A must have 5/5
For the techie and non-techie this is a MUST HAVE. I go to conferences, write code on the go, etc etc etc and need to keep thing secure.
Everywhere I go people are doing network scans looking for vulnerabilities and I cannot imagine working without it. I lock things down but you just never know.
Una reseña 5/5
By zappa tittoh
The best VPN Out There ! 5/5
I recommend express vpn over any other one out there it is so easy too operate and feel the most secure when online knowing its working to keep all the bad guys out and away from me!
Reliable but slow， and often had issues here in China 3/5
This is the best VPN app compared with few other ones I tried. The reason to give 3 stars is quite slow sometimes particularly for videos which I guess is "normal". I travel a lot to China each year, Amazon prime and Netflix are useless there. This app won't help at all, probably movie file is too big.
They don’t care. EXTREMELY DISAPPOINTED 1/5
Met someone at the coffee shop with same issue. On iphone this VPN never connects in China on phone without using HOME wifi. Phone won’t connect ever without using wifi period. NEVER connects when using public wifi. Haven’t been able to use the app outside home for the past month. I keep the app updated hasn’t helped.
Update: Changed to 1 star. Email “Help” was a copy/paste of the same instructions already followed. They dont care!
ExpressVPN links are too slow and often dropped 4/5
ExpressVPN links are too slow and often dropped。
Reliable. Fast. Easy to use. Excellent customer support.
Expected more for the price 1/5
This company is doing its best to rip you off. I expected more from a service that is charging $13/month as one the best VPNs available.
This is a good vpn and has great customer service. Everything is great except for the fact that the company will CONTINUE TO BILL MONTHLY WITHOUT ANY FORM OF NOTIFICATION. I intended to use this VPN for a month, but was continuously billed for several more after that without any form of notification.
Complete Scam 1/5
Their VPN is down more than its up and all customer service does is try to blame you. This company is a scam. Use a better VPN.
New to This 5/5
I’m new to the VPN market, but this app does exactly what it says it does. And since I’m new, it’s nice that the interface is easy. I love it.
Privacy without sacrificing much speed. Very dependable and extremely fast support replies.
Express VPN 👍 5/5
Works great...ever once in a while I may lose connection and have to wait for reconnect, but other than that, it works great!
Billing verification 1/5
I recently purchased a one month plan and now is telling my account suspended I’m even trying purchase for a friend is showing server down I don’t what is wrong with the Express vpn
Best VPN 5/5
This VPN is super easy to use and by far the best one I have used. It’s a little expensive but well worth it if you need to use a VPN
So helpful! 5/5
I love it! You can be in Canada but keep your shows from the U.S or maybe watch a new season in France. The possibilities are endless!!!
After I'm connected I've become unconnected. 1/5
By bummer bond
Numerous times that I have relied on this service that I paid for it has failed me.
Doesn’t work 1/5
Doesn’t work for ESPN app. Only app I want it for.
Prime video 4/5
Please fix Amazon Prime Video problem
Express VPN allows me to connect in public without being paranoid about my identity being hacked. Allows me to access email with public WiFi.
You will never win 1/5
China will beat you
Cannot connect in China since today 5/5
Fix it before customers gone 1/5
By user not exist
Connection getting worse and worse, now connected is like to win a lottery. Friends are enjoying instant and stable connection by using other much CHEAPER vpn. Meanwhile, using express with paying such fee makes me look like a idiot. Will not use for sure next year
Btw, don’t pretend to concern and tell me to chat with ur engineer; would’t help at all. Cuz all I can get from them is ‘we are hard working’, that’s not the answer, because my money is continuously LOSING.The point is I pay for a good app, a result, not a process.
Worked occasionally 2/5
I had a trip scheduled to go to Italy in June and knowing that I would be using a lot of public WIFI, I purchased this app. Occasionally it would work but for the most part using ExpressVPN was a disappointment. First, there was only one server available in all of Italy. Second, Internet access in much of Italy is just plain slow and layering VPN on top of slow internet just makes it slower. Third, some public WIFI already had a VPN service attached and vpn on vpn is even slower.
In defense of ExpressVPN a lot of these issues are beyond their control and I am not sure any VPN app would do better. Ultimately I upgraded my AT&T wireless plan to use their International Day Pass. I ended up using LTE to access the internet most often.
Service ok, money back guarantee not as advertised 2/5
I decided to use a different provider within the first 30 days, so I cancelled this subscription and asked for a refund. First off, none of the live chat options would work. Once I finally got i, instead of the “hassle free, no risk” money back guarantee I got a line of questioning beyond the standard “why did you leave” survey. The agent claimed payment never posted but my bank account shows it did. Then I was told I my refund would not be processed and had to be escalated to email.
As stated in the title, the service itself seems fine, but if you change your mind, good luck.
used to be great 2/5
I switched to express from Vypr about a year and a half ago, and while service was excellent at first, it's been declining steadily and imo is no longer worth the money. I haven't been able to connect to express on my phone for at least three weeks and have been using a free VPN exclusively - rarely have connection issues with the free one. these days I have no choice but to use express on my computer alone, and even there the connection is spotty and service cuts out multiple times per day. will not renew my subscription once it runs out and I don't recommend, I hear users in China are having much better luck with astrill these days.
Excellent VPN. Great speeds 5/5
The only VPN I can seem to get to work in China despite all the government blocks..
It works great and I’m able to stream videos no problem.
They are always quick to give support and fix the app when a new block tries to stop my internet freedom.
This is a must app if you care about privacy or live in a country with a crazy controlling government!
Love it! 5/5
Great VPN. Very easy to use. Laid out well. This VPN is amongst probably the most expensive VPN’s, BUT it works very well and I feel very safe when on line at public Wi-Fi hotspots. Every time I use it I’m reminded of the old sayings.......”You get what you pay for” and “You buy cheap...you get cheap!”. Have it installed on my IPhone, Ipad, and Win10 desktop. No extra charge.
Disconnects repeatedly. Then struggles to reconnect. I feel bad for anyone actually paid for this.
VPN doesn’t work 1/5
I have activated VPN to access my Direct TV subscription (based in the USA) from Italy, and it didn’t help. DIrectTV was able to tell I was in Italy, so I couldn’t watch the content. Very poor outcome :( :(
Keeps dropping 1/5
Lately my app has been dropping a lot and very annoying.
Highly irregular 1/5
For a security based company to ask you to send them a picture of your credit card is really sketchy and stupid they cancelled my account but still have my money the fact that my credit card worked should be verification enough I have charged thousands of times online and never had to go outside a secure environment to “verify my card” NOT COOL.
Express VPN 5/5
By rendlip nitram
Works as it should ! Kudos to the staff that helps you set it up !! Q-Man
A greatly reliable source 5/5
By Travel photographer
As a photographer and journalist I need significant security. Express VPN provides excellent security, is easy to navigate and is very steady. A most valuable resource.
Working great 5/5
By Wet Willy the Wise
Love it. Easy to use. Working great
Won’t work or load 1/5
I downloaded this vpn on my MacBook, for which it didn’t work at all, and on my iPad, where it takes a extremely long time to load.
No subscription cancellation option 1/5
No where in the app is there a toggle or button to cancel or suspend your subscription. It is a very unethical design decision. For me — we should all avoid doing business with unethical app developers.
I love having the ExpressVPN protecting my devises, but the only issue I have with the app is the fact it is constantly disconnecting and when I leave my house and get in my car it doesn’t transfer very well between different internet connections
Not compatible with iCloud 1/5
By B Real8406
Started using this product a day ago and haven’t gotten any of my iCloud email on my iPhone running the latest version of iOS since.
Turned the product off and all my missing emails I had yet to receive appeared without further issue.
I contacted ExpressVPN via their Online Chat and they came across as though they don’t use their own product. If they do, they certainly don’t use it on iOS.
They told me to try to open my iCloud mail in my iPhone’s browser as an example. Everyone hopefully knows, that’s not possible. How their tech support does not know this, is beyond me.
I don’t recommend this product. Not designed well designed for Apple’s solutions at all and they don’t know how to support people who do use Apple products and services.
Horrible in China 1/5
I’m finally canceling after using Express for four years in China. It was fine at first but the last 10 months or so it’s been incredibly frustrating. It’ll take me 5 minutes to find a connection that works (if it finds one at all... sometimes I just have to give up) and then it often loses it soon after. I am switching to Astrill, which has been working great.
Hope it starts working again 1/5
Wish it worked like it used to. Got about a year of good service. But I haven’t been able to connect for months now. The useless stock replies from their customer service indicate it probably won’t be working any time soon. These days free vpns work better...
Got service I needed with real people helping. unable to get the help I needed. 5/5
By Do do the math
IP vanish answers to my questions were circular in nature and not usable. Complaining did not help. Lost a years subscription fee And could not get refund. Just got charged another year of subscription even though I cancelled online.
A China no go 1/5
By Reviewer 123456712345
This service used to be quite good. However, for more than a month now, the service has become increasingly unreliable to the point of being completely useless. For a while, I could not connect to the internet on my laptop. Then I could not connect when using my iPad. At this point, even my phone is unable to to connect to any VPN server through the app. I have tried all the recommended servers. I have gone through the list of servers near me, even those that were not recommended. Not a single one has worked for me over WiFi or on my cellular network. I reached out to customer service, and while they provided a prompt and polite response, their solutions and recommendations did not help with connectivity. I regret having paid for a year’s worth of product when the engineers at expressVPN are unable to upgrade their systems in response to governmental actions. The updates they issue are helpful for less than a week before being blocked again. This is a real disappointment - the company used to provide a high quality product.
Love the way it works on my iPad and iPhone. Thanks! 5/5
Love this app. Thank you!
very hard to get connection in china 1/5
By 啥小the same la
even some free vpn apps are faster and easier to connect in china... （China telecom and China union 4G）
The only VPN and DNS Service You would ever need 5/5
I’ve been a subscriber for 11 months now and I didn’t have to wait till my yearly subscription was over before I renewed I did that few days ago didn’t want to be out of it for a day. Express VPN helps me to watch Hulu, amazon prime video, etc from africa where it would normally not be allowed even on other vpn services. The DNS service works flawlessly with my Apple TV since normal vpn is not available on the Apple TV. I will recommend this to everyone.
Good until it wasn’t 1/5
By Unhappy in China
I am in China, downloaded and paid for the app based on recommendations from others in China. It worked for a while, now it is useless. When I am able to connect, which is not often, it works for 15 to 30 minutes than disconnects. After that I am not able to reconnect. I need a VPN that has a US based server, this once was a option with ExpressVPN, now I am out the money I paid and have an app that does not work.
30-day money back guarantee SCAM 1/5
i downloaded expressvpn because of its high rating and 30-day money back guarantee policy stated in its main website. although i unsubscribed from the app through itunes (on settings) and deleted the app to prevent charges, i was still charged for a yearly subscription plan which was $99.99. although i am unsure how this happened, i thought it was fine because i could just get my money back. however after talking to two customer service agents on the website live chat, they said they were unable to give me a refund because payment through the appstore is an “unauthorized” form of payment. instead i was supposed to use their other “accepted forms of payment.” the agent (his name is EJ) did not seem to understand that if you download an app on an iphone, you are charged through the appstore (if your credit card information is stored there). they told me to talk to apple instead and i called them and requested a refund. apple kindly fulfilled my request (although they said it could take up to 30 days for it to show on my billing account). i talked to expressvpn for 2 hours and got nowhere. i only learned that they didnt clarify their shortcomings in refunding for the 30-day money back guarantee policy because it was a “test.” this is EJ’s exact words according to the chat log he emailed me per my request: “EJ: The reason why this [the policy]is not yet changed on our website is that this is a test. Only 10% of our customers are seeing this option.EJ: We're trying to see if more customer on iOS preferred using iTunes instead of manually using a card. And by this, you will also be able to use the free trial on multiple devices
EJ: Others can only use free trial on 1 device
Visitor: this isnt even stated in your website
EJ: I agree. Because it's not fully integrated yet. Only 1-10% of our iOS users can see this. That's why the management decided not to post it on our website.” You can only get the refund if you “manually use your card.” This is inconvenient because most people have their credit card information stored in their itunes account and understandably do not account for the fact that a business is “testing” their customer base by withholding information.
IN CONCLUSION: dont download expressvpn unless you’re willing to lose money or go through the hassle of calling apple, requesting a refund, and receiving it 30 days later.