By baby kila
Something is very wrong here. I got locked out of the app the moment I got a car loan and made my first payment. First I got a message from Rxprrian that my credit rating went up 22 points. Then I got a message from this app that my rating has not changed at all. I tried to login with my face recognition and it would not let me, so I tried changing my password, it gave me the run around, then locked me out and referred me to Capital One, which I don’t even have an account with, so they could not help me. Now whoever runs/develops this site has my social security number and all my info, this is a SCAM!!!
Do apps lose your settings and require you to sign in using your password when you have Face ID set up. It’s kinda frustrating when your not around your password and you want to check on the info you got from the many push notifications.
Low Score 1/5
Not improving my credit score.
Error message 1/5
App worked just fine until new update. Now I cannot log in at all even after resetting password twice I still get error message
App needs to be updated and fix! 1/5
This app needs to be fixed ASAP, I rested my password couple of time and even deleted the app but yet every time I try to login message pops up every time saying “need login assistance” this is very inconvenience and poor customer service on capital one for not fixing this issue.
Nice app but why not use the main app? 4/5
The app works as designed but does nothing more than the main CapitalOne app can do. Maybe it’s for people who don’t have a CapitalOne credit card?
Credit Wise 2/5
Not working after last update. Please fix
Updating credit report 3/5
By jasmine johnson-acevedo
It’s takes so long for credit wise to update my credit info I would like to see the debt that I’ve been paying of but credit wise takes very long to update it.
Made my day 5/5
I’ve been working so hard to build my credit score for 3 years. Thank you you’ve made my day.Scotty714
Missing the mark 3/5
This app tells you your credit score but doesn’t permit you to challenge, correct or report things that are missing, false or just plain not yours.
Great FREE APP to monitor your credit 5/5
One of my favorite apps to help you monitor your credit. They update your account every week for free! And they have great suggestions to help you on your way to whatever goals you have. Unlike some of the other company’s that only update your report once a month, unless you pay for faster services. Give them a try
Great app 4/5
The app is easy to use except when it comes to changing your password. I can’t figure this out to save my life. Otherwise, the app provides a good deal of information aside from just your credit score.
Great little app. 5/5
I love Capital One and all they’ve done for me on my credit building journey! The app is straightforward and easy to understand and navigate through. I really have no complaints to add. Keep up the good work and all you do for your customers.
Naomi Kauhane 4/5
How do I cancel my account with credit wise?
Always Glitching 2/5
I love this app. However, it is ALWAYS glitching!! PLEASE FIX THE APP. I love it & want to use it, but it is so FRUSTRATING to get a notification “You have updates, check them out” & then the app crashes over & over. It’ll last for WEEKS until they put out a new update. It’s so irritating 😤
Check your weight and check your credit 5/5
Awareness is the key it improvement. This App makes it easy to stay aware and understand what factors are moving your score. They make it simple.
Not so hot 2/5
I have a Capital One credit card. This app is supposed to update every week. It has not updated for approximately a month now. The score is not accurate, the balance of my card is not accurate. I’ve sent messages asking for it to be updated and no response. Not impressed.
Beyond insane 1/5
By Chancey Ungawana
This app has never worked correctly. Every time I try to log in it has issues. My password has to be change constantly and still won’t let me into the app. Come on whoever is in charge there. Get it together.
If you don’t mind resending your personal information every time you sign in, this app is for you. 1/5
I have had Capital One for years and love them dearly because they honestly care about their customers. So when they offered this service “Credit Wise” I didn’t think twice about signing up with them. But Credit Wise is ridiculous to sign in to. Every time I get an “Alert” that I need to sign in to read details and EVERY TIME I have to send my personal information so I can “change my passcode” which I find ridiculous! I don’t have the time to do this every time, I will use another credit card app that actually works for me instead of creating problem. Shame that Capital One is connected to this app, they are so much better than this. I had to give one star because I couldn’t give them zero.
Reporting my credit lower than it actually is 3/5
By lost for words for this season
This app is not accurate. It reports my credit being lower than it actually is.
Can’t login 1/5
I couldn’t login even after changing my password several times after clicking forgot password. My usual capitol one app works fine.
Score and data 1/5
Not accurate information ,
Why is my score still in the 500’s 2/5
Review already has been written.
Capital one 5/5
Has helped me bring up my score and free
Thank you 5/5
By coaches coach
I appreciate the effort in educating me on my new credit issue... you were most helpful & consider me a new customer!
Way off. 1/5
The app has a consistently higher credit score by 75-80 points over the real FICO scores I get from my Experian app. I have no idea why they feel the need to artificially boost my score. So I’ll use their cc more?? Ridiculous.
WARNING!! Phishing App / ID Theft 1/5
App developer team is asking for Social Security numbers upon sign up when creating account. After giving all personal information and confirming identity the credit wise app closes out forcing you to login again. Problem is you aren’t allowed to login using the same credentials. After clicking on “Need Help” I am again forced to enter the same credentials. After entering you are then told that the information you entered does not match what they have on file. There is no option to send an email or text to correct anything. Your personal information is being held captive and you have no methods of securing or retrieving the status of this login. I strongly suggest if this happens to you to contact Capital One immediately. I am hoping to hear back from Capital One regarding this matter within 24 hours.
Missing definitions, useful details and no support contacts 2/5
Missing key information and explanations of terms presented. Help offers no search to find these answers only pre-recorded FAQ’s. They also tend to hide the ability to contact any support personal to ask questions. This app is a fare start but is missing a lot of key features and not nearly enough details!
After update, no longer works!! 1/5
My previously favourite app no longer works after the update. Thanks for nothing. You’re on a losing streak, Capital One. Friday we learned you lie to customers, and now this. Sad, sad, sad 😞
App not working 1/5
By Don't put up with it!
I can’t log in to my acct. I get diff.
Codes and nothing works! Acct blocked
Don’t Really Know Yet. 5/5
I am just now learning to use this app. I don’t know much about it but I will come back and give more information about it. I’m gonna get credit back in order and get out of debt I hope.
No good for me 2/5
I checked my actual report to compare and credit wise was off by 100 points...not cool!!! Cannot feel to bad thought credit karma was the same.
New credit card. 5/5
I am absolutely impressed with every bell & whistle. The starting credit line is low but it’s what I need to get started back on track. I’m taking advantage of the Creditwise hints. Hoping to be able to raise my limit as my credit score improves. Thank you for the chance to have a credit card and be able to work my way back to a nice great credit scoreless
Won't let me log in 2/5
I've got touch ID turned on, you'd think that would simplify things, but nope, they still want my password, which I don't know because it's 2019.
So I try resetting my password - they ask for my SSN, which seems sketchy, but I give it to them, but that's not good enough to reset my password, so then they ask for the 3 digit code on the back of my credit card.
App Updates for Nearly Every Use 1/5
The irony must be lost on the developers who claim that theybwant to increase ease of use by requiring an update nearly every time the app is accessed. Not a lot of neurons firing on that one.
Great app...when you can access it 3/5
By Happy 8261
I had been absent on this app for a while and tried to get back in to check my credit score. I don’t know what happened but now I’m jumping through a ton of hoops to get back in and still can’t access it. The number they provided to call for help doesn’t list any online service help. I’m having to use a completely different app now because I just can’t get logged back in to this one no matter what I do
Doesn’t update often or give an an accurate credit score. You would have better luck with credit karma but even credit karma isn’t entirely up to date.
Great app. 5/5
By Tyedye Tim
Great app. Very useful
Bad news 1/5
By Allen jah
My credit score is stuck at the same number for 4 months it doesn’t change ; in karma & experian on the other hand My credit scores are much higher
Awesome app 5/5
I love the capital one credit app but the credit simulator has not been working for me recently not sure if it’s just me or everyone else to
Alert notification on the app won’t go away 👎🏼 1/5
By Jo Devola
After a recent update my app is still showing two notifications and I have clicked on everything to try to get it to go away. Your “Credit Wise” app used to be on my homepage now it’s on the back page so I don’t have to look at that notification anymore !
Can get better 2/5
By joney jb
My simulator has never worked 😩
Could be good, but... 1/5
... email with verification code never show up. Yes, I’ve checked my spam filter blah blah blah
Helping me rebuild 5/5
By Right brain stroke survivor
Capital One is helping me rebuild my credit by offering me the opportunity to show consistency. My credit was shot and seemed impossible to fix. Capital one Prepaid cards have allowed me to built my score from 560 in April 2019 to 698 in September 2019. The recommendations and credit wise portions allows me to track my progress. The ability to pay my balance in full several times a month online is a sweet bonus to the Account.
Future Credit review app 2/5
It’s broken. It gives you an option to “pay off credit card debt” to see how it would effect your credit rating but does not allow you to enter an amount to determine its effectiveness. It continuously resets to zero. I think that would be an important indicator of your credit rating. Especially if you plan to completely pay off a card balance and bring it to zero for an account you are current on or even behind a few times. It resets to zero every time.
App Update 3/5
By Broker 7
I checked the alerts on the app to clear them but the 2 alerts are still displaying on the app screen even though I checked them already
ABSURD EXPLANATIONS 3/5
By ROB RODRIGUEZ
SOME OF YOUR EXPLANATIONS MAKE NO SENSE...IF YOU HAVE A LOT AVAILABLE CREDIT IT IS GOOD HOWEVER USING DINE OF IT IS ALSO GOID...WHICH ONE IS IT? THE SAME APPLIES TO THE CREDIT YOU USE...IF YOU MAKE HIGHER PAYMENTS THAN THE MINIMUM IT IS GOOD...HOWEVER, I HAVE BEEN DOING THAT ALL THIS TIME AND STILL YOU ARE STATING THAT THE BALANCE OF MY ACCOUNTS IS TOO HIGH...IT SEEMS THAT ONE NEVER WINS...
Stimulator doesn’t work 1/5
Would love to try out the stimulator but I cannot input any information. I tried to copy the numbers and paste and still does not show. The key pad the comes up does not input any data. Most valuable feature doesn’t work.
It’s ok 2/5
It seems ok but I think it’s a bit slow on what it does but it’s free so who cares