It took longer that it should of
Usually OK 3/5
Had to fight with the App to book a room this time. I normally find it the best part of CWT?
Great app for business travel 4/5
Holds the whole itinerary. Much improved over previous versions. I would like to see the hotel selection map movable/zoomable
By GA. TRVX
CWT impedes efficient and cost effective travel. Current technology has rendered them obsolete.
Hotel only 3/5
Only good for making hotel reservations, but it’s been very good with that. Required by my company.
Hotel filters 3/5
I want to be able to filter the hotel list by zooming in on a section of the map
Nice upgrade 5/5
This is a much needed upgraded interface. Feels more like the Hilton Honors app. Good job!
No easier way to book a flight or hotel 5/5
I can book a compliant flight within 5 clicks. I make all my point to point flight bookings on CWT TO Go. There is not a faster or more efficient way to book an in policy flight and hotel.
Wow what garbage 1/5
By Knuckle skald
The 1-touch phone number to call the travel agent is broken and goes to a Verizon no subscriber message.. nice
Would be better if air could be booked 2/5
By Like-it a-latte
Good for hotel booking, but can’t boo flights, which makes its usefulness limited.
Maybe a note or message section for the hotel I am booking at in the app. Mainly to request non-smoking if it is not on the room selection.
Better off looking at original itinerary 1/5
Flight status does not update quick enough, and if there's a gate change it will not show up at all. I've been trying to "sign in" all day but it keeps telling me I've already got an account there's no need to "register" I'm done with it.
Not user friendly 1/5
This app appears to be either very buggy or just not put together well. When I try to ask a question to support there is an error that “no email is defined” even though I have defined two different emails. Also, in order to add a meeting to a trip, you MUST import the meeting from your calendar. The app fails to recognize some meetings in my calendar and gives me the error “no meetings found.”
Useless, utterly useless. 1/5
By Joe Not The Plumber
Can’t book flights
Can’t book rental cars
Can’t book trains
Anybody giving this app more than 1 star obviously works for Carlson Wagonlit.
Please Add hotel phone numbers to the hotel profile 4/5
It will be very helpful. You have transportation, directions, and so many other details. Phone number we can click on and call the hotel will be very helpful.
The service is excellent—Vanessa helped me today and was great. I have never experienced such great customer service with any agency before. So happy my company switched over.
Brian E Matico
Easy does it 5/5
I like that I can book my trips from my phone now. I love it.
Fix the phone number 3/5
The number to call a representative does not work. Somewhat limited options available on the app
Fast and easy booking 5/5
I book all of my hotels via this app now. It’s so fast and convenient!
By AG Nuance
Since they updated the app on the website, I can no longer select a seat or even cancel my trip if I need to. When I click the button to call a CWT rep, it tells me "...it's currently unavailable."
The web page is just as useless - no editing, Seat selection or Cancellation available anymore. ???
App crashes. Never had worked for me.. until now 5/5
UPDATE: thanks dev man!! App is working great now. I look forward to putting it to use next week!! Been a year since I’ve tried this app and once I’ve set up my account, the app crashes. Tried deleting the app today and setting up from scratch, still crashes.
Much better now 4/5
Edit of previous review below:
Everything seems to be working again! Thanks for fixing it!!
I can’t use it on iPhone 7. Crashes continuously... obviously it wasn’t checked before releasing the update. Poor...
You can check the weather... That about it. 1/5
By William H. Nartsac
Soooo... I'm having trouble understanding any review that's positive especially those that say they can't travel without the CWT app... Why is that? What am I missing? This thing is absolutely pointless and there is zero reason to have it. There are tons of apps (and now even email) that adds info to your travel apps or calendar automatically with very close to 100% precision. The ONE thing that one would think this app should do, it doesn't: book flights and rental cars... Well two things- change existing travel which it doesn't do, either. It does kinda allow you to book hotels... Ok so how do I get to the hotel if I can't book a flight or rental car or car service or or or? It shows flight schedules but you have to call and sit on hold for a half hour- and pay for that privilege... sorry, not going to do it. Ridiculous. Maybe have folks call for complex flight schedules but not to deal with that drama for simple domestic flights. Flying San Fransisco to Burbank? wow that's a tough one I need to call someone for help. Even worse, Los Angeles to NY - whoa that's a longer flight- I really need help booking that nonstop flight.
I have no clue the point of this app- it adds zero value.
Super App 5/5
Super app, easy to use and synthetic.
Great app 5/5
A must have for travelers!
Cumbersome and disappointing 1/5
The promised savings have not materialized and the advertised ease of use is nonsense. Zero stars. Website is worse. Is there such a thing as negative stars?
Unable to use 1/5
I’ve downloaded the app to manage business trips but the app crashes as soon as I open. For the developer’s reference, I’m using iOS 11.2.5. I hope that the issue can be fixed ASAP.
Keep Crashing at launch 1/5
Keep Crashing at launch
Unable to open app on iOS 11 1/5
Open the app and it crashes immediately.
Crashes on iPhone X 1/5
This application is useless on an iPhone X. The iPhone X update now crashes the app. Still works on a iPad. Not sure the applications Qa testing is very good.
Bug ridden disaster 1/5
This is a horrible app just like their website! Not user friendly at all. I would never use CWT if my work didn’t require it. The app crashes about 80% of the time and I’ve verified that the app and phone are updated and versions are compatible. I’ll stick with the airline and hotel apps rather than depend on this bug ridden disaster.
Keep crashing all the time when I open it 5/5
Title says all...
Crashes on ios 10 1/5
By Alexander Von Humboldt
used to work- now it doesn't
Great App gonebad 1/5
By Valve ratio
Was a great app, but most recent updates don’t work and now I can’t even get the app to open.
Can’t book one way flights 1/5
Was so excited to get this app thinking it would be a travel bonus. NOOOO no notifications NO information actually i feel i am more out of the loop with my corporate travel group than ever before. Didnt get the usual emails on a two hour delay! Dont share my same false sense of security. Save your excitement for santa. He is more dependable!
APP CRASHES EVERY TIME AT SPLASH SCREEN 1/5
iPhone 7 Plus.
Crash on launch iPhone 7 iOS 10 1/5
App crashes at launch on iPhone 7 with iOS 10. Tried to report but link requires fields that have nothing to do with resolving software bugs including corporate data to which I do not have access, so I won't complete the form. Previous versions worked well. Not sure what is going on. Help!
App doesn’t open 1/5
I get notifications but the app won’t launch when I try to get more details. It doesn’t launch when I try open it directly either.
App not working after update 2/5
App was working fine until last update. Now when I click on it from any device, iPad or iPhone 6s it just shows the start screen and the shuts down. Please fix.
Keeps closing automatically 1/5
By Ahmedhussain dev
On I phone 7 plus for some reason on opening this app, it keeps closing on its own. The application worked fine just a couple of days back and now all of a sudden it stops working. Can't even open the first screen. As soon as I see Splasg screen the app closes or crashes.
My best companion on the road 5/5
By Rafael del Diego
For a few years now I have been using CWT To Go and it has been a my best travel companion on every single trip. I use it to check my itinerary, do my flight check in, receive updates about any disruptions and even now book all my hotels. Thank you CWT!
Must have when travelling 5/5
All necessary travel information in one place. Keeps me updated and on track. The booking functionality is easy and efficient! Again, a must have!
Steve B 5/5
This app alerts me of airline changes before the airline does!
Must have 4/5
This has been a life saver multiple times with cancelled and significantly delayed flights.
By Free apps are great
Can't see an easy way to print a basic itinerary
No CHANGES or CANCELATIONS! Useless! 1/5
CWT no longer lets you CHANGE or CANCEL a reservation through the app or website! What a racket! They make you call their 1-800 number so they can charge you $14 every time your plans change (on top of change/cancellation fees)...what are people even paying for?? I can get better service through Expedia for free! I'm contacting my company's administrator to request we switch to a different travel agency like Upside.
MAJOR FLAW! 1/5
The CWT app doesn’t let you change or cancel your reservation!!! Useless. This is a horrible business tactic on the part of CWT: they are providing a terrible user experience by eliminating an essential function just so they can generate more fees through their call center ($14 per call!!) when someone needs to change/cancel, which is horribly inconvenient for business travelers. CWT is such a racket!
iPhone X support it does not 1/5
Laughing out loud right now. This update is supposed to bring iPhone X support, yet it crashes every time I open it on an iPhone X!!!!
Really terrible 1/5