I love Chatbooks 5/5
Chatbooks is so fun and easy! I was able to create 10 books in the time it would take me to make one on other sites. I’m very pleased wit the ease of the app. My family loves looking at the books on our coffee table. Thanks Chatbooks!
Great App, print quality could be better 4/5
This app is great and I actually have time to make books on it because it’s so easy. Some of the books I’ve gotten were great quality and some the photos were a little dark so that’s why I did 4 and not 5 stars.
Love them! 5/5
Love all our Chatbooks! What an easy way to remember what’s been going on in our lives! We have them for special occasions and everyday life!
I love it but... 4/5
By Charlie Cage
I love the mobile platform. Pictures are easily edited in the app. I just don’t understand why shipping is so expensive and why orders can’t be combined.
Top Notch Customer Service 5/5
By Tj Reader leader
Never had an issue with the app, but have needed to make adjustments on books already locked. The customer service is the best I have ever experienced with any company. When I was out of the country and needed help, they stepped right in to support me. I am working on completing my 162 Chatbook!! My family lives to come over and see what pictures I have included. My Chatbooks have become a family history!! ❤️❤️❤️
👍🏽Problem solver - Time saver ✔️ 5/5
By Stef Fitz
Easy easy easy! Sorts photos for you and starts editable books. Functionality is intuitive and quick. Made 2 awesome vacation books in less than an hour. These photos have been in my phone for a year and now I have books on the way! Great value. Very pleased.
New app 3/5
The new app works much better selecting and editing photos but there is still a glitch when it comes to putting the title/name on your book. It wouldn’t let me at all so I’m bummed that I couldn’t title it!
Loved it until it stopped working 3/5
By Michael's Fancy new Imac
Chatbooks has been amazing for the past two years that I have been using the app. I love each and every book that I have been able to create using Chatbooks, and have loved my subscription books that I linked to my Instagram account. I was very excited about the new update and being able to use the new Roxy Technology to automatically build my albums from my camera roll. I couldn't get the update to work though. None of the messages I was sending to customer service through the app or being answered either. I finally love chatted with someone on their website to try to solve the problem, and discovered that I need to have the latest iOS update to make it work. I have been avoiding iOS updates due to the battery problems they cause. When I went to update my Chatbooks app, the details state that only iOS 10 is required, so I thought it would be fine. I'm pretty bummed that it won't work unless I update to the latest iOS. I'm trying to decide right now if it's worth it or not. I love Chatbooks, but I might need to find another option now. 😭 Once I was able to connect with Chatbooks customer service, they were extremely helpful. ** Chatbooks should update their information to note that the latest iOS update as necessary to make the app work properly. **
Easy family creations! 5/5
Checkbooks are pretty easy to make on your cell phone. You click the photo you want in there, you change the size, you can crop it, you can add captions, and you can send it to family and friends as well as yourself!
Britney Jensen 5/5
I absolutely love the Chatbooks!! It is an easy way to journal and scrapbook my family! My kids all enjoy them too and love to see all their milestones! I also love making special books for occasions like birthdays. It is the perfect and most memorable gift!!
Love this product 4/5
Wish I had more options with text, size , color etc
So disappointed 1/5
All my photos were very dark and out of focus. And I ordered 2 books for Father’s Day
Easy to use, I uploaded an Album I made on Google Photos
More options - please 5/5
By Curvy smiles
I absolutely love the convenience of picking and editing the photos I want. My only thing. Is I would like to have a 10x10 and be able to add more than one photo per page.
Order issue 4/5
I’m not able to order two books at once in order to save on the shipping. However it was easy to make my books now I just have to see the finish product.
It’s okay...for now 3/5
By Ugga 26666
Next price raise and it won’t be worth the money. Print quality is not that great. You really are just paying for convenience. Other fairly comparable are starting to pop up for cheaper. The custom books are very expensive for 6x6 books with over 60 pages when other companies (Costco, Shutterfly) often times provide coupons for very cheap books and good pricing and bigger books. Chatbooks is okay...for now, but it isn’t a long term plan since they raise their prices every year but quality of print and features don’t match the price.
App is good, product isn’t the best 3/5
App is great and easy to use (no complaints on the app itself) but as far as the Chatbooks service, photo book quality could be better. Paid $20 for a 6x6 soft cover book in which I uploaded the original photo files straight from my computer (so resolution shouldn’t have been an issue.) Was disappointed to see that many of the pictures were blurry and pixelated. That’s far too much to spend for the quality that arrived. I couldn’t find anything about returns or refunds on the app or the site. I had previously ordered a hardcover photo book for my wedding and the pictures turned out great! Not sure what the difference was. I’m a little nervous to order again. Might give Shutterfly a try.
Bad quality images 2/5
I recently just upgraded my app, I’ve been with chat books from the beginning. I haven’t ordered a book in about 5 months and just got two. The quality of the images are awful. Every image looks like they added heavy skin smoothing to it. Some are hard to even see because they’re so blurry. I have loved journaling with Chatbooks, but the new quality and higher price is disappointing. I won’t be going with them any more.
Horrible Usability 1/5
Current version of app is impossible to manage multiple subscriptions. Even after working with customer service to confirm I only had 3 subscriptions, I got charged for duplicate orders and past volumes.
Easy to use 4/5
By Randy Roffe
Great app to make a book using your phone. Would be better for the captions of you could see where the line splits. Also would be a nice option to keep pic the same size but to put the text on the side instead of underneath.
Greatest memories 5/5
Chatbooks is the greatest service. It organizes your photos and makes the perfect gift for any event any occasion or just because. I can also submit personalized books of my choosing.
Shipping cost & Picture placement 1/5
First I don’t like that you can’t re-order the pictures. You pretty much have to pick them in the order that you want them to fall in the book and to the price of shipping is ridiculous. I can do something under rush order from Amazon for way cheaper but overall I do think everything is a good idea if you don’t need this quickly then go for it or go to Shutterfly.
Love it! 5/5
So simple, quick and easy to use! What a keepsake - at your fingertips and in the mail in a matter of minutes! ♥️
Update 👎🏼 2/5
I lost all my old books in the update. That really stinks. I’ll still use the app because i like getting the books but I didn't appreciate the change and now I cant see any of my old books anymore.
Loved the App until recent update 1/5
Latest update has the app moving so slowly I can’t get any of my books/photos to load. It took over a minute for the “new feature” demo to load.
review update 1/5
By Stacy Eden
Still keep sending me a damaged product, still to cheap and or lazy to easily remedy the problem by putting the product in a $2 box to ship. Truly the most disappointing customer service experience. Every single time I’ve tried to work with your customer service i get excuses and blow off.
So in response to your response to my review that’s trying to insinuate to other people that you actually take care of your customers. You don’t.
Love it 5/5
It’s easy and doesn’t take up as much space as prints. The customer service is amazing. I forgot to switch my card when I switched banks and before I even noticed it restarted at my first one. They caught it and fixed it and didn’t charge me for the reprint before I even noticed. Any time I’ve had a problem they’ve been so helpful and if you leave the chat and forget the same person who you’ve been speaking with is there when you come back.
Love Chatbooks!! 5/5
By Turtle Scoup
Chatbooks make it so easy to capture memories! Perfect for the scrapbook impaired and make fantastic gifts!
SO annoying 1/5
i can not describe how terrible this app is - so annoying to use. every single step i took in creating a VERY SIMPLE photo book took a bunch of times before it would actually save (i.e. if i tried to crop a photo, i would have to crop it a minimum of 2-3 times before it would save, and sometimes i would have to do it almost 10 times before it would save). made what should have been very easy into a very frustrating and time consuming project.
Great people on hand to help anytime!!
So Easy!! 5/5
What a simple and easy app!
Easy to make your own photo albums 5/5
Busy mamma, haven’t had time to make my baby’s photo album. I have made a book for his first year and just finished making his 2 book for pictures taken during his 2nd year.
Doesn’t work, customer service is friendly but slow 1/5
I feel like every time I want to get into this app, something new happens.
First, I wanted to set up an automatic book from my Favorites. The app had to sit there for HOURS with the screen on and the app open to sync all my thousands of favorites. It also crashed after every 500 photos or so, so I had to babysit it while this sync happened. Then after all that, I had to go an individually delete all the old photos I never wanted to have printed anyway.
Next, they sent me a book full of someone else’s pictures. When I contacted them, they spent a good week asking me questions before sending a replacement.. to the wrong address. It took 3 weeks to get that issue resolved.
Now I get a message every day that some photos haven’t been uploaded. They don’t say which ones and the only solution is to leave the app open (they suggest overnight!) or contact customer service. So I’m contacting customer service yet again and it’s the same friendly but unhelpful back and forth that I’m so used to now with this company.
I was ready to give up after the first problem, but I kept giving them more chances. For something that promises to make photo books easy, I can say they do not deliver on that promise.
Suggestion - give a warning! 1/5
both Mixbook and Photobookamerica give photo warnings if a particular uploaded photo is too low-res and at risk for a bad print... or they recommend you replace the photo if it appears the printed version will not look like the onscreen pic (the image is too small/low-res).
a couple weeks ago, my last Chatbooks order (#1912981) had this issue. the photo appeared fine on-screen, it came from the exact same batch as the other photos, yet, it printed terribly, with ugly awful pixelation... i was very disappointed. had there been a warning or flag telling me to replace or delete it, i could have saved an otherwise perfect and beautiful photo-book.
Father’s Day book 5/5
It was so much fun, pocking out the pictures!
Great customer service from Krista. 5/5
Krista helped me when I didn’t know how to order from the updated app.
Love it 5/5
Love how easy and so reasonably priced.
Deleted all my creations... 2/5
I have ordered from this app before and it worked perfectly fine. It kept everything up until recently. I have been adding photos into this book since last November and was going to print it soon, once I hit the 366 page mark or somewhere around there. But everything was deleted and I had captions and everything. I’m really not looking forward to redoing everything just incase it happens again. Actually, I’m just not looking forward to redoing it all over again....
Love the new changes!! 5/5
By SaRaH *
I am in love with the latest updates! I was getting annoyed with the email relay to print my books. Now I can push a button when I’m ready and I know exactly which one is ready or when to expect a shipment.
It’s now a tradition 5/5
I love this company and this App always so easy and fun to use
Excellent Quality & Affordable 5/5
By Rach P J
The hardcover books are awesome. Great quality for a reasonable price. I have a series that automatically prints every 60 photos. We LOVE it! I also created smaller books (roughly 30 pages) as gifts. Everyone enjoys them.
Easy to use 3/5
Chatbooks is easy to use and I order yearly books. Typically all of our pictures have to be in 2 books and I can’t order more than one book at a time so I’m paying for double shipping.
Chat books 5/5
So fast and easy!
Great way to share memories!
Thank you for allowing my kids to see the pictures on my phone 5/5
Thank you for making it so easy to print my pictures. I use my chatbooks to share with extended family and easily reference our family adventures. I used to make a fancy book every six months, but life got busy, my phone got filled, and chatbooks came along! The suggested books are fun too- I just got one from pictures that I took 3 years ago and never printed. The kids love looking through them and remembering all our fun times even the simple daily shots that I include. Now my mom even makes her grandma ‘brag books’ right from her phone! Thank you!
Love it 5/5
Works really good for me
Awesome for easy printing of photos! My kids love looking at the books!
Pierce Girls Reunion 2/5
By Mama Lillie
I am very disappointed that price of books have increased so much. I had planned to order 15 @ $10 ea but they had went up to $15 ea & that was more than I could afford to pay. Sorry for this increased price since my last order.
I’m a lover of pictures and always want to print them and put them in an album! This app makes it super easy to just do it! No trips to the Kodak machine for me anymore! I tried using the Kodak app and it crashed on me in the middle of making a book. Highly recommend this app! Just made my first book ever! Super easy and convenient!
Love Chatbooks! 5/5
I absolutely love Chatbooks and how easy it is to create memories that last forever! My kids love when the books come in the mail and go running to the mail box! #Chatbookerforlife
Best by app 5/5
I tried to do this from a desktop, but since I had over 5,000 pics on my IG it wouldn’t work. Support tried to help and recommended I try the app. The app has all the features. I was able to create a lovely book of a trip I did with my mother to Tahiti, and hope it arrives for her bday as it’s expected to.