I’ve recently been having issues on my Apple watch with displaying glucose.
Not working on Apple Watch 6 2/5
Just got my Apple Watch 6 and the Dexcom app will not work on it. It’s also not available as a complication when adding them to a watch face. It works on my iPhone and was working on my old watch, even after I updated to the new iOS and watchOS. Hopefully, we will get an update soon that fixes the Apple Watch 6 issues and gives us a home screen widget 🤞
Please add actions for shortcuts support
Please Update Your Software 2/5
Update — 9/19/20
With the rollout of iOS 14 I would love to see the option to have a Home Screen widget. Anything that makes seeing my diabetes data quicker is a welcome addition.
Here’s a tip for “sensor dropouts” since Dexcoms never gonna resolve this internally in their software at this point:
** LEAVE YOUR DEXCOM APP OPEN IN THE BACKGROUND AT ALL TIMES — Don’t swipe up to close it out after using it — this will help prevent losing the signal to your sensor as much. Currently, this is the only solution/hack I’ve found that can help until Dexcom supports their software better **
The Dexcom G6 has been a game changer for me. Having long infusion treatments it is easy to monitor my glucose on my own and medical personnel appreciate that especially when I need steroids. My glucose control has really improved.
I would love to have the ability to write in an event under other so that I could indicate when steroids are administered, for example. Glucose levels rise a lot and it would be good for my pump personnel to see that in clarity. I really like keeping notes like that in the app instead of paper notes or another app.
Alerts do not sound 😭 1/5
By CB from Dallas
Alerts do not sound 😭 I've tried deleting the app, re-adding turning Bluetooth on and off setting up a new scheduled alert, nothing seems to make this sound 😭😭😭
Also keeps losing connection 😢. Very sad and disappointed...😢
High and low alarms malfunction 2/5
By Brazos TJ
The app says I can adjust how many minutes before the alarm repeats but on my Iphone In the app I change the timing to longer between but the app alarm still repeats much sooner than I selected.
App stopped working 1/5
I’ve uninstalled and reinstalled the app to get it to connect with my dexcom transmitter and it will not connect. I don’t know why it continues to stop working. I’ve never had this problem before but for the last 20 days it doesn’t work. Please help.
Very useful 5/5
By Brian Type 1
I am very happy with this product, very useful in helping me to figure out why my blood sugar drops at certain times of day. Helpful in seeing how much certain types of food affect my numbers.... BUT.... the software could use a few tweaks to make it even better:
When entering fast acting insulin, We are supposed to be able to put in any number from 0.1 -50.0, but there is no decimal point on the screen where we type in the numbers. I currently cannot enter a number like 2.5 units of insulin, or 12.5 carbs.
I would also like to see some type of “notes” field included with events. Or possibly just a Notes event. Something where we could type in text to explain an anomaly, or type in what type of food we are eating, or type in a comment like: “I have no idea how many carbs are in this Lasagna, the number I entered is just a rough guess”. This would be a VERY useful feature for diabetics trying to get their numbers under control.
Awesome when it works 2/5
I love the app when it receives the blood sugar data & displays it on my phone. Unfortunately that is hit and miss, mostly miss. When I got my new pump, a Tandem Tslim it worked great for about 3 months. It has received & registered data about 2% for the 10 months. The info posts on my pump but not on my phone anymore. Dexcom says call Tandem & they tell me to call Dexcom. I might think it had to do with the new pump technology but success was iffy with my old Roche pump also. Right now I just have the app on my phone to remind me when to change the sensor.
Probably would give them one star but I’ve been a diabetic for what seems like forever(49 years). I remember the days of no glucometers and am so thankful of their technology so they got 2 stars.
Does not support iOS 13.7 or higher 1/5
By grand equalizer
So this app is worthless now and all I’m told is try to get my iOS version to 13.6 or lower so I can get it to work they have 0 issue passing the problem over to apple and because I cannot find my receiver they wont send me a new one so if I go into shock now do to my diabetes and me not being able to have any readings thats it.
Worst App Ever 1/5
This app is super bad it’s constantly losing signal. This is such an inconvenience, I’ll rather use my monitor. Waste of money!!!!
Great app, please make it a widget for the new IOS 4/5
Love this app tons, but I would love to view this app on my home screen rather than in today’s view.
IOS 14 Widget 3/5
By WASTE OF $MONEY$
Please add the ability to use a widget for Dexcom
The device is wonderful but the app is not 2/5
All right like the title says the device is wonderful he’s doing his job working correctly but the app and the device constantly lose connection with each other I’ve reset my Bluetooth I forgot device and repaired and it still does it constantly just drops Bluetooth it’s not my phone it’s my watch is still connected my AirPods are connected with my Bluetooth speakers connected But the G6 transmitter will not stay connected to my phone if that gets fixed I’ll give it for five stars
App loses signal all day 1/5
The app Constantly loses signal, even when my iPhone 6S+ is next to me! Receiver works better. The app on my phone was perfect and right on the money for many months! What happened?
Needs iOS 14 widget 4/5
I don’t know if the devs will even read this. But it needs an iOS 14 widget. I know that the devs are focused on Dexcom G7. But this is an important feature.
As advertised 4/5
Just as many other reviews, the app is more than adequate. Not crazy on the constant ‘we’re testing’ message, and app needs to be constantly running (e.g. look at FitBit app connectivity), the 2-hour startup seems excessive, and sensor and app disconnect way too often to my liking.
Alarms work well, calibrations are great - gives real confidence in the numbers. Would be nice to optionally see the app icon display the sugar # rather than going in to see. (Like iOS clock & calendar icons.) Option to log food (not just carbs) would be handy.
Overall, however, I love the Dexcom system. I’m feel like I have control of my diabetes, sugar levels and food intake decisions. I have decreased my insulin by more than 75% over the last 3 months!
Connectivity and iPad support 1/5
Application constantly loses signal which makes the app useless. There is also no iPad support. Technical support is unresponsive. They will say they tried to call but they don’t. I teceived two emails without a response, only a link to a survey. Another company that just doesn’t care about their customers. It is a shame since it could be a great product.
Please update more frequently! 2/5
After the last iPhone update, my Dexcom requests a calibration daily. It also loses signal too often. Please do more updates!!
It’s a great device 5/5
I’ve been living with type 1 diabetes going on 4 years and I love the Dexcom g6 been using it since it came out in the USA
New Widget! 4/5
With the new iPhone update it would be great if you made the app available as a widget so that I can constantly have a quick view on all my devices. A companion app for the iPad would also be nice. There are times when I don’t want to look at my phone
Nice app but some issues, widget doesn’t work with ios14 3/5
In general I like the app, but often the value doesn’t show in the widget or on the watch complication and I have to click to refresh it. In iOS 14, I can’t move the widget to the home page. Would like a small square widget I can put on my ios14 Home Screen so I can quickly and conveniently see my level.
Constant Signal Loss 2/5
I just upgraded from the G5 to the G6 and have never had this problem with my old Dexcom.
I will put on and calibrate a new sensor, then 10 minutes later, the app will say “signal loss”. The only way for a signal to reconnect is to either turn off/on Bluetooth or restart my phone all together. Even then, once it does reconnect, it only lasts about 10 minutes before disconnecting again.
Enhancement Requests 3/5
I just started using the system last week and as a future enhancement to the application, it would be nice to be able to free text events or even have other categories. For example, there’s no place to indicate when you started to eat, and what your BG reading was 2 hours post prandial. Have a free text category for other things that aren’t covered. These tidbits are very important so that you could explain why your readings are elevated or low. And when the data is shared with the provider, there’s a clear explanation to these BG readings. The events should be treated like a health journal and shouldn’t be so restrictive in what you can input.
Also this app is incomplete without the Clarity App: They should be combined to once single application. It doesn’t make sense why they’re separate.
iPhone 6s Lost Connections 1/5
Just another VERY disappointed User.
Running iOS 13.6.1.
How did Dexcom get FDA approval for this App \ Device without a History of Alerts?
Per Chat team member.
Fix your app. 1/5
I sit here for AT LEAST 3 hours a days waiting for a reading. If you can’t do the one thing that you were programmed to do then why the hell do I have this downloaded. 0/10 waste of money, fix your app.
If it weren’t for my pump. My CGM would be useless. 1/5
This app is awful. I have “signal loss” 95% of the time and my phone is in range.
Not for iPhone 1/5
This app is terrible for iPhone. I have had the G6 since may and have never gone a day with less than 4 or 5 sensor connect failures. My NP recommended I buy a prepaid android for the app. I do not have any problems with the Dexcom receiver. This app is exclusively to allow my family to be alerted. As this app is a failure on iOS I see it as a waste of time to program. Hopefully Dexcom figures out this bug soon.
Please publish international app on US App Store! 1/5
Could you please also make available, or allow the international version (mmol/l) of the app, as I’m unable to use my international sensors... :(
The app is great But........ 3/5
I need this app to work on IPhone 11 and up because my dad is trying to read my blood sugar but he can’t so please do what you can with the app
Signal Loss 1/5
I just got this app today and i have been near my phone and will still get a signal loss. I don’t know if it’s because of when i wear my airpods but it will still work even if i’m wearing them at times but it’s happened multiple times now in a day
Since the update I can not keep the transmitter connected to my phone. I can not believe that a company of this size does not have the correct software for my IOS- how can I go back to the last version-before this app kills me?
Every 20 min it disconnects from Bluetooth-
Not Honest 1/5
The app is not connecting to my IOS device after changing transmitters and the excuse given by tech support is that I am using the latest IOS version, although the prior transmitter worked with this IOS version. The app was last updated 3 months ago and I believe Apple has issued 2 updates in that time and IOS 14 will be issued soon. So don’t bother to use the app because when it doesn’t work the excuse will be you are using an unapproved version of the IOS with the transmitter. They should admit that the only way to use the app is to never update your IOS as they will never be able to keep up with Apple on changes thus there is no reason to use the app. Fortunately the cheap receiver provided by Dexcom works with the transmitter, you just don’t get some of the things that are available with the app.
Update not working properly 1/5
Since my iPhone updated the Dexcom app is acting up and not syncing with my Dexcom transmitter. Hopefully this fixed soon, if not I’ll probably just delete the app and sync it with another device that works properly.
I really love my Dexcom, but one thing I’ve always wished we could do is add comments in the events area. I want to not just keep track of how many carbs but also what types. For example, I just had 24g of juice and 30g of black beans. Those will absorb differently from each other. I would love to have a note as to what I ate so I can see how it changes my glucose. Hopefully a developer reads this because I don’t know where else to ask for this change. Thanks.
Constantly Losing Signal 2/5
I am using with an iPhone 8s and it constantly looses its connectivity with transmitter. Was not aware there was such an issue with IOS.
I would recommend iPhone users to carry the provided Dexcom meter with you.
One question for the developers 3/5
By TSM_the only ultimate 1
Is it possible for the owner of the sensor to get how long it has been since the last blood sugar update? Because I am aware that the Dexcom follow app provides that feature.
This app constantly fails to work and I have to delete it and then reload it. And the alerts don’t work correctly, it’ll beep a thousand times when it’s 202 but when it’s 302 there are no beeps. Same thing with this goddamn insulin pump. You guys can and should be better.
Poorly written app 1/5
I find this app really poorly written, very basic and not well thought out. The graphics are as minimal as possible and still call it a graph. Provides such little detail it adds little to the app and that is the whole app.
The rest of the app is setting up alerts and it is like who came up with this??? I can’t believe this was written by a corporation, this is like a high school project. And as a school project I would give it C+.
Then you have to go to a 2nd app to obtain some more details about your “goals” to see how you are doing over time, like you couldn’t put that into the same app???
Connection errors 2/5
CONNECTION LOST errors seem to be the theme with this App. I could be playing a game on my iPhone with the phone resting on my lap and the Dexcom transmitter in my right pants pocket and I repeatedly receive this error. Although the app tells you to remain within 20 feet of the transmitter, maybe 6” is too close???
Potential lost with the annoying alerts in the middle of the night with that connection issue!!!!!
My dexcom device usually work @ times but it's getting to the point when my Bluetooth is always on you'll say it's off when it isn't Come On Now!!!..but when I open the app it doesn't work for days @ a time now it's been a week
& that's frustrating.....Please HELP!!!
Loses connectivity. 1/5
08/16/2020—My phone will say that the connect was lost but I can see on my pump that it has not lost the connection. I have never had this issue with my Android.
I found per a Dexcom G6 user’s mom on YouTube that if you have an iPhone, you cannot close out the Dexcom app out. Otherwise you will get the annoying arse “lost connection” loud alarms. That works but why should I have to keep the app open for it to properly work?
Hard to read 3/5
The app works okay but several of the screens are just hard to read. The font is too small and too light (e.g., the confirm screen). Also data input for insulin dosing does not allow hundredth units (e.g., 4.25 units). I do like being able to edit events and would like to see an event for pump problem/failure so I would have a record of why my BG went high in that situation (as opposed to a carb counting error).
Mobile app isn’t compatible with the Bluetooth technology 2/5
I’ve had to uninstall and reinstall this mobile app numerous times. Very frustrating
Needs to work more consistently 3/5
By Windsor Man
When it works it’s great, when it doesn’t I’m angry. Sometimes in the middle of the night it tells me it’s low and in between of working and not, makes it hard to know if it’s accurate and where readings are actually. I’m on version 13.6.1. Please help.
JR. New Lenox Il.
Needs to be a bit more convenient 5/5
By Lyle parent
Works great but the app needs to tell you the day the transmitter expires. I’ve lost a few sensors because I forgot and then the app only notifies me 3 weeks before or something.
How do you even use this app? 1/5
There’s nowhere for me to connect this app to my fathers device. This is so confusing
Not Working with iPhone SE 1/5
This app is not working with my new iPhone SE. Please fix this as soon as possible!