Overpriced and slow; otherwise itās great 2/5
The app is fine. Easy to find items and compare prices.
Iāve used this app for a long time - even before Google Express was free. But Iām going to stop using the service. Itās only useful to me as a last resort.
When the service cost $100 per year, prices were pretty much the same as in-store prices. And delivery was usually made the next day. That was communicated clearly and without confusion.
Now that the service is āfreeā - items are $2-3 more than in-store prices (at least it is so with what I buy from Costco) and my last order took nearly a week (I ordered Friday afternoon, and delivery is scheduled for Wednesday). Whatās more - the minimum dollar amount required to get this super-slow delivery on the overpriced products is also increasing.
Seriously, do they think we are that stupid? Itās not free delivery if each item is 2-3 dollars more than it really costs at the store. I ordered 5 items. I just paid 10-15 dollars for free delivery.
Now that might not seem bad, but I just feel like Iāve been lied to and manipulated when they claim itās free. That may not be true - itās just my opinion, and it is how this makes me feel. And, again in my opinion, thereās no justification for taking five days to deliver.
Just think - what if I bought 30-40 items? Then my free delivery would have cost $60-80!!
Like I said, itās not a service that works for me anymore. And Iām surprised at the level of what is, in my opinion, dishonest representations of fees and costs. But if it works for you and you donāt mind paying more and waiting a long time, this is might be really good for you.
By Jake Eakin
I hate I am a kid and I donāt order things like I did but I order music so if you make a app that is a app that is a music app and I want all free music.
Yes! Fast delivery from the store I dig most 5/5
I love Costco. I hate shopping in the store. This just made life so much better. Costco without the slow cart pushing people in front of me. WINNING!
shipping through GE is slower than a herd of turtles stampeding through peanut butter. I wonāt be buying through them anymore.
Customer service 5/5
I emailed customer service and received a response correcting an issue within 15 minutes of contacting google express. Very impressed!
Getting closer to Amazonās worst nightmare 3/5
By Dan Van
Making progress, but not yet there.
Waste of Time 1/5
App works great, google express is a joke. I ordered almond milk from Costco, the shipped it āas isā, just slapped a fedex label on the box. The cartons are exposed in the regular packaging. Needless to say, the cartons of almond milk were damaged. I came home to the box sitting in a puddle of almond milk at my doorstep. I was dumbfounded at how anyone would think shipping it like that would result in anything different. What a waste of time! Disappointed. I thought this would work like Amazon. Not even close. Bummer.
Good idea bad execution 2/5
In my experience, every 4th order has an unexplained several day delay. Two day shipping is the big selling point of the app, yet they miss the mark 25% of the time. Need some serious work in the logistics department.
Google Express 5/5
Great App...Great Savings,Super Fast!
love it 5/5
i love google express. this is really a super express. without any fees it delivers my groceries next day. amazing service.
Easy Peasy 5/5
Shop multiple stores all in one place! I had problem after problem trying to order from ULTA, google express solved that problem! Easy peasy!
They are thieves! 1/5
Worst service ever! If you are trying to be a competitor to Amazon you are so far away from its standards! I ordered a cologne with google express, the package never arrived to me because was delivered to a āfemale customerā. I wrote several messages to the delivery company and to google express. After 2 weeks not even 1 answer. Incredible. Stay away from this service. Go back to Amazon.
Good but tricky concept 4/5
All stores together in one platform is good but total for free shipping based on per store is tricky. Would be nice if you could use multiple stores on one order to meet free shipping minimum. Price on sale change against storeās policy e.g. costco prior deadline. Shipping and customer service is fast, a good shopping tool. Not all products from stores are available though.
Poorly packed w/damaged goods, higher prices 1/5
I was thrilled to see I could buy from upscale grocery stores 50 miles away. In Florida we have no taxes, but the foods apparently came from Georgia where there is tax. This wasnāt disclosed until I I received the package. The difference was enough to be significant. This explanation was handled poorly by customer service and took several frustrating calls. Then I finally received the box, full of damaged goods. The potato chips were individually packed and were perfect but everything else (cans, noodles, candy bars, etc) were thrown together. Most of the cans arrived dented, sometimes severely. If that happened to cans, can you imagine the rest? Crumbled egg noodles, crushed upscale candy bars...only the potato chips arrived safely. I took pictures of all, but considered the hours spent trying to figure out my extra charges and counted this as an expensive lesson...never again
Google shopping 5/5
Thank you Google for making a shopping app for every store
Too big of a risk 1/5
I JUST downloaded this app. I havenāt used it yet, but based on the reviews that Iām seeing, Iām not going to use it at all. It looks like the real reviews are coming from unsatisfied consumers, and most of the good reviews are from retailers that want you to use google express to buy their items. I would rather go buy in person than be deceived and use this app. Delete.....delete.....DELETE!
If you are using a Amex credit card, then no coupon is allowed! 1/5
Talked to multiple representatives but none of them is helpful. All they do is arguing with you and trying to convince you to not use a coupon and pay more. If Google is trying to compete with other Company with shopping portal, Google is definitely going to fail. Good luck with other shopper wasting your time here
I LOVE this app! 5/5
I really enjoy google express, I use it to mainly purchase Costco merchandise since I donāt have much time to go shopping and Iāve had a great experience so far! Itās convenient for those who donāt have much time to go shop for groceries
Itās trustworthy, sure about your security & privacy.
Convenient and saves $$ 5/5
I only recently discovered this app, but man can you save money! There are certain online stores that have a ridiculous fee for shipping with an equally ridiculous minimum purchase to get free shipping, but you can skip all that if you just order through Google Express. Free shipping is offered with anywhere from a $15-$25 minimum purchase. They also offer promo discounts that can be applied to any order regardless of brand! For instance, Ulta Beauty likes to offer coupons on their website, but they never work with the luxury brands. With Google Express, the discounts apply to anything and everything. I just purchased some items from Ulta that were 50% off for their 21 Days of Beauty sale, and then added a 20% off promo code from Google. Topped it off with free shipping from a $15 minimum purchase on Google Express, whereas on Ultaās website there is a $50 minimum purchase in order to get free shipping! You can also order items from Costco without being a member! Iāve had zero problems with the app and will continue to use this for my online purchases when possible.
Annoying Ordering- Really Hodgepodged 1/5
Going back to shopping will forget spot you were at so you have to search again. Cart wonāt update sometimes and lose items. Coupon doesnāt work during valid promotions. Shipping from multiple stores is strange.
Got my order in less than 24 hours 5/5
Ordered items from Walgreens and the order arrived the next day. Will definitely use again.
Convenient, fast and at good prices 5/5
Convenient, fast and at good prices. So far so good.
Excellent app 5/5
Love this app
No delivery windows, takes FOREVER! 1/5
Yep ordered in the morning, it used to have different time slots you could choose delivery for and those are gone. Says order won't be delivered until 9pm- for a case of water!!! Had I known I would not have ordered to my job! Will NOT be using this again.
This is why Amazon does not have competition 1/5
First time customer. Placed three different orders, three different times. ALL three were replayed in shipping. 100% delivery failure rate. Why would I keep using this service?
No Red card 4/5
Worked great when I entered another credit card, BUT it would not accept Targets Red Card !!! Even though the purchase was make from Target store! Makes no sense/ no red card discounts
Going by theses reviews 1/5
Itās seems like some people are getting treated very unfairly and some are getting treated great, some have left one star and some have left 4 or 5 stars. I donāt get how so many can be so different on their review of this app, mainly they are complaining about the store itself, one was Walmart that stands out to me, she complained she got ripped off! Thatās huge to me and that they wouldnāt take back things, Walmart does the same to me, so I wonāt be using Walmart on this app, I will use target though or any other store. Iām looking for stores that arenāt very large chain stores though, like Family dollar and Big Lots, I definitely wonāt use Costco but I would use Food 4 less and also Winco and this new store in another city that is like Winco but Winco hands down is my favorite store to shop and Target.
Beware unexpected āTax & Feesā 2/5
I place my first order with Google express last week. It was generally a simple process and I liked that they have discounts and offers. On the other hand, discounts are somewhat canceled out by the fact that you may be charged an additional flat ā taxes and feesā charge on top of the price of the item. In my case I donāt pay sales tax in Oregon, but they charged me $10 for tax anyway. When I emailed about this charge, I was told that āsometimes itās based on tax wherever the vendor is, not the shipping address,ā yet no specifics on what the tax rate used was given nor the location of the vendor (Costco). I donāt pay sales tax at Costco so it still doesnāt make sense to me. Will probably avoid purchasing here going forward, as this really seems like a hidden shipping fee of $10.
This is what weāve needed! 5/5
As someone who refuses to pay the Amazon prime membership, this is amazing! It became my new shopping app almost overnight. And there are so many promo codes, which Amazon never has!
Update bug issues 1/5
The update has caused problems with display rotation. It does not rotate at all. Please fix
Horrible App 1/5
My order on a good deal got cancelled one week after ordering(3 days before expected arrival) sayings that the product was out of stock. Shows how reputable a company is selling a product you bought to another customer right under your nose.
Overall good, but needs some improvements. 1/5
When I click on the search query, I expect to edit it. However, I have to click the search icon to be able to edit. This is not consistent with app user experience.
Tired of Amazon 5/5
By friends friend
There are many reasons I love this app. My top three are
1. No more fake stuff from Amazon vendors
2. Free shipping without membership fees
3. Receive items from trusted companies with a reputation of quality and low prices.
Fast, convenient, and greatly packaged! 5/5
By Cintia DR
The app is easy to use and easy to pick up on whether on my phone app or on a laptop using the website. It's come to be super convenient for me, especially with the cool integration it has with Google Home and the Assistant. Have ordered mainly from Walmart and Target with no issues. Items, even glass, always arrive in great condition and greatly packaged. Love being able to quickly see all types of variations for what I'm looking for, along with prices for me to compare in different stores (something that I find hard to do while in store). I also like the filtering options just in case I'm only interested in one store. My hope from stores is that an even greater number of items become available (which stores already have), but are not selling online on Google Express. I'm anxious to see the enhancements this platform will get in the future.
Google Seems to be trying but 1/5
Iāve noticed that there has been a push for this to be worth it. But why no landscape support on my iPad?
Very strange... the settings in the app goes landscape but the actual UI is portrait only.
Great app for ordering 5/5
I have used this App at Walmart primarily, but other stores as well. Definitely doesnāt have the same inventory as the regular store, but if you combine the coupon codes with sale prices, you can find some great deals. Walmart grocery has competed with Google express selling Walmart products, which is probably contributed to lower margins for Walmart generally. However, as a consumer, you win.
Worst company ever 1/5
Terrible customer service. Very rude and arrogant unprofessional people from the reps to the managers. Typical google trash people.
Love the promo code 4/5
I love the 20% promo code, has come in handy in restocking necessary items. The shipping is fast and free, though selection is somewhat limited, I have been able to find everything that I want.
Constantly late, snarky customer service 1/5
If you need something within a reliable timeframe, google express is not for you. My second order was 2 days late, and my third order was 3 days late.
If you need to deal with reliable customer service, do not use google express. They will just give you a $10 voucher and shoo you away. Below is the actual text from my last email with them (note, in no way was I nasty, just asking for a refund and for them to pick up the package I no longer need)
I'm happy to help you.
I see you've been working with Rosalee.
So sorry to see you go.
Let us know if you need anything else.
Craig @Google Express
They must have monkeys packing the orders... 1/5
Rather than making a Target run to pick up some household supplies, my husband suggested that I order through Google Express instead. Because of the $35 minimum for free shipping I went ahead and added some soup, crackers, and cereal that were on sale to the order. The order arrived a day ahead of schedule BUT the packaging was a complete joke! The cans of soup were thrown in with the crackers and cereal, which of course, wound up being crushed. And the cans! Every can I pulled from the box was in worse shape than the last! One was so severely and sharply dented that I threw it out rather than risk botulism. I'd give 0 stars if I could. Do yourselves a favor and just go to the store.
Wish More Stores Were Available 4/5
Google Express is highly-convenient and I like that all the stores have free shipping (and fast shipping). The app is well laid out and looks good. The only reason I give this 4 stars is because there arenāt enough stores on there. Overstock and Costco is but I would like to see groceries on the app.
Works well 5/5
I like the ease of use and savings. Quick lookup and easy purchase process.
Great but needs Landscape on iPad 3/5
Some great deals but I have to take my iPad Pro out of its holder or turn my head sideways to use it.
The app is Fast and easy to navigate. My orders arrive date was Tuesday the 13th and it actually came yesterday! So that was awesome:) my only complaint is not everything is available on the Walmart app through google express :(. But other then that I love it and will continue to use it! Highly recommend.
Awesome app to get everything in one place 5/5
Like it so far
No landscape mode. 2/5
Horrible... no landscape mode, just portrait.
So far so good. Love the convenience of sending to my daughter 600 miles away. Prices have bee good as well.