Do not use 1/5
😡This WAS a nice program for a little while but unfortunately I ran into a problem on 2018 June 15. I had a problem with a payment that I sent out and accidentally sent it to the correct person but wrong account of hers. When I looked up customer service support I found two phone numbers for assistance and they were 1-877-274-8444 and 1-855-855-4941 (DO NOT USE TO HELP YOU THEY WILL TAKE YOUR MONEY - HIS NAME WAS DAVID). Well I told them my problem and they got into my cash account and my bank card information and took $662.00 out of my bank account and told me that I would have my money back on Wednesday in the amount of $126.00 but let's see. I still have not heard from the e-mail that I sent to get help so I'm VERY DISAPPOINTED and there is no phone number that you can call to help me in this situation. DON'T USE.
Deleting app 1/5
I was invited by a friend, I entered the code and went through with everything and entered my debit card number. Neither of us have received the $5 promised
love it 5/5
easy to send money to family when out and fast love it !! thanks cash app!
Best App 5/5
I love cash app it’s the best app ever... I just wish I could add money onto my card from 7.11
Why can I have it sent to my Paypal 4/5
I don’t understand why it won’t allow me to send it to my Emerald card or PayPal card.
By Evette Santiago
Love it easy to use
How do you contact customer service?? 1/5
It’s ridiculous that I have to jump through hoops just to contact customer service....I’ve been sent to three different websites....
Cash app 5/5
Just love this app. Wish more people were on it as it’s so easy and fast!
Great but I still have questions! 4/5
By Darling Dannie
I’ve been using the app for quite a while now and I finally decided to get the cash app card. However, once it came in the mail and I tried to activate it through the app, it crashes and goes back to my home screen. Any help with this would be great!
Perfect, Easy to use, NO issues! 5/5
Love it, make sure to order a Cash Card also, it’s perfect to have for extra funds
By Siah Tyn
Worst money app, first off I constantly loose money sent to me and It would NOT EVER hook up to ANY card I try to use to receive money. Not everyone is gonna want a cash app card WHEN WE ALREADY HAVE A BANK CARD oh and also lots of crashes!!! Do better!!!
Deactivated my account 1/5
I had used this app A few times. I had an issue only twice that was resolved after I contacted support. But today actually I tried to send money and couldn't, when I contacted support about the fact I couldn't SEND the funds they deactivated my account! Out of nowhere😡just TERRIBLE. And the response I received was they can deactivate any account for any reason if they feel it’s a liability. Even without explanation. Unbelievable. I never write reviews but because I had been using this app for so long, and I was disregarded without an explanation as to why, I felt the need to write why I’m highly disappointed.
Usually clutch 4/5
By omg thisbis like my 100th try
Cash app is usually an easy transaction for me especially now that they have a cash app card. However as of today I am unable to add cash to my Cash app. I looked to see what my available balance was in my bank account and it’s well over the amount that I was trying to add. I’m not quite sure what bugs need to be fixed or if you all need to update. However I am sure that I should be able to add $30 to my Cash app and each time that I try it tells me transaction failed! When I went to look up reasons why I found nothing that fit my situation.
Super Cash 5/5
This app has come to my rescue more times than I can keep up with!
I’ve lost $1300 with cashapp 1/5
I usually use this app here and there without any problems but the experience I’m having currently has brought me so much stress and frustration. I sent $200 to someone and somehow my money got “lost” in their server. I call their operators for a refund and now Im in a long drawn out process that’s been going on for 2 days now! I have nearly lost $1300 because of some rule they have about $1000 minimum refunds in California! I feel like I’m being scammed! If cash app doesn’t have a real operator system with real people please let me know because this situation is VERY serious
Why is it so hard to get help on this app........ 2/5
By yajaira bby
How do you guys not make emailing someone an easier thing to access for customer support..
Lovin it 5/5
Havent had any issues in 2+ years. Loving the new direct deposit account feature. Just wish push to pay was supported.
I really enjoy the app 10/9
Stole our money 1/5
This app stole our money. It’s a scam
A bi polar app 1/5
This app is so dumb and bipolar not let me use my own money to make transaction on the payment if I was in a life or death situation I can never depend on cash app
So frustrating 1/5
By Ray Van
I have had he all for almost a year now and I’ve paid subs for classes, or my half on concert tickets and even requested money for covering shifts...recently it is not allowing me to request money or receive money. I’ve deleted, redownloaded, and set up with a new email address and nothing is working, hearing back from customer service is nearly impossible! This whole situation is extremely frustrating for not only me trying to get my money owed but to the many friends that have to download Venmo instead because my cash app is faulty.
It was okay at first 5/5
By Sheda McGee
There no way I can send myself money & I didn’t receive my $5 for using someone else code smh.
Lack of Customer Support and Security. 2/5
While I do love how intuitive this app is, I have been having some issues with service.
It is VERY easy to send money to the wrong person. Whether it’s a typo with a letter, or the fact that there are many people in the world who can have the same name as you. With that being said, there should be measures put in place where I can get my money back if it’s in a certain time frame. I noticed my payment error within minutes. I couldn’t call no one, and the only way of communication with support is via email. Even chat would be better because it would be faster help.
My personal solution to this would be that EVERYONE should be required to “Accept” the payment before it is actually added to their account. This could potentially decrease issues like the one I’m experiencing now.
Horrible Customer Service 1/5
I recently sent money to the wrong person and it wouldn’t let me cancel it. So I looked for over an hour for a number to call so I could resolve the issue. After I finally found a number it was a robot asking for my customer code. I put in the code I had and it says it was incorrect and said to try again. I had no other code and there was no other option to talk to a representative. Luckily the person I had sent it to was nice enough to refund me the money but I would not recommend this app.
I think we should know hidden fees before we submit or accept cash.. when sending money to others.. other than that would have given 5 stars.
Can’t even use it 1/5
I’m trying to make an account but it won’t even let me hit next when I make my username and it says it’s available. I’d love to say it’s a good app but it’s not working
By The Girls101
This app is somewhat convenient that’s the only reason for the two stars. If you receive money, there’s a “convenience fee” for same day deposit, it’s 3% of whatever the amount is, otherwise it takes 3 days to post to you account. I get that the app has to make money somehow, but if I would have known that before I would not have downloaded it. Tbh maybe it does say it somewhere, I don’t t remember seeing it when I signed up for it. I just wanted to make others aware before they download.
Excellent App 5/5
Love the simplicity of the app! Easy to navigate!
By Sara Marie 4290
The app keeps crashing when I try to activate the cash card they sent me. So now this card is worthless and there’s literally zero app support
LOVE IT 5/5
Love this app! I got the card for it and I just love everything from the notifications it gives me when and where I spend and all that. I hope the withdrawing and all that comes soon!
Better than Venmo 5/5
It is easy and it is immediate! It is less charge than Venmo for immediate cash. They don’t hold your money fo random reasons of being nosy. Cash app is straight to the point, easy, fast, and reliable. Definitely recommend ❤️
Very convenient for splitting bills with friends/roommates, gives the option for note so you can state what a payment is for and also generates a receipt
Trustworthy app . Use it daily 5/5
Prepaid cards 3/5
Is there ever going to be a point in time where this app supports prepaid cards?? Just wondering, cuz when it does pls lmk ASAP.
$5 referral funds 2/5
I started off loving the app but on today i invited two of my friends and me nor any of them have received our money even after send a cash amount over 5 dollars very disappointed
The Best 5/5
Genius 😇 5/5
Great App. Whoever thought of this is genius.! Everybody can get money tax free lol. Dope boys can get rich off this lol
What a great app 5/5
What a great app. Got it for business and now have my whole family on it. Use it for quick receipts and quick payments. Kids send super fast payments for their phones and utilities. Very happy so far.
By nicknames are rigged
Why is there a strange debit card number under the cash tab? I can’t delete it.
Great app 4/5
Great way to get money to your friends and loved ones in a hurry. Although the fee is small to do instant I wish it was free.
best app ever 5/5
No stars 1/5
By Nice Mel
They are a fraud company
Needs work 2/5
Cash app won’t let me open app as soon as I do it closes right back out
Only a “4” 4/5
By S's LoveSoup
The reason I rate this app with a “4” instead of a “5” is because I have not been able to successfully transfer money directly to my bank. The only way I am able to move money is using the “instant” transfer with a fee. If the app designer makes the option available for a Monday deposit for free, then make it happen!
The only throng that happens on my phone is a circle whirling around and around whether I’m using data or WiFi,
And I have confirmed my bank info is correct, so there’s no excuse for failure.
I would challenge these techs to fix that bug or lose me as a customer.
Apple Pay, Zelle and PayPal do not have these glitches.
How about it?
Can we get this addressed and corrected?
By Grizzly J
Works for me. No glitches. Easy transfers. Just got my actual cash card today. Been using the app for years.
Awful Support, Works like a broken Vending machine. 1/5
I cancelled a 56$ transaction because I sent it to the wrong profile. That was a week ago, I was told id be refunded my money within 1-3 business days and I still haven't been refunded. I sent all the information requested in another email to the same support team and haven't gotten a response at all. It's been a week, and of course I can't actually speak to a representative of the company because thatd make things too easy. My bank told me there's nothing they can do on their end, so this all falls on the crappy people at Cash app who somehow figured out a way to take my money instantly, but can take weeks at a time giving me my money back.
Don’t use 2/5
No real customer service app has a lot of glitches if you have a transaction to dispute there is no by to talk to if u change phone numbers you will get locked out the app... atm stole my money and there was no customer service to fix the issue
Refund policy 1/5
Was having a good day UNTIL CASH APP!!!!! If you use cash app make sure you know the refund policy!! Some random company guessed right and withdrawn $200.00 out of my account. So I called the company got that taking care of, look at the money on my account is still $200 short. I called cash app customer service number to find out what’s going on, I can’t get my money back unless I pay $100 from a bank not from cash app, to be refunded $300 on cash app. What type of 💩 is that or you can wait 30 days I never heard of this guess it’s my bank from now on!!!! AND I HAVE BEEN REFUNDED MORE THEN ONCE BEFORE!!!
When I request money and the person sends it to me is associated with my bank account and am I supposed to get a card from cash app