More graph options? 2/5
Really wish the graph went higher than 400.
Not Reliable for IPhone Users 1/5
This app is not reliable and continues to fail daily. It will not provide consistent readings and will not stay connected to the sensor. I will be uninstalling since I have to rely on the actual receiver. Really a waste! Would be awesome if it actually worked more than 5 percent of the time.
The water drop torture technique of medical apps 1/5
Redownloading this app for the second time EXCLUSIVELY because I found out that if I have the app then I don’t need to carry my receiver. That’s the only reason it gets two stars.
In case you didn’t know this dexcom: insulin takes about 1.5 hours to peak and somewhere between 3-5 hours to be fully utilized. With that in mind, why would you design an app that alerts for a high blood sugar every few minutes with no way to say, “cool, got it, I know I’m high and I’ve dosed for it. Now leave me alone”.
Last time I downloaded this app my quality of sleep declined drastically, and my overall stress skyrocketed because of all of the nonsensical and redundant alerts.
Transmitter issues 1/5
After the initial two and a half hour setup it has only linked with my phone for about two hours total. I’m constantly getting alerted that the signal is lost. It will pair back up and then 30 mins later it disconnects again. All day it has been losing signal and won’t connect as if my Bluetooth is off. I’ve turned it on and off restarted my phone and even deleted and re downloaded the app three times. It seems to be ok with the receiver, though that has also lost connection a couple of times. The graphs are also a little difficult to read but I could deal with that if the app actually worked. I was hoping I could just carry my phone around but I now have to also carry the receiver since the app barely links up.
Alerts on Apple Watch don’t work 1/5
Most of Dexcom tech support have no clue what this is and aren’t aware of an on-going issue since 10/2018. There are a handful of agents who are aware of this and admit it’s an issue. Simply put, the alerts on the Apple Watch DO NOT work. This applies for any Dexcom-related notification and/or alert. No haptics when low or high, rising or falling, no notification - nothing on the Apple Watch. However - the alerts behave as expected on the iPhone. But the Apple Watch has no notification functionality in tandem with the G6. Dexcom, I don’t even have words after I’ve called you people so many times. It’s unbelievable how unaware tech support is when comparing to the Internet forums that exist as of 7/2019, closing in on a year with the G6. HELP US DEXCOM. 😡🤬
I am having a lot of issues with this app. It started out fine, but now not alerting me for highs and lows.
Rarely connects shows signal loss 1/5
Pump always shows sensor reading while Dexcom app rarely shows. Usually says signal loss. Maybe due to iOS 12.3.1 and app not being updated in time.
Too many high blood sugar alarms. 1/5
By C. Morrell
I can't take the constant high blood sugar alarms any more. The accuracy of the G6 CGM isn't good but that isn't because of this app. Nothing but the alarms and a pointer and a really useful graph and a way to code the sites and a way to calibrate and various options are in the scope of this app. But the alarms are part of this app and they are very loud when I listen to music because it alarms over the music rather than partially/completely muting it. Please fix the alarms. Please get this review. I like you but I can't take the alarms. I meditate to music and this app alarms over the music and it's very stressful. I can't keep using this app unless the alarms are softer and don't escalate over my music.
Doesn’t work consistently. 1/5
I can’t consistently connect with an iPhone X. I’ve turned bluetooth on and off, installed and reinstalled the app...won’t ever automatically reconnect or stay connected. My husband’s iPhone 8 seems to work better, but I’m frustrated.
Cannot access alert settings 4/5
By CW health
Worked fine initially. However, the last 3 days, every time I try to access Alerts, the app shuts down. I have no way to change, access, or view my settings. I have restarted the app and my phone but still cannot access Alert settings.
always says app stopped 1/5
I can never use the app because it always sends me notifications that the app stopped and signal lost WHEN IM RIGHT NEXT TO MY PHONE. I’ve tried everything to get it to stopped saying signal lost and it’s been like this since I got the app 10 days ago.
G5 App appears to be better 3/5
I’ve been a longtime user of Dexcom and just upgraded to the G6. I was much happier with the G5 app. I cannot get the app to show up on my Apple Watch. That was huge to be able to see my BG reading. Also the font/screen size seems smaller even though my phone settings have everything a little larger. Lastly, more difficult to add a calibration reading.
By Gracie Downey
this app had helped me and my family becaue i have type 1 diabetes and my parents can see my sugar while i am away or at school😁
Never works. 1/5
This app is trash it works 10% of the time. Restarting my phone never helps I have to reset all network settings so to use this successfully I’m resetting that nearly 5 times a day. I’ve completely given up at this point and those who help me with care can’t use the app to monitor me. With something as serious as a life threatening disease that Dexcom makes plenty of money off of I find it disgusting they don’t take the time to correct these issues. Looking at other CGMS right now to possibly change. Very disappointed.
I love this thing!!!!! 5/5
I love having this! I don’t think it needs any changes. When I first I got it messed with it almost all the time because it was so interesting. I had waited for it long and when I got it it was a dream come true. I love not having to do finger pricks anymore. I hope you make better ones in the future but other than that the DEXCOM is great. THANKS!!
I always seem to loose connection and or signal 4-6 times a day even with my phone in my pocket?
Good, little problems so far 4/5
By B. Runge
I like this, I’m 15, turning 16 this December, and got this to help control my diabetes. It has helped so far and I only get signal loss when Imm not near it, about 20 feet and I get no signal. I’m a Junior Firefighter and when I wear my turnout gear, the straps for the pants push and rub against the sensor, causing pain. This doesn’t matter for now because I cant go inside a burning building but I think a good spot to put this would be on the upper arm.
When does this work? 2/5
By Brandon j Hoglund
This app does not work! Half the time it has signal loss!! If it does work you can only see one reading then back to signal loss! Good thing if you use the Dexcom like I do that the give you a transmitter because this app is very bad!!
Nice to have the app. Please fix the settings. 2/5
I’m a religious g6 user. T1D since April 2018. The app functionality is amazing. But the newest update has created a hole that crashes the app when you try and adjust the high/low alerts. This is a very important function of the dexcom and once it is fixed this review will be 5/5. Right now it is not working for me... please fix
Updated Version: Connectivity Issues 3/5
By Greg Hull
Just wanted to give an update on the Dexcom G6 Version 1.4.1. The app had been working flawlessly since the update until two days ago. Then the app started to get buggy again with lots of Bluetooth connectivity issues. Please fix ASAP.
Limited Functionality 2/5
As a diabetic, the idea of being able to see my blood sugar on my phone was an extremely exciting concept. However, it seems too good to be true. The app constantly disconnects from my sensor, and I am unsure if this is due to my own unidentified error or the app’s. My sensor code and transmitter code are all synced correctly to the app though, so I find it hard to believe that it the disconnect is happening on my end.
It’s quite disheartening to see this app not functioning as it promised. A let down that really affects my opinion of how “easy” it’s supposed to be. I hope they bring fixes soon.
Controls volume without consent 1/5
Changes volume to max even if phone is silenced. Does not provide any means to disable. Great way to announce to an entire business meeting, movie theatre, or wedding that you are diabetic and having a low blood sugar. Would like choice in sharing that private health information though.
I have an iPhone 7 Plus and the app worked perfect the first month I had the sensor. Unfortunately the app no longer works. This past week the app and the sensor have not communicated! I turned off Bluetooth and waited 30 minutes then turned it back on, then turned off my phone and back on again, then turned Bluetooth off again and waited 30 minutes before turning back on, nothing worked! I have tried everything I mentioned above several times and nothing works. I then deleted the app, then reinstalled, and nothing works. I know it’s not the sensor because my Tandem pump communicates perfectly with the sensor.
Constant no signal notifications 1/5
My IPhone and the device that came with the product says no signal. Every 20 minutes I have no signal. Called the technical help line and they said it may be a Bluetooth issue to call Apple. I’ve had Dexcom G6 for two days and ready to return it. It’s annoying at this point and would rather go back to pricking my finger 4 times a day.
Great for me and my needs. 5/5
By pretty good but has flaws
I downloaded this first but my doctor said to download the clarity app but I just don’t like it for me personally. I like to be able to just take a quick look at my phone and instantly know what my numbers are and where they are going. And this app does exactly that.
God send 4/5
App can be a little frustrating when it disconnects but glad it exists.
Meh app 2/5
App works but not as intuitive or user friendly as freestyle libre app. Hire a good developer who can redesign. I hate having 2 apps between g6 and Clarity. Combine into one, no need for 2 apps now a days.
Frustrated Dexcom user 2/5
I've been using Dexcom sensors for years. Yes, I prefer the G6 to G5, but the app leaves much to be desired. In fact, I can't even download the app right now from the Apple AppStore. Nothing happens when I click on the Dexcim G6. I had to reinstall the app because it was having authentication issues. I called Dexcom support last night and they said, yeah we've been having issues with servers. He was extremely unhelpful. The other thing that is not ideal is the alarms and mysterious dropped connections. Nightsscout has a much more detailed graph display.
No alerts 1/5
Within the past two weeks I have stopped receiving all high alerts and low alerts except urgent lows. Whenever I try to go to the alert settings the app crashes. I’ve had to switch back to using my Dexcom receiver instead. The app is now unreliable.
Please change the layout 4/5
First off, I would just like to say that I love my Dexcom, it has dramatically improved the quality of my life.
Though, I recently switched to the G6 from the G5 and I was disappointed by the layout changes. Specifically, the horizontal view is dramatically smaller than it was on the G5 app. The events and insulin events take up way too much space. Additionally, I do not use these features because that is all handled through my Tandem pump. Please create an option to hide these. Moreover, from the portrait view, the events and settings take up more space, resulting in a smaller view than the G5 app. These buttons could easily be moved to the white space at the top of the screen.
After reading through the reviews, I have noted numerous comments with these exact complaints. Many of them are from December, and it is now July. Please fix these issues soon.
As a whole, Dexcom is absolutely wonderful. However, a few tweaks need to be made for this to be a 5 star app.
Two big disappointments with this app. Using G6 with t:slim X2.
1) It will only sync glucose values with Apple Health, not any entered events for carbs or insulin doses (occasional injections).
2) Before I found out about #1 I was entering carbs into the app. When I went to look at some history it said previous values could be seen in Dexcom Clarity. None of these values are in Clarity which I don’t typically use because the t:slim is my receiver. As far as I can see this is unrecoverable data.
An app that does not deliver 1/5
By t1d patient
I will preface this by saying I have been a DEXCOM user for many years and was very satisfied with the new G6 system. My experience with the DEXCOM app for iPhone started when I switched to the Tandem pump and was required to use the app if I wanted the auto basal suspend feature to work on the pump. In a word the Dexcom app for iPhone is MISERY.
Among the disappointments...
The volume for the Dexcom notifications is maximum loud no matter what your global settings are for phone volume (imagine yourself in a business meeting trying to conduct a meeting; or working in an open office environment where all of your colleagues are treated to a piercing alarm EVERY time your blood sugar goes above your notification setting...or talking on your cell phone conducting business when the alarm shrieks into the call ); to keep notifications from repeating you have to unlock the phone, and go into the app to acknowledge the notification (imagine this while driving and trying to keep your eyes on the road or again in a meeting where to shut the alarm off makes you look like you are covertly trying to text someone under the table...) And the list goes on. Quite simply... The app. does not live up to G6 product!!
Crashed then lost all data 1/5
I set a manual schedule for night time alerts, and after the alerts were set, the app crashed. I was in the high range and the app no longer had alerts for high at all, and when I tried to open alerts the app would crash. I deleted the app, kept data on Apple health, redownloaded the app and lost the communication with the transmitter and sensor so now I need a new one.
Constant Disconnects 2/5
By Ryan Denne
Just switched over from the Freestyle Libre. I will be going back despite the Dexcom being free with my insurance. Day one of use and nothing but constant disconnects. It’s great when it works but it has worked less than half the time wearing it. I get up from my desk to go to the bathroom and it loses connection. It’s a shame because I really like the Dexcom when it is working.
Used to work 1/5
By Sheree R.
Most recent update resulted in signal loss 90% of the time. Took forever to “pair” but was then extremely spotty connection. Troubleshooted several things, including resetting iphone network settings. Swapped out with a new transmitter and it won’t pair at all. New transmitter shows up on the list of Bluetooth devices but not in the app. I want the old version of the app back!
Wish it wouldn’t cut out so much 3/5
Has changed my fiancé life for the better but it cuts out a lot especially at night definitely thinking the app needs an update to help prevent this from happening
Dexcom g6 app 5/5
It is an excellent app and works perfect
Signal loss 2/5
I get signal loss multiple times a day
Unreliable after 4-5 days 1/5
I don’t know if it’s an issue with my sensors or with the Dexcom G6 iOS app, but my sensors only last around a week at MOST, not the 10 days. I get sensor errors constantly and I will have large gaps of up to 6 hours of no readings.
Can’t edit alert settings 2/5
Updated app and every time I open the alert tab, the app shuts down. I have the most recent version. Please advise stat.
Pretty good 3/5
So I’ve had the Dexcom G6 for a year now and I absolutely love it. I’m glad that the needle doesn’t hurt as much.This is actually very accurate.You maybe wondering, why am I giving it 3 stars?Well it was a normal night for me.My parents were away and my siblings and Grandma were downstairs.I was watching Tv upstairs.I started to feel different.I was shaky and could barely talk.So I checked my dexcom and it read 90➡️.But my instincts told me something was wrong.And boy were they wrong.I did a finger stick and it read 35.I was like “That’s not right.”So I checked it again.It read the same thing.I quickly called my mom and I got treated for.That was 55 points off.I could have lost my life if I didn’t do something(I’m only 10) I could lose my life.This scared me.I
Didn’t want to die.But now I’m safe and being more careful about trusting the Dexcom.Please find a way to fix that. I don’t want people having worse.Thank you for taking the time to read this review.I appreciate it.Have a nice day/night.
Won’t connect 1/5
We’ve replaced my brother’s sensor 3 times and the app will not connect to it. This is very frustrating especially because when we try to call tech support, there is no support whatsoever. This is ridiculous, I don’t think we’ll be spending another penny on this product again.
Wasted Potential 2/5
Two stars because Dexcom as a product is amazing and has changed my fiancé’s life. However, it seems pretty clear that the company’s product strategy focuses only on the hardware and not their mobile apps. Least of all, the Follow app which hasn’t been updated beyond minor bugs fixes possibly ever. But even the Dexcom G6 app is basic and limited.
There are major bugs, inconsistencies, grammatical errors, and even duplicates of the exact same question on the FAQ page. Dexcom releases app updates maybe once a year, if we’re lucky, and they certainly don’t have anywhere in their apps or on their website to report bugs or give feature suggestions. There is so much potential for the Dexcom apps, but it’s wasted (it doesn’t look like they even employ a software product manager).
Thankfully, they have open APIs, so there are some great third-party apps that are way better than Dexcom’s app, but it’s really disappointing that they don’t put more focus here. While their hardware is much better than their competitors due to being so hands-off, it’s not that huge of a competitive advantage and the mobile space is definitely where their competitors can quickly gain some ground on them. I hope Dexcom puts more strategy behind their entire product solution in the future instead of only focusing on the hardware.
Needs bug fix 1/5
By sylvia r stang
App is fine for what it is, but currently the app crashes every single time you try to open the Alerts section to change when and how it alerts for a high or low. Please fix!
A little modification would go a long way 3/5
By Bubba is Fat
Tracking is nice and goes a long way to help me improve my blood sugar control. I honestly got my A1C down to 4.2.
Alarm options are lacking in a big way. There used to be settings in the past (g5) that didn’t sound like a car alarm going off in my bedroom in the middle of the night. I understand the urgent low needing to be a bit more aggressive, but many times I wake up to low and can’t really go back to sleep because it is too Much like my morning alarm and WAY too loud. I get having to wake up, but do I honestly have to wake up the ENTIRE NEIGHBORHOOD as well??? For me the lack of alarm adjustments makes this something I would almost rather shut my phone off overnight than deal with.
Share not working 1/5
Unable to share data. Keeps stating no internet. Receive server error. Internet is working properly.
App doesn’t work most of the time 1/5
I am now getting a message that says that the app is iOS uncompatable, also I wish that the app had a way to view numbers at certain times you can click through the daily graph and it shows times but doesn’t show exact blood sugar numbers which is key for doctors to know what my numbers are certain times of the day. More data available and a reliable app would be nice for the price of the sensors.
Alerts not sounding AND app quitting 2/5
Last night the alerts did NOT sound, and my son was at 54 before the alert sounded. He was below 70–the setting I have for the low alert to sound—for 20 minutes! No sound! Also, now when I go to change the alert/alarm thresholds under settings, the app just quits! I am so frustrated, and I question whether I can depend on this to keep him safe at night since the alerts don’t sound.
Decent but....you should be able to add notes 3/5
The app is working but can you add the ability to add notes to carbs tab (so i can write what i ate) and add MEDICINE selection to health tab (so i can write any other medication i took) in events.