By Angry Chinese users
Great App 5/5
Great effective easy to use App
I have complain about it 3/5
Advantage: It’s fast and stable when it works.
Disadvantage: From the 3rd day on since I subscribed ,it didn’t work.
I do hope you guys can solve this problem as soon as possible.
No longer works well in China (used for 3 years) 1/5
By Too many Bens
After having used express for many years and being impressed by how fast they update, I have had little to no service for the past month or two. If I spend ten to twenty minutes attempting to connect I can sometimes connect.
Can’t download the latest update that supposedly fixes things (though that is the promise of the nearly weekly updates...) and when I contacted support I was given no alternatives for how to download the file. Can’t get a refund either.
In other words, I have a subscription with half a year left on it and can’t do anything with the app.
If you’re in China forget their ads. 1/5
I have spent a number of years in China and this was the go to VPN. Not anymore though in fact I think they intentionally try block your ability to connect. An example happened this week that will demonstrate the situation, the app was updated this week for Windows and other platforms. They urged me to upgrade to enjoy continued connection. I really didn’t want to as the previous Windows version was finally reliably connecting everyday but they convinced me and now zero connectivity!!!!! Been trying for the last 24 hours every hour to all their recommended sites. Maybe they should just fire all their supposed engineers that are working on connectivity because they obviously don’t validate a revision level before it is issued to all of us guinea pigs. Sadly when my subscription expires it won’t be renewed. Time to find something worth my time and money!!
Slow On The Draw 1/5
ExpressVPN is consistently lagging behind whenever there is a connectivity problem in China. VPNs have been blocked here for three days now and Express has basically done nothing, just like during an earlier outage in October. Don't believe them when they claim they're one of the better VPN services around. Us expats in China know better.
Express VPN: Don’t get it!!!! 1/5
The express VPN was terrible from the start. I moved to China in July and people suggested that I get Express As it was the most popular, well the name far exceeds it productivity. I understand the great firewall of China, but people with lesser named VPN’s had less down time. It barely stayed on for an hour before having to reconnect, and this was always a fingers crossed situation. One star is too high of a rating. I will not re-up when my year is up as this is frustrating especially when trying to connect with family and friends. When trying to contact tech support, you get the same generic message. Not a fan👎🏾👎🏾👎🏾👎🏾
Needs work 1/5
Keeps disconnecting on iOS 13.2.4
Review from China 3/5
When it works, it disconnects frequently but most of the time it doesn’t even work. Outside of China it works very well.
Not work for a month! 1/5
This is not working as it promises
Very disappointing!! 1/5
I used to brag about ExpressVPN to my friends and would tell them they must download this app and use it! I live in mainland China and rely on my VPN service daily. To be honest, I haven’t been able to connect for 14 days straight. It’s sad, because this service used to be one of the best! Now it’s one of the worst. I’m in the process of searching for new options.
Why can’t you pay with iTunes account
Doesn’t work in China despite running misleading ads saying never blocked in China 1/5
By The Futche
Service and utility has gone downhill recently. I had been a subscriber for several years but recently cancelled as they
1) offer no real support, just an automated help desk or chat bot
2) travelled to China three times recently; service doesn’t work there yet they had run ads saying only vpn never blocked in China
Maybe I had a bad run but suggest you do a free trial first; and figure for yourself.
Doesn’t work in China 1/5
Express VPN used to work most of the time in China. Before leaving the USA early this week I upgraded to the latest version. I have not been able to get logged on at all since returning to China.
Please update ASAP 3/5
Connection in China has been failed for several days! And I just renewed my subscription, and it ends up like this...
I’m lucky if I can get it to connect once or twice a week. And when it connects, it’s only for a short duration. I receive no help or assistance when I ask, and have made plenty of attempts. If you are traveling I would seek a more reliable VPN service before throwing your money in the trash with this service.
No good right now 2/5
This app used to work fine with occasional drops but for the last 2-3 days it hasn't been connecting at all. They need to fix this asap. Im tired of wasting my money on this app!
This app does not deserve its service charge
DO NOT WASTE YOUR MONEY 1/5
I never write reviews but if you are in china this is not the vpn for you. I get much better and quicker service from various free vpn apps. The developers do not care and will send the same copy paste response anytime you reach out for help. Will not connect and if you do connect will disconnect itself and block your connection. Go **** yourself express vpn, only $100 for a year and i feel robbed.
Keeps disconnecting 2/5
Every time I shutdown my iPad or it goes into sleep mode it disconnects from my WiFi
“Our engineers are working round the clock...” 1/5
Stock response to every problem. They offered me a free month to claim “when connectivity returns” but seeing as connectivity has almost never returned, I have yet to claim it. What is the point of a free month of service that does not work?
I foolishly re-subscribed after I had difficulty finding another VPN for China: I won’t make that mistake again.
Best VPN Yet 5/5
I have tried many, many VPNs and paid an unreasonable amount on various ones, but this is by far the most effective, smooth, and reliable one I've tried; running specific programs(main reason I get said VPNs) the others couldn't on just the free trial! Most of the others I've tried couldn't connect entirely, and though it had a good deal of difficulty and took a good few tries it eventually did manage to power through! Though I don't look forward to having to pay at the trial's end, this is the most reasonably priced, well-working, and secure VPN I've seen so far. I'd highly recommend it to anyone looking into such things, excellent work.
China travel 1/5
Don’t waste your time with this vpn if you are traveling to China. I haven’t been able to connect in at least 48 hours. Not with it!
Not what I wanted. 2/5
My problem is I have to connect through my mobile network, otherwise it won’t work. Seriously I’m regretting that I’ve subscribed this, it’s no use to me.
worst vpn. DO NOT DOWNLOAD 1/5
I have been a loyal express vpn user for about 3 years now- and the app keeps getting worse and worse each year. As a student in Shanghai, the demand for overseas websites and apps are inevitable- yet a 90-dollar/year subscription provides a crappier user connection than most FREE vpn apps. Express vpn on iphone continues to have endless bugs and connection fails, along with occasional crashes. On the Mac version express vpn is an atrocious mess, especially this year. It is impossible to get straight connection successes and the bugs and crashes in the app are insane. Having to manually download an update at least every month is tiring. Waiting for the app to complete its connection request is only a waste of time before it crashes again. I had so much faith in Express vpn and yet it never fails to disappoint me every year.
Will be switching to a FREE vpn now, that actually works. I hope you go bankrupt. bye
Consistently inconsistent 1/5
I’ve used this for a year and a half. I’ve aged days of my life and ruined my eyes staring at the screen hoping it will grant me access to the World Wide Web...and no. More often than not it just takes between 3-5 mins to tell me that it can’t connect. I can positively say that this VPN has contributed to my hatred of living in China.
can’t use in China 1/5
Keeps disconnecting 2/5
This is really annoying. While you’re browsing the web it repeatedly drops connection then reconnects. Also, when you pick up the tablet after a longer time it takes a couple minutes to finally connect.
Stopped working in China 1/5
I have been a loyal customer of Express for over 4 years and the service has stopped working for me in China for the past month.... Huge waste of money right now. Customers beware
Continually disconnects. Bei dem Blut von Christ, Jehovah bitte, wir brauchen Hilfe. Amen.
Unreliable in China 1/5
Very unreliable in mainland China. Connection constantly drops and connecting is basically a coin flip. Seems to be getting worse. They always come out with new updates, but it doesn’t seem to help.
Not for China 2/5
Express VPN does not work reliably in China anymore. If you are traveling to China, find a different VPN.
Very bad right now 1/5
The connection does work ... it is pain to use this vpn ... we pay a long time subscription but I am checking to change to Astrill... tired of trying to connect and it does not work
Terrible performance and service. 1/5
By user in China mainland
The long list of counties are just decoration. They will tell you there are only four locations that you can use if you are in China. And these four locations fail constantly.
Got worse and worse recently 2/5
My subscription is up in a month and I won’t be renewing. When it’s connected it’s great but it connects for around 5 minutes then clicks off. No good for streaming or watching videos. As of today (December 3rd) there is no connection at all. This happens very frequently these days and it’s not the service it used to be. Just need to find a decent alternative. IRONICALLY I HAVE BEEN CONTACTED BY EXPRESS VPN SUPPORT. I CANT CONTACT THEM BECAUSE MY VPN ISN’T WORKING. 3 DAYS NOW NO SERVICE-WONDER IF I’LL GET A REFUND?
Barely works in china 1/5
Needs to be on wifi. Hasn’t been working properly for the past year. Too expensive for the quality of service.
Was stable 2/5
I have been a customer, but like all of these services it is starting to fail weekly. I am taking my business elsewhere. Vypr is working as of today. VPN+ is free and also works today. 120 dollars a yr and no service. Fix your problems!
No 30 day guarantee 1/5
They refuse to issue a money back guarantee when i have been asking for it prior to. I paid 100 for a year to have shifty service that keeps me offline.
Sturdy App 5/5
By covering your back
Very pleased. Used while traveling abroad on hotel WiFi.
By BJ-paid user
Bug Avec la 4G 1/5
la 4G ne marche plus quand le VP est activé !... pas d’internet ni google map si plus en wifi. très ennuyeux quand on est en dehors de chez soi!...
Stopped working tonight 1/5
I haven't had any problems intol
tonight-- can't stream! Please fix this.
constantly unable to connect 1/5
please fix the issue
Keeps Disconnecting 3/5
By wreckless texas
When it works it’s excellent but since it keeps disconnecting I don't think im going to renew my subscription. Please fix this. This use to be such a great VPN
This App is not working in China, don’t waste your time 1/5
This App is not working in China, don’t waste your time, your money and you good mood, period. The only thing they are good at is doing advertising
Totally useless in China 1/5
Very bad experience from being unstable with connection to being totally useless in China. They always tell you they are coping with the escalation of blocks and give you some boring suggestions like updating the app or just waiting which are always fruitless. The service is even worse than many free vpns out there. I’m definitely not going to waste my money on this after my subscription expires.
Best VPN There is. Hands down. 5/5
There’s no way I could put all the advantages EVPN gives you, most notably thought the incredible encryption, the fast speeds and the fact that they won’t release or solicit your information - the most important part of dealing with a VPN company. I did extensive research before joint 3 years ago and I have zero regrets. Never had a problem and for the price you really can’t beat it. From gaming to top tier anonymous situations, they have you covered on all devices. I have this installed on my phone all the way to my router and each pc/laptop. 10/10
Not worth it 2/5
Does not allow me to connect most times.
Worst connection issue 1/5
I have been using this vpn for last 3 years. But since the last 5 months, connectivity has been a big issue. Since two months it’s not connecting in any Mobile devices. In laptop also only one server connects. But since a week, it’s not connecting at all. Many times I contacted the support team and the response from them is same. But the problem is resolved. All other smaller vpns are sorting the problem immediately and making the connection smoother. Why can’t express vpn do that?