Doesn’t Work 1/5
Don’t listen to the BS liars. All VPN’s stopped working in China on April 1, 2018. ExpressVPN doesn’t connect at all. Don’t pay these scam artists at ExpressVPN who refuse to acknowledge the problem and pretend everything is working as normal and you are the problem.
VERY SLOW APP! 1/5
If you configure with a manual installation, it’s 75% faster than if you use this automated app. For some reason, the app slows down your connection speeds.
If you have Express VPN, manually configure the VPN.
The company reached out to me. So I followed their directions and uninstalled and reinstalled the app. It’s even worse now!!! Stay away from this app!!!!!!!
VPN for routers is great butt.... 4/5
It’s very problematic. I’ve had issues with my VOIP service not working because of a DHCP issue. I often have certain websites that won’t work no matter which location I choose. Most recently one of my banking website would not work so I had to turn the VPN off in order to access the website. I’m not a computer whiz, so these problems are difficult for me to troubleshoot because I don’t know if it’s the router or if it’s the website that is creating a problem. Even if it is the router I still wouldn’t know how to solve the problem because half the stuff in there I don’t know what it means. Often times getting tech-support doesn’t solve the problem because they themselves don’t know what the problem is. The apps you get from the App Store are much more user-friendly. So a word to the people who create the software for the routers or the firmware, need to make it more user-friendly and intuitive for those of us who don’t understand everything inside the router. In other words if I’m experiencing a problem with accessing a website or my voip service (which is connected through my router)not working there should be something built into the firmware that can detect this and tell me how to fix it without having to contact tech-support.
Excellent App 5/5
By Asrul The Great
I can use on my gadget and any OS.
Best of the Lot. 5/5
Have tried a few different Big named vpn's , Expressvpn is the only one of the lot that will be getting my money again.
Definitely the most secure and fastest VPN and I’ve tried them ALL. 5/5
I have literally tried every single VPN out there, including “HMA VPN” and “Tunnel Bear VPN” and this one is definitely the FASTEST and the most secure.
I can’t register 1/5
I just downloaded the vpn on my iPhone X but I find it difficult to register. I’m still yet to register right now, it keeps telling me “Unable to create your account, please check your connections or contact support ”
Great idea poor support 2/5
The first couple of days the app worked great. Then I started having problems connecting to the internet and thought perhaps it was just a bad WiFi signal. However as some time passed and a new phone I realized it wasn’t the phone or the internet. It was this app. I had to switch vpn locations every time I opened my browser as it would disconnect. A good connection would last a couple of minutes and fail again. I contacted support and they gave me convoluted instructions on how to possibly correct the problem. I’m not a tech person so it meant nothing to me. The problem is with the servers and express vpn. Not my phone’ “s!!!!” Again two of them to be exact.
Happy EVPN user 5/5
I’m not sure what these unhappy people are doing. It’s a vpn. I log in and it works. I use it on my phone and various other devices iOS and non iOS. It’s fast. I just did a Speedtest and was pulling 120MB down and 20 up. Usually I’m around 250 down and 25 up so this is very fast and I’m secure. When I leave home it auto connects and I’m secure on LTE. Not much more you need.
Works but not fast as advertised 2/5
While I appreciate the vpn service, it’s not at all as fast (or the world’s fastest) as advertised or as many reviews say... guess they’re all pid reviews as it’s one of or the biggest vpn service available.
Compared to others I don’t see why the price difference... as for the app I didn’t notice any issues so far.
Excellent for China - Fast 5/5
I rarely write these reviews but I work in China. Tried various other little vpn s. Some free some not. They’re all slow works half the time. This one is the best in terms of speed and streaming. I’m finally free. Thanks Express vpn. 100 dollars a year plus 30 free days if referred by friend is great.
Works perfectly in China 5/5
This is the most important app to me as Chinese lives in China, it offers me a window to see the real outside world, which fundamentally reshaped my view of the world that had been built due to the “patriotism education” I had.
The Best 5/5
The best vpn in the world but can you tell me how to update windows.
Pay the fee, get great service! 5/5
Sometimes you actually have to pay the money to get what you need. As much as I like free apps, and free service, you just have to pay up sometimes. At first, I did have trouble connecting to a server that allowed streaming services but one quick chat over my iPad with customer service fixed the issue in two minutes. Since I’m out of the country this is wonderful and I can fall asleep at night watching my favorite shows (Thanks Mo in customer service!).
Stable and fast 5/5
App is stable and fast. Good quality.
Hobbled in China 1/5
On the suface it sounds great: a premium service with 170 servers around the world. At one point it did work well in China but sadly that is no longer the case. There are only 4 locations available outside the mainland and the speed of the connections are absolutely dismal. I'm talking 128k modem speeds. At one point the support staff were stellar however in the last 6 months the only encouragement i've received is "Our engineers are working on it." Seriously, your advertisements The only VPN that works in China needs an *
Great VPN Provider! 5/5
While of course all VPN providers will tell you their VPN service is the best, I prefer this one most considering their high-speed internet, privacy, & secure connections. This VPN provider is my favorite.
IOS isn’t the best platform for any VPN due to the background action that is continuously needed. Even with permissions. ExpressVPN and Nord VPN continuously attempt to turn on causing network disconnects EVERY MINUTE OF THE DAY.
Usually works, odd bugs 3/5
This has been a reliable service but recently, if the phone shuts off and starts back up, it falls into a VPN authentication loop as well as odd moments where it won’t connect or disconnects unexpectedly.
DISRESPECTFUL & NEGLECTFUL Bloggers 1/5
I have been a loyal EVPN customer, for over a year. And, when stating my opinions, I get punished, even though they were meant to have humorous context. Lexi and Johnny 5, have treated me less than human. Johnny 5 throws sarcasm in my face on the blog commentary. And Lexie deliberately ignores my questions on the commentary of their blog. For example, on Lexi’s “How to be incognito in the real world” post, I asked how internet enabled ear pieces from Futrism , that translate languages between two people, would tie in to the incognito agenda. I joke around and Lexi being in the UK, Johnny 5 another blogger chimes in with condescending sarcasm thrown in my face....and still weeks later, am blatantly ignored, and no answer to my question.
I’m losing trust in this brand, and don’t feel they deserve my money, if I’m going to be treated like a dirt bag.
Avoid, if you want to be treated like a human being who deserves respect.
Excellent VPN 5/5
By Ms Merri
Works great except that when I put it on the router then both Apple TV and Amazon Prime did not work. I had to put the VPN on the Amazon Fire TV directly and put Unlocator (DNS service) back on the router for those two to work. Does not make sense to me.
Huge improvement 5/5
By Abdu World
Huge improvement since the update!
iOS app doesn’t disconnect even when manually “off” 1/5
I’m about to go to China for a week, and just paid the monthly fee so that I can access my own website etc. while in the Middle Kingdom. After downloading this app and trying it out on all 3 of my iDevices, it connects OK and slows down the connection to 5 Mbps then 2 Mbps from my usual close 100 Mbps with Spectrum. While that’s not great, I think I can live with it during my brief trip to China. But when I disconnected this app manually to return to my regular server, apparently the app still runs in the background because it’s still choking the speed down to 7.5 Mbps. Quitting/force-quitting the app doesn’t make any difference despite repeated tries on all 3 of my iDevices. The ONLY way to get it to stop completely is to DELETE this darn app, which I’ve just done. Given that a previous reviewer had complained about the same issue though on a Mac, I can only second his motion and say, STAY AWAY from ExpressVPN!
Good app! 5/5
I bought this plan but not working. When I push the on button, it appeared that my phone was connected with other country ip but internet didn’t work. I couldn’t open any windows. I have to refund it.
Thank you for your help. Now I totally love this app!!
By Ethan Holt
So very disappointed with this expensive VPN service. I’ve been subscribed for 6 months now and it has always been extremely slow or not functional at all. I’ve done whatever I can to improve the speeds and functionality but it doesn’t make a difference. I live in China and I would NOT recommend this to anyone.
Great VPN 5/5
We had our data compromised through Equifax! Had to protect our data with LifeLoc. In addition we subscribed to ExpressVPN for extra protection! So far it’s been Awsome. Easy to set up, no slowdown, or connecting to servers! All I have to do is select server and click the on button.
It works great in all of our three iPhones and Mac AirBook.
We should have subscribed to ExpressVPN
reliable and fast 4/5
paid version :this app is good,customer support is good, they have many servers around the world,speed test is a good feature.when you get connected to vpn server you loose 40% of speed ,which is better than similar apps.
Free version 5/5
Can you do your subscriptions from In App Store not through your website please.
Hello out there 2/5
Great that you have a feature to talk live to a person but if ones vpn isn’t working, as in my case, then you can’t get through!! Ridiculous.
Philippines node cannot connect 5/5
Philippines node cannot connect
I canceled it, but it continues to charge me every month 1/5
By Portland Guy
This app is like a leech.
Update: I discovered they were billing me only because I went through my credit card statements carefully. I was not given any receipt or email notification. There’s nothing on Apps or iTunes to suggest I even had their services. They do not show up under my ITunes’s Subscriptions and there was no way to get in touch with them without chasing them down on their website and logging in. It looks like many others share this experience.
This developer should show more transparency and forthrightness when they charge their customer. Whether or not it’s a good app, I’m giving them one star for being deceptive and I almost never give one star ratings.
Working pretty well 5/5
By Fiddle time
I'm in China and couldn't connect at all last night. I was finally able to upgrade my ExpressVPN and my phone and computer can now connect with pretty quick speed. I can't connect my iPad mini however. Spent hours with tech support last night and still no luck. I had to go into airplane mode on my phone to ensure the upgrade worked also. I'm happy with 2 out of 3 devices working however!
Works Perfectly in China 5/5
I’ve been using this app for about 3 weeks without issue. Every once in a while I’ll need to change locations (Taiwan, Hong Kong, Japan. Very happy with the results and have a sense of security, highly recommend. Also, I’m in the Guangdong area.
We hope to be the best (( all time))
Thanks still number 1
nice love 5/5
Amazing customer service 5/5
Before getting into the actual VPN, the customer service of this app is amazing! It really does work 24/7 and they answered my important question in under a minute. It really puts a lot more reliability on the VPN.
Other than that, I had to use this in China. Of course since they have the Great Firewall, it was slowed down at times, but overall, it worked pretty great. But it would definitely need a strong wifi connection, so if you’re using this in China with a poor one, expect to have it constantly cut out and work extremely slow.
Excellent, but 3/5
excellent , but I hope you kindly add pay app purchases through iTunes as it was shown on the AppStore. Thanks
All the cool kids are using it! 5/5
I subscribed to 4 other VPN services prior to finding EXPRESS VPN. The performance, integrity of the connection, speed to connect and simplicity of use can’t be overstated. It’s been almost 3 years and on my last annual subscription renewal (no, it’s not free, nor would I expect it to be) I Purchased an additional multi-device license at a discount to cover each member of my family’s phones, laptops, etc. Developer is proactive and updates regularly.
Works in China 5/5
By Lao Wantong
Frequent traveler, and reside about 3 months a year, in the Middle Kingdom. It’s not flawless; China has a multi-billion budget to take out VPN’s, so expect there to be some hiccups. Also, I go to remote rural areas a lot of the time where internet access is already slow; expect it to be slower with a VPN. I’ve used a dozen VPN’s, from paid services to free one’s China youth hipsters pass around, and it’s the only one that works at all consistently. Forget streaming movies, though. It’s too slow to stream movies; it just doesn’t work, but nothing does. My 5 star rating should be viewed in the context of China, where internet censorship is EXTREME.
It’s necessary to change servers periodically, say from LA 3 to Hong Kong 4, Santa Monica seems to be really good right now, last year I used Thailand when nothing else was working. I get Google, Gmail, NYT, Bloomberg, all the prohibited sites. During peak use periods, evenings, it can slow down. Other times, it’s like being in the States. When not in China, it’s flawless; works, period.
ExpressVPN requires sign in EVERY TIME I open the app! 3/5
ExpressVPN requires that I enter a code every time I open the app on my iMac. This has been required every day for the past week. Fix the darn thing!
Works well but I do have to shut it off for call and some website 4/5
I really love this program. The customer service has been terrific. Only one hiccup with one customer service guy who was incredibly condescending.
Though I have experienced a couple of glitches. Seems it doesn’t like phone calls. People can’t hear me. I have to turn it off when making calls. And every once in a while a website doesn’t interact well with it and I have to turn it off. This has also happened on my laptop. This is especially true when on my phone and I am ordering Lyft or Uber. Hope there’s a fix for these issues. But my main love of this service is that I can watch live TV from Italy and England. It’s great!
SF, US is not available in China anymore. 4/5
By R. Lyu
Please fix it or replace with a different IP address.
My first time 👍🏼 5/5
My first time using any type of VPN. I use this on my iphone, MacAir, iMac and even my Amazon Fire and have had zero probs. with installation, putting it to sleep, waking it up, downloading to all of my electronics. I would say it’s safe, efficient and pretty awesome
It works good.
Works great. 5/5
I’m using for the first time in a country that blocks service and they quickly worked around the issue and is working again within one day. The app turns on and off as you need it. Read the last guys review and he is trolling the 1 star review. There are cheaper options but this works. I travel and I needs my internet.
Best vpn I’ve used. 5/5
Best customer service.
The fastest VPN on the whole market
Sometimes the connections don’t work 5/5
Right now at least, every connection I want to use works, so I’m happy with it. I wish it was cheaper, but I’m satisfied. Love using it to watch shows on streaming apps.