No rewards 2/5
It keeps giving me notifications and the little redeem and inbox tabs inside the app have little numbers by them but once I open them, it never shows anything. I just want to be able to use the rewards I’m earning.
Drive thru 1/5
By Teresa Norris
The guy at drive thru . Was so rude. Couldn’t hear him. Than he started yelling at me. Than made me wait for ever to get my food . Didn’t say thank you . Just walked away.
By Larry - Moe - Curly
Great breadsticks plus the food
By All Smiles 64
Always good food and great service here at Henderson, Ky
Only had plastic forks & I had to open three packs before I had a fork that was not severely bent!
Getting the rewards on Application, no problem 5/5
Redeeming some rewards requires a cashier and manager trying to work.
Great food at a reasonable price. 5/5
By pooba dooba
Always good food and service, love this place!
Great Food! 5/5
By Monifa M
Good high quality food for a great price
Poor user interface 2/5
We like ordering online, but this app is not very user friendly. And the rewards and offers are redeemable in store only, occasionally through drive through. I want to be able to use them while ordering online and be done. I don’t want to have to go inside.
Great Fast Good 5/5
Great food, we love Fazoli’s and useless eat here at least once every 2 weeks. The wait staff is always very friendly and eager to help for any concerns with my order, double checking if everything is in my order is in drive-thru or in-side dining or most importantly my take out orders. Very high quality for being a fast food restaurant I give it two thumbs up👍👍
We LOVE Fazoli’s 5/5
We go to Fazoli’s often. We love the $5 lunch special! Comfort food!
Liv the app 5/5
By Moms dogs
I have really enjoyed this app and getting the free food I have had a lot of good food but my favorite is your mac and cheese I find myself craving it
Total experience 5/5
Have no issues with the rewards app and the breadsticks are wonderful!!
Best reward program I’ve ever seen 5/5
Food Is consistently good. The rewards are frequent and relevant. And they are easy to use. Our family loves Fazolis
Appears to be a scam! 1/5
I have had nothing but issues trying to get “rewards” for purchases from one of our favorite fast food restaurants. The first time the App Support team said that because the receipt provided by our local Fazoli’s did not have the required barcode, that that location did not participate in the program. The App and store management said they are a participating location. I was provided a $10 rewards credit.
The second time, same issue (no barcode). Still waiting a response from the App team (2 weeks and counting).
The third time, went through the drive-thru. Barcode on the receipt. Scan the barcode - “error, it is taking longer than usual to find your order. We will apply your reward points once we find it.” That was 4 days ago. I have scanned it several times since the initial purchase with the same result.
For a rewards program from such a well liked restaurant, this App is nothing but garbage and a waste of time.
Wonderful service! 5/5
Courtney was amazing and sweet! 😁
Frequent customer 5/5
So glad there is somewhere to earn points for every visit!!
My family loves Fazolis
Bad coupon 1/5
Bad app. It doesn’t recognize the coupon when I brought the food.
Won’t open 1/5
Every time I open app it crashes on iPhone X.
Can’t log in 2/5
Losing out on rewards. App will not accept my log-in and claims it sent me an email to update password but never does. When it does work it’s just fine.
Won't open 1/5
Doesn't open on my phone. Iphone 7plus, ios 11.3.1
Great service!!! Food served hot and was delicious 👍
Can’t find receipts 2/5
App would be so cool if it worked. I’ve tried to load 3 different receipts and it “can’t find them”. I’ve emailed support 4 times with no response. Waste of time...
Love this place 5/5
By Lightning Rod LR
This is the best food
Good until it wasn’t 3/5
Had the app and used it quite a bit. Then it disappeared. Then it came back. Now it wants me to log in, but wouldn’t take my info. So I requested to change my password. It said I’d get an email to do that. I haven’t.
App Crashes 1/5
I downloaded this app and every time I try to open it, it just crashes. I’ve deleted it and downloaded it again but it still crashes :/
I’d like to thank Johnith the cook for helping me, I was having a bad day and he led cheer me up, food was excellent, it’s been a few yrs sense I’ve been here, just moved to far away,
I very pleased with the staff and service
Can't sign up 1/5
Downloaded to get the free baked speg they are offering. Go to sign up and won't let me!
Great app! 5/5
By Plainfield RaZoR
Going mobile is awesome for Fazoli’s!
I can now get rewards for the amounts I spend at the restaurant. They send me coupons too! Amazing idea in a growing digital world!
Baked Spaghetti 5/5
Love Love love this dish
Five stars 5/5
Castleton Fazoli's great service!
Easiest ordering process out there. 5/5
By Opus N. Bill
Love it. Order food, walk in the door and pick up food, enjoy! Although the staff is usually very friendly, their process bypasses the line and counter all together. Love it (and the breadsticks)!
Easy to use 5/5
Finally - Fazoli's rewards! Easy to navigate and earn/redeem points.
App Works great 5/5
This app let me earn loyalty points when I visited the restaurant. Also let me use my reward points to redeem for credit on my online order.
I haven't had any problems 5/5
No crashes or bugs to report, just free rewards for my visits~
Needs a lot of work 1/5
I can't find a spot to scan my barcode! And when I tried to request support through the app, it claimed med I don't have an email setup even though I do.
Needs some work 2/5
Downloaded this today and had 3 receipts from the past two weeks. All the receipts said the app was "coming soon". I decided to go ahead and look it up and saw it was already released, so I scanned my receipts to get my reward points. It said two were too old and one they couldn't locate the transaction. So that's about 35 points wasted (you get $5 off every 50 points). The concept is great for this app because it also shows locations and online ordering. It just clearly needs to be worked on.