So easy! 5/5
Out of all the car apps this is by far the easiest ones to use. No issues at all.
Love the cars 5/5
Withdrawal takes too long 1/5
Please make it so it deducts from your account immediately. Using a bank account takes too long. With technology these days there is no reason to not have that option .
Getting a car 5/5
It’s great to find the right car.
Payment thru app not updated 3/5
I check my records of my payments and they are not accurate through the app. It is 2018, I think this app should be better when it comes to convenient payments. I would only use this app to search easily for a new car, save the car I like and put it on hold for an appointment, otherwise just pay directly through the site. The app will show that I am passed due like 2 months late yet my confirmation emails and the actual Carmax site show my accurate payment which is current. Sheesh. Get it together and make improvements on the app if you are going to add such features.
Unable to make a online payment 1/5
I have been unable to sign in for 4 days to make my car payment online- I was just finally able to login, and my payment is now a day late even though I have been trying to login for 4 days! The site is awful. I previously set up auto payment but they took 2 payments a month instead of one. When I called to let them know that the double payment was an error, they told me it was my fault and was user error. I am very unhappy with this site and the customer service. I would rather make my payments the old fashioned way via regular mail rather than struggle with this site.
Via app: Picked out my car, read all the details about my car of choice, got prequalified, and then carmax called. Did all my paperwork, minus my wet signature over the phone - less than 45 min later I arrived on location, signed and drove away in my new Beetle in less that 20! Great experience and it started with the app!
Not user friendly 1/5
This app is not user friendly.
Fingerprint maybe ? 5/5
App makes it easy and fast to pay the car loan 5/5
Pretty easy to find cars but I just can’t find how many miles per gallon any cars get.
Simply Awesome 5/5
By Lucky 13 troll
I think CarMax is awesome I’ve bought 5 cars from them in the past 15 years including my daughters car and sons car, always friendly staff and service I highly recommend CarMax to everyone!
Exelent 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍 5/5
The CarMax!!! 5/5
This app is very nice and very informative on vehicle details and dealership information. I really highly recommend it.
Great way to shop for a vehicle 5/5
We have purchased two Lexus SUV’s at Carmax. We have been very happy with the entire process. I am currently looking for a Jeep Rubicon. I am confident that I will eventually find what I want. I also know the the purchase process will be easy.
Half of the time that app refuses to work and says that there is some unknown error. It doesn’t fix when you redownload the app. But at least the website itself works when the app is being completely terrible. This is the first time in five months I was able to log on the app to pay my bill rather than using the actual website
Excellent website but you discriminate against hiring older sales associates 5/5
By Tim Zetterwall Sr
Yes your website is excellent. But you have only hired young salespersons. So why do you have no older sales staff? Well I figured you out and will most likely not buy from you until I see a older person in sales, 60 plus. Your staff is way to young and admits they don’t know much about many of your multiple brands. Is this why a friend of mine says you have picketers at your locations? What’s that all about??
Thanks but no thanks!!
Nice app 4/5
I’d give the app 5 stars but they don’t give the gearing of the pickup trucks
Principal payments 3/5
I wish there was a way to assign extra money to principal without having to call. Otherwise, it’s great.
Great App 5/5
Great app great prices
Really enjoyed this app 5/5
I use this app for 3 years since I purchased my car. I payed it off today so I will truly missed this app it was easy to use.! Thanks CarMax!
Great app 5/5
Buy your dream car here 5/5
Shop on their website for your dream car all over the US and have it delivered to the store nearest you. Super place to purchase a vehicle.
Good deal 5/5
Can’t wait to make a deal
Best ever 5/5
This app is extremely easy to navigate and wonderful convenience
Missing Vehicles 2/5
On your website you can search and find Nissan NVP. The app does not even give the option to search this van. Guess I will just have to use my browser.
Great little app 5/5
Really surprised at how good this app is usually I am disappointed but not this time very good app.
It would be nice if i didn’t have to sign in each time to make my payments. Most of my apps allow me to fingerprint enter. Just a thought.
This app is very convenient and helpful.
Incomplete Car Data 1/5
By mugen power fool
It’s a shame that key safety features like Honda Sensing and Toyota Safety Sense can’t be filtered or searched for. No results appear. I wouldn’t buy a car without those features.
Log in 2/5
More times than not you’re not able to login.. just gives you a “unable to login”
great app 5/5
its very accurate i have no complaints 🤷🏾♂️
Car max 5/5
I like this apps because is have more options in cars
Ease of use 5/5
By Juan Valdes69
App makes it all so easy
Enable Touch ID 4/5
Touch ID would make this app exceptional!
Honda Lover 4/5
By 6kings fan
Where is the civic Type R.
So helpful 5/5
This app it’s so helpful when you’re a first time buyer !!
Great App 5/5
I LOVE MY CARMAX APP. EASY TO NAVIGATE
Fun to dream 5/5
By Sherry wood
I like to come and look at cars on my app..
Great app 5/5
By Hurricane Sioux
I like the ease of the app. It is very convenient to use and to make my payments.
Easy to use 5/5
The app’s controls are intuitive and easy to use. I requested to have a car transferred to my nearest CarMax with one click.
Too easy 5/5
By Rigo F
Used the app to search for vehicles my wife and I liked and then went purchase took about 2 hours. Now the app makes it TOO EASY to pay for my bill, I’ll prob never shop anywhere else besides CarMax.
Pop up survey on satisfaction before I started. 1/5
By pop up stiped
I was interrupted by a pop-up survey before even started actually use in the application. Therefore one star. If I haven’t use the application before the survey he gets one star. I hope they annoy me again with another pop up at the end of my use of the application
Car hold indicator 3/5
By California iTuner
It’d be a good idea to post that a car is on hold and then sold. I got my hopes up on one car only to be disappointed to hear it was already sold in the morning.
CarMax Car Payment 3/5
Very easy, only wish I could actually see my account instead of just payment that is currently due. Why not give full account information, total balance finance terms etc.
Login could be faster 4/5
By Tha Kaysta
There doesn’t appear to be a “remember me” function for username when logging in. I know Security is a big issue but having to type in all the info each time is sometimes cumbersome.
What a great experience i had buying a Car with my Trump Tax Cut. 5/5
I have to say. I always hated car salesmen. I always thought they were scumbags. After once getting hosed over a car purchase. But for the first time ever, i had the best experience ever. i had a young sales man who found me a car, shipped to his dealership and had me driving my car off the lot in less than 1 hour total personal time. No BS haggling, no back and fourth dealing with salesman and Manager. In and out. What a great experience. Not to mention I bought a rare hybrid Cadillac ELR at $48k under sticker price. Yes i said $48k. With 19,000 miles. There were more expensive Cadillac with way more miles on them i was looking at. This guy took it upon himself to look for one 3 states away that was cheeper, nicer and had 15k less miles on it and then it shipped to me for 200.00. Taylor at the Carmax in Bedford Ohio was probably the best salesman i ever had to deal with. I took my Father in law with me who hates everyone said what great young man Taylor was. I was shocked. I have probably written 6 reviews in my lifetime. This is the first positive one.
I will be telling everyone about Carmax
Love it 5/5
Fast and easy
Great selection 5/5
By Cool goods