Food and service are great. So glad there is a Fazoli’s near me !
By Lover of fazoli's
Always good food.
Love Fazoli’s but they aren’t going to make it. 1/5
By J E B 80
We have frequented all three Fazoli‘s located in Lexington, Kentucky. 45 minute plus waits with rude staff at Richmond Rd (finally had to demand money back), 20 minutes at Hamburg, and 15 at Pal O Mar in the drive thru. Your food is good but restaurants are dirty and very poor service. Emailed corporate without a response. Pretty disappointed and not going back for a while.
Easy app 4/5
Easy to use app with good offers added monthly!
Baked spaghetti 5/5
By Blah blah u
The food was great tasting. The cashier/server was extremely nice.
Strawberry spinach salad 5/5
Love, Love this salad. Lots of chicken, wonderfully fresh & best value at under $8.00!
This is our local Mount Vernon Restaurant. It has always been better than several Fazoli’s we have tried in other areas.
Employees need training 4/5
The app is great. Just too bad the Fazoli’s employees don’t know what their employers offer to app users.
They never know what the $10 Baked spaghetti offer is or how to ring it up.
I am always tied up in line while they find out how to ring up. This is becoming boring.
Customer service 5/5
Excellent customer service and under pressure
Awesome Place 5/5
The rewards program is great! Come here at least one night each week! Thanks!
Loved baked fettuccini parmesean❗️ 4/5
Great bread sticks❗️ love baked pizza spaghetti when it comes around.
App review 5/5
No issues using this app. Simple, clean interface and rewards are there as they should be. Occasionally the scanner won’t read the reward at the restaurant but the front counter people manually enter it and no issues.
Fazoli’s review Hicks 4/5
The food was excellent. We ordered two sampler platters. I think Fazoli’s has the best breadsticks of anyone. Cannot say the same about their app. Depending upon whether you went there from the app or through an email, you get different points. Even on the app it said I had 18 points, but when I scanned this receipt, it told me all I had was the amount from this purchase. I think they need some IT help.
Great service and good food!!!
Cookie rewards 3/5
By snell yea
App is okay.....love the scanning of recipes to track earnings but there have been multiple times that I earn a treat (cookie) and have all kinds of problems redeeming them.
No issue redeeming the credits I earn on purchases just the freebie that they push out every once in a while (like birthday month rewards)
Today’s visit 4/5
Friendly service and fast
Quick Meal 4/5
Our Washington Mo Fazoli’s is fast and tasty. It’s not grandmas but it’s better than me cooking.
Great app 5/5
Easy to use easy to get points easy to redeem
So far so good 4/5
So far the app has worked fine, I've gotten points and my free baked spaghetti. Though the free spaghetti was with a soda purchase, which it did not say anywhere in advance.
Bring back Manicotti 5/5
Please bring back the pizza manicotti! Loved it and ordered it every time I went to Fazoli’s! It wasn’t here very long, but I managed to get it a couple times. Even froze one for lunch! Also, the app is a little tricky at first, but once you get the hang of it, it does some nice rewards!
NOT helpful at all. 2/5
By Austin. S
The sign said download the app for free baked spaghetti and they tell me to buy something in order to get it. That’s false advertisement. Please fix this
Great App! 5/5
App works great! Points easy to earn and you get lots of special rewards!
No rewards 2/5
It keeps giving me notifications and the little redeem and inbox tabs inside the app have little numbers by them but once I open them, it never shows anything. I just want to be able to use the rewards I’m earning. I have made SEVERAL complaints even to a local owner about this app and nothing has been done to fix it. I was emailed a free meal but I want to use my rewards. They’re expiring because they aren’t showing up.
By TexAg Fan
Great variety. I can come here to relax and enjoy lunch before work. My only complaint is that I wish the salt, pepper, red pepper and Parmesan shakers would get wiped down at least every evening. They’re always very grimy and I hate to touch them. I’m not a germaphobe by any means but I’ve started wrapping them in a napkin to use them
Most of the app is ok, but I’ve had issues with spending the rewards points. The app told me I had a free cookie for my birthday, but it didn’t tell me I had to spend a certain amount of money in order to get it. I’d already placed my order and decided to get my cookie after we ate. No money spent, no cookie. 😠 The next time I tried to use some rewards dollars I’d earned, first I, then the cashier, scanned the app several times. She said it went through. Got to my table and looked at my receipt—no, it didn’t. Had to make another trip to the cash register then wait on a manager in order to get my cash back.
Needs work 2/5
I try so hard to get rewards and it won’t let me i have scanned and scaaned and it won’t work uggggggggh
Take home 3/5
We love the food! I don’t love when they forget to put my 5.29 a dozen breadsticks in the bag.
Love the food. Excellent staff. Rewards program is great. I had to go out and come back in to phone to pull up rewards but has always worked for me.
Worst App 1/5
It is the worst app, every page takes forever to load. And you can’t redeem your rewards through the app. Very frustrating.
Good product but service needs improvement 3/5
As always it’s good food, but frequently the service is quite poor. It is not uncommon to walk into a restaurant to order and no one is at the counter. Also some of the franchises do not keep up cleanliness of the restaurant which is a reflection of poor management.
“And” when you meant “Or”? 3/5
We ordered the pizza bake and it says in the corner $1.50 to add Italian sausage and bacon, but when we attempted to accept the offer, the cashier kept ringing up a $1.50 for sausage and another $1.50 for bacon. She said that for $1.50 you get one or the other and we settled on sausage. However, I do feel that you made a grammatical mistake in your offer. Ordering food should not be stressful.
Exceptional App! 5/5
The Fazoli’s app is very user friendly to navigate, earn, and redeem! I love the additional rewards and offers versus, yes, I’ll say it, Domino’s, which only posts (and texts) everyday menu prices as “specials.” Thank you, Fazoli’s❣️
Love it 5/5
By Jullian gray
Have used this app a number of times and saved quite a bit
Long wait for Food 3/5
Ordering was very Quick. 4:53 They did not have any sweet tea. Had to wait 20 minutes to get the Tea and had to call the manager to get that. 25 minutes later we had to ask about bringing some bread sticks to the table. The silverware section was empty Got our order at 5:41 - 50 minutes! Oddly, the food was lukewarm, not hot. And they were out of breadsticks when the meal arrived. Asked for grated cheese and, surprise, never received it. They forgot to bring the cheesecake and luckily we remembered and ask for it.
All in all, this was a big failure
This Best 5/5
By far the best food App!!! Love it!!!
By Kathy and John
Fazoli’s was always our go to fast food restaurant. The food was good and the customer service was exceptional. Not so much lately. Tonight, as we entered, the cashier went to the back and didn’t reappear for a few minutes. When he did come to the front, there was no greeting, just...What can I get you?
Chicken parm was our order. While the spaghetti was warm, the chicken was not.
A young lady was cleaning tables with a sprayer. While I applaud cleanliness, the heavy oder of cleaner does not lend itself as appealing while eating.
This seems to be a newer crew. They have a lot to learn.
We’ll wait a while before returning.
Love it. 5/5
By My self yo
App works great and we are frequently eating at Fazoli’s. Love racking up points for cash back and love the random rewards we often get.
Good food and service 5/5
By fazoli fan
I go through the drive thru all the time and have always gotten good food and friendly service.
Winchester Ky location 5/5
Love are Winchester Fazoli’s!! Always great service and nice staff!!
Love the app.
Power On! 5/5
Last time we were here we were without power at home. Not only did we get friendly service, but Veronica our server offered us her own personal phone charger.
Love this restaurant! 5/5
Great food and service!!!
Needs more sauce 4/5
Spaghetti was lite on the meat sauce. Just happy that I had the gift card voucher, so not much money out of pocket.
Great breadsticks! 5/5
By kracker 1974
Food is always good and they have the best breadsticks.
Great service 5/5
Fast friendly service every time
Had a little trouble at first but a staff member helped me out working fine since then like the food
By The Burches
Wonderful place to sit and get food! Accurate service. All though it did take us some time to get our food. Our food was great and hot (which we enjoyed)!
Drive thru 1/5
By Teresa Norris
The guy at drive thru . Was so rude. Couldn’t hear him. Than he started yelling at me. Than made me wait for ever to get my food . Didn’t say thank you . Just walked away.
By Larry - Moe - Curly
Great breadsticks plus the food
By All Smiles 64
Always good food and great service here at Henderson, Ky