No rewards 2/5
It keeps giving me notifications and the little redeem and inbox tabs inside the app have little numbers by them but once I open them, it never shows anything. I just want to be able to use the rewards I’m earning. I have made SEVERAL complaints even to a local owner about this app and nothing has been done to fix it. I was emailed a free meal but I want to use my rewards. They’re expiring because they aren’t showing up.
By TexAg Fan
Great variety. I can come here to relax and enjoy lunch before work. My only complaint is that I wish the salt, pepper, red pepper and Parmesan shakers would get wiped down at least every evening. They’re always very grimy and I hate to touch them. I’m not a germaphobe by any means but I’ve started wrapping them in a napkin to use them
Most of the app is ok, but I’ve had issues with spending the rewards points. The app told me I had a free cookie for my birthday, but it didn’t tell me I had to spend a certain amount of money in order to get it. I’d already placed my order and decided to get my cookie after we ate. No money spent, no cookie. 😠 The next time I tried to use some rewards dollars I’d earned, first I, then the cashier, scanned the app several times. She said it went through. Got to my table and looked at my receipt—no, it didn’t. Had to make another trip to the cash register then wait on a manager in order to get my cash back.
Needs work 2/5
I try so hard to get rewards and it won’t let me i have scanned and scaaned and it won’t work uggggggggh
Take home 3/5
We love the food! I don’t love when they forget to put my 5.29 a dozen breadsticks in the bag.
Love the food. Excellent staff. Rewards program is great. I had to go out and come back in to phone to pull up rewards but has always worked for me.
Worst App 1/5
It is the worst app, every page takes forever to load. And you can’t redeem your rewards through the app. Very frustrating.
Good product but service needs improvement 3/5
As always it’s good food, but frequently the service is quite poor. It is not uncommon to walk into a restaurant to order and no one is at the counter. Also some of the franchises do not keep up cleanliness of the restaurant which is a reflection of poor management.
“And” when you meant “Or”? 3/5
We ordered the pizza bake and it says in the corner $1.50 to add Italian sausage and bacon, but when we attempted to accept the offer, the cashier kept ringing up a $1.50 for sausage and another $1.50 for bacon. She said that for $1.50 you get one or the other and we settled on sausage. However, I do feel that you made a grammatical mistake in your offer. Ordering food should not be stressful.
Exceptional App! 5/5
The Fazoli’s app is very user friendly to navigate, earn, and redeem! I love the additional rewards and offers versus, yes, I’ll say it, Domino’s, which only posts (and texts) everyday menu prices as “specials.” Thank you, Fazoli’s❣️
Love it 5/5
By Jullian gray
Have used this app a number of times and saved quite a bit
Long wait for Food 3/5
Ordering was very Quick. 4:53 They did not have any sweet tea. Had to wait 20 minutes to get the Tea and had to call the manager to get that. 25 minutes later we had to ask about bringing some bread sticks to the table. The silverware section was empty Got our order at 5:41 - 50 minutes! Oddly, the food was lukewarm, not hot. And they were out of breadsticks when the meal arrived. Asked for grated cheese and, surprise, never received it. They forgot to bring the cheesecake and luckily we remembered and ask for it.
All in all, this was a big failure
This Best 5/5
By far the best food App!!! Love it!!!
By Kathy and John
Fazoli’s was always our go to fast food restaurant. The food was good and the customer service was exceptional. Not so much lately. Tonight, as we entered, the cashier went to the back and didn’t reappear for a few minutes. When he did come to the front, there was no greeting, just...What can I get you?
Chicken parm was our order. While the spaghetti was warm, the chicken was not.
A young lady was cleaning tables with a sprayer. While I applaud cleanliness, the heavy oder of cleaner does not lend itself as appealing while eating.
This seems to be a newer crew. They have a lot to learn.
We’ll wait a while before returning.
Love it. 5/5
By My self yo
App works great and we are frequently eating at Fazoli’s. Love racking up points for cash back and love the random rewards we often get.
Good food and service 5/5
By fazoli fan
I go through the drive thru all the time and have always gotten good food and friendly service.
Winchester Ky location 5/5
Love are Winchester Fazoli’s!! Always great service and nice staff!!
Love the app.
Power On! 5/5
Last time we were here we were without power at home. Not only did we get friendly service, but Veronica our server offered us her own personal phone charger.
Love this restaurant! 5/5
Great food and service!!!
Needs more sauce 4/5
Spaghetti was lite on the meat sauce. Just happy that I had the gift card voucher, so not much money out of pocket.
Great breadsticks! 5/5
By kracker 1974
Food is always good and they have the best breadsticks.
Great service 5/5
Fast friendly service every time
Had a little trouble at first but a staff member helped me out working fine since then like the food
By The Burches
Wonderful place to sit and get food! Accurate service. All though it did take us some time to get our food. Our food was great and hot (which we enjoyed)!
Drive thru 1/5
By Teresa Norris
The guy at drive thru . Was so rude. Couldn’t hear him. Than he started yelling at me. Than made me wait for ever to get my food . Didn’t say thank you . Just walked away.
By Larry - Moe - Curly
Great breadsticks plus the food
By All Smiles 64
Always good food and great service here at Henderson, Ky
Only had plastic forks & I had to open three packs before I had a fork that was not severely bent!
Getting the rewards on Application, no problem 5/5
Redeeming some rewards requires a cashier and manager trying to work.
Great food at a reasonable price. 5/5
By pooba dooba
Always good food and service, love this place!
Great Food! 5/5
By Monifa M
Good high quality food for a great price
Poor user interface 2/5
We like ordering online, but this app is not very user friendly. And the rewards and offers are redeemable in store only, occasionally through drive through. I want to be able to use them while ordering online and be done. I don’t want to have to go inside.
Great Fast Good 5/5
Great food, we love Fazoli’s and useless eat here at least once every 2 weeks. The wait staff is always very friendly and eager to help for any concerns with my order, double checking if everything is in my order is in drive-thru or in-side dining or most importantly my take out orders. Very high quality for being a fast food restaurant I give it two thumbs up👍👍
We LOVE Fazoli’s 5/5
We go to Fazoli’s often. We love the $5 lunch special! Comfort food!
Liv the app 5/5
By Moms dogs
I have really enjoyed this app and getting the free food I have had a lot of good food but my favorite is your mac and cheese I find myself craving it
Total experience 5/5
Have no issues with the rewards app and the breadsticks are wonderful!!
Best reward program I’ve ever seen 5/5
Food Is consistently good. The rewards are frequent and relevant. And they are easy to use. Our family loves Fazolis
Appears to be a scam! 1/5
I have had nothing but issues trying to get “rewards” for purchases from one of our favorite fast food restaurants. The first time the App Support team said that because the receipt provided by our local Fazoli’s did not have the required barcode, that that location did not participate in the program. The App and store management said they are a participating location. I was provided a $10 rewards credit.
The second time, same issue (no barcode). Still waiting a response from the App team (2 weeks and counting).
The third time, went through the drive-thru. Barcode on the receipt. Scan the barcode - “error, it is taking longer than usual to find your order. We will apply your reward points once we find it.” That was 4 days ago. I have scanned it several times since the initial purchase with the same result.
For a rewards program from such a well liked restaurant, this App is nothing but garbage and a waste of time.
Wonderful service! 5/5
Courtney was amazing and sweet! 😁
Frequent customer 5/5
So glad there is somewhere to earn points for every visit!!
My family loves Fazolis
Bad coupon 1/5
Bad app. It doesn’t recognize the coupon when I brought the food.
Won’t open 1/5
Every time I open app it crashes on iPhone X.
Can’t log in 2/5
Losing out on rewards. App will not accept my log-in and claims it sent me an email to update password but never does. When it does work it’s just fine.
Won't open 1/5
Doesn't open on my phone. Iphone 7plus, ios 11.3.1
Can’t find receipts 2/5
App would be so cool if it worked. I’ve tried to load 3 different receipts and it “can’t find them”. I’ve emailed support 4 times with no response. Waste of time...
Love this place 5/5
By Lightning Rod LR
This is the best food
Good until it wasn’t 3/5
Had the app and used it quite a bit. Then it disappeared. Then it came back. Now it wants me to log in, but wouldn’t take my info. So I requested to change my password. It said I’d get an email to do that. I haven’t.