, so I went with Cold Stone instead.
Birthdate automated error 3/5
There was an error on my birthday. I tried to correct it, but it keeps on changing to the day before that date automatically.
App does not work 2/5
I recently signed up for a rewards account on the Baskin-Robbins website, downloaded this App, and the App returns a communication with network error. Bad job Baskin-Robbins, please fix this app.
Buyer Beware! 1/5
Bought a virtual gift card and when my local shop scanned the card, it didn’t work. Had to pay in cash. Customer service is non existent. Took weeks to tell me that yes I gave a virtual card with a balance. But, I need to supply them with a physical card to have it transferred to. No intention of fixing issue. Also full menu is not available through app. And, you have to add two days to your birthday for it to appear correctly in the app. Don’t even bother! The app is completely useless.
Baskin Robbins 5/5
Always fresh and delicious
Maybe at points for each purchase 4/5
It would be nice to have a point system going on. For each dollar you spend you can gain points towards a feee scoop etc
Worst mobile ordering app ever 1/5
Deleted app after they changed me twice
My favorite ice cream place 5/5
By Tired of scams too
My wife, grandkids, and I love Basking Robins ice cream variety and the great coupons and special offers, an excellent motivational factor.