Great, but.. 4/5
By Drum Solo!!!
Works great, but can’t give a fifth star till the numbers show up on new apple 4 modular face in compilation. Thill then I have to use Sugarmate round about to get them in calendar settings. It’s strange but it works.
Dexcom G6 1/5
Just trying to set it up. So far, I’m not impressed. Can’t get the serial number to the transmitter to work.
Bad info on where to turn for help.
Signal loss constantly 2/5
By KPL 891680
I have an iPhone 8 and have had signal loss issues constantly. I removed the app because it looses signal. I’ve tried resetting my phone and app. Same issue.
iOS loses signal during night 3/5
I love this system, but the app loses signal during the night. It may be that IOS suspends the app, but whatever the case this is a critical time. I hope there is an update coming to fix this problem.
Alerts only vibrate at night, no sound? 4/5
I’m writing this review because somebody else might be trying to figure out this issue too.
I wasn’t getting sound alarms (vibrate only) at night, except for urgent lows. I tried adjusting settings with Do Not Disturb and adjusting the ringer volume. Nothing worked and couldn’t find the answer online.
Turns out, the volume of alerts is controlled by the phone’s volume setting not the ringer setting. This may be simple stuff to some people, but I’m not a tech dummy and it fooled me.
So, if you’re not getting sound alarms at night, check your phone’s volume- not the ringer volume.
Some silly issues like this make it a less than perfect app, but overall I really appreciate the app and the G6 CGM. It’s a game-changer for T1 diabetics.
What’s up with the UI? Calibration?? 1/5
Not really sure what the thought process was for shrinking the graph instead of having it be full screen. Also can’t see entries unless I turn my phone, unlike with the old dexcom app. Feels like steps were taken backwards on some of the UI aspects.
I also don’t have a clue why anyone on the dev team thought it was a good idea for the sensor not to accept calibration data. If the sensor is saying 80, but I’m actually 40 points lower, then it should calibrate. Not stay at 80 even after I enter I new reading.
Dexcom Display on Apple Watch: “—-“ 3/5
Every time I look down at my Apple Watch the dexcom app shows “—-“. You have to tap the times to get the app to open on the watch and update.
Was looking for real time updates on watch as to not have to pull phone out or click into an app.
Hopefully this will be fixed soon!
Needs update to fix Bluetooth connection 3/5
I love the Dexcom & that I’m able to link it to my phone, but it CONSTANTLY loses signal.. meaning the bluetooth disconnects. Thankfully, i use the receiver that comes with the G6 as a back up. It’s just a pain to have if not pick up my glucose reading multiple times a day & for long periods of time.. even after following the instructions of turning Bluetooth off & back on & restarting my phone.
Contact keeps going in and out 2/5
By Brandon j Hoglund
When the app is working its good. Lately all I get is loss of connection with the unit needs to be updated and fixed so many depend on this.
Signals Loss!!! 2/5
By jtn t1d
I think I’ve had more signals loss alerts than reading... the phone is right in my pocket. I’ve tried all the suggestions and still all day it’s signal loss. And the reading do match up too well with my fingers sticks. So frustrating, I was so excited about using it. Hopefully it gets better
Doesn’t work as best as I hoped 2/5
I was really excited to get this app so I can have it on my Apple Watch while at work and so my family knows what my levels are and need help. I always have a lot of drops since my transplant. Unfortunately I dont know why the signal gets lost half the day when my phone is right next to me and my family can’t get updates. I was at work and had a severe drop and needed help and the signal was lost so no one knew what was happening. Not even my bf who was working with me and had the app synced to his phone/watch. I hope the bugs gets fixed or updated cause it doesn’t help to have the app if the app doesn’t work over half the day for me. 😔
signal loss and bad customer service 1/5
like a lot of other recent reviewers, i have had constant signal loss in the middle of the night thus significantly decreasing my quality of life. when i called support this morning to ask for a new sensor to be sent to me (something i’ve done multiple times in the past because this device is horribly flaky), the support person proceeded to talk over me while telling me i was flat out wrong, when he hadn’t even let me finish telling him why this was a problem. we pay more than enough for this product it should at least give accurate readings and stay connected. dexcom doesn’t care about diabetics. we are just a profit to them and that is it. go with freestyle or something different. dexcom doesnt even keep their app up to date and it won’t work with newer ios that get released. get some better developers! this is coming from an actual programmer. this is abhorrent.
No events logged 3/5
I wish I could make my trend graph appear full screen when I turn my phone sideways and not have “no events logged” take up half of my screen. I don’t need to log any events ever and it takes up way too much space
Issues with signal loss all the time 1/5
Loses signal every single day from minutes to hours at a time, especially in the middle of the night or right before an low/ urgent low. Toggling sharing and/or Bluetooth only resets it some of the time. The phone losing signal causes the Dexcom receiver to lose signal too. Like they knock out each other’s signals.
Have so many issues that it makes me wonder if we made the right choice for my 7 year old.
Not Happy 1/5
By Logan Aurand
I keep getting a notification from the app about a signal lose, and then it takes a while for it to reconnect, and i don’t want to have to carry around the transmitter because it would be a lot. very disappointed
Signal Loss! 1/5
I recently started using app, but it continuously indicate in my IPhone 7+ — signal loss, and when I do several time Bluetooth ON/OFF, then it will start sending reading but after few minutes again it lost!
Fantastic App. Fantastic Company. 5/5
I left a review previously (like 4 stars) and it was because I was frequently experiencing signal loss. While speaking with technical support (which is available 24 hours a day EVERY day btw) I learned that you should NEVER close out your Dexcom app. I don’t think I’ve had any signal loss since.
Great work. Thanks for making my life and my blood sugars better, Dexcom.
By Dennies D
I'm shocked that a corporation like Dexcom, which has made a lot of money with shares, can't hire a simple, good real programmer who manages to integrate a database where data entries are taken over without delay. In addition, there is generally no clear concept: Even in the 2 large upgrade, all main user workflows can only be performed with an enormous amount of fingertip travel. Beginner's work. Not an iOS expert.
BTW: Why is there still no direct connection to the Apple Watch. The DXCM CEO had already promised this for 2 years! And Apple has done everything to help.
Almost perfect!! 4/5
Absolutely love this app and it’s changed the way I handle my diabetes. It makes life easier. The only complaint I have at the moment is I’m waiting for an update to the app for the new Apple Watch series 4 so I can use the complication on my watch face again.
Series 4 Watch App Does Not Work 1/5
I used to love using the Series 2 Apple Watch to check my blood sugar discretely and was able to add it as a complication to the watch face. With the new Apple Watch I just purchased(series 4), that functionality is completely gone and the app within the Watch prompts me to “Check Dexcom Mobile app on your phone.” I wish the developers would keep up to date and make updates accordingly.
*UPDATE* Apple Watch complication GONE 4/5
Ok-I was able to finally debug this issue myself. Restarting or rebooting phone and/or watch did not work, no matter the order...
I had to delete the app from my phone (did NOT stop sensor) and reinstall from the cloud.
Restarted session and although I got a sensor error (once again, but that is a different issue) I THEN powered phone off, then on.
Only at this point did Dexcom show on the list for complication fields. (I have mine at the bottom of the Utility watch face.)
Lost the data on the Dexcom app, but the readings are showing on the Clarity report.
I do love what this device does when it works which thankfully is most (but not 100%) of the time.
My Apple Watch 3 is updated to 5.1.3. Dexcom is listed as an available complication however is missing from the list when selecting a complication to any location on the watch face.
Please update your app as I rely on my watch for my BG readings.
Works Fantastic (just needs a little more) 4/5
Other than it working wonderfully and loving everything, I have 2 small issues which I think will help many.
Merge the clarity app together with this one... not quite sure why it is two apps. Weird and wasteful but it isnt a big problem to switch between two apps.
My main problem:
No snooze button. My glucose is low, THANK YOU FOR ALERTING ME. But Im currently on a date and I am indeed eating food. Please for the love of God STOP ALERTING ME for the next 30 minutes or so. (Same applies when glucose is high and I take insulin.) I dont want to turn alerts off, I just want to snooze them while I fix the problem without making super loud beeping noises repeatedly. Once was enough.
Great App WHEN IT WORKS! 2/5
I have had this app for a few day’s now, new to my Dexcom G6. The biggest issue I have with the app is that I am “always losing a signal” and there have been hours where it doesn’t connect. It an app issue because my Apple Watch and other Bluetooth devices are working when the app cuts out! Hope this gets resolved!
Apple Watch issues 2/5
I’ve had a Dexcom for several years and it has been a lifesaver for me. I am so disappointed with the lack of the G6 complication on the watch face. I am very active athlete and my glucose levels fluctuate dramatically. With the G5 I could glance down at my watch without stopping to check my glucose levels, it was amazing. I don’t understand why this feature does not exist on the G6 app when it already exists on the G5. It seems many other people have this issue and I’m surprised this issue has not been addressed yet. I love the low profile of the G6 and that the sensor lasts for 10 days but if I had been aware of this watch issue I would have continued to use the G5.
Constant signal loss on app 3/5
Update- losing connection on the app 23 out of 24 hours. I am NEVER connected on the app. I’m so disappointed.
I love this device and will keep using it as long as it’s feasible. However, I am constantly having signal loss issues on my phone which is disappointing. It’s hard to look at patterns and trends when there’s a huge BLANK in the graph daily. And it’s just not the same detail on the transmitter. WHICH, by the way, I have on the highest speaker level and still can’t hear it most of the time, which is why having the app on my phone is also better, volume control. But if there’s a signal loss on my phone and I can’t hear the alert on the transmitter, it kinda defeats the alert system. :(
Works great + great support. Needs updated watch complications. 5/5
Downloaded the app after getting an Apple Watch - love it. Haven’t had any issues with signal loss myself (iPhone X, almost always near me). I am using the watch complication with the older Apple Watxh face (Modular), but like everyone else here would love to see an update supporting some of the newer Apple Watch faces (e.g. Infograph Modular). Sometimes the numbers don’t update on my complication (I see “- - -“) but this is an Apple Watch issue, not Dexcom. Tapping it opens the Dexcom app and fixes the issue. Keep the Dexcom Apple Watch app running in the dock, and keep the Dexcom app on the phone running in the background to minimize this from happening.
But the most impressive for me was Dexcom support. I contacted the email address Dexcom keeps posting in replies to other reviews, and got a personal call back on my phone from a knowledgeable tech support rep. I thought my Dexcom app was ignoring my high alert repeat settings - but turns out dismissing high alerts on the watch is not the same as dismissing them in the Dexcom iPhone app. I now dismiss alerts in the Dexcom phone app and my alert repeat settings are honored. Again - was an Apple issue, not a Dexcom app issue.
Thanks Dexcom for innovating! While the app can always be improved - you all push the boundaries more than other CGMS providers when it comes to innovating within the constraints of the FDA approval process.
Signal loss 2/5
I would love the app and it would be way more helpful if the signal didn’t go out every 5-10 minutes. 😡
Signal Loss Alert 2/5
I previously had an iPhone 6 and not enough storage space to keep the app running. So I upgraded to an 8 and have 40 GB of extra storage space. The app keeps giving me signal loss alerts. I upgraded IOS and it worked for 2 days before the same thing happened. The alarms are annoying & its frustrating. I want less devices to keep track of my blood glucose & I can’t do that when I have to carry around my phone & the Dexcom reader. Sometimes my phone works but not always so I have to continue to carry both and when they both work, I get double annoying alarms.
One other thing I dislike is that the high alarm goes off a billion times even after Ive given insulin and my BG is dropping. I have it set to never repeat, yet it goes off every 10-15 minutes causing me more anxiety, keeping my sugar elevated.
Lastly, I hate that I can only wear the G6 in my stomach. Wish I was free to place it elsewhere like I am my pump.
So Dexcom is great when it works. I like that there is a widget and that I constantly know what my sugars are and the trends. I like the sharing feature and Clarity reports, but truly it only works half the time.
Great Monitoring Horrible Sharing 2/5
I absolutely love being able to watch my daughters blood sugars all day, that is only if I have her receiver close by. The sharing/following app is extremely unreliable. My daughters app constantly drops which leaves us with hours upon hours of no information. I really do love Dexcom so I really hope they figure out what is going on. Just very disappointed at the moment
Unreliable at critical times 2/5
The concept behind the technology is great but the G6 is not reliable. We love the ability to check at night for our daughter but it only works about 20% of the time. The signal loss message and having to wait for up to 30 min to connect defeats the purpose at 2am...The G5 was more reliable. Customer service is also not very helpful. Worse yet is the ordering process, with long wait times on the phone. Perhaps the company has grown too fast and they are forgetting about customer service and making sure the product is reliable. Very sad for those that need reliable technology to look after our kids.
I have used a total of 7 sensors, and there have been issues with 3 of them. Each has been replaced but I think this product was released too soon. When they have worked, I can’t get more than 15-20 ft away from my phone before the alarm goes off. Barring all that, when things work, it’s a good product.
Review update 1/14. The failure rate continues to be almost 50%. Failure usually happens during warmup or a few hours after. New app issue this morning. Technical Support says their contact number in the app is for sales. Don’t know what that’s about as I was able to get through to them. However it’s another example of a product brought to market too soon.
Why can’t this remain updated? 2/5
The app provides core functionality, and I love the ability to use my phone as my CGM.. but boy is it limited in ANY other features. Guys, buy Sugarmate, or pull some of their developers, something...
I can’t use the app complication on any new watch faces either, which is really frustrating. We have an outdated app that keeps us from being able to use the latest functional technology.
Needs Update for Apple Watch 3/5
I have had my G6 for about a week and it has changed my life. This is my first CGM and before this I had a lot of difficulty managing my sugar with my busy life. Now I am able to check it anytime throughout the day and see a constant trend line. As a result it has helped me make better choices in what i am eating and to stay in range.
I use my Apple watch to check it most of the time as it is easier to just glance at my wrist than having to take my phone out each time. The one thing I would really like to see is support for Apple Watch complication so that i dont have switch to my dock on my watch to view it. Considering this is one of the most important pieces of information I want to access on my watch, it should be front and center without having to dig for it.
Frustrated new user 2/5
Have only had the G6 less than a week but I can’t even count how many times it has said Bluetooth is lost, but other devices on Bluetooth are working fine. Also it keeps telling at least every 3 hours signal lost, iphone7 is by me or on night stand or iwatch series 4 is on my arm. I called technical support and they just said turn Bluetooth off, wait 10 minutes and turn on. I seem to spent more time off than on. I’m seriously wondering why I got it
I’m new to Dexcom. But the app keeps losing signal to my phone and my husbands. I got Dexcom to share my numbers with my husband. But it keeps losing signal.
G6 designers should work harder 2/5
The transmitter pad is too large and comes away. Designers should shower 10 days in a row to test.
My iPhone app is great if you only use it for a days review. For history it’s useless.
I want to be able to record what I ate so that I can gauge what items really boost the sugar and for how long. Recording events has not been developed well at all.
Studio appears to be for the doctor?
But the app should be accessible for the user otherwise we need a journal.
Come on ... I expect a lot more.
Low glucose wouldn’t let me calibrate 1/5
By Hannah nicole meuniet
The low alert wouldn’t turn off and it doesn’t except the calabrations
New Feature Please? 4/5
For the most part, this app is wonderful. The only thing I’d suggest fixing is how long it takes to pair. The other thing, there should be somewhere in the app that you can see the code of your last sensor &/or current sensor. Sometimes I forget my code & I put myself under incredible amounts of stress trying to remember it whenever if there was an option to see it, I wouldn’t have to worry about that at all. PLEASE PLEASE PLEASE consider adding this feature. Thanks!
Good but needs updates to complications 3/5
Dexcom is an tool for diabetics and I always think what a time it is to be alive where I can look at my watch and check my blood sugar. The only complaints I have for this app is that they haven't updated the complication to be supported on the new watch faces. I wish I could use the new infographic modular watch face and see the graph of my blood sugar like they show the heart rate or perhaps the infograph analog face with my readings and trends across the top of the watch.
Everything I wanted but the deal breaker 2/5
I just switched recently from the G5 to the G6 and I’m loving it for the first 10 days, until the session ends and I need to rip out a perfectly fine sensor that is still very much stuck to my skin and calibrated to within 5 points of my actual bloodsugar, and put in a new one because we can’t have restarts. Is the G5 still being sold because I’m about to go backwards with this. Don’t fix it if it isn’t broken.
Terrible Bluetooth 1/5
It never stays connected
I really like this app! 5/5
This app helped me with my diabetes so much better! I love everything about it, it is much more helpful than my other Dexcom app, but a little problem: it can easily lose connection from my CGM. Maybe make it have stronger connection, I dunno. This is my only problem with this app. Otherwise, it’s amazing! 😃 highly recommended.
The Communication between the Dexcom G6 and the app is just as bad as trying go get ahold of the tv company, we will be there between 9am Monday morning and 6pm Thursday.
Wish I would have know this before I purchased the product, it is a lot of money for something that doesn’t always work.
Why no love for Apple Watch? 2/5
I love my Dexcom and the app is pretty good on the iPhone to where I would at least give it 4 stars. But the fact that the reading rarely shows on my Apple Watch (probably 50% of the time at best), i have to give the app only 2 stars. Usually my watch just shows a horizontal line on my watch face instead of the reading itself. Get this fixed, and this app is definitely a 4 or 5 star app.
Apple Watch 4/5
I can’t get my readings on the Apple Watch. It’s actually the only reason I got the watch. I don’t need a $500 watch if it won’t do what I need the most, which is to display my glucose readings.
Needs work 2/5
I love the idea of having my numbers show up on my phone but I shouldn’t have issues with the app 10 hours in of having it. I’ve done everything it says to do when connection is lost from the transmitter to my phone, yet I can’t get it back after multiple attempts. I’ve also been unsuccessful at having my boyfriend and family follow my numbers, yet again have done everything it says to do, multiple times.
iOS version not supported 2/5
For 2 weeks I have not been able to follow my child’s Dexcom due to the iOS version not being supported by dexcom. You all the service center and they have you call apple support as it can be rolled back as they don’t know when they will become compatible. Apple can not roll back iOS so this makes the program useless for me. NEVER had this problem for 5 years with g5. When will there be a fix?
Not staying connected to WiFi 3/5
Having problems with the App not staying connected to the WiFi. Unable to send data to the follow app. Have done all iPod updates as well as Dexcom G6 updates with continued issues.
Doesn’t Work 1/5
I just got my G6 sensor and I’ve tried using the app, but it keeps glitching out and not opening. I’ve uninstalled and reinstalled. I’ve turned my phone off and back on. Still, nothing. Sometimes it works for a couple minutes, then it won’t open again. I’ve called tech support and they said they didn’t know what to do. This is VERY frustrating because I’m at home and my receiver is at school so I have no way of seeing my blood sugars.